User's Guide NPD5968-01 EN
User's Guide Contents Contents Changing the Connection Method to a Computer. . 29 Restoring the Network Settings from the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 About This Manual Introduction to the Manuals. . . . . . . . . . . . . . . . . . . 5 Using the Manual to Search for Information. . . . . . . 5 Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . 6 Descriptions Used in this Manual. . . . . . . . . . . . . . . 7 Operating System References. . . . . . .
User's Guide Contents Using Epson Print Enabler. . . . . . . . . . . . . . . . . 63 Canceling Printing - Printer Button. . . . . . . . . . . . .63 Running Web Config on Windows. . . . . . . . . . . 83 Running Web Config on Mac OS. . . . . . . . . . . . 83 Application for Printing Web Pages (E-Web Print). . 83 Software Update Tools (EPSON Software Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Application for Configuring Multiple Devices (EpsonNet Config). . . . . . . . . . . .
User's Guide Contents Printout is Scuffed or Color is Missing. . . . . . . .104 Banding Appears. . . . . . . . . . . . . . . . . . . . . . . 104 Colored Banding Appears at Intervals of Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .105 Vertical Banding or Misalignment. . . . . . . . . . .105 Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .105 Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 107 Printed Photos are Sticky. . . . . . . . . . . . . . . . .
User's Guide About This Manual About This Manual Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson software applications. ❏ Start Here (paper manual) Provides you with information on setting up the printer, installing the software, using the printer, solving problems, and so on. ❏ User's Guide (digital manual) This manual.
User's Guide About This Manual Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard. ❏ Windows: Hold down Alt, and then press ←. ❏ Mac OS: Hold down the command key, and then press ←. Printing only the pages you need You can extract and print only the pages you need.
User's Guide About This Manual Links to related sections. Descriptions Used in this Manual ❏ Screenshots of the printer driver screens are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation. ❏ Illustrations of the printer used in this manual are examples only. Although there may be slight differences depending on the model, the method of operation is the same.
User's Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer. ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.
User's Guide Important Instructions Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏ Do not block or cover the vents and openings in the printer. ❏ Use only the type of power source indicated on the printer's label. ❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
User's Guide Important Instructions ❏ Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet until the P light stops flashing. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet. Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.
User's Guide Printer Basics Printer Basics Part Names and Functions A Control panel Allows you to operate the printer and indicates the printer's status. B Printer cover Open to refill the ink tank or to remove jammed paper. C Ink tank cap Open to refill the ink tank. D Ink tank Contains black ink and is located on the print head. E front cover Open to load paper in the paper cassette. A Output tray Holds the ejected paper. B Paper cassette Loads paper.
User's Guide Printer Basics A Rear cover Remove when removing jammed paper. B USB port Connects a USB cable to connect with a computer. C AC inlet Connects the power cord. Control Panel Buttons and Functions A Turns the printer on or off. Unplug the power cord after checking that the power light is off. B When a network error occurs, pressing this button cancels the error. Hold this button down for more than five seconds to perform Wi-Fi auto setup using the WPS push button.
User's Guide Printer Basics Functions using Button Combinations Prevents changes from being made to Epson Connect and Google Connect Print settings. + Restore Default Network Settings + Turn the printer on while holding down the button to restore the default network settings. When the network settings are restored, the printer turns on and the network status lights flash alternately. Print Nozzle Check Pattern + Turn the printer on while holding down the y button to print the nozzle check pattern.
User's Guide Printer Basics Light Status Solutions Initial ink charging may not be complete. See the Start Here poster to complete initial ink charging. Ink refilling may not be complete. Refill the ink inside the ink tank, and then press the H button to return the tank to the home position. Ink tank cap is not fully closed. Push in the cap firmly, and then press the H button. No paper is loaded or more than one sheet has been fed at a time. Load paper and press the A paper jam has occurred.
User's Guide Printer Basics printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
User's Guide Network Settings Network Settings Network Connection Types You can use the following connection methods. Wi-Fi Connection Connect the printer and the computer or smart device to the wireless router. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the wireless router.
User's Guide Network Settings can connect the devices to the printer without having to use a standard wireless router. However, devices directly connected to the printer cannot communicate with each other through the printer. The printer can be connected by Wi-Fi and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected by Wi-Fi, the Wi-Fi is temporarily disconnected.
User's Guide Network Settings Select the connection type and then click Next. Follow the on-screen instructions. Connecting to a Smart Device You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.
User's Guide Network Settings Related Information & “Making Wi-Fi Settings by Push Button Setup” on page 19 & “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 20 & “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 21 Making Wi-Fi Settings by Push Button Setup You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following conditions are met, you can set up by using this method.
User's Guide Network Settings Related Information & “Checking the Network Connection Status” on page 22 & “Printing a Network Connection Report” on page 22 & “When You Cannot Make Network Settings” on page 100 Making Wi-Fi Settings by PIN Code Setup (WPS) You can connect to an wireless router by using a PIN code that is printed on the network status sheet. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup).
User's Guide Network Settings Making Wi-Fi Direct (Simple AP) Connection Settings This method allows you to connect the printer directly to devices without a wireless router. The printer acts as a wireless router. 1. While holding down the alternately. button, press the button until the light and the light flash Wait until the process ends. When a connection is established, the light turns on.
User's Guide Network Settings Note: When you connect from a smart device using Wi-Fi Direct connection (for Android) When you are using an Android device and connect to the printer using Wi-Fi Direct, the simultaneously on the printer. Press the Press the light and light flash button to allow the connection request. button if you want to reject the connection request. See Tips on the following website for more details. http://epson.
User's Guide Network Settings Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a. Error code b.
User's Guide Network Settings E-1 Solutions: ❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device. ❏ Make sure your hub or other network device is turned on. ❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled. E-2, E-3, E-7 Solutions: ❏ Make sure your wireless router is turned on. ❏ Confirm that your computer or device is connected correctly to the wireless router.
User's Guide Network Settings E-5 Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings. ❏ WEP-64 bit (40 bit) ❏ WEP-128 bit (104 bit) ❏ WPA PSK (TKIP/AES)* ❏ WPA2 PSK (TKIP/AES)* ❏ WPA (TKIP/AES) ❏ WPA2 (TKIP/AES) * WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal. E-6 Solutions: ❏ Check if MAC address filtering is disabled.
User's Guide Network Settings E-9 Solutions: Check the following. ❏ Devices are turned on. ❏ You can access the Internet and other computers or network devices on the same network from the devices you want to connect to the printer. If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website.
User's Guide Network Settings Related Information & “Printing a Network Status Sheet” on page 28 E-12 Solutions: Check the following. ❏ Other devices on the network are turned on. ❏ The network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them manually. ❏ The network addresses for other devices (subnet mask and default gateway) are the same. ❏ The IP address does not conflict with other devices.
User's Guide Network Settings Related Information & “Printing a Network Status Sheet” on page 28 & “Connecting to a Computer” on page 17 Message on the Network Environment Message Solution *Multiple network names (SSID) that match your entered network name (SSID) have been detected. Confirm network name (SSID). The same SSID may be set on several wireless router. Check the settings on the wireless router, and change the SSID. The Wi-Fi environment needs to be improved.
User's Guide Network Settings Related Information & “Changing the Connection Method to a Computer” on page 29 Changing the Connection Method to a Computer Using the installer and re-set up in a different connection method. ❏ Setting up from the website Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.
User's Guide Network Settings Restoring the Network Settings from the Control Panel You can restore all network settings to their defaults. 1. Turn the printer off. 2. While holding down the alternately. button, press the Restoration is complete when the button until the light and the 30 light are off.
User's Guide Preparing the Printer Preparing the Printer Loading Papers Available Paper and Capacities Note: The paper size displayed differs depending on the driver. Genuine Epson Paper Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support.
User's Guide Preparing the Printer Commercially Available Paper Plain papers Media Name Size Loading Capacity (Sheets) Manual 2-Sided Printing Plain paper Letter, A4, B5, 16K (195×270 mm ), A5, A6, B6 150*1 ✓ Legal, Indian-Legal, 8.5×13 in. 1 ✓ User Defined (mm) 1 ✓ Copy paper High quality plain paper 89×127 to 215.9×1200 *1 For manual 2-sided printing, you can load up to 30 sheets for paper with one side already printed.
User's Guide Preparing the Printer ❏ Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it. Using these types of paper causes paper jams and smears on the printout. ❏ Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications.
User's Guide Preparing the Printer 3. With the printable side facing down, load paper until it touches the back of the paper cassette. c Important: Do not load more than the maximum number of sheets specified for the paper. ❏ 8.5 x 13 in. Load paper using the line. ❏ Legal Pull out the paper guide extension and load paper using the line.
User's Guide Preparing the Printer 4. Slide the edge guides to the edges of the paper. 5. Insert the paper cassette as far as it will go. c Important: Do not push in the paper after inserting the paper cassette. It may cause a paper feed problem. If the paper is pushed in, align the paper to the paper size line. 6. Slide out the output tray.
User's Guide Preparing the Printer Related Information & “Paper Handling Precautions” on page 32 & “Available Paper and Capacities” on page 31 & “List of Paper Type” on page 36 & “Loading Envelopes and Precautions” on page 36 Loading Envelopes and Precautions Load envelopes with the flap facing up until they touch the back of the paper cassette, and then slide the edge guides to the edges of the envelopes. ❏ Fan and align the edges of the envelopes before loading.
User's Guide Preparing the Printer Media Name Media Type Epson Bright White Ink Jet Paper Plain paper Epson Matte Paper-Heavyweight Epson Matte Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied. Any increase will affect the product's energy efficiency. Please consider the environment before making any change.
User's Guide Preparing the Printer 4. Do one of the following. ❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To make the printer turn off automatically, select the time period as the Power Off Timer setting, and click Apply. ❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply.
User's Guide Printing Printing Printing from the Printer Driver on Windows Accessing the Printer Driver When accessing the printer driver from the computer's control panel, the settings are applied to all of the applications. Accessing the printer driver from the control panel ❏ Windows 10/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound.
User's Guide Printing 2. Select Print or Page Setup from the File menu. 3. Select your printer. 4. Select Preferences or Properties to access the printer driver window. 5. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏ When you select Print Preview, you can see a preview of your document before printing. 6.
User's Guide Printing Printing on 2-Sides You can print on both sides of the paper. You can also print a booklet that can be created by re-ordering the pages and folding the printout. Note: ❏ Flip the paper over to print on the other side when the printer has finished printing the first side. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper.
User's Guide Printing Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Print Settings On the printer driver's Main tab, select 2-Up or 4-Up as the Multi-Page setting. Related Information & “Printing Basics” on page 39 & “Main Tab” on page 54 Printing and Stacking in Page Order (Reverse Order Printing) You can print from the last page so that the documents are stacked in page order.
User's Guide Printing & “Main Tab” on page 54 Printing a Reduced or Enlarged Document You can reduce or enlarge the size of a document by a specific percentage or to fit the paper size you loaded in the printer. Print Settings On the printer driver's More Options tab, select the document size from the Document Size setting. Select the paper size you want to print on from the Output Paper setting. Select Reduce/Enlarge Document, and then select Fit to Page or Zoom to.
User's Guide Printing Print Settings On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting. If you click Settings, you can select the panels that you do not want to print. You can also select the cutting guide options.
User's Guide Printing 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
User's Guide Printing 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
User's Guide Printing 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Print Settings On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer. Click Settings, and then select the items you want to print.
User's Guide Printing Related Information & “Printing Basics” on page 39 & “More Options Tab” on page 54 Printing a Watermark You can print a watermark such as "Confidential" on your printouts. You can also add your own watermark. Note: This feature is not available with borderless printing. Print Settings On the printer driver's More Options tab, click Watermark Features, and then select Watermark. Click Settings to change details such as the size, density, or position of the watermark.
User's Guide Printing When you select a print job added to Print Project in the Job Arranger Lite window, you can edit the page layout. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled. Click Save from the File menu to save the current job. The extension of the saved files is "ecl".
User's Guide Printing Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print. Print Settings On the printer driver's More Options tab, click Image Options in the Tone Correction setting. Select Emphasize Thin Lines. Related Information & “Printing Basics” on page 39 & “More Options Tab” on page 54 Printing to Enhance Light Text and Lines You can enhance light letters and lines to make them more visible, or to sharpen images.
User's Guide Printing Printing Clear Bar Codes You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper: Plain paper, Copy paper, High quality plain paper, or Envelope ❏ Quality: Standard The print quality may be changed when printing. The print speed may become slower and print density may become higher.
User's Guide Printing Main Tab Printing Presets Add/Remove Presets You can add or remove your own presets for frequently used print settings. Select the preset you want to use from the list. Show Settings Displays a list of items currently set on the Main and More Options tabs. Reset Defaults Return all settings to their factory default values. The settings on the More Options tab are also reset to their defaults. Ink Levels Displays how to check the ink level.
User's Guide Printing Output Paper Select the paper size on which you want to print. If the Output Paper differs from the Document Size, Reduce/Enlarge Document is selected automatically. You do not have to select it when printing without reducing or enlarging the size of a document. Reduce/Enlarge Document Allows you to reduce or enlarge the size of a document. Tone Correction Fit to Page Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper.
User's Guide Printing Power Cleaning Runs power cleaning to clean the clogged nozzles in the print head. Because this feature uses more ink than head cleaning, run power cleaning only if most nozzles are clogged as shown in the illustration of the nozzle check pattern. Print Head Alignment Aligns the print head if vertical lines are misaligned. Paper Guide Cleaning Cleans the paper path if the printouts are smeared. Job Arranger Lite Opens the Job Arranger Lite window.
User's Guide Printing 4. Select Print Settings from the pop-up menu. Note: On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the Select System Preferences from the printer, and then add the printer again. See the following to add a printer. http://epson.sn 5. Change the settings as necessary. See the menu options for the printer driver for details. 6.
User's Guide Printing Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Print Settings Select Layout from the pop-up menu. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. Related Information & “Printing Basics” on page 56 & “Menu Options for Layout” on page 60 Printing and Stacking in Page Order (Reverse Order Printing) You can print from the last page so that the documents are stacked in page order.
User's Guide Printing & “Menu Options for Paper Handling” on page 60 Printing a Reduced or Enlarged Document You can reduce or enlarge the size of a document by a specific percentage or to fit the paper size you loaded in the printer. Print Settings When printing to fit to the paper size, select Paper Handling from the pop-up menu, and then select Scale to fit paper size. Select the paper size you loaded in the printer in Destination Paper Size.
User's Guide Printing Canceling Click the printer icon in the Dock. Select the job you want to cancel, and then do one of the following. ❏ OS X Mountain Lion or later Click next to the progress meter. ❏ Mac OS X v10.6.8 to v10.7.x Click Delete. Menu Options for the Printer Driver Open the print window in an application, select the printer, and then access the printer driver window. Note: Menus vary depending on the option you selected.
User's Guide Printing Menu Options for Cover Page Print Cover Page Select whether or not to print a cover page. When you want to add a back cover, select After document. Cover Page Type Select the contents of the cover page. Menu Options for Print Settings Paper Source Select the paper source from which the paper is fed. If the printer has only one paper source, this item is not displayed. Selecting Auto Select selects the paper source that matches the paper setting on the printer automatically.
User's Guide Printing wireless network as your printer, or remote print, printing from a remote location over the Internet. To use remote print, register your printer in the Epson Connect service. Related Information & “Printing Using a Network Service” on page 88 Installing Epson iPrint You can install Epson iPrint on your smart device from the following URL or QR code. http://ipr.
User's Guide Printing A Home screen displayed when the application is started. B Displays information on how to setup the printer and a FAQ. C Displays the screen where you can select the printer and make printer settings. Once you have selected the printer, you do not need to select it again from the next time. D Select what you want to print such as photos and documents. E Displays the screen to make print settings such as paper size and paper type. F Displays the paper size.
User's Guide Refilling Ink Refilling Ink Checking the Ink Level To confirm the actual ink remaining, visually check the ink level in the printer's tank. c Important: Prolonged use of the printer when the ink level is below the lower line could damage the printer. Ink Bottle Codes Epson recommends the use of genuine Epson ink bottles. The following are the codes for genuine Epson ink bottles.
User's Guide Refilling Ink Note: For users in Europe, visit the following website for information on Epson's ink bottle yields. http://www.epson.
User's Guide Refilling Ink ❏ To obtain optimum printing results, refill the ink tank to the upper line at least once every year. ❏ Do not shake too vigorously or squeeze the ink bottles. Ink consumption ❏ The ink in the ink bottle supplied with your printer is partly used during initial setup. In order to produce high quality printouts, the print head in your printer will be fully charged with ink.
User's Guide Refilling Ink 3. Check that the ink tank moves to the filling position and aligns with the u mark. c Important: Do not put your hand inside the printer until everything has stopped moving. Note: To cancel refilling the ink tank, hold down the H button. 4. Open the cap of the ink tank. 5. While holding the ink bottle upright, turn the cap slowly to remove it.
User's Guide Refilling Ink c Important: ❏ Be careful not to spill any ink. ❏ Do not touch the top of the ink bottle after removing the cap; otherwise you may be smeared with ink. 6. Position the top of the ink bottle along the slot in front of the filling port, and then stand the bottle slowly to insert it into the filling port. c Important: ❏ Do not allow the top of the ink bottle to hit against any objects after removing its cap; otherwise ink may spill.
User's Guide Refilling Ink 7. Insert the top of the ink bottle securely into the filling port of the tank to refill the tank with ink. Ink pours into the tank just by holding the bottle normally without squeezing. The ink flow stops automatically when the ink is filled to the upper line. c Important: Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak. Note: If the ink does not start flowing into the tank, remove the ink bottle and try reinserting it.
User's Guide Refilling Ink 8. When you have finished refilling the ink, remove the ink bottle, and then close the cap of the ink tank securely. Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 9. Close the cap of the ink tank. 10. Close the printer cover.
User's Guide Refilling Ink 11. Hold down the H button on the printer for at least five seconds until the H light flashes.
User's Guide Maintaining the Printer Maintaining the Printer Preventing the Print Head from Drying Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it from drying, make sure the print head is capped properly to prevent the ink from drying.
User's Guide Maintaining the Printer ❏ A: All lines are printed. No further steps are needed. ❏ B or close to B: Cleain the print head. When some nozzles are clogged, perform head cleaning. For details, see the related information below. ❏ C or close to C: Power Clean the print head. When most lines are broken or most segments are missing, perform head cleaning. For details, see the related information below.
User's Guide Maintaining the Printer & “Loading Paper in the Paper Cassette” on page 33 & “Cleaning the Print Head (Head Cleaning)” on page 75 & “Power Cleaning the Print Head (Power Cleaning)” on page 76 Check if Nozzles are Clogged (Nozzle Check) - Mac OS 1. Load A4-size plain paper in the printer. 2. Select System Preferences from the then select the printer. 3. Click Options & Supplies > Utility > Open Printer Utility. 4. Click Nozzle Check. 5.
User's Guide Maintaining the Printer Cleaning the Print Head (Head Cleaning) When printouts are faint or visible banding appears, the nozzles are clogged. When print quality has declined, use the nozzle check feature to check if the nozzles are clogged, and then clean the print head. For details on how to run the nozzle check, see the related information below. c Important: ❏ Do not open the printer cover or turn off the printer during head cleaning.
User's Guide Maintaining the Printer Related Information & “Accessing the Printer Driver” on page 39 & “Check if Nozzles are Clogged (Nozzle Check)” on page 72 Cleaning the Print Head - Mac OS 1. Select System Preferences from the then select the printer. menu > Printers & Scanners (or Print & Scan, Print & Fax), and 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click Head Cleaning. 4. Follow the on-screen instructions.
User's Guide Maintaining the Printer c Important: This feature effects the service life of the ink pads. The ink pads reach their capacity earlier by running this feature. If the ink pads have reached the end of their service life, contact Epson Support to request replacement. Note: When the ink levels are insufficient for Power Cleaning, you cannot run this feature. Even in this case, the levels for printing may remain.
User's Guide Maintaining the Printer Aligning the Print Head - Windows 1. Load four or more sheets of A4-size plain paper in the printer. 2. Access the printer driver window. 3. Click Print Head Alignment on the Maintenance tab. 4. Follow the on-screen instructions. Related Information & “Loading Paper in the Paper Cassette” on page 33 & “Accessing the Printer Driver” on page 39 Aligning the Print Head - Mac OS 1. Load four or more sheets of A4-size plain paper in the printer. 2.
User's Guide Maintaining the Printer Cleaning the Paper Path - Mac OS X 1. Select System Preferences from the then select the printer. menu > Printers & Scanners (or Print & Scan, Print & Fax), and 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click Paper Guide Cleaning. 4. Follow the on-screen instructions. Cleaning the Paper Path for Paper Feeding Problems When paper is not fed from paper cassette correctly, clean the roller inside. 1.
User's Guide Maintaining the Printer 5. Slide out the paper cassette, and then remove the paper. 6. Stand the printer on its side with the printer's ink tank at the bottom. ! Caution: Be careful not to trap your hand or fingers when standing the printer. Otherwise you may be injured. c Important: Do not leave the printer standing for a long time. 7. Dampen a soft cloth with water, wring it out thoroughly, and then wipe the roller while rotating it with the cloth. 8.
User's Guide Maintaining the Printer 9. Connect the power cord. Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed through the printer. Checking the Total Number of Pages Fed Through the Printer Printer Buttons The information is printed together with the nozzle check pattern. 1. Load A4-size plain paper in the printer. 2. Press the P button to turn off the printer. 3.
User's Guide Network Service and Software Information Network Service and Software Information This section introduces the network services and software products available for your printer from the Epson website or the supplied software disc. Application for Configuring Printer Operations (Web Config) Web Config is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or smart device.
User's Guide Network Service and Software Information Running Web Config on Windows When connecting a computer to the printer using WSD, follow the steps below to run Web Config. 1. Open the printer list on the computer. ❏ Windows 10/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound. ❏ Windows 8.
User's Guide Network Service and Software Information Software Update Tools (EPSON Software Updater) EPSON Software Updater is an application that checks for new or updated software on the internet and installs it. You can also update the printer's firmware and manual. Note: Windows Server operating systems are not supported. Installing Method Download EPSON Software Updater from the Epson website.
User's Guide Network Service and Software Information ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Installing the Latest Applications Note: When reinstalling an application, you need to uninstall it first. 1.
User's Guide Network Service and Software Information Note: ❏ You can download the latest applications from the Epson website. http://www.epson.com ❏ If you use Windows Server operating systems, you cannot use EPSON Software Updater. Download the latest applications from the Epson website.
User's Guide Network Service and Software Information ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button and select Control Panel. 4. Open Uninstall a program (or Add or Remove Programs): ❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008 Select Uninstall a program in Programs.
User's Guide Network Service and Software Information Note: If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.
User's Guide Solving Problems Solving Problems Checking the Printer Status Lights and Printer Status Lights on the control panel indicate the status of the printer. Normal Status : On Light Status The printer is connected to a wireless (Wi-Fi) network. The printer is connected to a network in Wi-Fi Direct (Simple AP) mode. Error Status When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.
User's Guide Solving Problems Light Status Solutions A paper jam has occurred. Remove the paper and press the Protective material may be inside the printer. Open the printer cover, remove the protective material, and then press the button. ❏ The printer was not turned off correctly.* button, ❏ After clearing the error by pressing the we recommend performing a nozzle check. Cancel any pending print jobs. ❏ Because the printer was turned off while operating, the nozzles may have dried and clogged.
User's Guide Solving Problems Checking the Printer Status - Windows 1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab. Note: ❏ You can also check the printer status by double-clicking the printer icon on the taskbar. If the printer icon is not added to the taskbar, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar.
User's Guide Solving Problems Related Information & “Lights and Printer Status” on page 13 Removing Jammed Paper from Inside the Printer ! Caution: Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury. 1. Open the printer cover. 2. Remove the jammed paper.
User's Guide Solving Problems c Important: Do not touch the white flat cable or translucent film inside the printer. Doing so may cause a malfunction. 3. Close the printer cover. Removing Jammed Paper from Rear Cover 1. Remove the rear cover.
User's Guide Solving Problems 2. Remove the jammed paper. 3. Remove jammed paper from the rear cover. 4. Insert the rear cover in the printer. Paper Does Not Feed Correctly Check the following points, and then take the appropriate actions to solve the problem. ❏ Place the printer on a flat surface and operate in the recommended environmental conditions. ❏ Use paper supported by this printer. ❏ Follow the paper handling precautions.
User's Guide Solving Problems Related Information & “Removing Jammed Paper” on page 91 & “Loading Paper in the Paper Cassette” on page 33 Paper Feeds at a Slant Load paper in the correct direction, and slide the edge guides against the edges of the paper.
User's Guide Solving Problems ❏ Mac OS menu > Printers & Scanners (or Print & Scan, Print & Fax), and then Select System Preferences from the select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then click Printer Settings. ❏ Disable the Power Off If Inactive and Power Off If Disconnected settings. ❏ Disable the Power Off Timer setting.
User's Guide Solving Problems ❏ Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; access point, computer or smart device, and then printer. Move the printer and computer or smart device closer to the access point to help with radio wave communication, and then try to make network settings again. ❏ Print the network connection report. See the related information link below for details.
User's Guide Solving Problems Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Mac OS menu > Printers & Scanners (or Print & Scan, Print & Fax), and then Select System Preferences from the select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer.
User's Guide Solving Problems Checking the Printer Status from the Computer (Windows) Click Print Queue on the printer driver's Maintenance tab, and then check the following. ❏ Check if there are any paused print jobs. If unnecessary data remains, select Cancel all documents from the Printer menu. ❏ Make sure the printer is not offline or pending. If the printer is offline or pending, clear the offline or pending setting from the Printer menu.
User's Guide Solving Problems When You Cannot Make Network Settings ❏ Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; wireless router, computer or smart device, and then printer. Move the printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. ❏ Press the button to print the network connection report.
User's Guide Solving Problems ❏ A wireless router that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If you connect the computer or smart device to a 5 GHz SSID, you cannot connect to the printer because the printer only supports communication over 2.4 GHz. Connect the computer or smart device to the same SSID as the printer. ❏ Most wireless routers have a privacy separator feature that blocks communication between connected devices.
User's Guide Solving Problems ❏ Network status sheet ❏ Product status screen for Web Config Launch a web browser from the connected device, and then enter the IP address for Wi-Fi Direct (Simple AP) to open Web Config. Tap Product Status > Wi-Fi Direct and check the Wi-Fi Direct status. Disconnect unnecessary devices If the maximum number of devices have already been connected to the printer, disconnect the unnecessary devices and try to connect the new device.
User's Guide Solving Problems Related Information & “Printing a Network Status Sheet” on page 28 & “Application for Configuring Printer Operations (Web Config)” on page 82 Checking the SSID Connected to the Printer You can check the SSID by printing a network connection report, network status sheet, or on Web Config. Checking the SSID for the Computer Windows Click in the task tray on the desktop. Check the name of the connected SSID from the list displayed.
User's Guide Solving Problems Mac OS Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark. Printout Problems Printout is Scuffed or Color is Missing If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
User's Guide Solving Problems Colored Banding Appears at Intervals of Approximately 2.5 cm ❏ Select the appropriate paper type setting for the type of paper loaded in the printer. ❏ Align the print head from a computer. ❏ When printing on plain paper, print using a higher quality setting. Related Information & “List of Paper Type” on page 36 & “Aligning the Print Head” on page 77 Vertical Banding or Misalignment ❏ Align the print head.
User's Guide Solving Problems ❏ Refill the ink tank if the ink level is below the lower line. ❏ Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged. ❏ Align the print head. Checking the paper ❏ Use paper supported by this printer. ❏ Do not print on paper that is damp, damaged, or too old. ❏ If the paper is curled or the envelope is puffed up, flatten it. ❏ Do not stack the paper immediately after printing.
User's Guide Solving Problems Paper Is Smeared or Scuffed ❏ When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. ❏ When vertical banding appears or the paper is smeared, clean the paper path. ❏ Place the paper on a flat surface to check if it is curled. If it is, flatten it. ❏ When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed.
User's Guide Solving Problems ❏ Adjust the margin setting in the application so that it falls within the printable area. Related Information & “Loading Paper in the Paper Cassette” on page 33 & “Printable Area” on page 111 Printed Characters Are Incorrect or Garbled ❏ Connect the USB cable securely to the printer and the computer. ❏ Cancel any paused print jobs. ❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing.
User's Guide Solving Problems Other Printing Problems Printing Is Too Slow ❏ Close any unnecessary applications. ❏ Lower the quality setting. High quality printing slows down the printing speed. ❏ Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases. ❏ Windows Select High Speed on the printer driver's More Options tab.
User's Guide Solving Problems ❏ Mac OS printer driver menu > Printers & Scanners (or Print & Scan, Print & Fax), and then Select System Preferences from the select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting. Application Is Blocked by a Firewall (for Windows Only) Add the application to the Windows Firewall allowed program in security settings on the Control Panel.
User's Guide Appendix Appendix Technical Specifications Printer Specifications * Print Head Nozzle Placement Black ink nozzles: 180×2 rows Weight of Paper* Plain Paper 64 to 90 g/m2(17 to 24lb) Envelopes Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.
User's Guide Appendix Interface Specifications For Computer Hi-Speed USB Network Function List Network Functions and IPv4/IPv6 Functions Network Printing Network Scanning Remarks EpsonNet Print (Windows) IPv4 ✓ - Standard TCP/IP (Windows) IPv4, IPv6 ✓ - WSD Printing (Windows) IPv4, IPv6 ✓ Windows Vista or later Bonjour Printing (Mac OS) IPv4, IPv6 ✓ - IPP Printing (Windows, Mac OS) IPv4, IPv6 - - UPnP Printing IPv4 - Information appliance PictBridge Printing (Wi-Fi) IPv4 - D
User's Guide Appendix Wireless Securities*4 WEP (64/128bit), WPA2-PSK (AES)*5 *1 IEEE802.11n is only available for the HT20. *2 Not supported for IEEE 802.11b. *3 Simple AP mode is compatible with a Wi-Fi connection (infrastructure). *4 Wi-Fi Direct supports WPA2-PSK (AES) only. *5 Complies with WPA2 standards with support for WPA/WPA2 Personal. Security Protocol SSL/TLS HTTPS Server/Client Supported Third Party Services Google Cloud Print Dimensions Dimensions Storage ❏ Width: 375 mm (14.
User's Guide Appendix Power Consumption (with USB Connection) Printing: Approx. 14.0 W (ISO/ IEC24712) Printing: Approx. 14.0 W (ISO/ IEC24712) Ready mode: Approx. 3.0 W Ready mode: Approx. 3.0 W Sleep mode: Approx. 0.7 W Sleep mode: Approx. 0.7 W Power off: Approx. 0.2 W Power off: Approx. 0.3 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.
User's Guide Appendix ❏ macOS High Sierra/macOS Sierra/OS X El Capitan/OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS X v10.7.x/Mac OS X v10.6.8 Note: ❏ Mac OS may not support some applications and features. ❏ The UNIX File System (UFS) for Mac OS is not supported. Regulatory Information Standards and Approvals Standards and Approvals for European Model For European users Hereby, Seiko Epson Corporation declares that the following radio equipment model is in compliance with Directive 2014/53/EU.
User's Guide Appendix ❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities ❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage ❏ Government-issued revenue stamps, and securities issued according to legal procedure Exercise caution when copying the following items: ❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc.
User's Guide Appendix c Important: ❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely.
User's Guide Appendix 5. Open the printer cover. Make sure you install the cap securely onto the ink tank. 6. Secure the ink tank with tape. 7. Prepare to pack the printer as shown below. 8. Place the printer in the plastic bag and fold it closed.
User's Guide Appendix 9. Pack the printer in its box using the protective materials. c Important: Make sure you keep the printer horizontal when transporting or storing the printer by packing it in its box; otherwise ink may leak. When you use the printer again, make sure you remove the tape securing the ink tank. If print quality has declined the next time you print, clean and align the print head.
User's Guide Appendix ❏ Google Cloud Print, Chrome, Chrome OS, Google Play and Android are trademarks of Google Inc. ❏ Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ❏ General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
User's Guide Appendix Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson support. Help for Users in Taiwan Contacts for information, support, and services are: World Wide Web http://www.epson.com.tw Information on product specifications, drivers for download, and products enquiry are available.
User's Guide Appendix Transportation of Product Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and keeping the product upright is also recommended. Help for Users in New Zealand Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information: Internet URL http://www.epson.co.nz Access the Epson New Zealand World Wide Web pages.
User's Guide Appendix Help for Users in Thailand Contacts for information, support, and services are: World Wide Web http://www.epson.co.th Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Call Centre Phone: 66-2685-9899 Email: support@eth.epson.co.
User's Guide Appendix ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail DKI JAKARTA ESS JAKARTA MANGGADUA Ruko Mall Mangga Dua No. 48 Jl. Arteri Mangga Dua, Jakarta Utara - DKI JAKARTA (+6221) 62301104 NORTH SUMATERA ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor A-4, Medan - North Sumatera (+6261) 42066090 / 42066091 WEST JAWA ESC BANDUNG Jl. Cihampelas No. 48 A Bandung Jawa Barat 40116 (+6222) 4207033 YAP Square, Block A No. 6 Jl.
User's Guide Appendix Province Company Name Address Phone E-mail EAST JAVA NORTH SULAWESI ESC JEMBER ESC MANADO JL. Panglima Besar Sudirman Ruko no.1D Jember-Jawa Timur (Depan Balai Penelitian & Pengolahan Kakao) (+62331) 488373 / 486468 Tekno Megamall Lt LG 11 TK 21, Kawasan Megamas Boulevard, Jl Piere Tendean, Manado - SULUT 95111 (+62431) 8890996 jmr-admin@epson-indonesia.co.id MND-ADMIN@EPSONINDONESIA.CO.ID For other cities not listed here, call the Hot Line: 08071137766.
User's Guide Appendix ❏ Enquiries on repair services and warranty Head Office Phone: 603-56288288 Fax: 603-5628 8388/603-5621 2088 Help for Users in India Contacts for information, support, and services are: World Wide Web http://www.epson.co.in Information on product specifications, drivers for download, and products enquiry are available.
User's Guide Appendix ❏ Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line: +632-706-2609 Fax: +632-706-2663 127
