User's Manual

Paper does not feed properly
The paper may not be mounted on the sprockets correctly.
Make sure the sprocket holes of the paper fit correctly over the
sprockets.
Make sure the sprockets are positioned to match the width of
your paper and that they are locked in place with their covers
closed.
Check the paper on the tractor’s sprockets to make sure it is
not ripped, jammed, or skewed. If something is wrong with
the paper, tear off the paper below the tractor and press
FORM FEED to eject the remaining paper. Then load fresh
paper, making sure the first sheet has a clean, straight edge.
The paper supply may be too far from the printer, or not
aligned with the front or rear tractor. Also, there may be some
obstacle in the way of the paper or something on top of the
paper supply. If you use the rear tractor, make sure that your
printed documents do not interfere with the rear paper supply.
See Chapter 2 for instructions on the proper placement of the
paper supply.
If you are trying to feed paper using one of the control panel
buttons, make sure the printer is off line.
If you are using labels, there are extra paper handling
precautions you must take. See the section in Chapter 2 on
using labels.
Data Dump Mode
The printer has a special feature to make it easy for experienced
users to find the cause of communication problems between the
printer and application programs. In data dump mode, an exact
printout of the codes reaching the printer is produced.
7-6
Troubleshooting