User's Guide NPD5971-01 EN
User's Guide Contents Contents Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Saving Power - Control Panel. . . . . . . . . . . . . . . 29 About This Manual Introduction to the Manuals. . . . . . . . . . . . . . . . . . . 5 Using the Manual to Search for Information. . . . . . . 5 Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . 6 Descriptions Used in this Manual. . . . . . . . . . . . . . . 7 Operating System References. . . . . . . . . . . . . . . . . .
User's Guide Contents Scanning from a Computer. . . . . . . . . . . . . . . . . . .62 Scanning Using Epson Scan 2. . . . . . . . . . . . . . . 62 Checking the Total Number of Pages Fed Through the Printer - Control Panel. . . . . . . . . . 85 Checking the Total Number of Pages Fed Through the Printer - Windows. . . . . . . . . . . . . 86 Checking the Total Number of Pages Fed Through the Printer - Mac OS. . . . . . . . . . . . . . .86 Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User's Guide Contents Checking the Connection (USB). . . . . . . . . . . . 100 Checking the Software and Data. . . . . . . . . . . . 100 Checking the Printer Status from the Computer (Windows). . . . . . . . . . . . . . . . . . . .102 Checking the Printer Status from the Computer (Mac OS). . . . . . . . . . . . . . . . . . . . .103 Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 103 Printout is Scuffed or Color is Missing. . . . . . . .103 Banding or Unexpected Colors Appear. . . . . . .
User's Guide About This Manual About This Manual Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Start Here (paper manual) Provides you with information on setting up the printer, installing the software, using the printer, solving problems, and so on. ❏ User's Guide (digital manual) This manual.
User's Guide About This Manual Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard. ❏ Windows: Hold down Alt, and then press ←. ❏ Mac OS: Hold down the command key, and then press ←. Printing only the pages you need You can extract and print only the pages you need.
User's Guide About This Manual Related Information & Links to related sections. Descriptions Used in this Manual ❏ Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation. ❏ Illustrations used in this manual are examples only. Although there may be slight differences depending on the model, the method of operation is the same.
User's Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer. ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.
User's Guide Important Instructions Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏ Do not block or cover the vents and openings in the printer. ❏ Use only the type of power source indicated on the printer's label. ❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
User's Guide Important Instructions ❏ Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink level after filling the tank. ❏ Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet until the P light stops flashing.
User's Guide Printer Basics Printer Basics Part Names and Functions A Control panel Indicates the printer's status and allows you to make print settings. B Ink tank cover Open to refill the ink tank. C Ink tank Contains the ink tank. D Paper cassette cover Open to load paper in the paper cassette. E Front cover Open when removing jammed paper. F Output tray Holds the ejected paper.
User's Guide Printer Basics A Document cover Blocks external light while scanning. B Scanner glass Place the originals. C Print head Ink is ejected from the print head nozzles underneath. D Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. E Paper cassette Loads paper. F Output switch lever Raise to output paper to the output tray. Lower to output paper facing up to the front of the printer. G Printer cover Open when removing jammed paper.
User's Guide Printer Basics A Turns the printer on or off. Unplug the power cord after checking that the power light is off. B Displays menus and messages. Use buttons on the control panel to select a menu or to make settings. C Displays the solutions when you are in trouble. D Use the u d l r buttons to move the focus to the target, and then press the OK button to open the selected menu or to make settings. E Stops the current operation. F Starts an operation such as printing or copying.
User's Guide Printer Basics B Function icons and names are displayed as menu icons. Copy Enters Copy menu that allows you to copy a document. Scan Enters Scan menu that allows you to scan a document or a photo. Quiet Mode Displays Quiet Mode setting that allows you to reduce the noise the printer makes. However, enabling this may reduce print speed. Depending on the paper type and print quality settings you selected, there may be no difference in the printer's noise level.
User's Guide Preparing the Printer Preparing the Printer Loading Papers Available Paper and Capacities Note: The paper size displayed differs depending on the driver. Genuine Epson Paper Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support.
User's Guide Preparing the Printer Related Information & “Part Names and Functions” on page 11 Commercially Available Paper Plain papers Media Name Size Loading Capacity (Sheets) 2-Sided Printing Paper Cassette Rear Paper Feed Slot Plain paper Letter, A4 250 1 ✓ Copy paper B5, 16K (195×270 mm) 250 1 ✓ A5, A6, B6 250 1 - Legal, Indian-Legal, 8.5×13 in. 1 1 - User Defined (mm)*1 1 1 - - 1 - 1 1 ✓ Letterhead*2 High quality plain paper 89×127 to 215.
User's Guide Preparing the Printer Envelopes Media Name Envelope Size Envelope #10, Envelope DL, Envelope C6 Loading Capacity (Envelopes) Paper Cassette Rear Paper Feed Slot 10 1 2-Sided Printing – Related Information & “Part Names and Functions” on page 11 Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper.
User's Guide Preparing the Printer Loading Paper in the Paper Cassette 1. Open the paper cassette cover until it clicks. 2. Check that the printer is not operating, and then slide out the paper cassette. c Important: The paper cassette cannot be removed. 3. Slide the edge guides to their maximum position.
User's Guide Preparing the Printer 4. With the printable side facing down, load paper until it touches the back of the paper cassette. c Important: Do not load more than the maximum number of sheets specified for the paper. ❏ 8.5 x 13 in. Load paper using the line. ❏ Legal Pull out the legal paper guide and load paper using the line.
User's Guide Preparing the Printer 5. Slide the edge guides to the edges of the paper. 6. Insert the paper cassette gently. 7. Close the paper cassette cover when loading paper shorter than A4 size. 8. On the control panel, set the size and type of the paper you loaded in the paper cassette. If your paper size is not displayed, select User-Defined. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button.
User's Guide Preparing the Printer Related Information & “Paper Handling Precautions” on page 17 & “Available Paper and Capacities” on page 15 & “Loading Envelopes and Precautions” on page 22 Loading Paper in the Rear Paper Feed Slot 1. Slide out the edge guides. 2. Load a single sheet of paper at the center of the rear paper feed slot with the printable side facing up. ❏ Envelopes ❏ Pre-punched paper Note: ❏ Load a single sheet of paper without binding holes at the top and bottom.
User's Guide Preparing the Printer 3. Slide the edge guides to the edges of the paper. 4. When you load thick paper or business card size paper, lower the output switch lever to output the paper to the front of the printer. Note: We also recommend outputting envelopes to the front of the printer. Note: ❏ For letterhead paper, select Letterhead as the paper type.
User's Guide Preparing the Printer Load envelopes in the paper cassette with the flap facing up, and then slide the edge guides to the edges of the envelopes. ❏ Fan and align the edges of the envelopes before loading. When the stacked envelopes are puffed up with air, press them down to flatten them before loading. ❏ Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the printout.
User's Guide Preparing the Printer Outputting Paper ❏ Printed paper is ejected to the output tray with the printed side facing down. For A4 size plain paper (with a thickness of 80g/m²), up to 100 sheets can be ejected at a time. Outputting more than 100 sheets may cause paper to fall or a paper jam to occur. Remove any excess paper so that it does not exceed the maximum number of sheets that can be ejected.
User's Guide Preparing the Printer 2. Remove any dust or stains on the surface of the scanner glass using a soft, dry, clean cloth. Note: If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced. 3. Place the original face-down and slide it to the corner mark. Note: A range of 1.5 mm from the corner of the scanner glass is not scanned. 4. Close the cover gently.
User's Guide Preparing the Printer Menu Options for Settings Select Settings on the home screen of the printer to make various settings. Menu Options for Maintenance Select the menus on the control panel as described below. Settings > Maintenance Nozzle Check: Select this feature to check if the print head nozzles are clogged. The printer prints a nozzle check pattern. Head Cleaning: Select this feature to clean clogged nozzles in the print head.
User's Guide Preparing the Printer Menu Options for Printer Setup Select the menus on the control panel as described below. Settings > Printer Setup Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper sources. A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as A4.
User's Guide Preparing the Printer Sleep Timer: Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not performed any operations. The LCD screen turns black when the setting time passes. Auto Error Solver: Select an action to perform when a 2-sided printing error or a memory full error occurs. ❏ On Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints only what the printer could process when a memory full error occurs.
User's Guide Preparing the Printer Menu Options for Restore Default Settings Select the menus on the control panel as described below. Settings > Restore Default Settings Resets the following menus to their defaults. ❏ Copy Settings ❏ Clear All Data and Settings Menu Options for Firmware Version Select the menus on the control panel as described below. Settings > Firmware Version Displays the current firmware version of your printer.
User's Guide Printing Printing Printing from the Printer Driver on Windows Accessing the Printer Driver When accessing the printer driver from the computer's control panel, the settings are applied to all of the applications. Accessing the printer driver from the control panel ❏ Windows 10/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound.
User's Guide Printing 2. Select Print or Page Setup from the File menu. 3. Select your printer. 4. Select Preferences or Properties to access the printer driver window. 5. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏ When you select Print Preview, you can see a preview of your document before printing. 6.
User's Guide Printing Printing on 2-Sides You can print on both sides of the paper. You can also print a booklet that can be created by re-ordering the pages and folding the printout. Note: ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. Related Information & “Available Paper and Capacities” on page 15 Print Settings 1.
User's Guide Printing Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Print Settings On the printer driver's Main tab, select 2-Up or 4-Up as the Multi-Page setting. Related Information & “Printing Basics” on page 30 & “Main Tab” on page 45 Printing and Stacking in Page Order (Reverse Order Printing) You can print from the last page so that documents are stacked in page order for outputting paper to the front of the printer.
User's Guide Printing & “Main Tab” on page 45 Printing a Reduced or Enlarged Document You can reduce or enlarge the size of a document by a specific percentage or to fit the paper size you loaded in the printer. Print Settings On the printer driver's More Options tab, select the document size from the Document Size setting. Select the paper size you want to print on from the Output Paper setting. Select Reduce/Enlarge Document, and then select Fit to Page or Zoom to.
User's Guide Printing Print Settings On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting. If you click Settings, you can select the panels that you do not want to print. You can also select the cutting guide options.
User's Guide Printing 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
User's Guide Printing 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
User's Guide Printing 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Print Settings On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer. Click Settings, and then select the items you want to print.
User's Guide Printing Related Information & “Printing Basics” on page 30 & “More Options Tab” on page 45 Printing a Watermark You can print a watermark such as "Confidential" or an anti-copy pattern on your printouts. If you print with an anti-copy pattern, the hidden letters appear when photocopied in order to distinguish the original from the copies.
User's Guide Printing Print Settings On the printer driver's Main tab, select Job Arranger Lite. When you start printing, the Job Arranger Lite window is displayed. With the Job Arranger Lite window opened, open the file that you want to combine with the current file, and then repeat the above steps. When you select a print job added to Print Project in the Job Arranger Lite window, you can edit the page layout. Click Print from the File menu to start printing.
User's Guide Printing Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print. Print Settings On the printer driver's More Options tab, click Image Options in the Tone Correction setting. Select Emphasize Thin Lines. Related Information & “Printing Basics” on page 30 & “More Options Tab” on page 45 Printing to Enhance Light Text and Lines You can enhance light letters and lines to make them more visible, or to sharpen images.
User's Guide Printing Printing Clear Bar Codes You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper: Plain paper, Copy paper, Letterhead, High quality plain paper, Thick paper, or Envelope ❏ Quality: Standard Note: Deblurring may not always be possible depending on the circumstances.
User's Guide Printing Main Tab Printing Presets Add/Remove Presets You can add or remove your own presets for frequently used print settings. Select the preset you want to use from the list. Show Settings Displays a list of items currently set on the Main and More Options tabs. Reset Defaults Return all settings to their factory default values. The settings on the More Options tab are also reset to their defaults. Ink Levels Displays the approximate ink levels.
User's Guide Printing Reset Defaults Return all settings to their factory default values. The settings on the Main tab are also reset to their defaults. Document Size Select the size of your document. Output Paper Select the paper size on which you want to print. If the Output Paper differs from the Document Size, Reduce/Enlarge Document is selected automatically. You do not have to select it when printing without reducing or enlarging the size of a document.
User's Guide Printing Power Cleaning Runs power cleaning to clean the clogged nozzles in the print head. Because this feature uses more ink than head cleaning, run power cleaning only if most nozzles are clogged as shown in the illustration of the nozzle check pattern. Job Arranger Lite Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3 Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables.
User's Guide Printing 4. Select Print Settings from the pop-up menu. Note: On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the Select System Preferences from the printer, and then add the printer again. See the following to add a printer. http://epson.sn 5. Change the settings as necessary. See the menu options for the printer driver for details. 6.
User's Guide Printing Printing on 2-Sides You can print on both sides of the paper. Note: ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. Related Information & “Available Paper and Capacities” on page 15 Print Settings Select Two-sided Printing Settings from the pop-up menu.
User's Guide Printing Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Print Settings Select Layout from the pop-up menu. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
User's Guide Printing Related Information & “Printing Basics” on page 47 & “Menu Options for Paper Handling” on page 52 Printing a Reduced or Enlarged Document You can reduce or enlarge the size of a document by a specific percentage or to fit the paper size you loaded in the printer. Print Settings When printing to fit to the paper size, select Paper Handling from the pop-up menu, and then select Scale to fit paper size. Select the paper size you loaded in the printer in Destination Paper Size.
User's Guide Printing Canceling Click the printer icon in the Dock. Select the job you want to cancel, and then do one of the following. ❏ OS X Mountain Lion or later Click next to the progress meter. ❏ Mac OS X v10.6.8 to v10.7.x Click Delete. Menu Options for the Printer Driver Open the print window in an application, select the printer, and then access the printer driver window. Note: Menus vary depending on the option you selected.
User's Guide Printing Menu Options for Cover Page Print Cover Page Select whether or not to print a cover page. When you want to add a back cover, select After document. Cover Page Type Select the contents of the cover page. Menu Options for Print Settings Paper Source Select the paper source from which the paper is fed. If the printer has only one paper source, this item is not displayed. Selecting Auto Select selects the paper source that matches the Paper Setting on the printer automatically.
User's Guide Printing Canceling the Ongoing Job Press the y button on the printer's control panel to cancel the print job in progress.
User's Guide Copying Copying Copying 1. Load paper in the printer. 2. Place the originals. 3. Select Copy on the home screen. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button. 4. Set the number of copies. 5. Press the OK button to display and check the print settings. To change the settings, press the d button, select the setting items and change settings. When you have finished, press the OK button.
User's Guide Copying 2. Press the OK button to display the print settings, and then press the d button. 3. Select 1→2-Sided as the 2-Sided setting, and then press the OK button. 4. Select the orientation of the original for the Original Orientation setting, and then press the OK button. 5. Select the binding direction for the Binding(Copy) setting, and then press the OK button. 6. Check other print setting items, and change them if necessary, and then press the OK button. 7. Press the x button.
User's Guide Copying 2-Sided: Select 2-sided layout. ❏ 1→1-Sided Copies one side of an original onto a single side of paper. ❏ 1→2-Sided Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation of your original and the binding position of the paper. Density: Increase the level of density when the copying results are faint. Decrease the level of density when ink smears. Paper Size: Select the paper size you loaded. Paper Type: Select the paper type you loaded.
User's Guide Copying Original Size: Select the size of your original. When copying non-standard size originals, select the size closest to your original. Multi-Page: ❏ Single Page Copies a single-sided original onto a single sheet. ❏ 2-up Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the orientation of your original. Original Type: Select the type of your original. Copies in optimal quality to match the type of original.
User's Guide Scanning Scanning Scanning Using the Control Panel Scanning to a Computer Note: Before scanning, install Epson Scan 2 and Epson Event Manager on your computer. 1. Place the originals. 2. Select Scan on the home screen. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button. 3. Select how to save the scanned image to a computer from the following menus, and then press the OK button.
User's Guide Scanning 1. Start Epson Event Manager. 2. Make sure that your scanner is selected as the Scanner on the Button Settings tab on the main screen. 3. Click Make Job Settings.
User's Guide Scanning 4. Make scan settings on the Job Settings screen. ❏ Edit Job Settings: Select Custom Action. ❏ Setting: Scan using the best settings for the selected type of original. Click Detailed Settings for Scanning to set the items such as the resolution or the color for saving the scanned image. ❏ Target Folder: Select the save folder for the scanned image. ❏ Filename (Prefix + Start Number): Change the settings for the file name you want to save. ❏ File Format: Select the save format.
User's Guide Scanning 6. Make sure that the Custom Action is selected on the Custom Action list. 7. Click Close to close Epson Event Manager. Scanning from a Computer Scanning Using Epson Scan 2 You can scan using the scanner driver "Epson Scan 2". You can scan originals using detailed settings that are suitable for text documents. See the Epson Scan 2 help for an explanation of each setting item. 1. Place the original. 2. Start Epson Scan 2.
User's Guide Scanning 3. Make the following settings on the Main Settings tab. ❏ Document Size: Select the size of the original you placed. ❏ / (Original orientation) buttons: Select the set orientation of the original you placed. Depending on the size of the original, this item may be set automatically and cannot be changed. ❏ Image Type: Select the color for saving the scanned image. ❏ Resolution: Select the resolution. Note: The Document Source setting is fixed as Scanner Glass.
User's Guide Scanning ❏ On the Advanced Settings tab, you can make detailed image adjustment settings that are suitable for text documents, such as the following. ❏ Remove Background: Remove the background of the originals. ❏ Text Enhancement: You can make blurred letters in the original clear and sharp. ❏ Auto Area Segmentation: You can make letters clear and images smooth when performing black and white scanning for a document that contains images.
User's Guide Scanning ❏ Image Format: Select the save format from the list. You can make detailed settings for each save format except BITMAP and PNG. Select Options from the list after selecting the save format. ❏ File Name: Confirm the save file name displayed. You can change settings for the file name by selecting Settings from the list. ❏ Folder: Select the save folder for the scanned image from the list. You can select another folder or create a new folder by selecting Select from the list. 6.
User's Guide Refilling Ink and Replacing Maintenance Boxes Refilling Ink and Replacing Maintenance Boxes Checking the Status of the Remaining Ink and the Maintenance Box You can check the approximate ink levels from the computer. To confirm the actual ink remaining, visually check the ink level in the printer's tank. You can check the approximate service life of the maintenance box from the control panel or the computer. Checking the Status of the Maintenance Box - Control Panel 1.
User's Guide Refilling Ink and Replacing Maintenance Boxes Ink Bottle Codes Epson recommends the use of genuine Epson ink bottles. The following are the codes for genuine Epson ink bottles. c Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.
User's Guide Refilling Ink and Replacing Maintenance Boxes ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely.
User's Guide Refilling Ink and Replacing Maintenance Boxes 2. Select Reset Ink Level. 3. Press the OK button. 4. Open the ink tank cover. 5. Open the ink tank cap. 6. While holding the ink bottle upright, turn the cap slowly to remove it.
User's Guide Refilling Ink and Replacing Maintenance Boxes c Important: ❏ Be careful not to spill any ink. ❏ Do not touch the top of the ink bottle after removing the cap; otherwise you may be smeared with ink. ❏ Do not dispose of the top of the cap or the cap cover. If any ink remains in the ink bottle after refilling the tank, use the top of the cap or cap cover to seal the ink bottle cap. 7.
User's Guide Refilling Ink and Replacing Maintenance Boxes Note: If the ink does not start flowing into the tank, remove the ink bottle and try reinserting it. 9. When you have finished refilling the ink, remove the ink bottle, and then close the cap of the ink tank securely. c Important: Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak. Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 10.
User's Guide Refilling Ink and Replacing Maintenance Boxes 12. Confirm the message, and then press the x button. c Important: If you continue to use the printer after resetting the ink level without refilling the ink tank to the upper line, printing may be performed without ink and this may damage the printer. Before you start printing, make sure you visually check the ink level of the tank.
User's Guide Refilling Ink and Replacing Maintenance Boxes Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box. To prevent ink leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the maintenance box has reached its limit.
User's Guide Maintaining the Printer Maintaining the Printer Preventing the Print Head from Drying Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it from drying, make sure the print head is capped properly to prevent the ink from drying.
User's Guide Maintaining the Printer ❏ B or close to B: Cleain the print head. When some nozzles are clogged, select Yes, and then perform head cleaning. You can still perform head cleaning even if you select No. For details, see the related information below. ❏ C or close to C: Power Clean the print head. When most lines are broken or most segments are missing, select No, and then perform head cleaning. For details, see the related information below.
User's Guide Maintaining the Printer & “Cleaning the Print Head (Head Cleaning)” on page 77 & “Power Cleaning the Print Head (Power Cleaning)” on page 78 Check if Nozzles are Clogged (Nozzle Check) - Mac OS 1. Load A4-size plain paper in the printer. 2. Select System Preferences from the then select the printer. 3. Click Options & Supplies > Utility > Open Printer Utility. 4. Click Nozzle Check. 5. Follow the on-screen instructions to print the nozzle check pattern. 6.
User's Guide Maintaining the Printer Cleaning the Print Head (Head Cleaning) If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. When print quality has declined, use the nozzle check feature and check if the nozzles are clogged. If the nozzles are clogged, clean the print head. c Important: ❏ Do not open the printer cover or turn off the printer during head cleaning. If the head cleaning is incomplete, you may not be able to print.
User's Guide Maintaining the Printer Related Information & “Accessing the Printer Driver” on page 30 & “Check if Nozzles are Clogged (Nozzle Check)” on page 74 Cleaning the Print Head - Mac OS 1. Select System Preferences from the then select the printer. menu > Printers & Scanners (or Print & Scan, Print & Fax), and 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click Head Cleaning. 4. Follow the on-screen instructions.
User's Guide Maintaining the Printer c Important: Maintenance box replacement may be required. Ink will be deposited to the maintenance box. If it becomes full, you must prepare and install a replacement maintenance box to continue printing. Note: When the ink levels or the free space in the maintenance box are insufficient for Power Cleaning, you cannot run this feature. Even in this case, the levels and the free space for printing may remain.
User's Guide Maintaining the Printer 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click Power Cleaning. 4. Follow the on-screen instructions. Note: If you cannot run this feature, solve the problems that are displayed on the printer's control panel. Next, follow this procedure from step 1 to run this feature again. Aligning the Print Head If print results contain the following problems, align the print head to improve the printouts.
User's Guide Maintaining the Printer c Important: Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint. 1. Load A4-size plain paper in the rear paper feed slot. 2. Select Maintenance on the home screen. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button. 3. Select Paper Guide Cleaning. 4. Follow the on-screen instructions to clean the paper path.
User's Guide Maintaining the Printer 5. Slide out the paper cassette, and then remove the paper. 6. Stand the printer on its side with the printer's ink tank at the bottom. ! Caution: Be careful not to trap your hand or fingers when standing the printer. Otherwise you may be injured. c Important: Do not leave the printer standing for a long time. 7. Dampen a soft cloth with water, wring it out thoroughly, and then wipe the roller while rotating it with the cloth.
User's Guide Maintaining the Printer 8. Return the printer to its normal position, and then insert the paper cassette. 9. Connect the power cord. Cleaning the Scanner Glass When the copies or scanned images are smeared, clean the scanner glass. c Important: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass.
User's Guide Maintaining the Printer ❏ Light for checking smears c Important: Do not use cleaning liquid other than water with a few drops of detergent. 1. Turn off the printer by pressing the P button. 2. Open the printer cover. 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail c Important: Be careful not to touch the rail (B).
User's Guide Maintaining the Printer 4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then wipe the smeared part. c Important: Wipe off the smear gently. If you press the cotton swab too hard to the film, the springs of the film may be dislocated and the printer may be damaged. 5. Use a new dry cotton swab to wipe the film. c Important: Do not leave any fibers on the film.
User's Guide Maintaining the Printer 4. Follow the on-screen instructions to print the nozzle check pattern. Related Information & “Loading Paper in the Paper Cassette” on page 18 Checking the Total Number of Pages Fed Through the Printer Windows 1. Access the printer driver window. 2. Click Printer and Option Information on the Maintenance tab. Related Information & “Accessing the Printer Driver” on page 30 Checking the Total Number of Pages Fed Through the Printer - Mac OS 1.
User's Guide Maintaining the Printer ❏ Select Sleep Timer or Power Off Timer, and then make settings. Note: Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase.
User's Guide Software Information Software Information This section introduces software products available for your printer from the supplied CD. Application for Scanning Documents and Images (Epson Scan 2) Epson Scan 2 is an application for controlling scanning. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start Epson Scan 2 from a TWAIN-compliant scanning application. See the application's help for details.
User's Guide Software Information Starting on Windows ❏ Windows 10 Click the start button, and then select Epson Software > Event Manager. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > Event Manager. Starting on Mac OS Go > Applications > Epson Software > Event Manager.
User's Guide Software Information Starting on Windows ❏ Windows 10 Click the start button, and then select Epson Software > EPSON Software Updater. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater.
User's Guide Software Information Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware. Make sure you use the latest version of the applications and firmware. 1. Make sure that the printer and the computer are connected, and the computer is connected to the internet. 2. Start EPSON Software Updater, and update the applications or the firmware.
User's Guide Software Information 5. Select the application you want to uninstall. You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before uninstalling. 6. Uninstall the applications: ❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008 Click Uninstall/Change or Uninstall.
User's Guide Solving Problems Solving Problems Checking the Printer Status Checking Error Codes on the LCD Screen A code is displayed on the LCD screen if there is an error or information that requires your attention. Code Situation Solutions E-01 A printer error has occurred. Open the printer cover and remove any paper or protective material inside the printer. Turn the power off and on again. E-02 A scanner error has occurred. Turn the power off and on again. W-01 A paper jam has occurred.
User's Guide Solving Problems Checking the Printer Status - Mac OS 1. Select System Preferences from the then select the printer. menu > Printers & Scanners (or Print & Scan, Print & Fax), and 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click EPSON Status Monitor. You can check the printer status, ink levels, and error status. Checking the Software Status You may be able to clear the problem by updating the software to the latest version.
User's Guide Solving Problems 1. Open the front cover. 2. Lower the output switch lever. 3. Remove the jammed paper. c Important: Do not touch the parts inside the printer. Doing so may cause a malfunction. 4. Raise the output switch lever. 5. Close the front cover.
User's Guide Solving Problems Removing Jammed Paper from the Rear Paper Feed Slot Remove the jammed paper. Removing Jammed Paper from Inside the Printer ! Caution: Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury. 1. Open the printer cover, and then use the knob to fasten it to the top. 2. Remove the jammed paper.
User's Guide Solving Problems c Important: Do not touch the white flat cable, translucent film, and ink tubes inside the printer. Doing so may cause a malfunction. If you touch the translucent film, make sure you clean it. 3. Close the printer cover until it clicks. Related Information & “Cleaning the Translucent Film” on page 83 Removing Jammed Paper from Rear Cover 1. Remove the rear cover.
User's Guide Solving Problems 2. Remove the jammed paper. 3. Remove jammed paper from the rear cover. 4. Insert the rear cover in the printer. Paper Does Not Feed Correctly Check the following points, and then take the appropriate actions to solve the problem. ❏ Place the printer on a flat surface and operate in the recommended environmental conditions. ❏ Use paper supported by this printer. ❏ Follow the paper handling precautions.
User's Guide Solving Problems Paper Jams Load paper in the correct direction, and slide the edge guides against the edges of the paper. Related Information & “Removing Jammed Paper” on page 94 & “Loading Paper in the Paper Cassette” on page 18 Paper Feeds at a Slant Load paper in the correct direction, and slide the edge guides against the edges of the paper.
User's Guide Solving Problems ❏ Disable the Power Off Timer setting in Settings. Note: Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase. LCD Screen Gets Dark The printer is in sleep mode. Press any button on the control panel to return the LCD screen to its former state. Cannot Print from a Computer Checking the Connection (USB) ❏ Connect the USB cable securely to the printer and the computer.
User's Guide Solving Problems Checking for Genuine Epson Printer Drivers You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Windows Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to open the print server properties window. ❏ Windows 10/Windows 8.
User's Guide Solving Problems Mac OS menu > Printers & Scanners (or Print & Scan, Print & Fax), and then Select System Preferences from the select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer.
User's Guide Solving Problems ❏ Make sure the printer is not offline or pending. If the printer is offline or pending, clear the offline or pending setting from the Printer menu. ❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on the menu item). If the printer is not selected as the default printer, set it as the default printer.
User's Guide Solving Problems Banding or Unexpected Colors Appear The print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged. Clean the print head if any of the print head nozzles are clogged. Related Information & “Check if Nozzles are Clogged (Nozzle Check)” on page 74 Colored Banding Appears at Intervals of Approximately 3.3 cm ❏ Select the appropriate paper type setting for the type of paper loaded in the printer.
User's Guide Solving Problems Vertical Banding or Misalignment ❏ Align the print head using the Vertical Alignment feature. ❏ If print quality does not improve even after aligning the print head, print using a higher quality setting. Related Information & “Aligning the Print Head” on page 80 Print Quality is Poor Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors, and misalignment in the prints.
User's Guide Solving Problems ❏ During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned. If print quality does not improve, disable the bidirectional (or high speed) setting. Disabling this setting may slow down printing speed. ❏ Windows Clear High Speed on the printer driver’s More Options tab. ❏ Mac OS menu > Printers & Scanners (or Print & Scan, Print & Fax), and Select System Preferences from the then select the printer.
User's Guide Solving Problems ❏ When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed. In this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or printing may slow down. Windows Click Extended Settings on the printer driver's Maintenance tab, and then select Short Grain Paper.
User's Guide Solving Problems & “Cleaning the Scanner Glass” on page 83 & “Printable Area” on page 116 Printed Characters Are Incorrect or Garbled ❏ Connect the USB cable securely to the printer and the computer. ❏ Cancel any paused print jobs. ❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer. ❏ If you use the printer driver you had previously used, printed characters may be garbled.
User's Guide Solving Problems Moiré (Cross-Hatch) Patterns Appear in the Copied Image Change the reduce and enlarge setting or place the original at a slightly different angle. Related Information & “Menu Options for Copying” on page 56 An Image of the Reverse Side of the Original Appears in the Copied Image ❏ For a thin original, place the original on the scanner glass and then place a piece of black paper over it. ❏ Lower the copy density setting on the control panel.
User's Guide Solving Problems ❏ Disable quiet mode. This feature slows down the printing speed. ❏ Control Panel Select on the home screen, and then disable Quiet Mode. ❏ Windows Select Off as the Quiet Mode setting on the printer driver's Main tab. ❏ Mac OS Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode setting.
User's Guide Solving Problems Related Information & “Uninstalling Applications” on page 91 & “Installing Applications” on page 90 Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass ❏ Clean the scanner glass. ❏ Remove any trash or dirt that adheres to the original. ❏ Do not press with too much force on the original or the document cover. If you press with too much force, blurring, smudges, and spots may occur.
User's Guide Solving Problems Text is Blurred ❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, black becomes stronger. ❏ If the resolution is low, try increasing the resolution and then scanning.
User's Guide Solving Problems ❏ Use an original with clear text. Text recognition may decline for the following types of originals.
User's Guide Solving Problems Other Scanning Problems Scanning Is Too Slow Lower the resolution. Scanning Slows Down Dramatically During Continuous Scanning Scanning slows down to prevent the printer mechanism from overheating and being damaged. However, you can continue scanning. To return to normal scanning speed, leave the printer idle for at least 30 minutes. Scanning speed does not return to normal if the power is off.
User's Guide Solving Problems Application Is Blocked by a Firewall (for Windows Only) Add the application to the Windows Firewall allowed program in security settings on the Control Panel. A Message Prompting You to Reset the Ink Level is Displayed Refill the ink tank, and then reset the ink level. Depending on the usage conditions, the message may be displayed when there is still ink in the tank.
User's Guide Appendix Appendix Technical Specifications Printer Specifications * Print Head Nozzle Placement Black ink nozzles: 400×2 rows Weight of Paper* Plain Paper 64 to 90 g/m2(17 to 24lb) Envelopes Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.
User's Guide Appendix Scanner Specifications Scanner Type Flatbed Photoelectric Device CIS Effective Pixels 10200×14040 pixels (1200 dpi) Maximum Document Size 216×297 mm (8.5×11.7 in.
User's Guide Appendix * Without the ink and the power cord. Electrical Specifications Model 100 to 240 V Model 220 to 240 V Model Rated Frequency Range 50 to 60 Hz 50 to 60 Hz Rated Current 0.5 to 0.2 A 0.3 A Power Consumption (with USB Connection) Standalone copying: Approx. 13.0 W (ISO/IEC24712) Standalone copying: Approx. 13.0 W (ISO/IEC24712) Ready mode: Approx. 5.0 W Ready mode: Approx. 5.1 W Sleep mode: Approx. 0.7 W Sleep mode: Approx. 0.7 W Power off: Approx. 0.
User's Guide Appendix * You can store for one month at 40 °C (104 °F). System Requirements ❏ Windows 10 (32-bit, 64-bit)/Windows 8.
User's Guide Appendix Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material. Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer.
User's Guide Appendix c Important: ❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ When lifting the printer, place your hands in the positions shown below. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.
User's Guide Appendix 2. Make sure the power light turns off, and then unplug the power cord. c Important: Unplug the power cord when the power light is off. Otherwise, the print head does not return to the home position causing the ink to dry, and printing may become impossible. 3. Disconnect all cables such as the power cord and USB cable. 4. Remove all of the paper from the printer. 5. Make sure there are no originals on the printer. 6. Open the printer cover.
User's Guide Appendix 8. Close the Ink Tank Cover securely. 9. Insert the accessory box that came with the printer with the opening flap facing forward as shown below. 10. Place the printer in the plastic bag and fold it closed. 11. Pack the printer in its box using the protective materials. c Important: Make sure you keep the printer horizontal when transporting or storing the printer by packing it in its box; otherwise ink may leak.
User's Guide Appendix information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
User's Guide Appendix Where to Get Help Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site. http://support.epson.net/ http://www.epson.eu/Support (Europe) If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services for assistance.
User's Guide Appendix Epson HelpDesk Phone: +886-2-80242008 Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Repair service center: http://www.tekcare.com.tw/branchMap.page TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
User's Guide Appendix ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information, support, and services are: Epson Service Center 65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
User's Guide Appendix Province Company Name Address Phone E-mail DI YOGYAKARTA ESC YOGYAKARTA YAP Square, Block A No. 6 Jl. C Simanjutak Yogyakarta - DIY (+62274) 581065 EAST JAWA ESC SURABAYA Hitech Mall Lt. 2 Block A No. 24 Jl. Kusuma Bangsa No. 116 - 118 Surabaya - JATIM (+6231) 5355035 Jl. Cendrawasih NO. 3A, kunjung mae, mariso, MAKASSAR - SULSEL 90125 (+62411) 8911071 Komp. A yani Sentra Bisnis G33, Jl. Ahmad Yani - Pontianak Kalimantan Barat (+62561) 735507 / 767049 Jl.
User's Guide Appendix World Wide Web http://www.epson.com.
User's Guide Appendix Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (+632)441-9030 Web Site: https://www.epson.com.ph/contact E-mail: customercare@epc.epson.som.