ET-M2170 User's Guide
Contents ET-M2170 User's Guide............................................................................................................................. 11 Product Basics .......................................................................................................................................... Using the Control Panel ..................................................................................................................... Control Panel Buttons and Lights ........................
Wi-Fi or Wired Networking........................................................................................................................ 33 Network Security Recommendations ................................................................................................. 33 Wi-Fi Infrastructure Mode Setup......................................................................................................... 34 Selecting Wireless Network Settings from the Control Panel ..............................
Copying ...................................................................................................................................................... 73 Copying Documents or Photos........................................................................................................... 73 Copying Options................................................................................................................................. 75 Printing from a Computer .......................................
Selecting Double-sided Printing Settings - Mac........................................................................... Double-sided Printing Options and Adjustments - Mac ........................................................... Selecting Printing Preferences - Mac .......................................................................................... Printing Preferences - Mac......................................................................................................
Maintenance Box Replacement ....................................................................................................... 146 Adjusting Print Quality............................................................................................................................ Print Head Maintenance................................................................................................................... Print Head Nozzle Check...................................................................
Solving Network Problems ............................................................................................................... Product Cannot Connect to a Wireless Router or Access Point .................................................. Network Software Cannot Find Product on a Network................................................................. Product Does Not Appear in Mac Printer Window .......................................................................
Grainy Printout............................................................................................................................. 211 Solving Scanning Problems ............................................................................................................. 212 Scanning Software Does Not Operate Correctly ......................................................................... 212 Cannot Start Epson Scan 2 ..............................................................................
Safety and Approvals Specifications ................................................................................................ 229 Notices ..................................................................................................................................................... 230 Important Safety Instructions............................................................................................................ 230 General Product Safety Instructions ...................................
ET-M2170 User's Guide Welcome to the ET-M2170 User's Guide. For a printable PDF copy of this guide, click here.
Product Basics See these sections to learn about the basic features of your product.
Control Panel Buttons and Lights 1 2 3 4 power button and light LCD screen help button Arrow buttons and OK button 5 stop button 6 start button 7 reset button 8 back button 9 home button Parent topic: Using the Control Panel 13
The LCD Screen 1 Network status icons 2 Use left and right arrow buttons to scroll menus or options 3 Currently selected item 4 Available button functions Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description The product is not connected to a wired (Ethernet) network. The product is connected to a wired (Ethernet) network.
Parent topic: Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. You see a screen like this: 3. Select Printer Setup and press the OK button.
4. Select Language and press the OK button. 5. Select a language and press the OK button. 6. Press the home button to exit. Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product.
Parent topic: Product Parts Locations Product Parts - Inside 1 Document cover 2 Scanner glass 3 Print head 4 Paper cassette edge guides 5 Paper cassette 6 Output selector 7 Printer cover Parent topic: Product Parts Locations 17
Product Parts - Back 1 Paper stopper 2 LAN port 3 USB port 4 AC inlet 5 Rear paper feed slot 6 Rear cover 7 Maintenance box cover Parent topic: Product Parts Locations Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.
• Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking .
You see this screen: 4. Select Sleep Timer and press the OK button. You see this screen: 5. Press the left or right arrow button to move the cursor and press the up or down arrow button to adjust the number of minutes of inactivity before the product enters sleep mode. Then press the OK button. 6. Press the home button to exit.
Changing the Power Off Timer Setting from the Control Panel You can use the product's control panel to change the time period before the printer turns off automatically. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. 3. Select Printer Setup and press the OK button. You see this screen: 4. Select Power Off Timer and press the OK button.
You see this screen: 5. Select the length of time after which you want the product to automatically turn off when it is not in use. Then press the OK button. 6. Press the home button to exit. Parent topic: Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe.
Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Parent topic: Product Basics Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Press the home button, if necessary. 2. Press the left or right arrow button to select Settings and press the OK button. 3.
Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically. 1. Connect your product to your network. See the link below. 2.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking Using Epson Remote Print With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2.
Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software. Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint. See the link below to enable the messages, if necessary. 1. Load paper in your product. 2. Set up your product for wireless printing. See the link below. 3. Connect your Apple device to the same wireless network that your product is using. 4.
5. Select the Google Cloud Print Services option. Note: If you don't see the Google Cloud Print Services option, turn your product off and back on. If the option still doesn't appear, select the Firmware Update option and follow the on-screen instructions to update your product. 6. Click Register. 7. Select the checkbox to agree to the Usage Advisory and click Next. 8. Click OK to launch the sign-in page. A separate browser window opens. 9.
3. Do one of the following: • Click Add to Cloud Print in the notification that appears in the corner of your Chromebook screen. Note: If you do not see a notification, check to see if a number appears in the status area at the lower-right corner of the screen. Click this number to open the notifications menu, then click Add to Cloud Print. • Open a web browser and enter chrome://devices in the address bar. Skip to step 5. • If you see a registration confirmation screen instead, click Register. 4.
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and print whatever is on the screen. Note: If you do not see your product, tap All Printers and select your product. Parent topic: Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi-Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.
Using Fire OS Printing You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below. 2. Connect your Amazon device to the same wireless network as your product. 3.
Using Epson Print and Scan App with Windows Tablets You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. Epson Print and Scan App allows you to scan and capture images right to your tablet or to Microsoft OneDrive. Note: The Epson Print and Scan App does not support Windows 10 Mobile printing. 1. Connect your Epson product to your wireless network. See the link below. 2.
Related topics Wi-Fi or Wired Networking 32
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.
Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings.
6. Enter your wireless password (or network name and then password). • To scroll through the characters, press the up or down arrow button. • To move the cursor to the right or to enter a space, press the right arrow button. • To change the character case or type, press the reset button. • To delete the previous character, press the left arrow button. • When you finish entering characters, press the OK button. 7. If you want to print a network setup report, press the button.) start button.
Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.
You see a screen like this: 3. Select Wi-Fi Direct and press the OK button. 4. View the information on the following screens and press the OK button as necessary. 5. Do one of the following: • For iOS devices, select iOS. Press the down arrow as needed to view the displayed information. Scan the QR code with the camera app on your device and follow the instructions on your device.
Enabling Wi-Fi Direct Mode (Simple AP) You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. To change the Wi-Fi Direct network name or password, follow the link at the end of this topic. Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. 1. Press the home button, if necessary. 2.
Note: If the Wi-Fi Direct icon is not displayed in blue on the LCD screen, Wi-Fi Direct mode is not enabled. Repeat these steps to try again. To disable Wi-Fi Direct, follow the steps above to display Other OS Devices and press the down arrow button. Press the left or right arrow button to select Disable Wi-Fi Direct and press the OK button twice. Press the OK button again to return to the main menu.
4. Press the OK button twice. 5. Press the down arrow button and do one of the following: • To change the Wi-Fi Direct network name, select Change Network Name and press the OK button twice. Press the right arrow button to display the network name entry screen. Hold down the left arrow button to erase the current name, then follow the on-screen instructions to enter the new network name. • To change the Wi-Fi Direct password, select Change Password and press the OK button twice.
Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.
If the network connection is successful, the Note: If the icon is displayed on the LCD screen. icon is not displayed on the LCD screen, repeat these steps to try again. Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet for detailed information about your product's network status. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings > Network Settings > Print Status Sheet and press the OK button.
Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. You see a screen like this: 3. Press the arrow buttons to select Network Settings and press the OK button. 4. Press the arrow buttons to select Connection Check and press the OK button. 5.
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error code 2 Message Note: Error codes and messages listed here may not all apply to your product.
Error code and message Solution E2, E3, or E7 Check the following: No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance. • Make sure your router or access point is turned on, and is correctly connected to your computer or network device. • Turn off the router or access point, wait about 10 seconds, and turn it on again. No wireless network names (SSID) found.
Error code and message Solution E5 If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product's network settings. Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.
Error code and message Solution E9 Make sure your computer or network device are turned on. Also make sure that you can access the internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device. Connection using are trying to connect to your product. the EpsonNet Setup is available. Contact your network administrator for assistance.
Error code and message Solution E12 Make sure other devices on the network are turned on and do the following: Confirm the following • Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually. the first number • Confirm that the subnet mask and default gateway -IP address, subnet mask, or default addresses for other devices are the same.
Network Environment Messages Message Solution *Multiple network names (SSID) that match Check the settings on your router and other access points your entered network name (SSID) have to make sure each one uses a different SSID. been detected. Confirm network name (SSID). The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router.
Accessing the Web Config Utility You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet. 3. On a computer or other device connected to the same network as your product, open a web browser. 4.
4. Uninstall your product software. 5. Download and install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen, select Wired network connection. 8. If you see a Select Setup Option screen, select Set up printer for the first time. 9. Continue following the rest of the on-screen instructions.
Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. 3.
Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Cassette Loading Paper in the Rear Paper Feed Slot Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings - Control Panel Selecting the Default Paper Source Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette: Legal (8.5 × 14 inches [216 × 356 mm]).
2. Pull out the paper cassette until it stops. Note: You cannot remove the paper cassette. 3. Slide the edge guides outward.
4. Do one of the following: • Insert paper into the cassette with the printable side facedown and slide it in until it stops. Note: Make sure the paper is loaded against the rear of the cassette. • For legal-size paper, load paper using the guide line as shown.
• For 8.5 × 13 inches (216 × 330 mm) paper, load paper using the guide line as shown. • Insert up to 10 envelopes with the printable side facedown and flap edge left, as shown.
5. Slide the edge guides against the paper, but not too tightly. Note: Make sure the paper fits under the tabs on the edge guides. 6. Slide the cassette back into the product until it stops. 7. Select the size and type of the paper you loaded on the product LCD screen and press the OK button. If your paper size is not displayed, select User Defined and press the OK button. Note: If you are printing on letterhead, select Letterhead as the paper type.
• If you loaded envelopes, thick paper, or business cards, lower the output selector to eject paper to the front of the product and leave the paper cassette cover open. Note: Do not remove or insert the paper cassette during printing. Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first and printable side facedown. • Make sure the paper fits under the tabs on the edge guides and does not stick out from the rear of the cassette.
Related tasks Selecting the Default Paper Source Settings Loading Paper in the Rear Paper Feed Slot You can print documents on a variety of paper types and sizes from the rear paper feed slot. 1. Slide the edge guides out all the way. 2. Do one of the following: • Insert one sheet of paper printable side up and short edge first, in the center of the rear paper feed slot.
• Load one envelope in the center of the rear paper feed slot. Load it printable side up and flap edge left. • Load one sheet of loose-leaf or other paper with holes facing as shown. You can load one sheet at a time in only these sizes: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), or Legal (8.5 × 14 inches [216 × 356 mm]). 3. Slide the edge guides against the paper, but not too tightly.
4. If you loaded envelopes or thick paper, open the paper cassette cover, lower the output selector to eject paper to the front of the printer, and leave the paper cassette cover open. 5. Select Settings > Printer Setup > Paper Source Settings > Paper Setting to select the size and type of paper you loaded. If your paper size is not displayed, select User Defined. Note: If you are printing on letterhead, select Letterhead as the paper type.
Related tasks Selecting the Default Paper Source Settings Paper Loading Capacity Note: The output tray holds up to 100 sheets of plain paper. Exceeding this limit can cause paper to fall or a paper jam to occur. Remove printouts as necessary to keep the amount of paper in the output tray under 100 sheets.
Paper type Plain paper Copy paper Letterhead paper High-quality plain paper Loading capacity Cassette Rear Paper Feed Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) size or smaller: 250 sheets 1 sheet Legal (8.5 × 14 inches [216 × 356 mm]) size: 1 sheet User-defined (3.5 × 5 inches [89 × 127 mm] to 8.5 × 47.2 inches [215.9 × 1200 mm]): 1 sheet — User-defined (2.1 × 3.4 inches [54 1 sheet × 86 mm] to 8.5 × 47.2 inches [215.9 × 1200 mm]): — User-defined (7.2 × 10.
Related references Paper Specifications Double-sided Printing Capacity You can print double-sided on the paper types and sizes listed here. Paper type Plain paper Copy paper High-quality plain paper Epson Bright White Pro Paper Size Double-sided printing capacity Paper cassette Rear paper feed slot Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) 250 sheets 1 sheet User-defined (7.2 × 10.1 inches [182 × 257 mm] to 8.5 × 11.7 inches [215.
Compatible Epson Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Paper Type Size Part number Sheet count Epson Bright White Pro Paper Letter (8.
Paper or Media Type Settings - Printing Software For this paper Select this paper Type or Media Type setting Plain paper Plain Paper / Bright White Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead Envelopes Envelope Epson Presentation Paper Matte Presentation Paper Matte Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doublesided Epson Ultra Premium Presenta
You see a screen like this: 3. Select Paper Size. 4. Select the paper size you loaded. 5. Select Paper Type. 6. Select the paper type you loaded. 7. Select the home button to exit.
For this paper Select this Paper Type setting Prem. Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doublesided Epson Ultra Premium Presentation Paper Matte Card Stock Thick paper 25 to 68 lb (91 to 256 g/m²) Envelope Envelope Parent topic: Selecting the Paper Settings - Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product. 1. Press the home button, if necessary. 2.
4. Select the Paper Source Settings options you want to use. 5. When you are finished, press the home button to exit. Paper Source Settings Options Parent topic: Loading Paper Paper Source Settings Options Select the paper source options you want to use for your print jobs.
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 1. Open the document cover.
2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. Note: If you are placing an ID card on the scanner glass, position the card 0.19 inch (5 mm) from the corner of the scanner glass. 3.
Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass. 2. Load the paper you want to print on in the product. 3. Press the home button, if necessary. 4.
7. Press the OK button to view the print settings for the copies. You see a screen like this: 8. Press the down arrow button to view the individual settings.
9. To change the print settings, press the left or right arrow button and select the necessary settings. When you are finished, press the OK button. Note: To copy to paper in the rear paper feed, make sure to select Paper Setting > Rear Paper Feed Slot. 10. When you are ready to copy, press the Note: To cancel copying, press the start button. stop button.
Copying option Available settings Description Paper Setting Paper Cassette Selects the paper source Rear Paper Feed Slot Reduce/Enlarge Actual Size Copies the original at its full size Auto Fit Automatically sizes the image to fit the paper size you selected Custom 100% and other conversions Displays the amount to re-size the original. Change the amount by adjusting the Custom Size setting. Custom Size 25 - 400 in 1% increments Adjusts the amount to re-size the original.
Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use.
4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 7. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper.
Related tasks Selecting Double-sided Printing Settings - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette Selects the paper in the cassette as the paper source. Rear Paper Feed Slot Selects the paper in the rear feed slot as the paper source.
Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. 1. Select one of the following options for 2-Sided Printing: • Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper on the long edge.
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button.
You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8. Click OK to return to the Main tab. 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing.
Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded.
• Select Custom and click the Advanced button to manually adjust the tone correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3.
Custom Tone Correction Options - Windows You can select any of the available options in the Tone Correction window to customize the image tone for your print job. Gamma Adjusts the midtone density of the image. Brightness Adjusts the overall lightness and darkness of the image. Contrast Adjusts the difference between the light and dark areas of the overall image.
Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen. Image Options Emphasize Text Adjusts the weight of printed text to increase readability. Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility.
Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
4. Click the Extended Settings button. You see this window: 5. Select any of the extended settings to customize your print. 6. Click OK to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues.
Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Change Standard Resolution Reduces the resolution of print data to correct printing problems.
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties. • Windows 8.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab. 3. Click Driver Settings. You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5.
Locked Setting Options Select the options you want to use for any locked print settings.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them.
Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Software Update Settings. You see this window: 3.
Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK. You return to the printing preferences window.
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout. 13. Click OK to save your settings. You see your application's Print window. 14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Selecting Printing Preferences - Mac Printing Your Document - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Print Settings or Printer Features from the pop-up menu.
Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 9. Select the Paper Source you wish to print from. 10. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 11. Select the Print Quality setting you want to use. 12. Select any of the available print options.
Normal For everyday text and image printing. Fine For text and graphics with good quality and print speed. Quality For text and graphics with increased quality and print speed. Best Quality For the best print quality, but the slowest print speed. Parent topic: Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings from the print window.
Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the Mac OS version you are using. 1. Select one of the Two-sided Printing options. 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3.
Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing.
You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed. High Speed Printing Speeds up printing but may reduce print quality.
Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Parent topic: Selecting Printing Preferences - Mac Printing Your Document - Mac Once you have selected your print settings, you are ready to print.
Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click • To pause a print job, click the print job and click paused print job and click or Delete. or Hold. To resume a print job, click the or Resume.
3. Do one of the following: • Click Add to Cloud Print in the notification that appears in the corner of your Chromebook screen. Note: If you do not see a notification, check to see if a number appears in the status area at the lower-right corner of the screen. Click this number to open the notifications menu, then click Add to Cloud Print. • Open a web browser and enter chrome://devices in the address bar. Skip to step 4. • If you see a registration confirmation screen instead, click Register. 4.
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods.
You see a screen like this: 4. Press the left or right arrow button to select a scan option and press the OK button. • To Computer (JPEG) saves your scan as a JPEG file on your computer or as an image capture on a Mac. • To Computer (PDF) saves your scan as a PDF file on your computer or as an image capture on a Mac. • To Computer (Email) scans your original and attaches it to a message in your e-mail program.
Parent topic: Starting a Scan Changing Default Scan Job Settings You can view or change the default scan job settings your product uses when you scan to your computer. You do this using the Event Manager program. 1. Do one of the following to open Event Manager: • Windows 10: Click and select EPSON Software > Event Manager. • Windows 8.x: Navigate to the Apps screen and select Event Manager. • Windows (other versions): Click > Event Manager.
5. Locate your product on the Network screen, right-click it, and select Install. 6. When you see the User Account Control screen, click Continue. Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary. 7. When you see the message Your device is ready to use in the Windows taskbar, click the message. 8. On the Driver Software Installation screen, make sure your product is listed as Ready to use. Then click Close. 9.
You see an Epson Scan 2 window like this: 121
Parent topic: Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
You see an Epson Scan 2 window like this: 123
Parent topic: Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
You see this window: 125
2. Select the Document Source setting that matches where you placed your original. 3. Select the Document Size setting that matches the size of your original. You can select Customize to enter a custom size, if necessary. 4. Select the image type of your original and how you want it scanned as the Image Type setting. 5. Select the Resolution setting you want to use for your scan. 6. Select the Rotate setting to rotate the scanned image. 7.
13. Select the location in which you want to save your scanned file as the Folder setting. If necessary, select Select to create a new folder. 14. Click Scan. The product scans your original and saves the scanned file in the location you specified.
Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Threshold Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs. Color Enhance Enhances the shades of the color you select in the scanned image.
Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR. 1. Load your original in the product for scanning. 2. Start Epson Scan 2. 3. Select your scan settings. 4. Click Preview and adjust the area you want to scan, if necessary. 5. Select Searchable PDF as the Image Format setting. 6.
10. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties. 11. Click OK. 12. Confirm the File Name setting and select a Folder setting for your document. 13. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window.
Scan Resolution Guidelines The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans.
Refilling Ink and Replacing the Maintenance Box When the ink level is below the lowest line on the ink tank, you need to refill it. Periodically check the ink tank to see if it needs to be refilled. Before checking the ink level or refilling an ink tank as described here, be sure to read the ink safety precautions. Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
• If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist. Ink Refilling Precautions • Use ink bottles with the correct part number for this product. • Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. • This product requires careful handling of ink.
Checking the Ink and Maintenance Box Levels Your product and software will let you know when to refill the ink or replace the maintenance box.
Related tasks Refilling the Ink Tank Checking Maintenance Box Status on the LCD Screen You can check the status of your maintenance box using your product's LCD screen. 1. Press the home button, if necessary. 2. Select Maintenance > Maintenance Box Service Life and press the OK button. You see the remaining ink capacity of the maintenance box. 3. Press the OK button again to exit the screen.
You see a window like this: 2. Refill the ink tank or replace the maintenance box as needed. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tank correctly. The product cannot directly measure the ink level in the tank; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tank to ensure the ink level does not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product. Parent topic: Checking the Ink and Maintenance Box Levels Related tasks Refilling the Ink Tank Checking Ink and Maintenance Box Levels - Mac You can check your ink level using a utility on your Mac. 1. In the Apple menu or the Dock, select System Preferences.
You see a window like this: 3. Refill the ink tank or replace the maintenance box as needed. Note: To update or refresh the displayed ink level, click Update. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tank correctly.
estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tank to ensure the ink level does not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
You see this window: 2. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Checking the Ink and Maintenance Box Levels Purchase Epson Ink and Maintenance Box You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S.
The included ink bottle must be used for printer setup and is not for resale. The printer ships with a full ink bottle and part of the ink from the bottle is used to charge the print head. Yields vary considerably based on images printed, print settings, paper type, frequency of use and temperature. Check the ink level in your product frequently, and refill the ink tank if necessary.
2. Press the home button, if necessary. 3. Select Maintenance and press the OK button. You see this screen: 4. Select Reset Ink Level and press the OK button. 5. Open the ink tank cover, then open the ink tank cap.
6. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink.
7. Insert the ink bottle into the filling port, as shown below. 8. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line.
Note: If ink does not flow from the bottle, lift and reinsert the bottle. 9. When the ink tank is full, remove the ink bottle and securely close the ink tank cap. Note: If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use. 10. Close the ink tank cover. 11. Press the start button and read the on-screen information. Press the OK button when necessary. 12. Press the start button again to reset the ink level.
Parent topic: Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box Related tasks Checking the Ink Level on Your Product Maintenance Box Replacement The maintenance box stores surplus ink that gets collected during printing or print head cleaning. When you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box. Note: When the maintenance box is full, you cannot print or clean the print head until it is replaced.
Parent topic: Refilling Ink and Replacing the Maintenance Box 147
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.
Parent topic: Print Head Maintenance Related tasks Refilling the Ink Tank Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the paper cassette. 3. Press the home button, if necessary. 4. Select Maintenance and press the OK button. You see this screen: 5. Press the OK button to select Nozzle Check.
You see this screen: 6. Press the start button to print. The nozzle check pattern is printed.
7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 8. Do one of the following: • If there are no gaps, the print head is clean. Select No and press the OK button.
• If there are gaps or the pattern is faint, select Yes and press the OK button. Follow the instructions on the screen to clean the print head. • If almost the entire pattern is missing, select No and press the OK button. See the link below for instructions on performing a Power Cleaning.
You see a window like this: 5. Click Print.
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. If there are no gaps, click Finish.
If there are gaps or the pattern is faint, clean the print head. If almost the entire pattern is missing, see the link below for instructions on performing a Power Cleaning. Parent topic: Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Power Cleaning Using a Computer Utility Refilling the Ink Tank Related topics Loading Paper Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head.
4. Select Maintenance and press the OK button. 5. Select Head Cleaning and press the OK button. 6. Press the start button to clean the print head. You see a message on the LCD screen during the cleaning cycle. Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print. When the cleaning cycle is finished, you see a message on the LCD screen.
7. Select Nozzle Check, press the OK button, and press the confirm that the print head is clean. start button to run a nozzle check and If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support.
You see a window like this: 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print. 6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again.
• If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least six hours. Run a nozzle check again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support.
Checking the Ink Level on Your Product Checking Maintenance Box Status on the LCD Screen Power Cleaning Using the Product Control Panel You can run a Power Cleaning using the control panel on your product. Note: After a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning. 1. Make sure there are no errors on the LCD screen. 2. Turn off the product. 3. Visually check the ink level and make sure the ink tank is at least one-third full.
3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab. • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Power Cleaning.
If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support. Parent topic: Power Cleaning Related tasks Refilling the Ink Tank Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning.
4. Select Maintenance and press the OK button. 5. Select Print Head Alignment and press the OK button. 6. Do one of the following: • Select Vertical Alignment and press the OK button. • Select Horizontal Alignment and press the OK button. 7. Press the OK button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 8. Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen.
9. Press the OK button when you are finished. Parent topic: Print Head Alignment Related topics Loading Paper Cleaning the Paper Guide If you see ink on the back of a printout or if printouts are smeared or scuffed, you can clean the paper guide roller to remove any excess ink. 1. Make sure there are no errors on the LCD screen. 2. Load plain paper in the cassette in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 3. Press the home button, if necessary. 4.
5. Select Paper Guide Cleaning and press the OK button. 6. Follow the instructions on the LCD screen to clean the paper guide. 7. Repeat these steps as necessary until the paper comes out clean.
4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears.
A Translucent film B Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print. Do not touch the white flat cable or ink tubes. 6. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product. 7. Use a new, dry cotton swab to dry the translucent film.
Checking the Sheet Counter - Windows Checking the Sheet Counter - Mac Parent topic: Adjusting Print Quality Checking the Sheet Counter - Windows You can check the number of sheets of paper that have fed through the product by checking the sheet counter. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. 4. Select Printer and Option Information.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select Printer and Option Information. You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window.
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Paper Rollers Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the front cover and paper cassette cover when you are not using the product to protect it from dust. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Slide out the paper cassette and remove the paper. 5. Make sure the ink tank cap is securely closed.
6. Place the product on its side with the ink tank on the bottom. Warning: Be careful not to trap your fingers under the product. 7. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly. 8. Return the product to its normal position. Caution: Do not leave the product on its side for an extended period of time. 9. Replace the paper, slide in the paper cassette, and connect the power cord and any interface cables.
Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it some distance, prepare it for transportation as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • Do not lift the product by gripping the scanner unit. Make sure you lift using the handholds on the bottom of the product.
• When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when transporting the ink bottles. • Do not put opened ink bottles in the box with the product.
6. Disconnect any connected cables. 7. Open the ink tank cover and make sure that the ink tank cap is installed securely. 8. Close the ink tank cover.
9. Insert the accessory box that came with the printer with the flap facing the front as shown below. 10. Place the product in a plastic bag. 11. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head.
Solving Problems Check these sections for solutions to problems you may have using your product.
• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x or later: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen.
Related references Where to Get Help Related tasks Checking for Software Updates Related topics Solving Paper Problems Loading Paper Wi-Fi or Wired Networking Message Appears Prompting You to Reset the Ink Level If you see a message on the LCD screen prompting you to reset the ink level, do the following: 1. Refill the ink tank all the way to the upper line. Note: Depending on the operating conditions, you may see the ink reset message even when there is still ink in the tank. 2.
4. Select Maintenance and press the OK button. 5. Select Nozzle Check and press the OK button. 6. Press the start button. The nozzle check pattern is printed. 7. Do one of the following, depending on the results of the product check: • If the page prints and the nozzle check pattern is complete, the product is operating properly.
settings. Check the other solutions in this book or try uninstalling and reinstalling your printer software. • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson.
4. Select one of these options: • Copy Settings: Resets all copy settings. • Scan Settings: Resets all scan settings. • Network Settings: Resets all network settings. • Clear All Data and Settings: Resets all settings. You see a confirmation screen. 5. Press the OK button to reset the selected settings. (Press the operation.) stop button if you want to cancel the Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product.
• If the product's print head stops moving or making noise, and the charging process has not finished, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic: Solving Setup Problems Software Installation Problems If you have problems while installing your product software, try these solutions: • Make sure your product is turned on and any necessary cables are securely connected at both ends.
Wireless Network Connection is Unstable on a Mac Wired Network Connection Becomes Unstable Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you sele
• If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. • Check if your computer is restricting the available wireless channels.
• Make sure your product is not connected to a guest network. • If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: Uninstall your product software. 3. Restart your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it.
• If you are connecting the product wirelessly via EpsonNet Setup and you do not see the Wi-Fi antenna icon with connection bars on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.
8. Click OK and remove the Ethernet cable connecting the computer and your product. 9. If you disabled IEEE 802.3az for your computer's network adapter, enable it. 10. Reconnect the Ethernet cables from the router or access point to your computer and product. If problems still occur, other devices on the network may be causing them.
• Check if the selected printer port is correct. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at a high resolution, a network communication error may occur.
Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted).
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it. • Do not load more than the recommended number of sheets. • Make sure your paper meets the specifications for your product. • If paper jams when you print on both sides of the paper, try loading fewer sheets. • Run the paper guide cleaning utility to clean the paper roller. • Clean the roller inside the printer to remove any dust on the paper path.
2. Open the front cover. 3. Lower the output selector.
4. Remove any jammed paper from the front of the printer. 5. Raise the output selector. 6. Close the front cover. 7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Paper Jam Problems Inside the Product If you see a message that paper has jammed inside the product, follow the steps here.
2. Lift the printer cover until it clicks into place and remove any jammed paper inside.
Caution: Do not touch the flat white cable or translucent film inside the printer. 3. Close the printer cover. 4. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover, follow the steps here. 1. Cancel the print job, if necessary.
2. Press the buttons to release the rear cover and remove the cover from your product. Carefully remove any jammed paper from inside the product. 3. Remove any jammed paper from the rear cover. 4. Press the buttons and reattach the rear cover. 5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Parent topic: Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint. • If paper falls from the output tray, extend the paper stopper. • If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • If the printer cannot print using a USB connection, disconnect the USB cable from the computer, rightclick on the printer icon displayed on the computer, and select Remove Device. Then connect the USB cable to the computer and try a test print. • Make sure the printer status is not offline or pending.
• Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound. Right-click your product name, select Printing Preferences, and select your product name again if necessary. 2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows.
• Make sure the ink drying time has not been increased for double-sided printing. • Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress, and select the following settings: • Always Spool RAW Datatype • Page Rendering Mode • Print as Bitmap • Windows: Select Printer Properties, click the More Options tab, and make sure the High Speed setting is enabled. • Mac: Select System Preferences, select Printers & Scanners, and select your product.
Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software, if available. • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary. • Make sure your product is selected as the printer in your printing program. • You may need to refill the ink. Visually check the ink level.
Selecting Page Setup Settings - Mac Placing Originals on the Scanner Glass Related topics Loading Paper Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
• If the edges of a copy are cropped, slightly move the original away from the edges of the scanner glass. • Make sure you selected the correct margins for your paper size in your printing program. • Be sure to select the correct Original Size setting for your original in the Copy settings. You can use the preview option in your printer software to check your margins before you print.
Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.
• If you are printing on thick paper or envelopes, make sure you select the appropriate settings. • When manually printing 2-sided, make sure the ink is completely dry before loading the paper. • Do not stack printouts immediately after printing. • Turn off any high speed settings in your product software. • If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images.
Related tasks Aligning the Print Head Using the Product Control Panel Selecting Printing Preferences - Mac Selecting Additional Layout and Print Options - Windows Selecting Extended Settings - Windows Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Cleaning the Paper Guide Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged.
Related topics Loading Paper Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your product software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • Align the print head. • Adjust the print quality in the product software.
Selecting Basic Print Settings - Windows Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system.
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected.
Back of Original Image Appears in Scanned Image Ripple Patterns Appear in an Image Scanned Image Colors Do Not Match Original Colors Scanned Image Edges are Cropped Characters are Not Recognized During Conversion to Editable Text (OCR) Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way.
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the Resolution setting. • If the Image Type setting is Black & White, adjust the Threshold setting. • If the Image Type setting is Color or Grayscale, select the Unsharp Mask setting. • If the Image Type setting is Black & White, select Text Enhancement.
• Adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Advanced Settings tab and adjust the Brightness setting. • Select Text Enhancement. Parent topic: Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen.
Related tasks Placing Originals on the Scanner Glass Characters are Not Recognized During Conversion to Editable Text (OCR) If characters in your scanned images are not recognized during OCR conversion, try these solutions: • Make sure your original is loaded straight on your product. • Use an original with clear text. • On the Image Format Options window in Epson Scan 2, check that Text Language is set correctly on the Text tab.
2. Disconnect any interface cables. 3. Do one of the following: • Windows 10: Click and select (Settings) > Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here. Note: If you find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.
Speak to a Support Representative Before you call Epson for support, please have the following information ready: • Product name • Product serial number (located on a label on the product) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration • Description of the problem Then call: • U.S.
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
• Windows Server 2003 R2 • Windows Server 2003 SP2 or later Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these operating systems: • macOS 10.14.x • macOS 10.13.x • macOS 10.12.x • OS X 10.
Single-sheets Size A4 (8.3 × 11.7 inches [210 × 297 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 8 × 10 inches (203 × 254 mm) 8.5 × 13 inches (216 × 330 mm) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Executive (7.25 × 10.5 inches [184 × 267 mm]) Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]) Oficio 9 (8.46 × 12.
Printable Area Specifications Single sheets - borders 1 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.81 inches (46 mm) minimum 3 Reduced print quality area/bottom: 1.
1 Right/left margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.20 inch (5 mm) minimum 3 Reduced print quality area/right: 0.95 inch (24 mm) minimum 4 Reduced print quality area/left: 1.81 inches (46 mm) minimum Parent topic: Technical Specifications Scanning Specifications Scanner type Flatbed, color Photoelectric device CIS Effective pixels 10200 × 14040 pixels at 1200 dpi Document size Maximum: 8.5 × 11.
Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included ink bottle must be used for printer setup and is not for resale. The printer ships with a full ink bottle and part of the ink from the bottle is used to charge the print head. Yields vary considerably based on images printed, print settings, paper type, frequency of use and temperature.
Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50/60 Hz Rated current 0.5 to 0.2 A Power consumption Standalone copying: Approximately 12.0 W (ISO/IEC24712) (with USB connection) Ready mode: Approximately 4.9 W Sleep mode: Approximately 0.7 W Power off mode: Approximately 0.
Network Interface Specifications Wi-Fi Standard IEEE 802.11 b/g/n; IEEE 802.11n is available only for the HT20 Frequency range 2.4 GHz Maximum radio-frequency power transmitted 20 dBm (EIRP) Coordination modes Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE 802.11b Note: Wi-Fi Direct Simple AP mode available even if you connect the product to an Ethernet network.
Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B This equipment contains the following wireless module: • Manufacturer: Seiko Epson Corporation. • Type: J26H006 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules.
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions.
• If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. • Always turn off the product using the power button, and wait until the power light stops flashing before unplugging the product or cutting off power to the electrical outlet.
• Do not open the scanner section while the product is copying, printing, scanning, or performing any other functions. • Be careful not to trap your fingers when closing the document cover or printer cover. • Except as specifically explained in your documentation, do not attempt to service or disassemble the product yourself.
FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception.
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement, (c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson also agree, notwithstanding Section 1.
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling 1-800-352-5267, and under the rules set forth in this Agreement.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement. d) Award in Your Favor.
Trademarks EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM is a trademark of Seiko Epson Corporation. Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Apple, App Store, AirPrint, AirPrint logo, iPad, iPhone, iPod touch, Mac, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation.
certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.
