User Manual

Table Of Contents
293
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
Make sure your product is turned on and any interface cables are securely connected at both ends.
If your product is connected to a USB hub, connect it directly to your computer instead.
If you scan at a high resolution over a network, a communication error may occur. Lower the
resolution.
If you are scanning with the ADF, check that the document cover and ADF cover are closed.
Make sure Epson Scan 2 is selected as your scanning program.
Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct
product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure the correct product is selected. If necessary, select the Other tab and click Reset.
Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both
versions and install one version.
If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
Parent topic: Solving Scanning Problems
Related topics
Starting a Scan