User's Manual Before Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Transporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Troubleshooting. . . . . . . . .
English Before Use Please read this manual carefully before using this product. Keep this manual at hand for immediate reference whenever necessary. For details about the functions and operation procedure of this product and software, refer to Technical Reference Guide. Safety Precautions The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to customers and other persons, and property damage.
English ❏ Do not use a damaged power cable. Doing so may cause electric shock or fire. Contact qualified service personnel for advice if the power cable is damaged. Observe the following points so as not to damage the power cable: • • • • Do not modify the power cable. Do not place heavy objects on the power cable. Do not forcibly bend, twist or pull the power cable. Do not locate the power plug near a heating device. ❏ Do not hold the power plug with a wet hand. Doing so may cause electric shock.
English !CAUTION: ❏ Do not allow anyone to stand or place heavy objects on top of this product. Equipment may fall or collapse, causing breakage and possible injury. ❏ Install the cables and optional products in the proper direction according to the proper procedures. Failure to install correctly may cause fire or injury. Follow the instructions in this manual to install them properly.
English ❏ Do not allow foreign objects to fall into the cartridge installation section. Doing so may cause printing malfunction. Remove any object that might have fallen into the installation section, taking care not to damage the section. ❏ When ink is charged for the first time (right after purchase), ink is consumed for filling the print head nozzle (ink discharge holes) to get ready for printing. That is why the number of the printable sheets may be fewer than for the cartridges to be installed later.
English Part Names and Functions Front Side 1 2 3 4 TM-J7200 1 TM-J7700 Roll paper cover Open this cover to install/replace the roll paper. (U "Installing/Replacing the Roll Paper" on page 21") 2 Front cover Open this cover to install/replace the ink cartridge. (U "Installing/Replacing the Ink Cartridge" on page 24) 3 Control panel (U "Control panel" on page 7) 4 Power Switch Turns the printer on/off.
English Control panel 1 2 6 1 3 4 5 7 (Power) LED Lights up when the printer is turned on. Flashes during head cleaning and other operations such as when turning the printer on/off. 2 (Error) LED Lights up when the printer is offline due to the following conditions. The ink cartridge is not installed or requires replacement. The roll paper has run out. The front cover/roll paper cover is open. During power-on initialization. During power-off processing.
English 6 (Feed) Button Press this button to feed the roll paper or cut sheet. QNotes: Paper cannot be fed using this button in the following cases: • The front cover/roll paper cover is open. • Printer is in the slip paper insertion or removal state. • When head cleaning is being performed or an error has occurred with any sheet selected. 7 (Cleaning) Button Press this button for more than three seconds to perform head cleaning.
English Input/Output Ports 1 1 2 3 4 5 DM-D connector For connecting the customer display. 2 Drawer kick connector For connecting a modular cable for the cash drawer. 3 Power supply connector For connecting the power cable. 4 USB Type B port For connecting a USB cable for connecting to a computer. 5 Ethernet connector For connecting a LAN cable.
English Setup Removing the Protective Materials and Tape Protective materials and tape are applied for protection against impacts during transportation. Remove them before installation. QNotes: The Protective materials and packaging box will be required for future transportation. Keep them in a safe place.
English TM-J7700 2 1 3 B A 8 7 4 6 C 5 D Installing the Printer Install this product in a location as follows: ❏ On an area larger than the bottom surface of the product. ❏ In a location free of vibration and impacts. ❏ In a location that is firm, stable, and horizontal. ❏ In a location where a dedicated power outlet is available. ❏ In a location where you can set and remove paper without difficulty.
English Connecting the AC Adapter !WARNING: Be sure to use the specified AC adapter [PS-180 (model: M159E)]. Connection to an improper power source may lead to equipment damage, fire, or electric shock. Connect the AC Adapter by following the procedure below. For the TM-J7700, you can connect an AC adapter to the underside of the printer. Follow the instructions to install it properly. (U "To install the AC Adapter (only for the TM-J7700)" on page 13) 1. Confirm that the power switch is off. 2.
English To install the AC Adapter (only for the TM-J7700) Follow the procedure below to install the AC Adapter. QNotes: Perform the following when installing the AC adapter. • Be sure to use a dedicated AC adapter [PS-180 (model: M159E)]. • Install the AC adapter so that its label can still be seen after it is attached. • Use a straight plug for the AC inlet side of the power cable.
English 4. Place the AC adapter into the printer with the label side facing up. 5. Align the depressions on the power source fixing plate with the hook protrusions on the main unit and gently push the plate to install. 6. Use the included screws (× 2) to attach the fixing plate.
English 7. Connect the DC cable of the AC adapter to the power supply connector ("24V") and connect the AC cable to the AC adapter. ➀ ➁ 8. Turn the printer right side up and connect the AC cable plug to a power outlet.
English Connecting the Interface Cable Connect the interface cable to be used to the connector on the rear side of the printer. (U "Input/Output Ports" on page 9) Connect the cable to be used to either the USB type-B connector or Ethernet connector. !CAUTION: When using a USB cable, pass the cable through the wire saddle to prevent accidental disconnection.
English Attaching the Power Switch Cover Attach the power switch cover to prevent accidental operation of the power switch. Insert a sharp-pointed object into one of the holes on the power switch cover to turn the power on or off accordingly. Use a sharppointed object to detach the cover. !WARNING: Unplug the product immediately if an accident occurs with the power switch cover attached. Continued use may cause fire or shock. Install the cover as shown in the illustration below.
English Changing the Roll Paper Width You can move the roll paper guide installed in the printer to adjust for use with any of the following four paper widths: 57.5/69.5/76/82.5 mm {2.26/2.74/2.99/3.25"}. The default setting is 76 mm {2.99"}. Follow the procedure below to change the paper width. !CAUTION: ❏ Do not change to wider paper width after using a narrower paper width. The autocutter blade may be worn and may not be able to cut cleanly.
English 4. Change the location of the roll paper guide to match the paper width you want to use. Align the upper and lower grooves, and confirm that the protrusion is inserted in the hole on the bottom. 5. Use the removed screw to affix the roll paper guide.
English Turning On/Off Turning On Press the power switch on the side with the ( ) mark. The (Power) LED lights up and the power turns on. Turning Off !CAUTION: Do not turn off the printer when the (Power) LED is flashing. Press the power switch on the side with the ( ) mark. (Power) LED turns off and the power turns off.
English Installing/Replacing the Roll Paper !CAUTION: ❏ Be sure to use roll paper that meets the specifications. ❏ Do not use thermal paper. ❏ Be careful not to insert your fingers into the paper exit. The cutter blade is installed inside the paper exit and you might be injured. QNotes: Do not open the roll paper cover during printing or paper feeding. Follow the procedure below to install or replace paper: 1. Make sure the printer is turned on. (U "Turning On/Off" on page 20) 2.
English 3. Remove the used roll paper core if there is one. 4. Put the roll paper inside the printer in the correct direction as shown in the illustration below. 5. Before closing the cover, pull out the leading edge of the roll paper and align the mark as shown in the illustration below. ➀ ➁ 6. Close the roll paper cover. The printer will automatically feed the roll paper to remove any slack in the paper.
English Inserting Slip Paper QNotes: • • • • Be sure the paper is flat, without curls, folds, or wrinkles. Use only single sheet paper. Do not insert any multiple sheet paper, as this may cause a paper jam. Pressure sensitive copy paper cannot be used because the printer is an inkjet printer. Roll paper must be installed evenly for printing on slip paper in order to prevent paper jams. Follow the procedure below to insert slip paper: 1. Make sure the printer is turned on. 2.
English Installing/Replacing the Ink Cartridge !CAUTION: Read the handling instructions carefully before installing the ink cartridge. (U "Cautions on the Ink Cartridge" on page 4, "Ink cartridge SJIC33P (K)" on page 34) Install/Replace the ink cartridge by following the procedure below. 1. Make sure the printer is turned on. (U "Turning On/Off" on page 20) 2. Make sure the (Ink) LED is on or flashing. 3. Pull the handle to open the front cover Handle 4.
English 5. Shake the ink cartridge package three or four times before opening it. 6. Insert a new ink cartridge from the top and push it firmly but gently until it clicks into place. 7. Push down the tab in the direction of the arrow before closing the front cover.
English 8. Close the front cover. The (Ink) LED will now turn off. When the ink cartridge is installed for the first time, the starts. (Power) LED flashes and initial ink charging QNotes: The ink cartridge included in the product package is used for initial ink charging. The printer uses ink to prepare for printing when the ink cartridge is installed for the first time. It takes at least two minutes to charge ink. The ink charging time varies depending on the conditions.
English Test Printing You can perform printer status printing using the self-test to check if any print errors, such as dot drop-outs, are occurring. You can use the nozzle check pattern which is printed to check whether the nozzle is clogged. Follow the procedure below to perform the self-test. 1. Make sure the printer is turned off. (U "Turning On/Off" on page 20) 2. Turn the power on while pressing the (Feed) Button. Continue holding the the printer begins feeding roll paper.
English Maintenance Cleaning the Printer Case Be sure to turn off the printer, and wipe the dirt off the printer case with a dry cloth or a damp cloth. !CAUTION: Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so may damage or break the parts made of plastic and rubber. Cleaning the Print Head Perform head cleaning if the print result is not normal as shown in the illustration below. ABC ABC !CAUTION: ❏ Head cleaning takes one to two minutes.
English Transporting Follow the procedure below to transport this printer. 1. Remove the roll paper. QNotes: Leave the ink cartridge in the printer. Transporting the printer with the ink cartridge removed can result in dot dropout or ink adhering to the inside of the case. 2. Turn off the printer. 3. Check that the (Power) LED is off. 4. Disconnect the power cable and all other cables. 5. Attach the protective materials and affix tape as shown in the figure below.
English TM-J7700 2 1 B 3 A 4 C 6. Wrap the printer with protective cushioning material to prevent any impacts during transport. Keep the printer upright and horizontal while packing and transporting it. QNotes: Reshipping it can result in dot dropout. Perform head cleaning if dot dropout occurs.
English Troubleshooting (Error) LED is flashing or lit ❏ Check whether a paper jam has occurred. Remove any jammed paper. (U "Removing Jammed Paper" on page 31) ❏ Check whether the front cover/roll paper cover is closed. Close the cover if open. (U "Front Side" on page 6) ❏ Turn off the power, wait several seconds, and then turn it on again. If the error remains, contact qualified service personnel. Removing Jammed Paper When a paper jam occurs, never pull out the paper forcibly.
English For cut sheets: 1. Open the front cover. 2. Remove the paper causing the paper jam. 3. Close the front cover.
English Specification Item Model number Printing method Specification TM-J7200 Paper feed Paper Unidirectional friction feed Ink cartridge Interface Model: SJIC33P (K) TM-J7700 Serial inkjet Dot Matrix Method Single color printing (Black) Roll paper: Normal quality paper (only single-ply rolls can be used) Slip paper: Normal quality paper (only single-ply can be used) Ethernet USB ×1 10BASE-T/100BASE-TX ×1 USB 2.
English Consumable Products Ink cartridge SJIC33P (K) Ink cartridge specialized for this printer. Genuine Ink Cartridge Recommended ❏ For the best performance of the printer, it is recommended to use genuine Epson ink cartridges. Use of non-genuine Epson ink cartridges can adversely affect the printing quality and prevent the printer from realizing its maximum performance. Epson cannot guarantee the quality and reliability of non-genuine Epson products.
English Appendix Downloading Drivers, Utilities, and Manuals Printer drivers, utilities, and manuals can be downloaded from one of the following URLs: For customers in North America, go to the following web site: http://www.epson.com/support/ For customers in other countries, go to the following web site: https://download.epson-biz.
