Product Support Bulletin

ManualsBrandsEpson ManualsSoftwareCX3200

Page 1 of 2

EPSON PRODUCT SUPPORT BULLETIN

Date:

2/2/2004

Originator:

PSB #:

PSB.2004.02.008

Authorization:

/DS

Reference:

TE03-379 Rev. A

Total Pages:

Product(s):

Perfection 1670/2400/3170/3200 Series Scanners & Stylus

CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products

Subject:

Smart Panel Compatibility on Mac OS 10.3

This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA

and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.01A) is bundled with all

scanner products listed above except the Stylus CX6400 and Stylus Photo RX500. These two

products come with Smart Panel 3.10A.

Description of Issue:

Certain tools on the Smart Panel user interface may not work properly. When launching and/or

scanning from certain applets (programs) in Smart Panel, the program may experience

unexpected behavior and/or generate an error message and fail. In some cases the applet

cannot launch. The following functions and applets are affected:

• On the Smart Panel main user interface, the Target Applet (Scan button

assignment) window (lower left) may not function or display.

• On the Smart Panel main user interface, the Active Device (model selection)

window (lower right) may not function or display.

• On the Smart Panel main user interface, the Palette Interface selection tool

(bottom center) may not function or display.

• Reprint Photos—Error during launch: Unexpected error 109

• Scan and Save—you are unable to select a file type in the File Format field in the

Save File Assistant window.

• Copy (Center) utility--Error during launch: This application has unexpectedly quit.

• Copy to Fax (available on All-in-One products)--Error during launch: This

application has unexpectedly quit.

• Edit Text—Epson Scan may hang when scanning from Full Auto Mode.

• View and Create (3.10A)—no known issues

• Scan to Application—Error during launch: Epson Scan cannot be started. Program

may also hang when trying to open a scanned image in the View Images Assistant

window

Summary of content (14 pages)

PAGE 1
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 2/2/2004 Originator: JD PSB.2004.02.008 /DS Authorization: TE03-379 Rev. A Total Pages: 2 Perfection 1670/2400/3170/3200 Series Scanners & Stylus CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products Smart Panel Compatibility on Mac OS 10.3 This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.
PAGE 2
• Scan to Email-- Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window • Business Card (3.0xA)—Error when attempting to scan: The application has unexpectedly quit. • Epson Photo Site--Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window. Resolution: Epson has released patches that fix the issues listed above.
PAGE 3
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 2/2/2004 Originator: RY PSB.2004.02.004 Authorization: /DS TE03-389 Rev. A Total Pages: 2 Expression 1600/1680/1640XL Series Scanners; Perfection 610/640/1200/1240/1250/1260/1640/1650/1660/1670/2400/2450/3170/3200 Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3 This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.
PAGE 4
Limitations of new driver: • • • • • • This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using Epson Scan. You may receive an error “Epson Scan cannot be started” when trying to scan from a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error, use a Firewire connection or a USB 1.1 only supported port.
PAGE 5
EPSON Date: PSB # Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 05/01/2003 Originator: JD PSB.2003.05.004 Authorization: TE02-629 Rev.A Total Pages: 2 Perfection 1260/1660 Photo/2400 Photo/3200 Photo/Stylus CX3200/5200 Series Smart Panel Installation on Windows XP with Service Pack 1 This bulletin was created to inform you of an issue that can occur when installing Smart Panel 2.5A or 2.6A on a computer running Windows XP (Home or Professional) with Service Pack 1 and the Critical Updates.
PAGE 6
3) Unplug the USB cable from the scanner and close all open programs, including virus protection, screen savers and any programs running in the background. 4) Download DelReg2.5.exe from the Newsoft web site to remove the Smart Panel Registry entries. Use this URL to find the DelReg download page: http://www.newsoftinc.com/download/patch/esp/American/DelReg2.5.exe 5) Download and install a patch from Microsoft's web site. Use this URL to find the download page: http://www.microsoft.
PAGE 7
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 05/08/2003 Originator: TC 2003.05.003 Authorization: N/A Total Pages: 1 Perfection 610/640/1240U/1640SU/1250/1650/1260/1660/2400/2450, Stylus CX3200 and Stylus CX5200 Epson TWAIN v. 5.75A for Apple Macintosh OS X 10.2 and Image Capture This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver (v. 5.75A) in Apple’s Image Capture utility on a Macintosh computer running OS X v.10.2 to v.10.
PAGE 8
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 04/01/2003 Originator: TC PSB.2003.04.003 Authorization: N/A Total Pages: 2 All EPSON Scanners Windows™ and Macintosh® Operating System requirements for USB 1.1/2.0 and IEEE-1394/FireWire® Interface connectivity This bulletin was created to inform customers of EPSON America’s support policy regarding Windows™ and Macintosh® operating system requirements for USB 1.1/2.0 and IEEE1394/FireWire® interface connectivity.
PAGE 9
Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released. Refer to Microsoft Knowledge Base Article - 319973 Universal Serial Bus 2.0 Support in Windows 2000 for more information. Important Notes: 1.) Operating system must not be an upgrade from Windows 95. 2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software. 3.
PAGE 10
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 04/1/2003 Originator: TC PSB.2003.04.001 Authorization: N/A Total Pages: 2 Perfection 640U/1240U/1250/1640SU/1650/2450/1260/1660/2400/3200 Series Scanners and the Stylus CX 3200/5200 all-in-one series Smart Panel Copy Utility may produce copies with a light gray/blue/pink background when printing to non-EPSON printers. Description of issue: If you are using Copy from EPSON Smart Panel 2.5/2.6 or you installed the Copy utility 2.
PAGE 11
Click on the “Image Adjust” button. You will notice the Auto Document Enhancement OFF button is selected (highlighted in dark gray). Click the ON button. You will now notice that this button is selected (highlighted in dark gray). Now click on the large green Copy button, your image will be scanned and printed. The copy of your document should look very close to the original with no background colors added. Note: The Copy utility was designed to scan and print a copy of a Letter size (8.
PAGE 12
EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 02/10/2003 Originator: TC PSB.2003.02.001 Authorization: N/A Total Pages: 3 Perfection 1260/1660/2400/3200 Series, Stylus CX3200/5200 Scan to Email Supported Applications for EPSON Smart Panel v. 2.5A/2.6A Description of issue: This bulletin was created to inform users of a typographical error in the table of supported email applications in the Scan to E-mail utility for Epson’s Smart Panel 2.5A and 2.6A. Smart Panel 2.
PAGE 13
Below, is some additional information on AOL support, taken from NewSoft's Inc. Support web site, URL = http://www.newsoftinc.com/ Q: Can Scan to E-mail support AOL/MSN mail? A: Smart Panel does not support web-based mail. You need to use a MAPI compliant e-mail programs to send a new e-mail in Scan to E-mail. (Please refer to the supported e-mail programs
PAGE 14
Q: Which E-mail program is supported with Scan to E-mail? A: For Windows: Outlook Express 4.5 / 5.0/6 MS Outlook 98 / 2000 / 2002 CC Mail 6.0 - 8.0 PostPet 2.0 Netscape Messenger 4.7 Note: Smart Panel supports MAPI compliant e-mail programs. For Macintosh: Outlook Express 4.5 / 5.0 Eudora Mail Lite 3.1 Eudora Mail 5.1 PowerMail 3.x Ouick Mail 2 - 3.6 PostPet 2.