User Manual

Parent topic: Solving Problems

Uninstalling Scanner Software - Windows

You can uninstall and then re-install your scanner software to solve certain problems.

1. Turn off the scanner.

2. Disconnect any interface cables.

3. Do the following to uninstall each of your scanning software programs, then follow any on-screen

instructions:

• Windows 10: Right-click and select Control Panel > Programs > Programs and Features.

Select the scanner software program and click Uninstall/Change.

• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs

and Features. Select the scanner software program and click Uninstall/Change.

• Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and

Features. (In Classic view, select Programs and click Uninstall a program.) Select the scanner

software program and click Uninstall/Change.

• Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs.

Select the scanner software program and click Change/Remove.

4. Restart your computer, then see the Start Here sheet to re-install your software.

Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.

Parent topic: Uninstall Your Scanner Software

Uninstalling Scanner Software - Mac

In most cases, you do not need to uninstall your scanner software before re-installing it. However, you

can download the Uninstaller utility from the Epson support website to uninstall your scanner software as

described here.

1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or

epson.com.jm/support (Caribbean) and select your product.

2. Follow the instructions on the screen to install the Uninstaller utility.

3. Quit all applications currently running on your Mac.

4. Double-click the Uninstaller icon.