DS-560 User's Guide
Contents DS-560 User's Guide ................................................................................................................................... 7 Scanner Basics............................................................................................................................................ 8 Scanner Parts Locations ...................................................................................................................... 8 Scanner Parts..................................
Using the Network Interface Unit........................................................................................................ 44 Network Interface Unit Control Panel ............................................................................................ 45 Connecting the Network Interface Unit .......................................................................................... 45 Scanning to Network Computers from the Network Interface Unit - Windows ...............................
Scanning is Slow ........................................................................................................................... 86 Cannot Scan Over a Network ........................................................................................................ 87 Scanner Cannot Connect to a Wireless Router or Access Point ................................................... 88 Solving Scanned Image Quality Problems ...............................................................................
libjpeg-turbo................................................................................................................................. 111 A Note Concerning Responsible Use of Copyrighted Materials................................................... 112 Copyright Attribution ....................................................................................................................
DS-560 User's Guide Welcome to the DS-560 User's Guide. For a printable PDF copy of this guide, click here.
Scanner Basics See these sections to learn about the basic features of your scanner. Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner.
1 Scanner cover 2 Page separation lever 3 Edge guides 4 Input tray extension 5 Input tray 6 Cover open lever 7 Output tray 8 Output tray extension 1 Kensington security slot 2 USB port 3 Connect button 4 Power inlet 5 Connection mode switch 9
1 AC adapter 2 Power cord 3 USB cable Parent topic: Scanner Parts Locations Scanner Buttons and Lights Buttons 10
1 The power button 2 The stop button 3 The start button Lights 1 The ! error light 2 The Status light Parent topic: Scanner Parts Locations 11
Page Separation Lever You can scan plastic cards, folded documents, envelopes, or any document that requires an optional carrier sheet by adjusting the position of the page separation lever. Move the separation lever to this position only when scanning plastic cards, folded documents, envelopes, or any document that requires an optional carrier sheet. Leave the separation lever in this position when scanning standard single- or multiple-page documents to prevent paper jams.
Part Part number Carrier sheet B12B813431 Roller assembly kit B12B813561 Network Interface Unit B12B808441 Parent topic: Scanner Basics Changing the Power Off and Sleep Timer Settings You can use the Epson Scan Settings utility to change the time period before the scanner enters sleep mode and turns off automatically. 1. Do one of the following to access the Epson Scan Settings utility: • Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings.
Parent topic: Scanner Basics 14
Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Documents Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This may wrinkle or damage the original. Load these originals using an optional carrier sheet. 1.
3. Slide the input tray edge guides all the way out. 4. Check to make sure that the page separation lever is in the position shown here. Note: To prevent paper jams, keep the lever in this position for most types of documents.
5. If you are loading a multi-page document, fan your stack of originals and tap them gently on a flat surface to even the edges. 6. Slide your originals into the input tray as shown until they meet resistance. Make sure the printed side is face down and top edge first. Note: If you are loading a paper business card, load it horizontally.
7. Slide the edge guides against the edges of the original. Loading Multiple Sizes of Originals in the Input Tray Original Document Loading Capacity Parent topic: Loading Originals Related references Page Separation Lever Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load a mixture of originals at different sizes that meet the document specifications in the input tray.
2. Pull out the output tray and open its extension. 3. Slide the input tray edge guides all the way out.
4. Check to make sure that the page separation lever is in the position shown here. Note: To prevent paper jams, keep the lever in this position for most types of documents. 5. Load the originals in the input tray in descending order of paper size with the largest at the back and the smallest at the front. Note: If you are loading a paper business card, load it horizontally.
6. Slide the edge guides against the edges of the widest document. Parent topic: Loading Originals in the Input Tray Related references Original Document Loading Capacity Original Document Loading Capacity You can load original documents that meet these specifications in your scanner. Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.
• Photos • Originals with wet ink • Ripped, curled, or wrinkled originals • Originals containing staples or paper clips • Originals with holes, other than standard hole-punched originals • Originals that are bound • Originals with carbon paper backing • Transparencies • Glossy originals • Carbon-less paper • Perforated originals • Originals with labels or stickers Parent topic: Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray You can load plastic cards that meet the card specific
2. Pull out the output tray and open its extension. 3. Slide the input tray edge guides all the way out.
4. Load one plastic card horizontally in the input tray as shown, sliding it in until it meets resistance. Make sure the printed side is facedown and top edge first. Note: Do not load a plastic card vertically.
5. Slide the edge guides against the edges of the plastic card. 6. Set the page separation lever to the position shown here. Note: To prevent paper jams, make sure to set the separation lever back to its original position when scanning standard single- or multi-page documents.
Plastic Card Loading Capacity Parent topic: Loading Originals Related references Page Separation Lever Related topics Scanning Plastic Card Loading Capacity You can load plastic cards that meet these specifications in your scanner. Type Plastic cards, including embossed cards (ISO7810 compliant) Size 2.1 × 3.3 inches (56 × 85.6 mm) Thickness Up to 0.05 inch (1.
2. Pull out the output tray and open its extension. 3. Slide the input tray edge guides all the way out.
4. Do one of the following to load your original: • Load a large or thick original or an envelope in the input tray as shown. Make sure the printed side is facedown and top edge first. • For a folded original, fold and load the original as shown.
Caution: Do not load the document with the open side facing down. • For a photo or an irregularly-shaped original, use an optional carrier sheet to load the document. Do the following to load the document into the carrier sheet: • If the original is smaller than the carrier sheet, insert it in the center of the sheet with the printed side facedown and the top facing the arrow on the sheet. • If the original is larger than the carrier sheet, fold it in half with the sides to be scanned facing out.
6. Slide the edge guides against the edges of the sheet. 7. Set the page separation lever to the position shown here. Note: To prevent paper jams, make sure to set the separation lever back to its original position when scanning standard single- or multi-page documents.
Large or Thick Original Loading Capacity Parent topic: Loading Originals Related references Page Separation Lever Related topics Scanning Large or Thick Original Loading Capacity You can load large, thick, or folded originals, or envelopes, that meet these specifications in your scanner. Note: You can load only one large, thick, or folded original, or envelope at a time.
Paper type Paper size Paper weight Loading capacity Plain paper, fine paper, or recycled paper Width: 13 to 35 lb (50 to 130 g/m²) 1 sheet 2 to 8.5 inches (52 to 215.9 mm) Length: Windows: 2 to 36 inches (52 to 914.4 mm) OS X: 2 to 16.5 inches (50.8 to 420.1 mm) Folded plain paper, Unfolded minimum size: fine paper, or recycled A6 (4.1 × 5.8 inches paper [105 × 148 mm]) 13 to 35 lb (50 to 130 g/m²) Unfolded maximum size: Legal (8.5 × 14 inches [216 × 356 mm]) Envelopes Up to 0.015 inch (0.
Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network. Connection Mode Switch Manual Network Connection Setup Connecting to an Existing Wi-Fi Network Direct Wi-Fi Mode Setup Wi-Fi Protected Setup (WPS) Epson DocumentScan App for iOS/Android Using the Network Interface Unit Connection Mode Switch The position of the connection mode switch determines which method you can use to connect the scanner to a wireless network or device, or to a computer.
3. Set up your computer to scan to the networked scanner. Follow the links here for instructions on each procedure. Parent topic: Wi-Fi Networking Related tasks Enabling a Direct Wi-Fi Connection Manually Connecting to a Wi-Fi Router Using EpsonNet Config Setting Up Network Scanning Connecting to an Existing Wi-Fi Network You can set up your scanner to communicate with your computer using a wireless router or access point.
4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the wireless router or access point) Manually Connecting to a Wi-Fi Router Using EpsonNet Config Setting Up Network Scanning Parent topic: Wi-Fi Networking Manually Connecting to a Wi-Fi Router Using EpsonNet Config You can use EpsonNet Config to connect the scanner to an existing Wi-Fi network on a router or access point. Note: You must have a computer with a wireless adapter to set up the connection. 1.
9. Open the Device menu and select Quit. 10. Turn off the scanner. 11. Disconnect the computer or device's direct Wi-Fi connection, then connect the computer or device to the router or access point. 12. Set the connection mode switch on the scanner to Wi-Fi. 13. Turn on the scanner. When the Status light on the scanner stays on, the connection is established. 14. Set up network scanning on your computer.
2. Do one of the following to start Epson Scan Settings: • Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. • Windows (other versions): Click Scan > EPSON Scan Settings. or Start > All Programs or Programs > EPSON > EPSON • OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. 3. Select your scanner from the Select Scanner list. 4. Select the Network setting and click Add.
5. Do one of the following: • Under Search for addresses, select the IP address of your Network Interface Unit or scanner, and click OK. • Select the Enter address setting, type in the IP address or host name of your Network Interface Unit or scanner, and click OK. 6. Click the Test button to check the connection. You see a confirmation message. 7. Click OK to save your settings and close Epson Scan Settings.
network, it enters access point mode and the scanner itself acts as the network access point for up to 4 devices. 1 Epson scanner 2 Computer with a wireless interface 3 Other wireless device Enabling a Direct Wi-Fi Connection Using WPS to Set Up a Direct Wi-Fi Connection Parent topic: Wi-Fi Networking Enabling a Direct Wi-Fi Connection You can enable a direct Wi-Fi connection to allow direct communication between your scanner and computer or other devices without a wireless router or access point.
1. Set the connection mode switch on the scanner to AP mode. 2. Open the input tray and turn on the scanner. 3. From your computer or device, search for and select the SSID shown on the label on the back of the scanner. 4. Enter the password shown on the label on the back of the scanner. The Status light on the scanner stays on, indicating that the scanner is connected to the network.
3. Press and hold the Connect button for at least 3 seconds until the Status and ! error lights flash alternately. The scanner enters standby mode for WPS connection for two minutes. 4. Press the WPS button on your computer or device, or enable the WPS feature. When the Status light on the scanner stays on, the connection is established.
1. Set the connection mode switch on the scanner to Wi-Fi. 2. Open the input tray and turn on the scanner. 3. Press and hold the Connect button on the scanner for at least 3 seconds, then release it when the Status and ! error lights flash alternately. The scanner enters standby mode for WPS connection for two minutes. 4. Press the WPS button on your router or access point. The Status light on the scanner stays on, indicating that the scanner is connected to the network. 5.
1. Set the connection mode switch on the scanner to AP mode. 2. Open the input tray. 3. Press and hold the Connect button and press the power button to turn on the scanner. 4. Hold the Connect button until the Status and ! error lights flash alternately. The scanner enters standby mode for WPS connection for two minutes. 5. Enter the PIN code 01234565 on the wireless router or access point within two minutes.
7. Set the connection mode switch on the scanner to Wi-Fi. 8. Turn on the scanner. The Status light on the scanner stays on, indicating that the scanner is connected to the network. 9. Set up network scanning on your computer. Parent topic: Wi-Fi Protected Setup (WPS) Related tasks Setting Up Network Scanning Epson DocumentScan App for iOS/Android You can use the Epson DocumentScan app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection.
Network Interface Unit Control Panel 1 The 2 The LCD screen (displays status, operations, and error messages) 3 The settings button (selects product settings, network settings, and maintenance options) 4 The Reset button (returns the LCD to the default screen) 5 The Stop button (cancels scanning) 6 The OK button and arrows (use the arrows to highlight an option and the OK button to select it) 7 The power button (turns the unit on and off) start button (starts scanning when networking is e
1. Start a scan job using Document Capture Pro. 2. Press the OK button on the Network Interface Unit. 3. On the LCD screen of the Network Interface Unit, select the computer you want to send the scanned file to and press the OK button. Note: If your scanner is part of a group, make sure to set the computer to the same group or it will not show up on the LCD screen. 4. If you set up a password in Document Capture Pro, enter the password at the prompt. 5. Select a scan job and press the OK button. 6.
Scanning You can scan original documents or photos and save them as digital files. Starting a Scan from a Scanner Button Scanning with Document Capture Pro and Document Capture Scanning with Epson Scan Scanning Special Projects Starting a Scan from a Scanner Button You can scan using a button on your scanner. This automatically starts the scanning program you have assigned to the button. Your product automatically selects suitable default scan settings, but you can view or change them as necessary.
1. Start Document Capture Pro or Document Capture on a computer connected to the scanner. 2. Click the Manage Job icon from the toolbar at the top of the window. 3. On the Job Management window, click Add or the + icon. 4. Enter a name for the new job, then select the settings you want to view or change and change the settings as necessary, and click OK. Note: See the Help information in Document Capture Pro or Document Capture for details. 5.
You see a window like this: 2. Click the Scan icon.
You see a window like this: Note: If you want to use a scan job that you created instead, select it from the Job list in the Document Capture Pro or Document Capture window, click the Start Job button, and skip the rest of these steps. 3. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture Pro or Document Capture for details. 4. If you want to select detailed scan settings, do one of the following: • Windows: Click Detailed Settings.
5. Click Scan. You see a preview of your scan in the Document Capture Pro (Windows) or Document Capture (OS X) window. 6. If you would like to scan additional originals and add them to the current captured images, click the Add Page button and repeat steps 2 through 5. 7. Check the scanned images and edit them as necessary. 8. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all of the icons below, click the arrow next to the icons.) 9.
You see a window like this: 2. Select options for each of the scan settings on the screen. 3. If necessary, click the Preview button. Epson Scan previews your original, and displays the result in a separate Preview window. The scanner also ejects the page. 4. Reload the page in the scanner.
5. Click the Image Adjustment tab and select any of the image adjustment settings you want to use. Before making adjustments, click the image or scan area in the Preview window. 6. Click Scan. You see the File Save Settings window. 7. Change any of the necessary file save settings and click OK. Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning program.
Color Enhance Enhances the red, green, or blue shades in the scanned image. Brightness Adjusts the overall lightness and darkness of the scanned image. Contrast Adjusts the difference between the light and dark areas of the overall scanned image. Parent topic: Scanning with Epson Scan Scanning Special Projects Your product's scanning software offers various options to help you quickly complete special scan projects.
You see a window like this: 3. Do one of the following to access the Epson Scan settings: • Windows: Click the Scan icon, then click Detailed Settings. • OS X: Open the Scan menu at the top of the screen and select Displays the EPSON Scan Setup Screen. Click the Scan icon.
You see an Epson Scan window like this: 4. Select Double-Sided as the Document Source setting. 5. Select the original document size as the Size setting. 6. Select one of the following as the Stitch Images setting: • Top&Bottom: Places the scanned images one above the other. • Left&Right: Places the scanned images side by side.
7. With Windows, click OK. 8. Click Scan. The scanned image is displayed. Note: If the scanned images are not stitched together correctly, click Configuration on the Epson Scan window and select the Binding Position (for Double-Sided Scanning) setting on the Document tab.
You see this window: 3. Click the Scan icon. 4. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture Pro for details. 5. Click Scan. You see a preview of your scan in the Document Capture Pro window. 6. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all of the icons below, click the arrow next to the icons.) 7. Click File Name & Separation Settings. 8.
9. Select the method you used to separate the originals, select a folder name specification and click OK. 10. Select any additional settings from the File Name Settings dialog and click OK. 11. Select any additional settings and click OK or Send. Your originals are saved into separate files and folders as specified by your settings.
You see a window like this: 3. Select the language used in the document you are going to scan as the Document Language setting. 4. Click the icon that corresponds with the program or format you want to scan to. 5. If you see the Select Scanner window, select your product and click OK. Note: Do not select a WIA option for your product; it will not work correctly. You see the scan settings window. 6. Select your scan settings. 7. Click Preview and adjust the area you want to scan, if necessary. 8.
Your document is scanned and processed into editable text, then you see the Save As window. 10. Select a name and a file format for your document and click Save. The file is saved and then opened in an application associated with the file type you selected, if available on your system. Parent topic: Convert Scanned Documents to Editable Text (OCR) Related topics Loading Originals Scanning Using OCR - OS X You can use the ABBYY FineReader OCR program to convert scanned documents to editable text. 1.
You see a window like this: 3. Open the Get Images From pop-up menu and select your product. 4. Select the language used in the document you are going to scan as the Document Language setting. 5. Select the type of document you are going to scan. Epson Scan starts in the last scan mode you used. 6. Select your scan settings and click Scan. Your document is scanned and you see the Epson Scan window while your document is converted to editable text.
7. Click Close to close the Epson Scan window and Preview window, if necessary. You see the Save Converted File As window: 8. Click the Save button. The file is saved and then opened in an application associated with the file type you selected, if available on your system.
You see a window like this: 2. Click the Scan icon. 3. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture Pro or Document Capture for details. 4. Click Scan. You see a preview of your scan in the Document Capture Pro or Document Capture window. 5. Click one of the cloud service Destination icons to choose where to save your scanned file.
• Microsoft OneNote • Google Drive • SugarSync You see the Transfer Settings window. 6. Enter any required information to set up the destination. If you have previously created a saved setting for the destination, select it from the drop-down list. 7. Adjust any save settings, then click OK, Send, or Print, depending on the destination. Your originals are scanned and uploaded to the indicated server.
Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
3. Pull down on the cover open lever and open the scanner cover. 4. Use a soft, dry cloth to wipe off any dust or dirt on the rollers inside the scanner cover.
5. Wipe off any dust or dirt on the pickup rollers. 6. Plug in the AC adapter and press the power button to turn on the scanner. 7. Hold down the start button for at least two seconds, and press the start button several times to rotate the rollers shown here. Wipe off any dust or dirt on the rollers as they rotate. 8. Turn off the scanner and unplug the AC adapter.
9. Wipe off any dust or dirt on the glass scanning surfaces using a soft, dry cloth. If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove it. Wipe off all remaining liquid. Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass. 10. Close the scanner cover. 11. Plug in the AC adapter and turn on the scanner.
• OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. 3. Click Maintenance. You see a screen like this: 4. You can check the scanner roller counter by reading the number in the Number of Scans field. If the number of scans exceeds the Life Cycle of the rollers, it is time to replace the rollers. 5. Click OK. Parent topic: Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers after you have scanned 100,000 times.
4. Pull down on the cover open lever and open the scanner cover. 5. Squeeze the tab on the right side of the pickup roller cover and open the cover.
Caution: Do not place too much force on the arm inside the cover when replacing the pickup roller. 6. Slide the pickup rollers to the right and remove them.
7. To install the new lower pickup roller, align the notches on the roller and slide it to the left. 8. To install the new upper pickup roller, align the notches on the roller and slide it to the left. Make sure the smaller roller is on the bottom. Caution: Do not touch the surface of the rollers. 9. Close the pickup roller cover. Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Remove the rollers and reinstall them, then try to close the cover again.
10. Press down on the separation roller cover latch inside the scanner cover and pull down the cover to open it. Caution: Be careful not to apply too much force when opening the cover. 11. Press in on the separation roller to release it, then slide the roller to the side and remove it. 12. Pull the release tab on the separation roller and remove it from the spindle.
13. Slide the new separation roller onto the spindle as shown. Make sure that the notches on the roller and spindle align properly. Note: Check that there are no gaps between the roller and spindle. You hear a click when the roller is firmly locked into place. 14. Align the notches on the spindle and the scanner, then slide the separation roller into the scanner and gently push it into place. You hear a click when the roller is correctly aligned and locked into place.
15. While applying gentle pressure on the separation roller, close the separation roller cover. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 16. Close the scanner cover. 17. Plug in the AC adapter and turn on the scanner. Reset the roller counter after replacing the rollers.
You see a screen like this: 4. Click Reset. The number of scans changes to 0 (zero). 5. Click OK. Parent topic: Replacing the Scanner Rollers Related tasks Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here. 1. Turn off the scanner and unplug the AC adapter. 2. Disconnect any connected cables. 3. Close the input tray and the output tray.
4. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product.
Solving Problems Check these sections for solutions to problems you may have using your product. Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems When to Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights.
Light status Condition/solution The Status light is on The scanner is turned on and ready to scan. The Status light is flashing blue The scanner is scanning or initializing. Wait for the Status light to stop flashing before turning off the scanner. The ! error light is on An error has occurred. Try the following: • Check the scanner connection to your computer to make sure it is secure. • Make sure the scanner cover is closed and there is no jammed paper inside.
Solving Scanning Problems Check these solutions if you have problems scanning with your product.
• When using a wireless connection, start Epson Scan on your computer before scanning from the product. • Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to scan over a wireless connection. Connect the scanner using a USB cable. • With OS X, make sure you are logged in as the user who installed the scanner software. Other users must run Epson Scanner Monitor in the Applications folder before using the button to scan.
Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub.
Original Feeds Incorrectly in Scanner If you have problems feeding originals in your scanner, try these solutions: • If multiple pages feed at once, try the following: • Make sure the paper separation lever is in the lower position. • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them. • Load only originals that meets the specifications for your scanner. • Clean inside the scanner and replace the roller assembly kit, if necessary.
3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner.
5. Gently pull out any jammed originals from the output tray. 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. Parent topic: Solving Scanning Problems Related tasks Cleaning Inside Your Scanner Related topics Loading Originals Scanning is Slow If scanning becomes slow, try these solutions: • Scan your original at a lower resolution, if possible. • Make sure your system meets the requirements for your operating system.
• If you are running virus protection or other security software, exclude the TWAIN.log files from monitoring or set the TWAIN.log file as read only (Windows). See your virus protection or security software instructions for details. The TWAIN.
• You may need to disable the firewall and any anti-virus software on your wireless router or access point. • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner. • Epson Scan does not support networks that use only IPv6. Use Epson Scan on a network that supports IPv4.
• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. • Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary.
Related tasks Scanning with Epson Scan Scanned Characters are Blurry If characters in your scanned images are blurry, try these solutions: • Make sure you do not move the scanner or original while scanning. • Operate the scanner on a flat, stable surface. • Adjust these Epson Scan settings (if available) and try scanning again: • Select the Text Enhancement setting. • Adjust the Threshold setting. • Increase the Resolution setting.
Parent topic: Solving Scanned Image Quality Problems Related concepts Convert Scanned Documents to Editable Text (OCR) Related references Available Image Adjustments Related tasks Scanning with Epson Scan Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen.
4. Pull down on the cover open lever and open the scanner cover. 5. Wipe off any stains on the glass scanning surfaces using a soft, dry cloth. Note: If the glass surfaces are stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove it. Wipe off all remaining liquid. Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass.
6. Close the scanner cover. 7. Plug in the AC adapter. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Inside Your Scanner Scanned Image Edges are Cropped If the edges of a scanned image are cropped, try the following solutions: • Select Auto Detect as the Size setting (Epson Scan) or the Document Size setting (Document Capture Pro or Document Capture). • Adjust the cropping area shown in the Crop Margins for Size "Auto" setting in Epson Scan.
1. Turn off the scanner. 2. Disconnect any interface cables. 3. Do the following to uninstall each of your scanning software programs, then follow any on-screen instructions: • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the scanner software program and click Uninstall/Change. • Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and Features. (In Classic view, select Programs and click Uninstall a program.
8. To reinstall your scanner software, see the Start Here sheet for instructions. Parent topic: When to Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or email Epson with your questions.
Parent topic: Solving Problems 96
Technical Specifications These sections list the technical specifications for your scanner. Note: Epson offers a recycling program for end of life products. Please go to this site for information on how to return your products for proper disposal.
Interface Macintosh USB Display Color monitor with 800 × 600 resolution or higher and millions of colors Note: Epson Scan does not support the UNIX File System (UFS) for OS X. Install Epson Scan on a disk or in a partition that does not use UFS.
Dimension Specifications Height 11.7 inches (297 mm) Width 6 inches (152 mm) Depth 6.1 inches (153 mm) Weight Approx. 5.7 lb (2.6 kg) Note: Dimensions do not include projecting parts. Parent topic: Technical Specifications Network Interface Specifications Wireless LAN standard IEEE 802.11 b/g/n Wireless security WPA-PSK (TKIP/AES); WPA2 compliant WEP (64/128 bit) Frequency band 2.
Rated input current 1.37 A Rated input frequency 50 to 60 Hz Power consumption USB connection: Operating: Approx. 18 W Ready mode: Approx. 7 W Sleep mode: Approx. 1.6 W Power off mode: 0.4 W Power consumption Wireless connection: Operating: Approx. 19 W Ready mode: Approx. 8 W Sleep mode: Approx. 3 W Power off mode: 0.4 W AC Adapter AC adapter model A441H Rated input voltage AC 100 to 240 V Rated input current AC 0.6 to 0.
Operating conditions Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions. Parent topic: Technical Specifications USB Interface Specifications Interface type Universal Serial Bus Specification Revision 2.0 Electrical standard Full Speed mode (12 Mbits per second) and Hi-Speed mode (480 Mbits per second) of Universal Serial Bus Specification Revision 2.
Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life products. Please go to this site for information on how to return your products for proper disposal.
Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident.
adapter; the scanner or the AC adapter has been dropped or the case has been damaged; the scanner or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners. • If you are not going to use the scanner for a long period, be sure to unplug the AC adapter from the electrical outlet.
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Info-ZIP Copyright and License libTIFF Software Acknowledgment libjpeg-turbo A Note Concerning Responsible Use of Copyrighted Materials Copyright Attribution Parent topic: Notices Open Source Software License 1) This product includes open source software programs listed in Section 6) according to the license terms of each open source software program.
kernel-2.6.18 lsp-arm-versatile926ejs-2.6.18_pro500 module-init-tools-3.2pre1 mount-2.12 net-tools-1.60 netbase-4.29 psmisc-21.5 readline-libs-5.0 sysvinit-2.86 udev-0.093 udhcp 0.9.8cvs20050124-5 util-linux-2.12 usb8786 GNU LGPL This product includes the open source software programs which apply the GNU Lesser General Public License Version 2 or later version ("LGPL Programs"). The list of LGPL Programs: uclibc-0.9.29 libusb-libs-0.1.12 zeroconf 0.6.1-1 iksemel 1.
This product includes the open source software program "Net-SNMP" which applies the terms and conditions provided by owner of the copyright to the "Net-SNMP". OpenSSL License/Original SSLeay License This product includes the open source software program "OpenSSL toolkit" which applies the license terms of OpenSSL License and Original SSLeay License.
This product includes the open source software program "busybox- 1.2.2.1" which applies the terms and conditions provided by owner of the copyright to the "busybox". linux-ftpd license This product includes the open source software program "linux-ftpd-0.17" which applies the terms and conditions provided by owner of the copyright to the "linux-ftpd".
Salisbury, Dave Smith, Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White. This software is provided "as is," without warranty of any kind, express or implied. In no event shall InfoZIP or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use this software.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Copyright Attribution © 2015 Epson America, Inc.
