User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6355-01 EN
Contents List of Paper Type. . . . . . . . . . . . . . . . . . . . . . . 31 Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Loading Pre-punched Paper. . . . . . . . . . . . . . . . 32 Loading Long Papers. . . . . . . . . . . . . . . . . . . . . 33 Guide to This Manual Introduction to the Manuals. . . . . . . . . . . . . . . . . . . 7 Searching for Information. . . . . . . . . . . . . . . . . . . . 7 Printing Only the Pages You Need. . . . . . . . . . . . . . 8 About This Manual. . .
Copying Originals Using Good Quality. . . . . . . . 85 Copying ID card. . . . . . . . . . . . . . . . . . . . . . . . 86 Basic Menu Options for Copying. . . . . . . . . . . . . . 86 Color Mode:. . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Density:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Paper Setting:. . . . . . . . . . . . . . . . . . . . . . . . . . 87 Reduce/Enlarge:. . . . . . . . . . . . . . . . . . . . . . . . .87 Original Type:. . . . . . . . . . . . . . . . . . . .
Adjusting the Print Quality. . . . . . . . . . . . . . . . 146 Checking and Cleaning the Print Head. . . . . . . 147 Running Power Cleaning. . . . . . . . . . . . . . . . . 148 Preventing nozzle clogging. . . . . . . . . . . . . . . . 150 Aligning the Print Head (Control Panel). . . . . . 150 Cleaning the Paper Path for Ink Smears. . . . . . .151 Cleaning the Scanner Glass. . . . . . . . . . . . . . . .151 Cleaning the ADF. . . . . . . . . . . . . . . . . . . . . . 152 Cleaning the Printer. . . . . . . . .
Software for Faxing. . . . . . . . . . . . . . . . . . . . . 299 Software for Package Creation. . . . . . . . . . . . . .300 Software for Making Settings or Managing Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 Software for Updating. . . . . . . . . . . . . . . . . . . 303 Settings Menu List. . . . . . . . . . . . . . . . . . . . . . . . 304 General Settings. . . . . . . . . . . . . . . . . . . . . . . . 304 Print Counter. . . . . . . . . . . . . . . . . . . . . . . . . .
Guide to This Manual Introduction to the Manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Searching for Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Printing Only the Pages You Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Trademarks. . . . . . . . .
Guide to This Manual > Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer. ❏ Start Here (paper manual) Provides you with information on setting up the printer and installing the software.
Guide to This Manual > About This Manual > Marks and Symbols Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard. ❏ Windows: Hold down Alt. and then press ←. ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need.
Guide to This Manual > About This Manual > Operating System References c Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.
Guide to This Manual > Copyright Mac OS In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8. Trademarks ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ® ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group.
Guide to This Manual > Copyright Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Important Instructions Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printer Advisories and Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Protecting Your Personal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important Instructions > Safety Instructions Safety Instructions Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer. ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink bottle caps. ❏ If ink gets on your skin, wash the area thoroughly with soap and water. ❏ If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Using the Printer with… ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Advisories and Warnings for Using the Printer ❏ Do not insert objects through the slots in the printer. ❏ Do not put your hand inside the printer during printing. ❏ Do not touch the white flat cable and ink tubes inside the printer.
Important Instructions > Protecting Your Personal Information Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Before transporting the printer, make sure that the transportation lock is set to the locked (Transport) position and that the print head is in the home (far right) position.
Part Names and Functions Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Part Names and Functions > Front Front A ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. B ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. C ADF input tray Feeds originals automatically. D ADF document support Suppots originals larger than legal size paper. E ADF output tray Holds originals ejected from the ADF. F Paper cassette1 Loads paper. G Paper cassette2 A Paper support Supports loaded paper.
Part Names and Functions > Front B Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. C Paper tray Loads all paper types supported by the printer. D Output tray Holds the ejected paper. When you start printing, this tray is ejected to fit the paper size automatically. To store the tray, push it manually or select on the control panel. E Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. F Paper cassette Loads paper.
Part Names and Functions > Inside Inside A Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. B Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed. C Print head Ink is ejected from the print head nozzles underneath. D Transportation lock Stops ink supply.
Part Names and Functions > Rear Rear A Rear cover Remove when removing jammed paper. B AC inlet Connects the power cord. C LINE port Connects a phone line. D USB port Connects a USB cable to connect with a computer. E LAN port Connects a LAN cable. F EXT. port Connects external phone devices.
Guide to the Control Panel Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Home Screen Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Menu Screen Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Job/Status Screen Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Entering Characters. . . .
Guide to the Control Panel > Home Screen Configuration Control Panel A Turns the printer on or off. Unplug the power cord when the power light is off. B Displays the home screen. C Displays menus and messages. You can change the angle of the control panel. When no operations are performed for a specific length of time, the printer enters sleep mode and the display turns off. Tap anywhere on the touch screen to turn on the display.
Guide to the Control Panel > A Home Screen Configuration Displays the Printer Status screen. You can check the approximate service life of the maintenance box. B Displays the network connection status. See the following for more details. “Guide to the Network Icon” on page 25 C Displays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also access the Sounds menu from this screen. You can also make this setting from the Settings menu.
Guide to the Control Panel > Menu Screen Configuration I Stops the current operation. The shape of this icon differs slightly except when displayed on the home screen. The icon is displayed depending on the situation. J Scrolls the screen to the right. Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or unset it. The printer is connected to a wired (Ethernet) network. The printer is not connected to a wireless (Wi-Fi) network.
Guide to the Control Panel > Job/Status Screen Configuration C Displays the list of setting items. When is displayed, you can view additional information by selecting the icon. Make settings by selecting the item or adding a check mark. When you have changed an item from the user default or the factory default, is displayed on the item. Grayed out items are not available. Select the item to check why it is unavailable. If any problems occur, D is displayed on the item.
Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. A Indicates the character count. B Moves the cursor to the input position. C Switches between upper case and lower case or numbers and symbols. D Switches the character type. : You can enter numbers and symbols. : You can enter letters. E Enters frequently used email domain addresses or URLs by simply selecting the item.
Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the animation depends on the printer model.
Loading Paper Paper Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Paper Size and Type Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Paper > Paper Size and Type Settings Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side. ❏ If the paper is curled, flatten it or curl it slightly in the opposite direction before loading.
Loading Paper > Loading Paper ink by making sure you are not printing on the wrong paper size or printing in the wrong color due to using settings that do not match the paper type. If displayed paper size and type differ from the loaded paper, select the item to change. If the settings match the loaded paper, close the screen. Note: You can also display the paper size and paper type settings screen by selecting Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting.
Loading Paper > Loading Paper > Loading Pre-punched Paper Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. Select Finish to close the animation screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray. Paper size: A4, B5, A5, Letter, Legal ❏ Adjust the print position of your file to avoid printing over the holes. ❏ Automatic 2-sided printing is not available for pre-punched paper.
Loading Paper > Loading Paper > Loading Long Papers Loading Long Papers ❏ Paper tray Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Select User-Defined as the paper size setting. ❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems. ❏ Long paper cannot be held in the output tray. Prepare a box and so on to make sure that paper does not fall on the floor. ❏ Do not touch paper that is being fed or ejected.
Placing Originals Placing Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Originals that are not Supported by the ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing Originals > Placing Originals Placing Originals You can place the originals by referring to the animations displayed on the printer's LCD screen. Select , and then select How To > Place Originals. Select the method of placing originals that you want to view. Select Finish to close the animation screen. If you want to copy multiple originals, place all of the originals on the ADF. When using the scanner glass ! Caution: Be careful not to trap your fingers when closing the document cover.
Placing Originals > Originals that are not Supported by the ADF When using the ADF c Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning.
Inserting and Removing a Memory Device Inserting an External USB Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Removing an External USB Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Sharing Data on a Memory Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inserting and Removing a Memory Device > Removing an External USB Device Inserting an External USB Device Insert an external USB device into the external interface USB port. Related Information & “Memory Device Specifications” on page 335 Removing an External USB Device Remove the external USB device. c Important: If you remove the external USB device while operating the printer, the data on the external USB device may be lost.
Inserting and Removing a Memory Device > Sharing Data on a Memory Device Sharing Data on a Memory Device From a computer, you can write or read data on a memory device such as a USB flash drive that has been connected to the printer. c Important: When sharing a memory device inserted in the printer between computers connected by USB or over a network, write access is only allowed to the computers that are connected by the method you selected on the printer.
Printing Printing Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Printing on Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Printing Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Printing Web Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing > Printing Documents > Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper” on page 31 2. Open the file you want to print.
Printing > 6. Printing Documents > Printing from a Computer - Windows Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏ When you select Print Preview, you can see a preview of your document before printing. 7. Click OK to close the printer driver window. 8. Click Print. Note: ❏ When you select Print Preview, a preview window is displayed.
Printing > Printing Documents > Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. Paper Type: Select the type of paper on which you print. Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select. Selecting High provides higher quality printing, but the printing speed may be slower. Color: Select whether to print in color or in monochrome.
Printing > Printing Documents > Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values. The settings on the More Options tab are also reset to their defaults. Ink Levels: Displays the approximate ink level.
Printing > Printing Documents > Printing from a Computer - Windows Watermark Features: Allows you to make settings for anti-copy patterns, watermarks, or headers and footers. Add/Delete: Allows you to add or remove any anti-copy patterns or watermarks that you want to use. Settings: Allows you to set the printing method for anti-copy patterns or watermarks. Header/Footer: You can print information such as a user name and printing date in headers or footers. You can then set color, font, size, or style.
Printing > Printing Documents > Printing from a Computer - Windows Print Head Cleaning: Cleans the clogged nozzles in the print head. Because this feature uses some ink, clean the print head only if some nozzles are clogged as shown in the illustration of the nozzle check pattern. Power Cleaning: Runs power cleaning to clean the clogged nozzles in the print head.
Printing > Printing Documents > Printing from a Computer - Windows Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.
Printing > Printing Documents > Printing from a Computer - Windows ❏ Manual 2-sided printing When the printer has finished printing the first side, flip the paper over to print on the other side. Note: ❏ This feature is not available for borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
Printing > Printing Documents > Printing from a Computer - Windows & “Printing Using Easy Settings” on page 64 Printing a Booklet You can also print a booklet that can be created by re-ordering the pages and folding the printout. Note: ❏ This feature is not available with borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
Printing > Printing Documents > Printing from a Computer - Windows “More Options Tab” on page 44 6. Click Print. Related Information & “Available Paper and Capacities” on page 289 & “Loading Paper” on page 31 & “Printing Using Easy Settings” on page 64 Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. 1.
Printing > Printing Documents > Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1. On the printer driver's More Options tab, make the following settings. ❏ Document Size: Select the size of the paper you set in the application setting. ❏ Output Paper: Select the paper size you loaded in the printer. Fit to Page is automatically selected.
Printing > Printing Documents > Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2. Select the paper size you want to print on from the Output Paper setting. 3. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage. 4.
Printing > Printing Documents > Printing from a Computer - Windows Note: This feature is not available with borderless printing. 1. Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster from Multi-Page on the Main tab. 2. Click Settings, make the appropriate settings, and then click OK. Note: Print Cutting Guides allows you to print a cutting guide. 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 4.
Printing > Printing Documents > Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
Printing > Printing Documents > Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
Printing > Printing Documents > Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Printing > Printing Documents > Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Printing > Printing Documents > Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1. On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer. 2. Settings, and then select the items you want to print.
Printing > 3. Printing Documents > Printing from a Computer - Windows Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 4. Click Print. Related Information & “Loading Paper” on page 31 & “Printing Using Easy Settings” on page 64 Printing a Watermark You can print a watermark such as "Confidential" or an anti-copy pattern on your printouts.
Printing > Printing Documents > Printing from a Computer - Windows Printing Password-Protected Files Yon can set a password for a print job so that it starts printing only after entering the password on the printer's control panel. 1. On the printer driver's More Options tab, select Confidential Job, and then enter a password. 2. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 3. Click Print. 4.
Printing > 1. Printing Documents > Printing from a Computer - Windows On the printer driver's Main tab, select Job Arranger Lite. “Main Tab” on page 42 2. Click Print. When you start printing, the Job Arranger Lite window is displayed. 3. With the Job Arranger Lite window opened, open the file that you want to combine with the current file, and then repeat the above steps. 4. When you select a print job added to Print Project Lite in the Job Arranger Lite window, you can edit the page layout. 5.
Printing > 4. Printing Documents > Printing from a Computer - Windows Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 5. Click Print. Note: ❏ Certain characters may be altered by patterns, such as "+" appearing as "±". ❏ Application-specific patterns and underlines may alter content printed using these settings. ❏ Print quality may decrease in photos and other images when using Color Universal Print settings.
Printing > Printing Documents > Printing from a Computer - Windows Related Information & “Loading Paper” on page 31 & “Printing Using Easy Settings” on page 64 Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print. 1. On the printer driver's More Options tab, click Image Options in the Color Correction setting. 2. Select Emphasize Thin Lines. 3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
Printing > Printing Documents > Printing from a Computer - Mac OS 1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode. 2. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 3. Click Print. Note: Deblurring may not always be possible depending on the circumstances.
Printing > 5. Printing Documents > Printing from a Computer - Mac OS Select Print Settings from the pop-up menu. Note: If the Print Settings menu is not displayed on macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed correctly. Enable it from the following menu. macOS Catalina and macOS Mojave cannot access Print Settings in applications made by Apple such as TextEdit.
Printing > Printing Documents > Printing from a Computer - Mac OS Related Information & “Available Paper and Capacities” on page 289 & “List of Paper Type” on page 31 & “Menu Options for Print Settings” on page 67 Menu Options for the Printer Driver Open the print window in an application, select the printer, and then access the printer driver window. Note: Menus vary depending on the option you selected. Menu Options for Layout Pages per Sheet: Select the number of pages to be printed on one sheet.
Printing > Printing Documents > Printing from a Computer - Mac OS Scale to fit paper size: Prints to fit to the paper size you loaded. ❏ Destination Paper Size: Select the paper size to print on. ❏ Scale down only: Select when reducing the size of the document. Menu Options for Cover Page Print Cover Page: Select whether or not to print a cover page. When you want to add a back cover, select After document. Cover Page Type: Select the contents of the cover page.
Printing > Printing Documents > Printing from a Computer - Mac OS PhotoEnhance: Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Off (No Color Adjustment): Print without enhancing or adjusting the color in any way. Menu Options for Two-sided Printing Settings Two-sided Printing: Prints on both sides of the paper.
Printing > Printing Documents > Printing from a Computer - Mac OS Printing on 2-Sides You can print on both sides of the paper. Note: ❏ This feature is not available with borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing” on page 293 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. 1. Select Two-sided Printing Settings from the pop-up menu.
Printing > Printing Documents > Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout” on page 66 3. Set the other items as necessary. 4. Click Print.
Printing > Printing Documents > Printing from a Computer - Mac OS 1. Select the size of the paper you set in the application as the Paper Size setting. 2. Select Paper Handling from the pop-up menu. 3. Select Scale to fit paper size. 4. Select the paper size you loaded in the printer as the Destination Paper Size setting. 5. Set the other items as necessary. 6. Click Print.
Printing > Printing Documents > Printing Documents from Smart Devices (iOS) & “Printing Using Easy Settings” on page 64 Adjusting the Print Color You can adjust the colors used in the print job. These adjustments are not applied to the original data. PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Note: PhotoEnhance adjusts the color by analyzing the location of the subject.
Printing > Printing Documents > Printing Documents from Smart Devices (iOS) 1. Set up your printer for wireless printing. 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 298 3. Connect your smart device to the wireless router. 4. Start Epson iPrint. 5. Tap Document on the home screen. 6. Tap the location of the document you want to print. 7. Select the document, and then tap Next. 8. Tap Print.
Printing > Printing Documents > Printing Documents from Smart Devices (Android) Printing Documents from Smart Devices (Android) You can print documents from a smart device such as a smartphone or tablet. Printing Documents Using Epson iPrint Note: Operations may differ depending on the device. 1. Set up your printer for wireless printing. 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 298 3. Connect your smart device to the wireless router. 4.
Printing > 5. Printing on Envelopes > Printing on Envelopes from a Computer (Mac OS) From an Android application such as Chrome, tap the menu icon and print whatever is on the screen. Note: If you do not see your printer, tap All Printers and select your printer. Printing on Envelopes Printing on Envelopes from a Computer (Windows) 1. Load envelopes in the printer. “Loading Paper” on page 31 2. Open the file you want to print. 3. Access the printer driver window. 4.
Printing > Printing Photos > Printing JPEG Files from a Memory Device Printing Photos Printing JPEG Files from a Memory Device You can print JPEG files from a memory device connected to the printer. 1. Connect the memory device to the printer's external interface USB port. “Inserting an External USB Device” on page 38 2. Select Memory Device on the home screen. 3. Select JPEG. 4. Select the file, and then proceed to the next screen. 5. Tap x.
Printing > Printing Photos > Printing TIFF Files from a Memory Device ❏ Fix Photo Select this mode to improve the brightness, contrast, and saturation of the photo automatically. To turn off automatic improvement, select Enhance Off. ❏ Fix Red-Eye Select On to automatically fix the red-eye effect in photos. Corrections are not applied to the original file, only to the printouts. Depending on the type of photo, parts of the image other than the eyes may be corrected.
Printing > Printing Web Pages > Printing Web Pages from Smart Devices ❏ Fit Frame Select On to crop the photo to fit into the selected photo layout automatically. If the aspect ratio of the image data and the paper size is different, the image is automatically enlarged or reduced so that the short sides match the short sides of the paper. The long side of the image is cropped if it extends beyond the long side of the paper. This feature may not work for panorama photos.
Printing > Printing Using a Cloud Service > Registering to Epson Connect Service from the Control Panel Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smart phone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect. The features available on the Internet are as follows.
Printing > Printing Using a Cloud Service > Registering to Epson Connect Service from the Control Panel 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
Copying Available Copying Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Basic Menu Options for Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Advanced Menu Options for Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copying > Available Copying Methods > Copying on 2-Sides Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1. Place the originals. “Placing Originals” on page 35 2. Select Copy on the home screen. 3. Select the Basic Settings tab, and then select B&W or Color. 4. Tap x.
Copying > 1. Available Copying Methods > Copying by Enlarging or Reducing Place all originals face up in the ADF. c Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 36 Note: You can also place the originals on the scanner glass. “Placing Originals” on page 35 2. Select Copy on the home screen. 3. Select the Basic Settings tab, select 2-Sided, and then select 2→2-Sided or 1→2-Sided 4.
Copying > Available Copying Methods > Copying Multiple Originals onto One Sheet Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet. 1. Place all originals face up in the ADF. Place them in the direction shown in the illustration. ❏ Readable Direction ❏ Left Direction c Important: If you want to copy originals that are not supported by the ADF, use the scanner glass.
Copying > Available Copying Methods > Copying Originals Using Good Quality Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1. Place the originals. “Placing Originals” on page 35 2. Select Copy on the home screen. 3. Select the Advanced tab, and then select Finishing > Collate (Page Order). 4. Tap x. Copying Originals Using Good Quality You can copy originals without shadows and punched holes. 1. Place the originals.
Copying > Basic Menu Options for Copying Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the originals. “Placing Originals” on page 35 2. Select Copy on the home screen. 3. Select the Advanced tab, select ID Card Copy, and then enable the setting. 4. Specify the Orientation (Original). 5. Tap x. Basic Menu Options for Copying Note: The items may not be available depending on other settings you made.
Copying > Basic Menu Options for Copying Paper Setting: Select the paper source that you want to use. When Auto is selected, a suitable size is fed automatically depending on the auto detected original size and the specified magnification ratio. Reduce/Enlarge: Configures the magnification ratio of the enlargement or reduction. Tap the value and specify the magnification used to enlarge or reduce the original within a range of 25 to 400%.
Copying > Advanced Menu Options for Copying ❏ 2→1-Sided Copies both sides of a double-sided original onto one side of two sheets of paper. Select the orientation of your original and the binding position of the original. Advanced Menu Options for Copying Note: The items may not be available depending on other settings you made. Multi-Page: Select the copy layout. ❏ Single Page Copies a single-sided original onto a single sheet. ❏ 2-up Copies two single-sided originals onto a single sheet in 2-up layout.
Copying > Advanced Menu Options for Copying Image Quality: Adjust image settings. ❏ Contrast Adjust the difference between the bright and dark parts. ❏ Saturation Adjust the vividness of the colors. ❏ Red Balance, Green Balance, Blue Balance Adjust the density for each color. ❏ Sharpness Adjust the outline of the image. ❏ Hue Regulation Adjust the color tone of the skin. Tap + to make it cold (increase green) and tap - to make it warm (increase red).
Scanning Available Scanning Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Scanning Originals to a Network Folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Scanning Originals to an Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Scanning Originals to a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Scanning Originals to a Memory Device. . . . . . . . . .
Scanning > Scanning Originals to a Network Folder Available Scanning Methods You can use any of the following methods to scan using this printer. Scanning to a Network Folder You can save the scanned image to a pre-configured folder on a network. “Scanning Originals to a Network Folder” on page 91 Scanning to an Email You can send scanned image files by email directly from the printer through a pre-configured email server.
Scanning > Scanning Originals to a Network Folder > Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1. Place the originals. “Placing Originals” on page 35 2. Select Scan > Network Folder/FTP on the control panel. 3. Specify the destination.
Scanning > Scanning Originals to a Network Folder > Scan Menu Options for Scanning to a Folder You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen. Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made. Color Mode: Select whether to scan in color or in monochrome. File Format: Select the format in which to save the scanned image.
Scanning > Scanning Originals to an Email Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original. ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image. You can specify the area to erase the punch holes by entering a value in the box on the right. ❏ Erasing Position: Select the position to remove the punch holes.
Scanning > Scanning Originals to an Email > Scan Menu Options for Scanning to an Email Note: ❏ The number of recipients you selected is displayed on the right of the screen. You can send emails to up to 10 addresses and groups. If groups is included in recipients, you can select up to 200 individual addresses in total, taking addresses in the groups into account. ❏ Select the address box at the top of the screen to display the list of selected addresses. ❏ Select 4.
Scanning > Scanning Originals to an Email > Scan Menu Options for Scanning to an Email Resolution: Select the scanning resolution. 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping. To scan at the maximum area of the scanner glass, select Max Area.
Scanning > Scanning Originals to a Computer File Name: ❏ Filename Prefix: Enter a prefix for the name of the images in alphanumeric characters and symbols. ❏ Add Date: Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to a Computer Note: To use this feature, make sure the following applications are installed on your computer.
Scanning > Scanning Originals to a Memory Device > Basic Menu Options for Scanning to a Memory Device Note: ❏ See the Epson ScanSmart help for detailed operation information for the software. Click Help on the Epson ScanSmart screen to open the help. ❏ You can not only start scanning from the printer but also from your computer by using Epson ScanSmart. Scanning Originals to a Memory Device 1. Place the originals. “Placing Originals” on page 35 2. Insert a memory device into the printer.
Scanning > Scanning Originals to a Memory Device > Advanced Menu Options for Scanning to a Memory Device 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping. To scan at the maximum area of the scanner glass, select Max Area.
Scanning > Scanning Originals to the Cloud > Basic Menu Options for Scanning to the Cloud File Name: ❏ Filename Prefix: Enter a prefix for the name of the images in alphanumeric characters and symbols. ❏ Add Date: Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.
Scanning > Scanning Originals to the Cloud > Advanced Menu Options for Scanning to the Cloud ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping. To scan at the maximum area of the scanner glass, select Max Area. ❏ Orientation (Original): Select the orientation of the original.
Scanning > Scanning Using WSD > Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port” on page 102 1. Place the originals. “Placing Originals” on page 35 2. Select Scan > WSD on the control panel. 3. Select a computer. 4. Tap x.
Scanning > Scanning Using WSD > Setting Up a WSD Port Click Uninstall and start again if the Uninstall screen is displayed. Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet. 4. Click Your device is ready to use. 5. Check the message, and then click Close. 6. Open the Devices and Printers screen.
Scanning > Scanning Originals to a Smart Device ❏ Windows Vista Click start > Control Panel > Hardware and Sound > Printers. 7. Check that an icon with the printer's name on the network is displayed. Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson iPrint on your smart device. ❏ Epson iPrint screens are subject to change without notice. ❏ Epson iPrint contents may vary depending on the product. 1. Place the originals.
Faxing Before Using Fax Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Overview of this Printer's Fax Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Sending Faxes Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Receiving Faxes on the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Menu Options for Faxing. . . . . . . . . . . . . . .
Faxing > Overview of this Printer's Fax Features > Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if necessary) the phone machine are connected correctly ❏ Fax basic settings (Fax Setting Wizard) is complete ❏ Other necessary Fax Settings are complete See "Related Information" below to make settings.
Faxing > Overview of this Printer's Fax Features > Feature: Receiving Faxes Scan Settings when Sending a Fax You can select items such as Resolution or Original Size (Glass) when sending faxes. “Scan Settings:” on page 125 Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Backup when normal sending fails.
Faxing > Overview of this Printer's Fax Features > Feature: Receiving Faxes “Basic Settings” on page 311 “Making Settings When You Connect a Phone Device” on page 393 Destinations of Received Faxes ❏ Output without conditions: Received faxes are printed unconditionally by default. You can set up destinations for received faxes to the inbox, a computer, an external memory, emails, folders, or other faxes. If you save in the inbox, you can check the contents on the screen.
Faxing > Overview of this Printer's Fax Features > Feature: Status or Logs for Fax Jobs Feature: PC-FAX Send/Receive (Windows/Mac OS) PC-FAX Send You can send faxes from a computer. “PC to FAX Function:” on page 313 “Software for Faxing” on page 299 “Sending a Fax from a Computer” on page 137 PC-FAX Receive You can receive faxes on a computer.
Faxing > Overview of this Printer's Fax Features > Features: Other Useful Features You can check the fax jobs in progress or check the job history. “Checking the Status or Logs for Fax Jobs” on page 135 Feature: Fax Box Inbox and confidential boxes “Inbox/Confidential” on page 128 Stored Documents Box “Stored Documents:” on page 130 Polling Send/Board Box “Polling Send/Board” on page 131 Security for Fax Box feature You can set a password for each box.
Faxing > Sending Faxes Using the Printer > Selecting Recipients Receiving Faxes After Dialing “Receiving Faxes by Making a Phone Call” on page 120 “Polling Receive:” on page 127 Regarding Sending Faxes “Quick Operation Button 1, Quick Operation Button 2, Quick Operation Button 3:” on page 311 “Quick Operation Button:” on page 125 Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the control panel.
Faxing > Sending Faxes Using the Printer > Various Ways of Sending Faxes Entering Fax Number Manually Select Keypad, enter a fax number on the screen displayed, and then tap OK. - To add a pause (pause for three seconds during dialing), enter a hyphen(-). - If you have set an external access code in Line Type, enter "#" (hash) instead of the actual external access code at the beginning of the fax number.
Faxing > Sending Faxes Using the Printer > Various Ways of Sending Faxes 5. Tap 6. Select Start Sending. Otherwise, select Cancel on the fax top screen to scan, check the scanned document image. : Moves the screen in the direction of the arrows. - : Reduces or enlarges. - : Moves to the previous or the next page. Note: ❏ When Direct Send is enabled, you cannot preview.
Faxing > Sending Faxes Using the Printer > Various Ways of Sending Faxes 2. Select Fax on the home screen. 3. Make necessary settings on theFax Settings. “Fax Settings” on page 125 4. When you hear a fax tone, tap x, and then hang up the handset. Note: When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs scanning and sending simultaneously. While sending the fax, you cannot use the other features.
Faxing > Sending Faxes Using the Printer > Various Ways of Sending Faxes Registering a Bulletin Board Box You must register a bulletin board box for storing a document beforehand. Follow the steps below to register the box. 1. Select Fax Box > Polling Send/Board from the home screen. 2. Select one of the boxes named Unregistered Bulletin Board. Note: If a password entry screen is displayed, enter the password. 3. Make settings for the items on the screen.
Faxing > Sending Faxes Using the Printer > Various Ways of Sending Faxes Sending Many Pages of a Monochrome Document (Direct Send) When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory. Therefore, sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You can avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer performs scanning and sending simultaneously.
Faxing > Sending Faxes Using the Printer > Various Ways of Sending Faxes Sending Different Size Documents Using ADF (Continuous Scan(ADF)) Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes. If you place different sized originals in the ADF, all of the originals are sent at the largest size among them. To send originals at their original sizes, do not place originals with mixed sizes. 1.
Faxing > Sending Faxes Using the Printer > Various Ways of Sending Faxes Sending the Same Documents Multiple Times Related Information & “Storing a Fax Without Specifying a Recipient (Store Fax Data)” on page 118 & “Sending Faxes Using the Stored Document Feature” on page 118 Storing a Fax Without Specifying a Recipient (Store Fax Data) Since you can send faxes using documents stored in the printer, you can save the time spent scanning documents when you need to send the same document frequently.
Faxing > Receiving Faxes on the Printer > Receiving Incoming Faxes Receiving Faxes on the Printer If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard, you can receive faxes. There are two ways of receiving faxes. ❏ Receiving an incoming fax ❏ Receiving a fax by making a call (Polling Receive) Received faxes are printed in the printer's initial settings. You can save received faxes, check them on the printer screen, and forward them.
Faxing > Receiving Faxes on the Printer > Receiving Faxes by Making a Phone Call Receiving Faxes Using only the Connected Telephone When Remote Receive is set, you can receive faxes by simply entering the Start Code. When the telephone rings, pick up the handset. When you hear a fax tone (baud), dial the two digit Start Code, and then hang up the handset. If you do not know the start code, ask the administrator. Usage of Auto Mode This mode allows you to use the line for the following uses.
Faxing > Receiving Faxes on the Printer > Receiving Faxes by Making a Phone Call Receiving Faxes After Confirming the Sender's Status You can receive a fax while listening to sounds or voices through the printer's speaker while dialing, communicating, and transmitting. You can use this feature when you want to receive a fax from a fax information service by following an audio guide. 1. Select Fax on the home screen. 2. Tap , and then specify the sender.
Faxing > Receiving Faxes on the Printer > Saving and Forwarding Received Faxes Receiving Faxes from a Board with a Subaddress (SEP) and Password (PWD) (Polling Receive) By dialing to a sender, you can receive faxes from a board stored on sender's fax machine with a subaddress (SEP) and password (PWD) feature. To use this feature, register the contact with the subaddress (SEP) and password (PWD) in the contacts list in advance. 1. Select Fax on the home screen. 2. Select 3. Select Extended Fax. 4.
Faxing > Receiving Faxes on the Printer > Viewing Received Faxes Saved in the Printer on the LCD Screen ❏ Shared folder on a network ❏ Another fax machine Note: ❏ The fax data is saved as PDF format. ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be forwarded. Sorting Received Faxes by Conditions such as Subaddress and Password You can sort and save received faxes to your Inbox or bulletin board boxes.
Faxing > Menu Options for Faxing > Recipient 3. Select the inbox or the confidential box you want to view. 4. If the inbox, or the confidential box has been password protected, enter the inbox password, the confidential box password, or the administrator password. 5. Select the fax you want to view from the list. The contents of the fax are displayed. ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏ : Reduces or enlarges.
Faxing > Menu Options for Faxing > Fax Settings Fax Settings Select the menus on the control panel as described below. Fax > Fax Settings Quick Operation Button: Assigning up to three frequently used items such as Transmission Log and Original Type in Settings > General Settings > Fax Settings > Quick Operation Button, displays the items at the top of the Fax Settings tab. Scan Settings: Resolution: Select the resolution of the outgoing fax.
Faxing > Menu Options for Faxing > Fax Settings printer errors due to a lack of memory. Note that sending using this feature takes longer than not using this feature. See the related information below on this topic. You cannot use this feature when: ❏ Sending a fax using the ADF 2-Sided option ❏ Sending a fax to multiple recipients Priority Send: Sends the current fax before other faxes waiting to be sent. See the related information below on this topic.
Faxing > Menu Options for Faxing > More ❏ Sending a fax using the Batch Send feature ❏ Sending a fax using the Store Fax Data feature Related Information & “Sending Different Size Documents Using ADF (Continuous Scan(ADF))” on page 117 & “Sending Many Pages of a Monochrome Document (Direct Send)” on page 116 & “Sending a Fax Preferentially (Priority Send)” on page 116 & “Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later)” on page 116 More Selecting in Fax on the home screen displa
Faxing > Menu Options for Fax Box > Inbox/Confidential Polling Send/Board: When this is set to On by selecting the polling send box or a bulletin board box, you can scan and store documents to the box you selected by tapping x on the Fax Settings tab. You can store one document to the polling send box. You can store up to 10 documents to up to 10 bulletin boards in the printer, but you must register them from Fax Box before storing documents.
Faxing > Menu Options for Fax Box > Inbox/Confidential You can use one Inbox and register up to 10 confidential boxes. The box name is displayed on the box. Confidential XX is the default name for each confidential box. Inbox and Confidential Boxes Displays the received faxes list by date received, sender name, and pages. Tapping one of the faxes from the list opens the preview screen, and you can check the contents of the fax. You can print or delete the fax while you are previewing.
Faxing > Menu Options for Fax Box > Stored Documents: ❏ Inbox Password Settings: You can set a password or change it. The following items are displayed when you select a confidential box and select Box Menu > Settings. ❏ Name: Enter a name for the confidential box. ❏ Box Open Password: You can set a password or change it. Delete Box: This item is displayed only when you select a confidential box and select Box Menu. Clears the current settings for Confidential Boxes and deletes all stored documents.
Faxing > Menu Options for Fax Box > Polling Send/Board (Box Menu) Store Fax Data: Displays the screen for the Fax > Fax Settings tab. Tapping x on the screen starts scanning documents to store to the Stored Documents Box. Print All: This is displayed only when there are stored faxes in the box. Prints all faxes in the box. Selecting On in Delete When Complete deletes all faxes when printing is complete. Save All to Memory Device: This is displayed only when there are stored faxes in the box.
Faxing > Menu Options for Fax Box > Polling Send/Board Check Document: Displays the preview screen when a document is in the box. You can print or delete the document while you are previewing. preview screen ❏ ❏ : Reduces or enlarges. : Rotates the image to the right by 90 degrees. ❏ ❏ : Moves the screen in the direction of the arrows. : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen except for the icons. Tap again to display the icons.
Faxing > Menu Options for Fax Box > Polling Send/Board Bulletin Board Box Settings: Name (Required): Enter a name for the bulletin board box. Subaddress(SEP): Make or change the conditions for a recipient to receive the fax. Password(PWD): Make or change the conditions for a recipient to receive the fax. Box Open Password: Set or change the password used to open the box.
Faxing > Menu Options for Fax Box > Polling Send/Board ❏ : Rotates the image to the right by 90 degrees. ❏ ❏ : Moves the screen in the direction of the arrows. : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen except for the icons. Tap again to display the icons.
Faxing > Checking the Status or Logs for Fax Jobs > Displaying Information when Received Faxes are Unprocessed (Unr… Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded) When there are unprocessed received documents, the number of unprocessed jobs is displayed on the home screen. See the table below for a definition of the "unprocessed". on the c Important: When the inbox is full, receiving faxes is disabled.
Faxing > Checking the Status or Logs for Fax Jobs > Checking the Fax Job History Related Information & “Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 123 & “Checking Fax Jobs in Progress” on page 136 Checking Fax Jobs in Progress You can display the screen to check fax jobs for which processing is incomplete. The following jobs are displayed on the check screen.
Faxing > Sending a Fax from a Computer > Sending Documents Created Using an Application (Windows) Reprinting Received Documents You can reprint received documents from the logs of printed fax jobs. Note that the printed received documents are deleted in chronological order when the printer runs out of memory. 1. Tap Job/Status on the home screen. 2. Select Log on the Job Status tab. 3. Tap d on the right, and then select Print.
Faxing > 3. Sending a Fax from a Computer > Sending Documents Created Using an Application (Windows) Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax sending. ❏ Specify 1 in Number of copies. Fax may not be transmitted correctly if you specify 2 or more. ❏ You can send up to 100 pages in one fax transmission. 4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality, or Character Density.
Faxing > Sending a Fax from a Computer > Sending Documents Created Using an Application (Windows) ❏ Specifying a recipient (name, fax number and so on) directly: Do the steps below. A Click the Manual Dial tab. B Enter the necessary information. C Click Add. Furthermore, by clicking Save to Phone Book, you can save the recipient in the list under the PC-FAX Phone Book tab.
Faxing > Sending a Fax from a Computer > Sending Documents Created Using an Application (Mac OS) Note: ❏ To stop transmitting, select the data, and click Cancel . You can also cancel using the printer's control panel. ❏ If an error occurs during transmission, the Communication error window appears. Check the error information and retransmit.
Faxing > 6. Receiving Faxes on a Computer Select the Recipient Settings menu, and then specify the recipient. ❏ Specifying a recipient (name, fax number, and so on) directly: Click the Add item, enter the necessary information, and then click Recipient List displayed in the upper part of the window. . The recipient is added to the If you have selected "Enter fax number twice" in the PC-FAX driver settings, you need to enter the same number again when you click .
Faxing > Receiving Faxes on a Computer > Checking for New Faxes (Windows) c Important: ❏ To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. Contact your administrator for information on the printer settings status. ❏ The computer set to receive faxes should always be on. Received documents are saved in the printer's memory temporarily before the documents are saved on the computer.
Faxing > Receiving Faxes on a Computer > Checking for New Faxes (Windows) to display a notification when new faxes are received, a notification screen pops up near the Windows system tray, and you can check the new faxes. Note: ❏ Received fax data saved to the computer is removed from the printer's memory. ❏ You need Adobe Reader to view the received faxes saved as PDF files.
Faxing > 3. Receiving Faxes on a Computer > Checking for New Faxes (Mac OS) Check the date and the sender in the list, and then open the received file as a PDF. Note: ❏ Received faxes are automatically renamed using the following naming format. YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number) ❏ You can also open the received fax folder directly when you right-click the icon.
Maintaining the Printer Checking the Status of Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Improving Print, Copy, Scan, and Fax Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . .146 Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Cleaning Spilled ink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Adjusting the Print Quality Checking the Status of Consumables You can check the approximate service life of the maintenance box from the control panel. tap Job/Status on the home screen, and then select Printer Status. You can check the approximate ink levels and the approximate service life of the maintenance box from the computer. See the related information link below for details.
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Checking and Cleaning the Print Head ❏ This pattern allows you to perform alignment if you see horizontal banding at regular intervals. Find and enter the number for the least separated and overlapping pattern. Checking and Cleaning the Print Head If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. If the nozzles are severely clogged, a blank sheet will be printed.
Maintaining the Printer > 4. Improving Print, Copy, Scan, and Fax Quality > Running Power Cleaning Check the printed pattern to see if the print head nozzles are clogged. ❏ A: All lines are printed. Select . No further steps are needed. ❏ B or close to B Some nozzles are clogged. Select , and then select Print Head Cleaning on the next screen. ❏ C or close to C If most lines are missing or not printed, this indicates most nozzles are clogged. Run Power Cleaning.
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Running Power Cleaning c Important: Make sure that there is enough ink in the ink tanks. Visually check all ink tanks are at least a third full. Low ink levels during Power Cleaning could damage the product. c Important: An interval of 12 hours is required between each Power Cleaning. Normally, a single Power Cleaning should resolve the print quality issue within 12 hours.
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Aligning the Print Head (Control Panel) Running Power Cleaning (Mac OS) 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax) and then select the printer. 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click Power Cleaning. 4. Follow the on-screen instructions.
Maintaining the Printer > 5. Improving Print, Copy, Scan, and Fax Quality > Cleaning the Scanner Glass Follow the on-screen instructions. Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. c Important: Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint. 1. Select Settings on the home screen. 2. Select Maintenance > Paper Guide Cleaning. 3.
Maintaining the Printer > Improving Print, Copy, Scan, and Fax Quality > Cleaning the ADF 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. c Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏ Do not press the glass surface too hard. ❏ Be careful not to scratch or damage the surface of the glass.
Maintaining the Printer > 2. Improving Print, Copy, Scan, and Fax Quality > Cleaning the ADF Use a soft, moist cloth to clean the roller and the interior of the ADF. c Important: ❏ Using a dry cloth may damage the surface of the roller. ❏ Use the ADF after the roller has dried. 3. Close the ADF cover, and then open the document cover.
Maintaining the Printer > 4. Cleaning the Printer Clean the part that is shown in the illustration. c Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏ Do not press the glass surface too hard. ❏ Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan quality.
Maintaining the Printer > Checking the Total Number of Pages Fed Through the Printer c Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the printer cover. These chemicals can damage the components and the case. ❏ Do not touch the white flat cable, translucent film, and ink tubes inside the printer. Doing so may cause a malfunction.
Maintaining the Printer > Installing or Uninstalling Applications Separately & “Maintenance Tab” on page 45 & “Guide to Mac OS Printer Driver” on page 297 Checking the Total Number of Pages Fed Through the Printer (Control Panel) The information is printed together with the nozzle check pattern. 1. Select Settings on the home screen. 2. Select Maintenance > Print Head Nozzle Check. 3. Follow the on-screen instructions to print the nozzle check pattern.
Maintaining the Printer > Installing or Uninstalling Applications Separately > Installing the Applications Separ… Installing the Applications Separately Note: When reinstalling an application, you need to uninstall it first. 1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click 4.
Maintaining the Printer > Installing or Uninstalling Applications Separately > Installing the Applications Separ… Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to open the print server properties window. ❏ Windows Windows 10/Windows 8.
Maintaining the Printer > Installing or Uninstalling Applications Separately > Uninstalling Applications Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information & “Installing the Applications Separately” on page 157 Adding the Printer (for Mac OS Only) 1.
Maintaining the Printer > 3. Installing or Uninstalling Applications Separately > Uninstalling Applications Open Control Panel: ❏ Windows 10/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel.
Maintaining the Printer > 6. Installing or Uninstalling Applications Separately > Updating Applications and Firm… Select the application you want to uninstall, and then click Uninstall. c Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.
Maintaining the Printer > Installing or Uninstalling Applications Separately > Updating Applications and Firm… 3. Check the message displayed on the screen and tap Start Checking to start searching for available updates. 4. If a message is displayed on the LCD screen informing you that a firmware update is available, follow the onscreen instructions to start the update. c Important: ❏ Do not turn off or unplug the printer until the update is complete; otherwise, the printer may malfunction.
Maintaining the Printer > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the P button. 2. Make sure the power light turns off, and then unplug the power cord. c Important: Unplug the power cord when the power light is off.
Maintaining the Printer > Transporting and Storing the Printer If the print head is not in the position shown below, move it by hand. 9. Secure the print head to the case with tape.
Maintaining the Printer > Transporting and Storing the Printer 10. Close the scanner unit. 11. Make sure you install the ink tank cap securely onto the ink tank. 12. Close the ink tank cover securely.
Maintaining the Printer > Transporting and Storing the Printer 13. Prepare to pack the printer as shown below. 14. Place the printer in the plastic bag and fold it closed. 15. Pack the printer in its box using the protective materials.
Maintaining the Printer > Transporting and Storing the Printer c Important: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ Because this printer is heavy, it should always be carried by two or more people when unpacking and transporting. ❏ When lifting the printer, place your hands in the positions shown below.
Maintaining the Printer > Transporting and Storing the Printer c Important: ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the bottle, for example, putting the bottle in a bag.
Solving Problems The Printer Does Not Work as Expected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 A Message is Displayed on the LCD Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227 Paper Gets Jammed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 It is Time to Refill the Ink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 It is Time to Replace the Maintenance Box. . . .
Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet. Solutions Make sure the power cord is securely plugged in. The P button was not pressed for long enough. Solutions Hold down the P button for a little longer.
Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. & “Environmental Specifications” on page 337 Unsupported paper is being used. Solutions Use paper supported by this printer. & “Available Paper and Capacities” on page 289 & “Unavailable Paper Types” on page 294 Paper handling is inappropriate.
Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly & “Unavailable Paper Types” on page 294 Paper handling is inappropriate. Solutions Follow paper handling precautions. & “Paper Handling Precautions” on page 30 The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. & “Loading Paper” on page 31 Too many sheets are loaded in the printer.
Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. & “Paper Handling Precautions” on page 30 The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other. Solutions Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time. Too many sheets are loaded in the printer.
Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly Originals that are not supported by the ADF are being used. Solutions Use originals supported by the ADF. & “ADF Specifications” on page 329 The originals are loaded incorrectly. Solutions Load originals in the correct direction, and slide the ADF edge guides against the edges of the originals. Too many originals are loaded in the ADF.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print Cannot Print Cannot Print from Windows Make sure the computer and the printer are connected correctly. The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check. 1.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; wireless router, computer or smart device, and then printer. Move the printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details.
Solving Problems > 6. The Printer Does Not Work as Expected > Cannot Print On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 301 7. Select the Network Settings tab > Wired LAN. 8. Select OFF for IEEE 802.3az. 9. Click Next. 10. Click OK. 11. Remove the Ethernet cable connected to the computer and the printer. 12. If you disabled IEEE802.3az for the computer in step 2, enable it. 13.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print ❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver. ❏ You may be able to clear the problem by updating the software to the latest version. To check the software status, use the software update tool.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print The printer is not selected as the default printer. Solutions Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and Faxes) and click Set as default printer. Note: If there are multiple printer icons, see the following to select the correct printer.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings > General Settings > Network Settings > Connection Check, and then print the network connection report.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print The printer is pending or offline. Solutions Click Print Queue on the printer driver's Maintenance tab. If the printer is offline or pending, clear the offline or pending setting from the Printer menu. The printer is not selected as the default printer. Solutions Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and Faxes) and click Set as default printer.
Solving Problems > 3. The Printer Does Not Work as Expected > Cannot Print Click EPSON Status Monitor. When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer. Check the following if a connection has not been established.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router. Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable. ❏ Place the device that is connected to the USB 3.0 port further away from the computer. ❏ Connect to the SSID for the 5 GHz range.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print 12. If you disabled IEEE802.3az for the computer in step 2, enable it. 13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer. If the problem still occurs, devices other than the printer may be causing the problem. The Printer Cannot Connect by USB (Mac OS) The following causes can be considered. The USB cable is not plugged into the electrical outlet correctly.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume. User feature restrictions are enabled for the printer. Solutions The printer may not print when the user feature restriction is enabled. Contact your printer administrator.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct. If you cannot access any website, there is a problem on the computer. Check the network connection of the computer. See the documentation provided with the computer for details.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Solving Problems > The Printer Does Not Work as Expected > Cannot Print are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; wireless router, computer or smart device, and then printer.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on. When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct. If you cannot access any website, there is a problem on the computer. Check the network connection of the computer. See the documentation provided with the computer for details.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning If the problem still occurs, devices other than the printer may be causing the problem. The Printer Cannot Connect by USB (Windows) The following causes can be considered. The USB cable is not plugged into the electrical outlet correctly. Connect the USB cable securely to the printer and the computer. There is a problem with the USB hub. If you are using a USB hub, try to connect the printer directly to the computer.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning ❏ The printer is not recognized using a USB connection “The Printer Cannot Connect by USB (Mac OS)” on page 186 Check the following if a connection has been established. ❏ The printer is recognized, but scanning cannot be performed. “Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)” on page 199 Cannot connect to a Network The problem could be one of the following issues.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning See the following to connect the printer to the SSID. & “Making Wi-Fi Settings by Entering the SSID and Password” on page 266 The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning The Printer Cannot Connect by USB (Mac OS) The following causes can be considered. The USB cable is not plugged into the electrical outlet correctly. Connect the USB cable securely to the printer and the computer. There is a problem with the USB hub. If you are using a USB hub, try to connect the printer directly to the computer. There is a problem with the USB cable or the USB inlet.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning Check the following if a connection has been established. ❏ The printer is recognized, but scanning cannot be performed. “Cannot Print Even Though a Connection has been Established (iOS)” on page 190 Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Solving Problems > The Printer Does Not Work as Expected > Cannot Start Scanning Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the printer and the address of the shared folder are the same. ❏ If the IP address of the computer is static and is set manually, change the computer name in the network path to the IP address. Example: \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN ❏ Make sure that the comp
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes Items Operation Error Messages Logging on to the computer Log on to the computer with the user name and the password. Authentication error. Check the authentication method, authenticated account, and authenticated password. Checking the folder to save Check the network path of the shared folder. Communication error. Check the Wi-Fi/ network connection.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes Connected to a DSL phone line without DSL filter. Solutions To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a separate DSL filter to the line. Contact your DSL provider. “Connecting to DSL or ISDN” on page 388 There are some problems in the DSL filter when you connect to a DSL phone line.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes The recipient's fax machine is not ready to receive faxes. Solutions Ask the recipient if the recipient's fax machine is ready to receive a fax. Sending a fax accidently using the subaddress feature. Solutions Check if you accidentally sent a fax using the subaddress feature. If you select a recipient with a subaddress from the contact list, the fax may be sent using the subaddress feature.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes The Receive Mode is set to Manual while an external phone device is connected to the printer. Solutions If an external phone device is connected to the printer and is sharing a phone line with the printer, select Settings >General Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto. The available memory of the inbox and the confidential box is not enough.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes The recipient's machine takes a long time to answer. Solutions If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the call ends with an error. Dial using the (On Hook) feature or using a connected telephone to check how long it takes before you hear a fax tone. If it takes more than 50 seconds, add pauses after the fax number to send the fax.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes Original is too thin to detect the size automatically. Solutions Select the original size manually, and then try again. Cannot Save Received Faxes to a Memory Device The following causes can be considered. The setting for saving received faxes to external memory is disabled. Solutions Select Settings > General Settings > Fax Settings > Receive Settings, and then enable Save to Memory Device in each menu.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes 7. Select the Network Settings tab > Wired LAN. 8. Select OFF for IEEE 802.3az. 9. Click Next. 10. Click OK. 11. Remove the Ethernet cable connected to the computer and the printer. 12. If you disabled IEEE802.3az for the computer in step 2, enable it. 13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes You need to reconfigure the USB connection. Solutions Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and then select Remove Device. Next, connect the USB cable to the computer. If you cannot use a USB cable, reset the USB connection by following the steps for changing the method of connecting to a computer. See the related information link below for details.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes ❏ Windows XP Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers and Faxes. User authentication failed when a fax is sent from a computer. Solutions Set the user name and password in the printer driver.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; wireless router, computer or smart device, and then printer.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details.
Solving Problems > 6. The Printer Does Not Work as Expected > Cannot Send or Receive Faxes On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 301 7. Select the Network Settings tab > Wired LAN. 8. Select OFF for IEEE 802.3az. 9. Click Next. 10. Click OK. 11. Remove the Ethernet cable connected to the computer and the printer. 12. If you disabled IEEE802.3az for the computer in step 2, enable it. 13.
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes You need to reconfigure the USB connection. Solutions Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and then select Remove Device. Next, connect the USB cable to the computer. If you cannot use a USB cable, reset the USB connection by following the steps for changing the method of connecting to a computer. See the related information link below for details.
Solving Problems > The Printer Does Not Work as Expected > Error Code is Displayed on the Status Menu There are some problems with fax connection and fax settings. Solutions Try the resolutions for fax connection and fax settings. Error Code is Displayed on the Status Menu If a job does not complete successfully, check the error code displayed on the history of each job. You can check the error code by selecting Job/Status, and then selecting Job Status.
Solving Problems > The Printer Does Not Work as Expected > Error Code is Displayed on the Status Menu Code Problem Solution 204 The recipient machine is busy. ❏ Wait for a while and then try again. ❏ Check the recipient's fax number. 205 The recipient machine does not answer. Wait for a while and then try again. 206 The phone cable is incorrectly connected to the LINE and EXT. port of the product. Check the connection of the LINE port and the EXT. port of the printer.
Solving Problems > The Printer Does Not Work as Expected > Error Code is Displayed on the Status Menu Code Problem Solution 314 The data size exceeds the maximum size for attached files. ❏ Increase the Attached File Max Size setting in the scan settings. ❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image. 315 The memory is full. Retry after other ongoing jobs are finished. 321 A DNS error has occurred.
Solving Problems > The Printer Does Not Work as Expected > Error Code is Displayed on the Status Menu Code Problem Solution 404 The memory device has been removed. Reinsert the memory device. 405 An error occurred while saving the data to the memory device. ❏ Reinsert the memory device. A DNS error has occurred. ❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
Solving Problems > The Printer Does Not Work as Expected > Cannot Operate the Printer as Expected Cannot Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered. Unnecessary applications are running. Solutions Close any unnecessary applications on your computer or smart device. The print quality is set to high. Solutions Lower the quality setting. Bidirectional printing is disabled. Solutions Enable the bidirectional (or high speed) setting.
Solving Problems > The Printer Does Not Work as Expected > Cannot Operate the Printer as Expected Printing Slows Down Dramatically During Continuous Printing The function that prevents the printer mechanism from overheating and being damaged is operating. Solutions You can continue printing. To return to normal printing speed, leave the printer idle for at least 30 minutes. Printing speed does not return to normal if the power is off. Scanning Speed Is Slow Scanning at a high resolution.
Solving Problems > The Printer Does Not Work as Expected > Cannot Operate the Printer as Expected "x" is Displayed on the Screen and you Cannot Select Photos The image file is not supported. Solutions "x" is displayed on the LCD screen when the image file is not supported by the product. Use files supported by the product. & “Supported Data Specifications” on page 336 Memory Device Is not Recognized The memory device is set to disabled.
Solving Problems > The Printer Does Not Work as Expected > Cannot Operate the Printer as Expected The Date and Time Are Incorrect Error occurred in power supply. Solutions After a power failure caused by a lightning strike or if the power is left off for a long time, the clock may show the wrong time. Set the date and the time correctly in Settings > General Settings > Basic Settings > Date/Time Settings on the control panel. The Root Certificate Needs to be Updated The root certificate has expired.
Solving Problems > A Message is Displayed on the LCD Screen Sender's Fax Number Not Displayed The sender's fax number is not set to the sender's machine. The sender may not have set the fax number. Contact the sender. Sender's Fax Number Displayed on Received Faxes is Wrong The sender's fax number set to the sender's machine is wrong. The sender may have set the fax number incorrectly. Contact the sender. Cannot Make Calls on the Connected Telephone The phone cable is not connected correctly.
Solving Problems > A Message is Displayed on the LCD Screen Error Messages Solutions Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support. Printer error. Contact Epson Support. Nonprinting features are available. The printer may be damaged. Contact Epson support or an authorised Epson service provider to request repairs.
Solving Problems > Paper Gets Jammed > Preventing Paper Jams Error Messages Solutions Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows. Check that the printer driver is installed on the computer and that the port settings for the printer are correct.
Solving Problems > It is Time to Refill the Ink > Ink Bottle Handling Precautions ❏ Follow paper handling precautions. “Paper Handling Precautions” on page 30 ❏ Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper” on page 31 ❏ Raise the ADF document support. ❏ Do not load more than the maximum number of sheets specified for paper. ❏ Load one sheet of paper at a time if you have loaded several sheets of paper.
Solving Problems > It is Time to Refill the Ink > Refilling the Ink Tanks Handling precautions for refilling ink ❏ The ink for this printer must be handled carefully. Ink may splatter when the ink tanks are being filled or refilled with ink. If ink gets on your clothes or belongings, it may not come off. ❏ Use ink bottles with the correct part code for this printer. ❏ Do not shake too vigorously or squeeze the ink bottles.
Solving Problems > 5. It is Time to Refill the Ink > Refilling the Ink Tanks Open the ink tank cap. c Important: Make sure that the color of the ink tank matches the ink color that you want to refill. 6. While holding the ink bottle upright, turn the cap slowly to remove it. c Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink.
Solving Problems > It is Time to Refill the Ink > Refilling the Ink Tanks 7. Check the upper line (a) in the ink tank. 8. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink to the upper line. When you insert the ink bottle into the filling port for the correct color, ink starts pouring and the flow stops automatically when the ink reaches the upper line. If the ink does not start flowing into the tank, remove the ink bottle and reinsert it.
Solving Problems > It is Time to Refill the Ink > Refilling the Ink Tanks c Important: Do not allow the top of the ink bottle to hit against any objects after removing its cap; otherwise ink may spill. 9. When you have finished refilling the ink, remove the ink bottle, and then close the ink tank cap securely. c Important: Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.
Solving Problems > It is Time to Replace the Maintenance Box > Replacing a Maintenance Box c Important: Even if you do not refill ink up to the upper line on the ink tank, you can continue using the printer. To keep your printer operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately.
Solving Problems > It is Time to Replace the Maintenance Box > Replacing a Maintenance Box accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a userserviceable part. Note: ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage. However, you can perform operations that do not use ink such as scanning. ❏ When the following screen is displayed, the part cannot be replaced by users.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Perform a nozzle check using the Print Quality Adjustment feature to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor ❏ Control panel Select Best as the Quality on the Advanced tab in print settings. ❏ Windows Select High from Quality on the printer driver's Main tab. ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment. Align the print head using the Print Quality Adjustment feature.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print quality.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor The print head nozzles may be clogged. Solutions Perform a nozzle check using the Print Quality Adjustment feature to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor The paper is curled. Solutions Place the paper on a flat surface to check if it is curled. If it is, flatten it. The print head is rubbing the surface of the paper. Solutions When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed. In this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or printing may slow down.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor The print was made on the wrong side of the photo paper. Solutions Make sure you are printing on the printable side. When printing on the wrong side of the photo paper, you need to clean the paper path. & “Cleaning the Paper Path for Ink Smears” on page 151 Images or Photos are Printed in Unexpected Colors The following causes can be considered. The print head nozzles may be clogged.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless. Select a paper type that supports borderless printing. ❏ Control panel Select Borderless as Layout. ❏ Windows Select Borderless on the printer driver's Main tab.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. & “Loading Paper” on page 31 The size of the paper is set incorrectly. Solutions Select the appropriate paper size setting.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer. You are using the printer driver for a different printer. Solutions Make sure that the printer driver you are using is for this printer.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Perform a nozzle check using the Print Quality Adjustment feature to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor Blurry Copies, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Align the print head using the Print Quality Adjustment feature. The bidirectional printing setting is enabled. If print quality does not improve even after aligning the print head, disable the bidirectional setting.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Perform a nozzle check using the Print Quality Adjustment feature to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor Related Information & “Loading Paper” on page 31 The paper path is smeared. When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. Related Information & “Cleaning the Paper Path for Ink Smears” on page 151 The paper is curled. Place the paper on a flat surface to check if it is curled. If it is, flatten it.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor The following causes can be considered. The paper is loaded incorrectly. Load paper in the correct direction, and slide the edge guide against the edge of the paper. Related Information & “Loading Paper” on page 31 The size of the paper is set incorrectly. Select the appropriate paper size setting. The originals are not placed correctly.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor Original is too thin to detect the size automatically. Select the original size manually, and then try again. Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image The following causes can be considered. The paper path is dirty. Load and eject paper without printing to clean the paper path.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor The copy density setting is too high. Lower the copy density setting. Related Information & “Basic Menu Options for Copying” on page 86 Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern appears. Change the reduce and enlarge setting.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Scanned Image Problems Related Information & “Basic Menu Options for Copying” on page 86 Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass. Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Scanned Image Problems Related Information & “Cleaning the ADF” on page 152 Offset Appears in the Background of Scanned Images When scanning thin originals, images on the back may be scanned at the same time. When scanning from the scanner glass, place black paper or a desk pad over the original.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Scanned Image Problems Related Information & “Cleaning the Scanner Glass” on page 151 & “Cleaning the Scanner Glass” on page 151 Original is too thin to detect the size automatically. Select the original size manually, and then try again. Cannot Solve Problems in the Scanned Image Check the following if you have tried all of the solutions and have not solved the problem. There are problems with the scanning software settings.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > The Quality of the Sent Fax is Poor The Quality of the Sent Fax is Poor Quality of the Sent Fax is Poor The following causes can be considered. There is dust or dirt on the originals or the scanner glass. Remove any dust or dirt that adheres to the originals, and clean the scanner glass. Related Information & “Cleaning the Scanner Glass” on page 151 The original was pressed with too much force.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > The Quality of the Sent Fax is Poor The Iimage Quality of the Sent Fax is Poor The following causes can be considered. The Original Type setting is wrong. Select Fax > Fax Settings > Scan Settings > Original Type, and then change the setting. When the original you are sending contains text and images, set this to Photo. The resolution is set to low.
Solving Problems > Cannot Solve Problem After Trying All Solutions > Cannot Solve Printing or Copying Problems The density setting is high when sending faxes. Select Fax > Fax Settings > Scan Settings > Density, and then lower the setting. Received Fax Quality is Poor The Image Quality of Received Faxes is Poor The following causes can be considered. ECM setting is disabled. Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the control panel.
Solving Problems > Cannot Solve Problem After Trying All Solutions > Cannot Solve Printing or Copying Problems ❏ Run a nozzle check to see if the print head nozzles are clogged. If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and the nozzle check alternately 3 times and check if the clogging has cleared. Note that print head cleaning uses some ink.
Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network. . . . . . . . . . . . . . .261 Re-setting the Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Connecting a Smart Device and Printer Directly (Wi-Fi Direct). . . . . . . . . . . . . . . .268 Checking the Network Connection Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or Replacing the Computer or Devices > Connecting to a Printer that has been Connected t… Connecting to a Printer that has been Connected to the Network When the printer has already been connected to the network, you can connect a computer or a smart device to the printer over the network. Using a Network Printer from a Second Computer We recommend using the installer to connect the printer to a computer. You can run the installer using one of the following methods.
Adding or Replacing the Computer or Devices > Re-setting the Network Connection > When Repl… Using a Network Printer from a Smart Device You can connect a smart device to the printer using one of the following methods. Connecting over a wireless router Connect the smart device to the same Wi-Fi network (SSID) as the printer. See the following for more details.
Adding or Replacing the Computer or Devices > Re-setting the Network Connection > When Chan… Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Follow the on-screen instructions. If you cannot connect, see the following to try to solve the problem.
Adding or Replacing the Computer or Devices > Re-setting the Network Connection > Changing t… ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.) Insert the software disc into the computer, and then follow the on-screen instructions. Follow the on-screen instructions.
Adding or Replacing the Computer or Devices > Re-setting the Network Connection > Changing t… Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next. Follow the on-screen instructions.
Adding or Replacing the Computer or Devices > Re-setting the Network Connection > Making Wi-… Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using. If you know the information for the wireless router such as SSID and password, you can make settings manually. If the wireless router supports WPS, you can make settings by using push button setup.
Adding or Replacing the Computer or Devices > Re-setting the Network Connection > Making Wi-… Note: ❏ If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless router with its default settings, use the SSID written on the label. If you cannot find any information, see the documentation provided with the wireless router. ❏ The password is case-sensitive.
Adding or Replacing the Computer or Devices > Connecting a Smart Device and Printer Directly (Wi… Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an wireless router by using a PIN code. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless router. 1. Tap 2. Select Router. 3. Tap Start Setup. on the home screen.
Adding or Replacing the Computer or Devices > Connecting a Smart Device and Printer Directly (Wi… can connect the devices to the printer without having to use a standard wireless router. However, devices directly connected to the printer cannot communicate with each other through the printer. The printer can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously.
Adding or Replacing the Computer or Devices > 4. Connecting a Smart Device and Printer Directly (Wi… Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode. Use the Camera app for iOS 11 or later. You cannot connect to the printer using the Camera app for iOS 10 or earlier. Also, you cannot connect using an app for scanning QR codes.
Adding or Replacing the Computer or Devices > Connecting a Smart Device and Printer Directly (Wi… 6. Tap the notification displayed on the screen of the iPhone, iPad or iPod touch. 7. Tap Join. 8. On the printer's control panel, select Next. 9. On the iPhone, iPad or iPod touch, start Epson printing app. Examples of Epson printing apps 10. On the Epson printing app screen, tap Printer is not selected.. 11. Select the printer that you want to connect to.
Adding or Replacing the Computer or Devices > Connecting a Smart Device and Printer Directly (Wi… See the information displayed on the printer's control panel to select the printer. 12. On the printer's control panel, select Complete. For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again.
Adding or Replacing the Computer or Devices > 4. Tap Android. 5. On the smart device, start Epson iPrint. 6. On the Epson iPrint screen, tap Printer is not selected.. 7. Select the printer that you want to connect to.
Adding or Replacing the Computer or Devices > Connecting a Smart Device and Printer Directly (Wi… See the information displayed on the printer's control panel to select the printer. Note: Printers may not been displayed depending on the Android device. If printers are not displayed, connect by selecting Other OS Devices. See the related information link below for connecting. 8. When the device connection approval screen is displayed, select Approve. 9.
Adding or Replacing the Computer or Devices > 4. Connecting a Smart Device and Printer Directly (Wi… Tap Other OS Devices. The Network Name (SSID) and Password for Wi-Fi Direct for the printer are displayed.
Adding or Replacing the Computer or Devices > Connecting a Smart Device and Printer Directly (Wi… 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
Adding or Replacing the Computer or Devices > 7. Connecting a Smart Device and Printer Directly (Wi… On the smart device, start Epson printing app. Examples of Epson printing apps 8. On the Epson printing app screen, tap Printer is not selected.. 9. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. 10. On the printer's control panel, select Complete.
Adding or Replacing the Computer or Devices > Connecting a Smart Device and Printer Directly (Wi… Related Information & “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 298 Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Chec… Disable Wi-Fi Direct Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Restore Default Settings Restore all Wi-Fi Direct (simple AP) settings to their defaults. The Wi-Fi Direct (simple AP) connection information of the smart device saved to the printer is deleted.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Printi… Related Information & “Guide to the Network Icon” on page 25 Displaying Detailed Network Information on the Control Panel When your printer is connected to the network, you can also view other network-related information by selecting the network menus you want to check. 1. Select Settings on the home screen. 2. Select General Settings > Network Settings > Network Status. 3.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Printi… Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a. Error code b.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Printi… E-1 Solutions: ❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device. ❏ Make sure your hub or other network device is turned on. ❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled. E-2, E-3, E-7 Solutions: ❏ Make sure your wireless router is turned on.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Printi… E-5 Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings. ❏ WEP-64 bit (40 bit) ❏ WEP-128 bit (104 bit) ❏ WPA PSK (TKIP/AES)* ❏ WPA2 PSK (TKIP/AES)* ❏ WPA (TKIP/AES) ❏ WPA2 (TKIP/AES) ❏ WPA3-SAE (AES) ❏ WPA2/WPA3-Enterprise * WPA PSK is also known as WPA Personal.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Printi… E-9 Solutions: Check the following. ❏ Devices are turned on. ❏ You can access the Internet and other computers or network devices on the same network from the devices you want to connect to the printer. If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Printi… E-12 Solutions: Check the following. ❏ Other devices on the network are turned on. ❏ The network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them manually. ❏ The network addresses for other devices (subnet mask and default gateway) are the same. ❏ The IP address does not conflict with other devices.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Chec… Message on the Network Environment Message Solution The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. After moving the printer closer to the wireless router and removing any obstacles between them, turn off the wireless router. Wait for about 10 seconds, and then turn it on.
Adding or Replacing the Computer or Devices > Checking the Network Connection Status > Chec… ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct. In case there are multiple DHCP servers on the same network, you can find out the actual address assigned to the computer, the referred DNS server, etc.
Product Information Paper Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289 Consumable Products Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294 Software Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 Settings Menu List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304 Product Specifications. . . . .
Product Information > Paper Information > Available Paper and Capacities Paper Information Available Paper and Capacities Genuine Epson Paper Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
Product Information > Paper Information > Available Paper and Capacities Paper suitable for printing photos Media Name Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 Paper Tray Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) 50 - 20 Epson Premium Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.), 16:9 wide (4x7.11 in.) 50 - 20 Epson Premium Semigloss Photo Paper A4, 13x18 cm (5x7in.
Product Information > Paper Information > Available Paper and Capacities Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette 1 Plain paper, Copy paper Preprinted paper*1 Letterhead Color paper Recycled paper High quality plain paper Paper Cassette 2 Paper Tray Legal, Letter, 8.5×13 in.
Product Information > Paper Information > Available Paper and Capacities Thick papers Media Name Thick paper Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 Paper Tray Legal, Letter, 8.5×13 in., A4, Executive*, B5, A5, A6, B6, 16K (195×270 mm), Indian-Legal, SP1 (210×270 mm), SP2 (210×149 mm), SP3 (100×170mm), SP4 (130×182 mm), SP5 (192×132 mm) 50 – 20 User Defined*(mm) 50 – – 1 – – – – 20 – – 1 89 to 215.9×127 to 355.6 User Defined*(mm) 89 to 215.9×355.
Product Information > Paper Information > Available Paper and Capacities ❏ Epson Matte Paper-Heavyweight ❏ Epson Ultra Glossy Photo Paper ❏ Epson Premium Glossy Photo Paper ❏ Epson Premium Semigloss Photo Paper ❏ Epson Photo Paper Glossy Related Information & “Available Paper and Capacities” on page 289 Commercially Available Paper ❏ Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper (Letter, A4) ❏ Thick paper (Letter, A4) Related Information & “A
Product Information > Consumable Products Information > Ink Bottle Codes Unavailable Paper Types Do not use the following papers. Using these types of paper causes paper jams and smears on the printout. ❏ Papers that are wavy ❏ Papers that are torn or cut ❏ Papers that are folded ❏ Papers that are damp ❏ Papers that are too thick or too thin ❏ Papers that have stickers Do not use the following envelopes. Using these types of envelope causes paper jams and smears on the printout.
Product Information > Software Information > Software for Printing Note: Visit the following website for information on Epson's ink bottle yields. http://www.epson.eu/pageyield For Australia and New Zealand BK: Black C: Cyan M: Magenta Y: Yellow 542 542 542 542 For Asian countries except for China BK: Black C: Cyan M: Magenta Y: Yellow 008 008 008 008 Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box.
Product Information > Software Information > Software for Printing Note: Operations differ depending on the application. See the application's help for details. Accessing the printer driver from the control panel To make settings that apply to all of the applications, access from the control panel. ❏ Windows 10/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound.
Product Information > Software Information > Software for Printing Note: Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for displaying the print screen may differ.See the application's help for details. Starting the utility Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Product Information > Software Information > Software for Printing See the application's help for details. Note: ❏ Windows Server operating systems are not supported. ❏ To use this application the printer driver for this printer must be installed. Starting on Windows ❏ Windows 10 Click the start button, and then select Epson Software > Epson Photo+. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon.
Product Information > Software Information > Software for Faxing Application for Printing Easily from an Android Application (Epson Print Enabler) Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network. Search for and install Epson Print Enabler from Google Play.
Product Information > Software Information > Software for Package Creation ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).
Product Information > Software Information > Software for Making Settings or Managing Devices Software for Making Settings or Managing Devices Application for Configuring Printer Operations (Web Config) Web Config is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or smart device. You can confirm the printer status or change the network service and printer settings. To use the Web Config, connect the printer and the computer or device to the same network.
Product Information > Software Information > Software for Making Settings or Managing Devices ❏ Windows 8.1/Windows 8 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or Hardware). ❏ Windows 7 Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. ❏ Windows Vista Click the start button, and select Control Panel > Printers in Hardware and Sound. 2. Right-click on your printer and select Properties. 3.
Product Information > Software Information > Software for Updating Software for Managing Devices on the Network (Epson Device Admin) Epson Device Admin is a multifunctional application software that manages the device on the network. The following functions are available.
Product Information > Settings Menu List > General Settings Settings Menu List Select Settings on the home screen of the printer to make various settings. General Settings Select the menus on the control panel as described below. Settings > General Settings Basic Settings Select the menus on the control panel as described below. Settings > General Settings > Basic Settings You cannot change settings that have been locked by your administrator. LCD Brightness: Adjust the brightness of the LCD screen.
Product Information > Settings Menu List > General Settings Select this setting to turn the printer off automatically when it is not used for a specified period of time. You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency. Please consider the environment before making any change. Power Off Settings: Your product may have this feature or the Power Off Timer feature depending on the location of purchase.
Product Information > Settings Menu List > General Settings Default Screen(Job/Status) Select the default information you want to display when you tap Job/Status. Related Information & “Saving Power” on page 156 & “Entering Characters” on page 27 Printer Settings Select the menus on the control panel as described below. Settings > General Settings > Printer Settings You cannot change settings that have been locked by your administrator.
Product Information > Settings Menu List > General Settings Top Offset: Adjust the top margin of the paper. Left Offset: Adjust the left margin of the paper. Top Offset in Back: Adjust the top margin for the back of the page when performing 2-sided printing. Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing. Check Paper Width: Select On to check the paper width before printing.
Product Information > Settings Menu List > General Settings Bidirectional: Select On to change the print direction; Prints while the print head moves to the left and to the right. If vertical or horizontal ruled lines on your printout look blurred or misaligned, disabling this feature may solve the problem; however, doing so may reduce print speed. Output Tray Auto Extension: Select On to automatically extend the output paper support when printing on paper larger than A4 size.
Product Information > Settings Menu List > General Settings ❏ Change ❏ Change Network Name ❏ Change Password ❏ Disable Wi-Fi Direct ❏ Restore Default Settings Wired LAN Setup: Set up or change a network connection that uses a LAN cable and router. When this is being used, Wi-Fi connections are disabled. Network Status: Displays or prints the current network settings.
Product Information > Settings Menu List > General Settings Web Service Settings Select the menus on the control panel as described below. Settings > General Settings > Web Service Settings You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
Product Information > Settings Menu List > General Settings Settings > General Settings > Fax Settings > Quick Operation Button Note: ❏ If a password entry screen is displayed, enter the administrator password. ❏ You cannot display this menu on the Web Config screen. Quick Operation Button 1, Quick Operation Button 2, Quick Operation Button 3: Registers up to three shortcuts allowing you to quickly access the menu you use often when sending faxes. The shortcuts are displayed on the following menu.
Product Information > Settings Menu List > General Settings Access Code Select Use, and then register an external access code such as 0 or 9. Then, when sending a fax to an outside fax number, enter # (hash) instead of the real code. # (hash) must also be used in Contacts as an external access code. If an external access code such as 0 or 9 is set in a contact, you cannot send faxes to the contact. In this case, set Access Code to Do Not Use, otherwise you must change the code in Contacts to #.
Product Information > Settings Menu List > General Settings Edit Blocked Number list You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters using 0-9, *, #, or space.
Product Information > Settings Menu List > General Settings Save/Forward Settings Unconditional Save/Forward: You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Unconditional Save/Forward Note: On the Web Config screen, you can find the menu below.
Product Information > Settings Menu List > General Settings ❏ Destination: You can select forwarding destinations from the contacts list you added in advance. If you have selected a shared folder on a network or an email address as the forwarding destination, we recommend that you test if you can send a scanned image to the destination in the scan mode. Select Scan > Email, or Scan > Network Folder/FTP from the home screen, select the destination, and then start scanning.
Product Information > Settings Menu List > General Settings To switch between enabling or disabling the conditions, tap anywhere on the set item except for . Related Information & “Making Saving Settings to Receive Faxes with Specific Conditions” on page 397 & “Making Forwarding Settings to Receive Faxes with Specified Conditions” on page 399 Name: Enter name of the condition. Condition(s): Select the conditions and make the settings.
Product Information > Settings Menu List > General Settings ❏ Destination: You can select a forwarding destination from the contacts list you added in advance. If you have selected a shared folder on a network or an email address as the forwarding destination, we recommend that you test if you can send a scanned image to the destination in the scan mode. Select Scan > Email, or Scan > Network Folder/FTP from the home screen, select the destination, and then start scanning.
Product Information > Settings Menu List > General Settings Note: On the Web Config screen, you can find the menu below. ❏ Fax tab > Fax Box > Inbox ❏ Fax tab > Save/Forward Settings > Common Settings Inbox settings: Options when memory is full: You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full. Inbox Password Settings: Password protects the Inbox to restrict users from viewing received faxes.
Product Information > Settings Menu List > General Settings Split Page Settings: Prints received faxes with the page split when the size of the received documents is larger than the size of the paper loaded in the printer. Auto Rotation: Rotates faxes received as landscape-oriented A5 size documents so that they are printed on A5 size paper. This setting is applied when the paper size setting for at least one paper source used for printing faxes is set to A5.
Product Information > Settings Menu List > General Settings Time to Restart Restarts printing documents automatically. Quiet Mode: Reduces the noise the printer makes when printing faxes, however, print speed may be reduced. Report Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Report Settings Note: ❏ On the Web Config screen, you can find the menu below.
Product Information > Settings Menu List > General Settings Security Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Security Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab > Security Settings ❏ If a password entry screen is displayed, enter the password.
Product Information > Settings Menu List > General Settings Fax Setting Wizard You can find the menu on the printer's control panel below: Settings > General Settings > Fax Settings > Fax Setting Wizard Note: You cannot display this menu on the Web Config screen. Selecting Fax Setting Wizard makes basic fax settings. Follow the on-screen instructions.
Product Information > Settings Menu List > General Settings Print Contacts: Print your contact list. View Options: Change the way the contact list is displayed. Search Options: Change the method for searching contacts. Clear Internal Memory Data: Delete the printer's internal memory data, such as jobs with passwords. Security Settings: You can make the following security settings. Restrictions: Permit to change the settings of the following items when panel lock is enabled.
Product Information > Settings Menu List > Supply Status Password Encryption: Select On to encrypt your password. If you turn the power off while restart is in progress, data may be damaged and the printer settings are restores to defaults. In that case, set password information again. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings: Reset the settings in the following menus to their defaults.
Product Information > Settings Menu List > Maintenance Related Information & “Refilling the Ink Tanks” on page 231 Maintenance Select the menus on the control panel as described below. Settings > Maintenance Print Quality Adjustment: Select this feature if there are any problems with your print outs. You can check for clogged nozzles and clean the print head if necessary, and then adjust some parameters to improve print quality.
Product Information > Settings Menu List > Printer Status/Print Periodic Cleaning: The printer automatically performs Print Head Nozzle Check and Print Head Cleaning based on the specific period of time. Select On to maintain premium print quality. Under the following conditions, perform Print Head Nozzle Check and Print Head Cleaning yourself.
Product Information > Product Specifications > Printer Specifications Contacts Manager Select the menus on the control panel as described below. Settings > Contacts Manager Register/Delete: Register and/or delete contacts for the Fax, Scan to Email, and Scan to Network Folder/FTP menus. Frequent: Register frequently used contacts to access them quickly. You can also change the order of the list. Print Contacts: Print your contact list. View Options: Change the way the contact list is displayed.
Product Information > Weight of Paper * * Product Specifications > Printer Specifications Plain Paper 64 to 90 g/m2(17 to 24lb) Thick Paper 91 to 256 g/m2 (25 to 68 lb) Envelopes Envelope #10, DL, C6, C4: 75 to 100 g/m2 (20 to 27 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or print result may adversely affected depending on the paper property or quality.
Product Information > Product Specifications > Fax Specifications Scanner Specifications Scanner Type Flatbed Photoelectric Device CIS Effective Pixels 10200×14040 pixels (1200 dpi) Maximum Document Size 216×297 mm (8.5×11.7 in.
Product Information > Product Specifications > Using Port for the Printer Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) ❏ Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.) ❏ Super Fine: 8 pel/mm×15.4 line/mm (203 pel/in.×392 line/in.) ❏ Ultra Fine: 16 pel/mm×15.4 line/mm (406 pel/in.×392 line/in.
Product Information > Product Specifications > Using Port for the Printer Sender (Client) Use Destination (Server) Protocol Port Number Printer File sending (When scan to network folder is used from the printer) FTP server FTP (TCP) 20 21 File server SMB (TCP) 445 NetBIOS (UDP) 137 138 Email sending (When scan to mail is used from the printer) SMTP server NetBIOS (TCP) 139 SMTP (TCP) 25 SMTP SSL/TLS (TCP) 465 SMTP STARTTLS (TCP) 587 POP before SMTP connection (When scan to mail is
Product Information > Product Specifications > Network Specifications Sender (Client) Use Destination (Server) Protocol Port Number Client computer Discover the printer from an application such as EpsonNet Config, printer driver, and scanner driver. Printer ENPC (UDP) 3289 Collect and set up the MIB information from an application such as EpsonNet Config, printer driver, and scanner driver.
Product Information > Product Specifications > Network Specifications Table A Standards IEEE802.11b/g/n*1 Frequency Range 2.4 GHz Channels 1/2/3/4/5/6/7/8/9/10/11/12*2/13*2 Coordination Modes Infrastructure, Wi-Fi Direct (Simple AP)*3*4 Security Protocols*5 WEP (64/128bit), WPA2-PSK (AES)*6, WPA3-SAE (AES), WPA2/WPA3-Enterprise *1 Only available for the HT20 *2 Not available in Taiwan *3 Not supported for IEEE 802.
Product Information > Product Specifications > Network Specifications Ethernet Specifications IEEE802.3i (10BASE-T)*1 Standards IEEE802.3u (100BASE-TX) IEEE802.3az (Energy Efficient Ethernet)*2 Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full duplex, 100Mbps Half duplex Connector RJ-45 *1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference. *2 The connected device should comply with IEEE802.3az standards.
Product Information > Product Specifications > Memory Device Specifications Functions Fax Supported Remarks Send a fax IPv4 ✓ - Receive a fax IPv4 ✓ - AirPrint (Faxout) IPv4, IPv6 ✓ OS X Mountain Lion or later Security Protocol IEEE802.1X* IPsec/IP Filtering SSL/TLS HTTPS Server/Client IPPS SMTPS (STARTTLS, SSL/TLS) SNMPv3 * You need to use a device for connection that complies with IEEE802.1X. Supported Third Party Services AirPrint Print iOS 5 or later/Mac OS X v10.7.
Product Information > Product Specifications > Dimensions ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF*1 version 1.0 or 2.0*2 compliant TIFF 6.
Product Information > Product Specifications > Environmental Specifications Electrical Specifications Model 100 to 240 V Model 220 to 240 V Model Rated Frequency Range 50 to 60 Hz 50 to 60 Hz Rated Current 0.7 to 0.4 A 0.4 A Power Consumption (with USB Connection) Standalone copying: Approx. 19.0 W (ISO/IEC24712) Standalone copying: Approx. 19.0 W (ISO/IEC24712) Ready mode: Approx. 8.9 W Ready mode: Approx. 8.9 W Sleep mode: Approx. 0.8 W Sleep mode: Approx. 0.8 W Power off: Approx. 0.
Product Information > Product Specifications > System Requirements Installation Location and Space Secure enough place to install and operate the printer correctly. A 681.0mm B 1074.1mm C 425.0mm D 331.0mm E 175.7mm F 398.4mm See "Safety Instructions" in this manual to confirm the environmental conditions. System Requirements ❏ Windows 10 (32-bit, 64-bit)/Windows 8.
Product Information > Regulatory Information > Standards and Approvals Note: ❏ Mac OS may not support some applications and features. ❏ The UNIX File System (UFS) for Mac OS is not supported. Regulatory Information Standards and Approvals Standards and Approvals for U.S. Model Safety UL60950-1 CAN/CSA-C22.2 No.60950-1 EMC FCC Part 15 Subpart B Class B CAN ICES-3 (B)/NMB-3 (B) This equipment contains the following wireless module.
Product Information > Regulatory Information > Restrictions on Copying Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the products. Frequency Maximum Radio-Frequency Power Transmitted 2400-2483.
Product Information > Regulatory Information > Restrictions on Copying ❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage ❏ Government-issued revenue stamps, and securities issued according to legal procedure Exercise caution when copying the following items: ❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc.
Administrator Information Connecting the Printer to the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 Settings to Use the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347 Managing the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .406 Advanced Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator Information > Connecting the Printer to the Network > Before Making Network Connection Connecting the Printer to the Network You can connect the printer to the network in several ways. ❏ Connect by using advanced settings on the control panel. ❏ Connect by using the installer on the website or on the software disc. This section explains the procedure to connect the printer to the network using the printer's control panel.
Administrator Information > Connecting the Printer to the Network > Before Making Network Connection Divisions Items Note Port number information ❏ Port number to release Check the port number used by the printer and computer, then release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer. “Using Port for the Printer” on page 330 IP Address Assignment These are the following types of IP address assignment.
Administrator Information > Connecting the Printer to the Network > Connecting to the Network from the … When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them. The opposite server communicates only to the proxy server.
Administrator Information > 8. Connecting the Printer to the Network > Connecting to the Network from the … Enter the IP address for the secondary DNS server. Confirm the value reflected on the previous screen. 9. Tap Start Setup. Setting the Proxy Server Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection.
Administrator Information > Settings to Use the Printer > Using the Print Functions Related Information & “Changing the Network Connection from Wi-Fi to Ethernet” on page 264 Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using. If you know the information for the wireless router such as SSID and password, you can make settings manually.
Administrator Information > Settings to Use the Printer > Using the Print Functions Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏ You can print as long as the printer runs. Server / Client Connection Settings This is the connection that the server computer shares with the printer. To prohibit the connection without going through the server computer, you can enhance the security.
Administrator Information > 1. Settings to Use the Printer > Using the Print Functions Open the devices and printers screen. Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers. 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed. 3. Add a local printer. Select Add a local printer or network printer with manual settings, and then click Next. 4.
Administrator Information > Settings to Use the Printer > Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP. You can confirm the printer name from the network status screen on the printer's control panel or network status sheet. 6. Set the printer driver.
Administrator Information > Settings to Use the Printer > Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server. 1. Select Control Panel > View devices and printers on the print server. 2.
Administrator Information > Settings to Use the Printer > Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2. Set each item. The displayed items may vary by the situation. ❏ Paper source name Display the target paper source name, such as Rear Paper Feed, Cassette 1. ❏ Paper Size Select the paper size you want to set from the pull-down menu.
Administrator Information > 3. Settings to Use the Printer > Setting Up AirPrint Check the settings, and then click OK. Setting Universal Print Set when you print from external devices without using the printer driver. Some items are not displayed depending on the printing language of your printer. 1. Access Web Config and select the Print tab > Universal Print Settings. 2. Set each item. 3. Check the settings, and then click OK. Basic Items Explanation Top Offset(-30.0-30.
Administrator Information > Settings to Use the Printer > Configuring a Mail Server Items Explanation Require PIN Code when using IPP printing Select whether or not to require a PIN code when using IPP printing. If you select Yes, IPP print jobs without PIN codes are not saved in the printer. Enable AirPrint IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with secure communication. Configuring a Mail Server Set the mail server from Web Config.
Administrator Information > Settings to Use the Printer > Configuring a Mail Server Mail Server Setting Items Items Authentication Method Authenticated Account Settings and Explanation Specify the authentication method for the printer to access the mail server. Off Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email. The mail server needs to support SMTP authentication.
Administrator Information > Settings to Use the Printer > Configuring a Mail Server Items Sender's Email Address Settings and Explanation Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server. Enter between 0 and 255 characters in ASCII (0x20-0x7E) except for : ( ) < > [ ] ; ¥. A period "." cannot be the first character.
Administrator Information > Settings to Use the Printer > Configuring a Mail Server Messages SMTP server communication error. Check the following. - Network Settings Cause This message appears when ❏ The printer is not connected to a network ❏ SMTP server is down ❏ Network connection is disconnected while communicating ❏ Received incomplete data POP3 server communication error. Check the following.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder Messages Cause SMTP server authentication failed. Change Authentication Method to SMTP-AUTH. This message appears when an authentication method mismatch occurs between a server and a client. The server supports SMTP AUTH. SMTP server authentication failed. Change Authentication Method to POP before SMTP. This message appears when an authentication method mismatch occurs between a server and a client.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 3. Click Advanced sharing settings, and then click network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. for the profile with (current profile) in the displayed If already selected, click Cancel and close the window. When you change the settings, click Save Changes and close the window.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters. If the character limit of the folder name is exceeded, you may not be able to access it normally by the varied environment. 4.
Administrator Information > 5. Settings to Use the Printer > Setting a Shared Network Folder Click Advanced Sharing on the Sharing tab.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder. If it is not displayed, you can add it by clicking Edit. For more details, see Related Information.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12. Click OK or Close to close the screen. Check whether the file can be written or read on the shared folder from the computers of the same domain.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the desktop, and then name it "scan_folder".
Administrator Information > 5. Settings to Use the Printer > Setting a Shared Network Folder Click Advanced Sharing on the Sharing tab.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Administrator Information > 8. Click OK. 9. Select Security tab. Settings to Use the Printer > Setting a Shared Network Folder 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder. Add access permission, if necessary. You can add it by clicking Edit. For more details, see Related Information.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the printer's contact. Please write it down. 12. Click OK or Close to close the screen. Check whether the file can be written or read on the shared folder from the computers of users or groups with access permission.
Administrator Information > 3. Settings to Use the Printer > Setting a Shared Network Folder Click Edit.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name. Note: If you do not know the full name of the group or user, enter part of the name, and then click Check Names. The group names or user names that match part of the name are listed, and then you can select the full name from the list.
Administrator Information > Settings to Use the Printer > Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8. Click OK or Close to close the screen. Check whether the file can be written or read on the shared folder from the computers of users or groups with access permission. Using Microsoft Network Sharing When enabling it, the following are possible.
Administrator Information > Settings to Use the Printer > Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.
Administrator Information > Settings to Use the Printer > Making Contacts Available Note: ❏ You can switch between your printer's contacts list and the LDAP using the printer’s control panel. ❏ You can register the following types of destinations in the contacts list. You can register up to 200 entries in total. Fax Destination for fax Email Destination for email You need to configure the email server settings beforehand.
Administrator Information > Settings to Use the Printer > Making Contacts Available 3. Enter Name and Index Word. 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then register again. 5. Enter a value for each item, and then click Apply.
Administrator Information > Settings to Use the Printer > Making Contacts Available Items Settings and Explanation Fax Fax Number Enter between 1 and 64 characters using 0-9 - * # and space. Fax Speed Select a communication speed for a destination. Subaddress (SUB/SEP) Set the sub address that is appended when fax is sent. Enter within 20 characters or less using 0-9, *, # or spaces. If you do not specify this, leave it blank. Password (SID/PWD) Set the password for the sub address.
Administrator Information > 4. Settings to Use the Printer > Making Contacts Available Click Select for Contact(s) for Group. The available destinations are displayed. 5. Select the destination that you want to register to the group, and then click Select. 6. Enter a Name and Index Word. 7. Select whether or not you assign the registered group to the frequently used group. Note: Destinations can be registered to multiple groups. 8. Click Apply.
Administrator Information > 4. Settings to Use the Printer > Making Contacts Available Select Edit. Note: To edit the order of the contacts, select Sort. 5. Select frequently used contacts that you want to register, and then select OK. Note: ❏ To deselect a contact, tap it again. ❏ You can search for addresses from the contacts list. Enter the search keyword into the box on the top of the screen. 6. Select Close.
Administrator Information > 2. Settings to Use the Printer > Making Contacts Available Select one of the Contacts checkboxes. For example, if you select Contacts under the Scan/Copy category, the same checkbox under the Fax category is also selected. 3. Enter a password to encrypt the exported file. You need the password to import the file. Leave this blank if you do not want to encrypt the file. 4. Click Export.
Administrator Information > 8. Settings to Use the Printer > Making Contacts Available Specify the place to save the file, select the file type, and then click Save. The completion message is displayed. 9. Click OK. Check that the file is saved to the specified place. Importing Contacts Import the contacts information from the file. You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2.
Administrator Information > Settings to Use the Printer > Making Contacts Available 13. On the sending completion screen, click OK. The printer's information is updated. Open the contacts from Web Config or printer's control panel, and then check that the contact is updated. Cooperation between the LDAP Server and Users When cooperating with the LDAP server, you can use the address information registered to the LDAP server as the destination of an email or fax.
Administrator Information > Settings to Use the Printer > Making Contacts Available Items Settings and Explanation Kerberos Realm to be Used If you select Kerberos Authentication for Authentication Method, select the Kerberos realm that you want to use. Administrator DN / User Name Enter the user name for the LDAP server in 128 characters or less in Unicode (UTF-8). You cannot use control characters, such as 0x00-0x1F and 0X7F.
Administrator Information > Settings to Use the Printer > Making Contacts Available Items Settings and Explanation Number of search entries Specify the number of search entries between 5 and 500. The specified number of the search entries is saved and displayed temporarily. Even if the number of the search entries is over the specified number and an error message appears, the search can be completed. User name Attribute Specify the attribute name to display when searching for user names.
Administrator Information > Settings to Use the Printer > Preparing to Scan Messages Explanation Connection test failed. This message appears for the following reasons: Check the settings. ❏ The LDAP server address or the port number is incorrect. ❏ A timeout has occurred. ❏ Do Not Use is selected as the Use LDAP Server. ❏ If Kerberos Authentication is selected as the Authentication Method, settings such as Realm (Domain), KDC Address and Port Number (Kerberos) are incorrect. Connection test failed.
Administrator Information > Settings to Use the Printer > Preparing to Scan Name Settings Location Requirement Scan to Cloud Printer registration to Epson Connect Device Internet connection environment Contact registration to Epson Connect Epson Connect service User and printer registration to Epson Connect Related Information & “Setting a Shared Network Folder” on page 358 & “Configuring a Mail Server” on page 354 Scanning From a Computer Install the software and check that the network scan s
Administrator Information > Settings to Use the Printer > Making Fax Features Available Making Fax Features Available Before Using Fax Features Set up the following to use the fax features. ❏ Connect the printer correctly with the phone line and, if necessary, with a phone ❏ Complete the Fax Setting Wizard, which is required to make basic settings. Set the following as necessary.
Administrator Information > Settings to Use the Printer > Making Fax Features Available You may need to connect the phone cable to an adapter provided for your country or region. Note: Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap if you are not connecting your telephone. In areas where lightning strikes occur frequently, we recommend that you use a surge protector.
Administrator Information > Settings to Use the Printer > Making Fax Features Available Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details.
Administrator Information > Settings to Use the Printer > Making Fax Features Available Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly. 3. Select Fax on the home screen. 4. Pick up the handset.
Administrator Information > Settings to Use the Printer > Making Fax Features Available Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard 1. Select Settings on the home screen on the printer's control panel, and then select General Settings > Fax Settings > Fax Setting Wizard. 2. Following the on-screen instructions, enter the sender name such as your company name, your fax number. Note: Your sender name and your fax number appear as the header for outgoing faxes. 3.
Administrator Information > Settings to Use the Printer > Making Fax Features Available & “Receive Mode:” on page 312 & “Making Settings to Receive Faxes Operating Only a Connected Phone” on page 393 & “Basic Settings” on page 311 Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use. The settings made using Fax Setting Wizard can also be changed.
Administrator Information > 6. Settings to Use the Printer > Making Fax Features Available Select OK to apply the settings. The access code is stored in the printer. Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine. 1. Select Settings on the home screen on the printer's control panel.. 2. Select General Settings > Fax Settings > Basic Settings. 3. Set Receive Mode to Auto. 4.
Administrator Information > Settings to Use the Printer > Making Fax Features Available Making Settings to Save and Forward Received Faxes The printer is set to print received faxes by default. Besides printing, you can set the printer to save and/or forward received faxes. Note: As well as using the printer's control panel, you can also make settings using Web Config.
Administrator Information > Settings to Use the Printer > Making Fax Features Available ❏ To save received faxes to an external memory device: A Insert a memory device into the printer's external interface USB port. B Select Save to Memory Device. C Select Yes. To print the documents automatically while saving them in the memory device, select Yes and Print instead. D Check the message that is displayed, and then tap Create. A folder for saving received documents is created in the memory device.
Administrator Information > Settings to Use the Printer > Making Fax Features Available 1. Select Settings on the printer's control panel, then select General Settings > Fax Settings. 2. Select Receive Settings > Save/Forward Settings > Unconditional Save/Forward. When a message is displayed, check the content, and then tap OK. 3. Make settings for up to five forwarding destinations. A Select Forward. B Select Yes.
Administrator Information > Settings to Use the Printer > Making Fax Features Available Making Settings to Save and Forward Received Faxes with Specific Conditions You can save and/or forward received faxes under set conditions. Note: ❏ The printer is set to print received faxes by default. ❏ You can also receive and save faxes without any conditions.
Administrator Information > Settings to Use the Printer > Making Fax Features Available ❏ Receiving Time: The printer saves and forwards received faxes during the specified time period. Enable the Receiving Time setting and then set the time in Start Time and End Time. 5. Select Save/Forward Destination and then make settings for the target destination, box, and/or an external memory device. ❏ To save the received faxes to the Inbox or a confidential box: A Select Save to Fax Box.
Administrator Information > Settings to Use the Printer > Making Fax Features Available Related Information & “Save/Forward Settings” on page 314 & “Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 123 Making Forwarding Settings to Receive Faxes with Specified Conditions You can make forwarding settings to a destination, an email address, shared folders or another fax machine from a specified sender or at a specified time.
Administrator Information > 5. Settings to Use the Printer > Making Fax Features Available Select Save/Forward Destination, and then make settings for a forwarding destination. A Select Forward. B Select Yes. To print the documents automatically while forwarding them, select Yes and Print instead. C Select Destination > Add Entry, and then select forwarding destinations from the contacts list. You can specify a forwarding destination.
Administrator Information > Settings to Use the Printer > Making Fax Features Available Making Settings for Blocking Junk Faxes You can block junk faxes. 1. Select Settings on the home screen on the printer's control panel. 2. Select General Settings > Fax Settings > Basic Settings > Rejection Fax. 3. Set the condition to block junk faxes. Select Rejection Fax, and then enable the following options. ❏ Rejection Number List: Rejects faxes that are in the Rejection Number List.
Administrator Information > Settings to Use the Printer > Making Basic Operation Settings for the Printer 2. Select General Settings > Fax Settings > Receive Settings. 3. Select Save/Forward Settings > Unconditional Save/Forward > Save to Computer > Yes and Print. Making Save to Computer Setting not to Receive Faxes To set the printer not to save received faxes on the computer, change the settings on the printer. Note: You can also change the settings using the FAX Utility.
Administrator Information > Settings to Use the Printer > Making Basic Operation Settings for the Printer Power Saving Settings During Inactivity You can set up the time to shift to the power saving mode or to turn the power off when the printer’s control panel is not operated for a certain period of time. Set the time depending on your usage environment. 1. Access Web Config and select the Device Management tab > Power Saving. 2.
Administrator Information > Settings to Use the Printer > Making Basic Operation Settings for the Printer Synchronizing the Date and Time with Time Server When synchronizing with the time server (NTP server), you can synchronize the time of the printer and the computer on the network. The time server may be operated within the organization or published on the Internet. When using the CA certificate or Kerberos authentication, time-related trouble can be prevented by synchronizing with the time server. 1.
Administrator Information > Settings to Use the Printer > Problems when Making Settings Problems when Making Settings Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the printer's control panel or driver screen. If you have the notification email set when the events occur, you can promptly learn the status. ❏ Network connection report Diagnose the network and the printer status, and then print the result.
Administrator Information > Managing the Printer > Introduction of Product Security Features The common name of the certificate and the printer do not match. If the common name of the certificate and the printer do not match, the message "The name of the security certificate does not match···" is displayed when accessing Web Config using SSL/TLS communication (https). This happens because the following IP addresses do not match.
Administrator Information > Managing the Printer > Administrator Settings Feature name Feature type What to set What to prevent Setup for access control Limits the functions that can be used on devices, such as print, scan, copy, and fax for each user. If you log on with a user account registered in advance, you are allowed to use certain functions. Register any user account, and then select the function you want to allow, such as copy and scan.
Administrator Information > Managing the Printer > Administrator Settings 1. Select Settings on the printer's control panel. 2. Select General Settings > System Administration > Security Settings > Admin Settings. 3. Select Admin Password > Register. 4. Enter the new password. 5. Enter the password again. Note: You can change or delete the administrator password when you select Change or Reset on the Admin Password screen and enter the administrator password.
Administrator Information > 3. Managing the Printer > Administrator Settings Select On on Lock Setting. Check that is displayed on the home screen. Enabling the Lock Setting from a Computer 1. Access Web Config and click the Administrator Login. 2. Enter the user name and password, and then click OK. 3. Select the Device Management tab > Control Panel. 4. On the Panel Lock, select ON. 5. Click OK. 6. Check that is displayed on the home screen on the printer's control panel.
Administrator Information > Managing the Printer > Administrator Settings General Settings menu Panel Lock LCD Brightness - Sounds - Sleep Timer ✓ Wake from Sleep - Power Off Timer or Power Off Settings ✓ Date/Time Settings ✓ Country/Region ✓ ✓*1 Language Start-up Screen ✓ Edit Home ✓ Wall Paper ✓ Operation Time Out ✓ Keyboard - Default Screen(Job/Status) ✓ General Settings menu Panel Lock Printer Settings Paper Source Settings - Universal Print Settings ✓ Auto Error Solv
Administrator Information > Managing the Printer > Administrator Settings General Settings menu Panel Lock Wi-Fi Setup ✓ Wired LAN Setup ✓ Network Status ✓ Wired LAN/Wi-Fi Status ✓*2 Wi-Fi Direct Status ✓*2 Email Server Status ✓*2 Print Status Sheet ✓*2 ✓*3 Connection Check ✓ Advanced Device Name ✓ TCP/IP ✓ Proxy Server ✓ Email Server ✓ IPv6 Address ✓ MS Network Sharing ✓ Link Speed & Duplex ✓ Redirect HTTP to HTTPS ✓ Disable IPsec/IP Filtering ✓ Disable IEEE802.
Administrator Information > Managing the Printer > Administrator Settings General Settings menu Panel Lock Quick Operation Button ✓ Basic Settings ✓ Send Settings ✓ Receive Settings ✓ Report Settings ✓ Security Settings ✓ Check Fax Connection ✓ Fax Setting Wizard ✓ General Settings menu Panel Lock ✓ Scan Settings Confirm Recipient ✓ Email Server ✓ General Settings menu Panel Lock ✓ System Administration 412
Administrator Information > Managing the Printer > Administrator Settings General Settings menu Panel Lock ✓ Contacts Manager ✓*1*4 Register/Delete ✓*4 Frequent Print Contacts ✓ View Options ✓*4 Search Options ✓*4 Clear Internal Memory Data ✓ Security Settings ✓ Restrictions ✓ Access Control ✓ Admin Settings ✓ Admin Password ✓ Lock Setting ✓ Password Encryption ✓ Customer Research ✓ Restore Default Settings ✓ Firmware Update ✓ ✓ = To be locked. - = Not to be locked.
Administrator Information > Managing the Printer > Administrator Settings ❏ Presets ❏ Add New ❏ Delete ❏ Rename ❏ Add or remove to Home screen ❏ Changing user settings ❏ Settings > User Settings. Related Information & “Lock Setting Items for General Settings Menu” on page 409 & “Items That Can Be Set Individually” on page 414 Operating Display and Function Setting Individually For the some target items of the Lock Setting, you can individually set whether they are enabled or disabled.
Administrator Information > Managing the Printer > Administrator Settings ❏ Access to Show Sent History of Scan to Email : Scan > Email > Menu > Show Sent History Control the display of the history of email sending for the scan to mail function. Select On to display the history of email sending. ❏ Access to Print Sent History of Scan to Email : Scan > Email > Menu > Print Sent History Control the printing of the history of email sending for the scan to mail function. Select On to permit the printing.
Administrator Information > Managing the Printer > Restricting Available Features 2. Click Administrator Login. 3. Enter the user name and administrator password in User Name and Current password. 4. Click OK. The locked items and Administrator Logout are displayed when being authenticated. Click Administrator Logout to log off.
Administrator Information > Managing the Printer > Restricting Available Features Related Information & “Application for Configuring Printer Operations (Web Config)” on page 301 Editing the User Account Edit the account registered to access control. 1. Access Web Config and select the Product Security tab > Access Control Settings > User Settings. 2. Click Edit for the number you want to edit. 3. Change each item. 4. Click Apply. Return to the user setting list after a specific length of time.
Administrator Information > 2. Managing the Printer > Disabling the External Interface Select Enables Access Control. If you select Allows printing and scanning without authentication information, you can print or scan from the drivers that are not set with the authentication information. Set it when you want to control the operation only from the printer's control panel and to permit printing and scanning from the computers. 3. Click OK.
Administrator Information > Managing the Printer > Monitoring a Remote Printer ❏ PC Connection via USB If the driver was installed on the computer Connect the printer to the computer using a USB cable, and then confirm that the printer does not print and scan. If the driver was not installed on the computer Windows: Open the device manager and keep it, connect the printer to the computer using a USB cable, and then confirm that the device manager's display contents stays unchanged.
Administrator Information > Managing the Printer > Monitoring a Remote Printer To use this function, you need to set up the mail server before setting up notifications. Related Information & “Configuring a Mail Server” on page 354 Configuring Email Notification Configure email notification by using Web Config. 1. Access Web Config and select the Device Management tab > Email Notification. 2. Set the subject of email notification.
Administrator Information > Managing the Printer > Backing Up the Settings Items Settings and Explanation Maintenance box: nearing end Notice when the maintenance box is nearing full. Administrator password changed Notice when administrator password has been changed. Paper out Notice when the paper-out error has occurred in the specified paper source.. Printing stopped* Notice when the printing is stopped due to paper jam or paper cassette not set.
Administrator Information > Advanced Security Settings > Security Settings and Prevention of Danger Related Information & “Application for Configuring Printer Operations (Web Config)” on page 301 Import the settings Import the exported Web Config file to the printer. c Important: When importing values that include individual information such as a printer name or IP address, make sure the same IP address does not exist on the same network. 1.
Administrator Information > Advanced Security Settings > Security Settings and Prevention of Danger Name Feature type What to set What to prevent Control of protocol Controls the protocols and services to be used for communication between printers and computers, and it enables and disables features. A protocol or service that is applied to features allowed or prohibited separately. Reducing security risks that may occur through unintended use by preventing users from using unnecessary functions.
Administrator Information > Advanced Security Settings > Controlling Using Protocols Controlling Using Protocols You can print using a variety of pathways and protocols. If you are using a multi-function printer, you can use network scanning and PC-FAX from an unspecified number of network computers. You can lower unintended security risks by restricting printing from specific pathways or by controlling the available functions. Controlling protocols Configure the protocol settings. 1.
Administrator Information > Advanced Security Settings > Controlling Using Protocols Protocol Description IPP Settings You can specify whether or not to allow printing from IPP. When this is enabled, you can print over the Internet. SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices, monitoring, and so on. SNMPv3 Settings You can specify whether or not to enable SNMPv3. This is used to set up encrypted devices, monitoring, etc.
Administrator Information > Advanced Security Settings > Controlling Using Protocols LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD. The printer is displayed in the Windows network map. Device Name Displays the LLTD device name. LLMNR Settings Items Setting value and Description Enable LLMNR Select this to enable LLMNR. You can use name resolution without NetBIOS even if you cannot use DNS.
Administrator Information > Advanced Security Settings > Controlling Using Protocols Items Setting value and Description URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is connected by Wi-Fi Direct. The URL is a combined value of the printer’s IP address, Port number, and IPP printer name. Printer Name Displays the IPP printer name. Location Displays the IPP location. SNMPv1/v2c Settings Items Setting value and Description Enable SNMPv1/v2c Select to enable SNMPv1/v2c.
Administrator Information > Advanced Security Settings > Using a Digital Certificate Using a Digital Certificate About Digital Certification ❏ CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority. This certificate certifies the existence of the printer is and used for SSL/TLS communication so that you can ensure the safety of data communication.
Administrator Information > 1. Advanced Security Settings > Using a Digital Certificate Access Web Config, and then select the Network Security tab. Next, select SSL/TLS > Certificate or IPsec/IP Filtering > Client Certificate or IEEE802.1X > Client Certificate. Whatever you choose, you can obtain the same certificate and use it in common. 2. Click Generate of CSR. A CSR creating page is opened. 3. Enter a value for each item.
Administrator Information > Advanced Security Settings > Using a Digital Certificate Items Settings and Explanation Organization/ Organizational Unit/ Locality/ State/Province You can enter between 0 and 64 characters in ASCII (0x20-0x7E). You can divide distinguished names with commas. Country Enter a country code in two-digit number specified by ISO-3166. Sender's Email Address You can enter the sender's email address for the mail server setting.
Administrator Information > 4. Advanced Security Settings > Using a Digital Certificate Click OK. A completion message is displayed. Note: Click Confirm to verify the certificate information. Related Information & “Application for Configuring Printer Operations (Web Config)” on page 301 CA-signed Certificate Importing Setting Items Items Server Certificate or Client Certificate Settings and Explanation Select a certificate’s format. For SSL/TLS connection, the Server Certificate is displayed.
Administrator Information > Advanced Security Settings > Using a Digital Certificate Related Information & “Application for Configuring Printer Operations (Web Config)” on page 301 Updating a Self-signed Certificate Because the Self-signed Certificate is issued by the printer, you can update it when it has expired or when the content described changes. 1. Access Web Config and select the Network Security tab > SSL/TLS > Certificate. 2. Click Update. 3. Enter Common Name.
Administrator Information > Advanced Security Settings > SSL/TLS Communication with the Printer 2. Click Import. 3. Specify the CA Certificate you want to import. 4. Click OK. When importing is complete, you are returned to the CA Certificate screen, and the imported CA Certificate is displayed. Related Information & “Application for Configuring Printer Operations (Web Config)” on page 301 Deleting a CA Certificate You can delete the imported CA Certificate. 1.
Administrator Information > 3. Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering Click Next. A confirmation message is displayed. 4. Click OK. The printer is updated. Related Information & “Application for Configuring Printer Operations (Web Config)” on page 301 Configuring a Server Certificate for the Printer 1. Access Web Config and select the Network Security tab > SSL/TLS > Certificate. 2. Specify a certificate to use on Server Certificate.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering Configuring Default Policy To filter traffic, configure the default policy. The default policy applies to every user or group connecting to the printer. For more fine-grained control over users and groups of users, configure group policies. 1. Access Web Config and then select the Network Security tab > IPsec/IP Filtering > Basic. 2. Enter a value for each item. 3. Click Next.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected to. ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance.
Administrator Information > Items Remote Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering Settings and Explanation Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate. ID Enter the printer's ID that matches to the type of ID. You cannot use "@", "#", and "=" for the first character.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access Select this to permit configured IP packets to pass through. Refuse Access Select this to refuse configured IP packets to pass through.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port numbers at the maximum. Example: 20,80,119,5220 If you do not enter a port number, all ports are controlled.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Local Settings and Explanation Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the printer.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option. The header and data of the IP packets are encrypted.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering Combination of Local Address(Printer) and Remote Address(Host) on Group Policy Setting of Local Address(Printer) Setting of Remote Address(Host) IPv4 IPv6*2 Any addresses*3 IPv4*1 ✓ – ✓ IPv6*1*2 – ✓ ✓ Blank ✓ ✓ ✓ *1If IPsec is selected for Access Control, you cannot specify in a prefix length.
Administrator Information > Service Name Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering Protocol type Local port number Remote port number Features controlled FTP Control (Local) TCP 21 Any port FTP server (controlling FTP printing) FTP Data (Remote) TCP Any port 20 FTP client (forwarding scan data and received fax data) However this can control only an FTP server that uses remote port number 20.
Administrator Information > Advanced Security Settings > Encrypted Communication Using IPsec/IP Filtering ❏ Authentication Method: Pre-Shared Key ❏ Pre-Shared Key: Enter up to 127 characters. Group Policy: Do not configure. Receiving printing data and printer settings This example allows communications of printing data and printer configuration from specified services. Default Policy: ❏ IPsec/IP Filtering: Enable ❏ Access Control: Refuse Access Group Policy: ❏ Enable this Group Policy: Check the box.
Administrator Information > 2. Advanced Security Settings > Connecting the Printer to an IEEE802.1X Network Import the certificate in Client Certificate. If you have already imported a certificate published by a Certification Authority, you can copy the certificate and use it in IPsec/IP Filtering. To copy, select the certificate from Copy From, and then click Copy.
Administrator Information > Advanced Security Settings > Connecting the Printer to an IEEE802.1X Network Items EAP Type Settings and Explanation Select an option for an authentication method between the printer and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS EAP-TTLS You need to configure a password. PEAP/MSCHAPv2 User ID Configure an ID to use for an authentication of a RADIUS server. Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Administrator Information > Advanced Security Settings > Connecting the Printer to an IEEE802.1X Network Related Information & “Application for Configuring Printer Operations (Web Config)” on page 301 & “Configuring a CA-signed Certificate” on page 428 & “Configuring a CA Certificate” on page 432 Checking IEEE802.1X Network Status You can check the IEEE802.1X status by printing a network status sheet. Status ID IEEE802.1X Status Disable IEEE802.1X feature is disable. EAP Success IEEE802.
Administrator Information > Advanced Security Settings > Solving Problems for Advanced Security Solving Problems for Advanced Security Restoring the Security Settings When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server. In this case, restore the security settings in order to make settings for the device again or to allow you temporary use.
Administrator Information > Advanced Security Settings > Solving Problems for Advanced Security Security Methods Algorithms IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5 IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30* ESP encryption algorithm AES-CBC-128, AES-CBC
Administrator Information > Advanced Security Settings > Solving Problems for Advanced Security Cannot Create the Secure IPP Printing Port The correct certificate is not specified as the server certificate for SSL/TLS communication. If the specified certificate is not correct, creating a port may fail. Make sure you are using the correct certificate. The CA certificate is not imported to the computer accessing the printer. If a CA certificate is not imported to the computer, creating a port may fail.
Administrator Information > Advanced Security Settings > Solving Problems for Advanced Security CA-signed Certificate is more than 5KB. You cannot import a CA-signed Certificate that is more than 5KB. The password for importing the certificate is incorrect. Enter the correct password. If you forget the password, you cannot import the certificate. Re-obtain the CA-signed Certificate.
Administrator Information > Advanced Security Settings > Solving Problems for Advanced Security Warning Relating to a Digital Certificate Appears Messages Enter a Server Certificate. Cause/What to do Cause: You have not selected a file to import. What to do: Select a file and click Import. CA Certificate 1 is not entered. Cause: CA certificate 1 is not entered and only CA certificate 2 is entered. What to do: Import CA certificate 1 first. Invalid value below.
Administrator Information > Advanced Security Settings > Solving Problems for Advanced Security Messages Cannot use the Server Certificates that include more than three CA certificates. Cause/What to do Cause: The certificate file in PKCS#12 format contains more than 3 CA certificates. What to do: Import each certificate as converting from PKCS#12 format to PEM format, or import the certificate file in PKCS#12 format that contains up to 2 CA certificates. The certificate has expired.
Administrator Information > Advanced Security Settings > Solving Problems for Advanced Security Related Information & “Importing a CA-signed Certificate” on page 430 & “Deleting a CA-signed Certificate” on page 431 455
Where to Get Help Technical Support Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457 Contacting Epson Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where to Get Help > Contacting Epson Support > Help for Users in Australia Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site. http://support.epson.net/ http://www.epson.
Where to Get Help > Contacting Epson Support > Help for Users in New Zealand Internet URL http://www.epson.com.au Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (email). Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice.
Where to Get Help > Contacting Epson Support > Help for Users in Indonesia Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.
Where to Get Help > Province Contacting Epson Support > Help for Users in Malaysia Company Name Address Phone E-mail DKI JAKARTA EAST JAWA BANTEN ESS JAKARTA SUDIRMAN Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav. 3 Jakarta Pusat - DKI JAKARTA 10220 (+6221) 5724335 ESS SURABAYA Ruko Surya Inti Jl. Jawa No 2-4 Kav. 29 Surabaya - Jawa Timur (+6231) 5014949 Ruko Mall WTC Matahari No. 953, SerpongBanten (+6221) 53167051 / 53167052 Komplek Ruko Metro Plaza Block C20 Jl.
Where to Get Help > Contacting Epson Support > Help for Users in Singapore Fax: 603-5628 8388/603-5621 2088 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Where to Get Help > Contacting Epson Support > Help for Users in Vietnam ❏ Product usage questions or problem troubleshooting ❏ Enquiries on repair service and warranty Help for Users in Thailand Contacts for information, support, and services are: World Wide Web http://www.epson.co.th Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Call Centre Phone: 66-2685-9899 Email: support@eth.epson.co.
