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easfm.fm5 Page ii Monday, November 25, 1996 4:06 PM All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers.
easfm.fm5 Page iii Monday, November 25, 1996 4:06 PM FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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easter.toc Page ix Tuesday, January 14, 1997 9:59 AM Contents Solving Miscellaneous Printout Problems Characters are incorrect or garbled. The margins are incorrect. The image is inverted as if viewed in a mirror. The printer prints blank pages.
easint.fm5 Page 1 Monday, November 25, 1996 4:32 PM Introduction Your EPSON® Stylus™ COLOR 800 printer is the ideal output device for business graphics, single-page layout proofs, digital photography—or any project you create on your computer. With resolutions up to 1440 by 720 dpi, you get amazingly realistic photographic images and vivid graphics in color, or razor-sharp black printing at speeds up to eight pages per minute.
easint.fm5 Page 2 Monday, November 25, 1996 4:32 PM Introduction Windows System Requirements To use your printer and its software with a PC, your system should have: ◗ An IBM® compatible PC with at least a 386/25 MHz or faster processor ◗ Microsoft® Windows 3.1, Windows for Workgroups™ 3.
easint.fm5 Page 3 Monday, November 25, 1996 4:32 PM Introduction How To Use Your Manuals To set up your printer, see the Quick Setup card. For color printing tips, see the Print It in EPSON Color booklet. This User’s Guide contains the following information: Chapter 1 covers the basics of printing with Windows or Macintosh. Chapter 2 gives guidelines for selecting the right paper or other media for your print job and instructions for loading it in your printer.
easint.fm5 Page 4 Monday, November 25, 1996 4:32 PM Introduction Warnings, Cautions, and Notes You’ll find this information throughout your manual: Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information about your printer. Tips contain additional hints for great printing. Where To Get Help EPSON provides customer support and service through a network of authorized EPSON Customer Care Centers.
easint.fm5 Page 5 Monday, November 25, 1996 4:32 PM Introduction For answers to commonly asked questions about EPSON products 24 hours a day, seven days a week, call EPSON Sound Advice at (800) 442-2110. You can purchase ink cartridges, paper, manuals, accessories, and parts from EPSON Accessories at (800) 873-7766 (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.
easint.fm5 Page 6 Monday, November 25, 1996 4:32 PM Introduction EPSON Fax-on-Demand service You can access EPSON’s technical information library by calling (800) 442-2110 or (800) 922-8911 and selecting the appropriate phone option. You must provide a return fax number to use Fax-on-Demand. EPSON Forum on CompuServe Members of CompuServe® can type GO EPSON at the menu prompt to reach CompuServe’s Epson America Forum.
easint.fm5 Page 7 Monday, November 25, 1996 4:32 PM Introduction Energy-saving Tips Here are a few tips you can use to be even more energy-wise: ◗ If your monitor isn’t Energy Star compliant, turn it off when you’re not using it. ◗ Turn off your computer, printer, and monitor each day when you are done using them. ◗ Use the print preview option in your software so you can catch errors before you print something. ◗ Send e-mail rather than distributing memos.
easint.fm5 Page 8 Monday, November 25, 1996 4:32 PM Introduction ◗ Do not let the power cord become damaged or frayed. ◗ If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total of all devices plugged into the wall outlet does not exceed 15 amperes. ◗ Except as specifically explained in this User’s Guide, do not attempt to service the printer yourself.
easch1.fm5 Page 1 Monday, November 25, 1996 4:33 PM 1 Basic Printing It’s easy to print all your color and black and white documents with your new EPSON Stylus COLOR 800. First you have to set up your printer and install the software, following the instructions on the Quick Setup card.
easch1.fm5 Page 2 Monday, November 25, 1996 4:33 PM Basic Printing Setting Printer Options from Windows Applications This section describes the settings you’ll need to check for all your everyday printouts. See Chapter 3 for information about advanced settings for special print jobs. Follow these steps to check printer settings from your word processor or other Windows software: 1. Click the Print icon or choose Print or Print Setup from the File menu. You see a printing dialog box. 2.
easch1.fm5 Page 3 Monday, November 25, 1996 4:33 PM Basic Printing 4. Choose the Media Type you want to print on from the following list: For printing at the highest resolution (SuperFine quality at 1440 dpi), you need to use one of the photo quality media. For the best printing at any resolution, always use EPSON media.
easch1.fm5 Page 4 Monday, November 25, 1996 4:33 PM Basic Printing Setting Default Printer Options When you change printer settings through your software application, the settings apply only to the application you’re using. If you want to adjust the default settings for all your Windows applications, you can access the dialog box through the Windows 95 Settings option or the Windows 3.1 Control Panel. Make sure all your software applications are closed before you start.
easch1.fm5 Page 5 Monday, November 25, 1996 4:33 PM Basic Printing Checking Printer Status While your document is printing, the EPSON Despooler dialog box appears in the lower right corner of your screen: The name of the file you’re printing appears here. Click to pause printing. Click to restart printing. Click to cancel printing. Note: The Status Monitor appears only if you’re using Windows 95 and you’re not printing over a network.
easch1.fm5 Page 6 Monday, November 25, 1996 4:33 PM Basic Printing Printing from a Macintosh When you set up a new printer for your Macintosh, you need to check the page setup for documents in each application you use. You can then click the print icon or choose Print from the File menu. You see a dialog box that lets you choose which pages to print, the number of copies, and other options.
easch1.fm5 Page 7 Monday, November 25, 1996 4:33 PM Basic Printing 4. Choose the number of copies and indicate which pages you want to print. 5. Make sure the Mode option is set to Automatic. This is the easiest way to get good printing results for all kinds of documents, on all types of paper. 6. Choose the Media Type you want to print on from the following list: For printing at the highest resolution (SuperFine quality at 1440 dpi), you need to use one of the photo quality media.
easch1.fm5 Page 8 Monday, November 25, 1996 4:33 PM Basic Printing What To Do When the Printer Lights Flash paper out light black cleaning button black ink out light color ink out light load/eject button color cleaning button power button power light The four lights on your printer’s control panel show the printer’s status and alert you to problems like paper jams. S When the paper light flashes, paper is jammed in the printer. Turn off the printer and gently pull out all jammed paper.
easch2.fm5 Page 1 Tuesday, January 14, 1997 9:49 AM 2 Printing on Special Media Your EPSON Stylus COLOR 800 lets you print on just about any kind of paper you want to use. You can get great results printing on various sizes of plain paper, letterhead, and envelopes. You’ll get even better results with specially coated ink jet paper. For the best output, use EPSON’s photo-quality media: paper, glossy paper, and glossy film.
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easch2.fm5 Page 3 Tuesday, January 14, 1997 9:49 AM Printing on Special Media Letterhead, Preprinted Forms, and Legal-size Paper Load the top edge first. When you load legal-size paper, pull up the paper support extension as shown below: Note: When you load paper, make sure the printable side is facing up. Some special media have a cut corner that you need to position correctly; follow any instructions in the package. Always handle sheets by the edges, and don’t touch the printable surface.
easch2.fm5 Page 4 Tuesday, January 14, 1997 9:49 AM Printing on Special Media However, you may get better results by loading one sheet at a time. With multiple sheets loaded, the minimum top margin you can use is 1.2 inches (30 mm). If you want to use a smaller top margin, load and print one sheet at a time. Note: Use ink jet papers within one year of purchase. Use glossy media and transparencies within six months. Return unused sheets and envelopes to their original package as soon as possible.
easch2.fm5 Page 5 Tuesday, January 14, 1997 9:49 AM Printing on Special Media If ink smears when you print on envelopes or other thick media, set the paper thickness lever to the + position. Open the printer cover and position the lever as shown below. Then close the cover and print. (Make sure you return the lever to the 0 position before you print on other media.) Set the thickness lever to + if ink smears when you print on envelopes or cards.
easch2.fm5 Page 6 Tuesday, January 14, 1997 9:49 AM Printing on Special Media EPSON Iron-On Transfer Paper For iron-on transfers, make sure you reverse your image before you print it, especially if it includes text. Then the text will read correctly when it’s transferred. You can use the Flip Horizontal option in your printer software. See page 3-6 for more information.
easch2.fm5 Page 7 Tuesday, January 14, 1997 9:49 AM Printing on Special Media 3. Follow the instructions below to print your banner on either a Windows computer or a Macintosh. Printing a Banner from Windows Follow these steps to print a banner or other custom size document on a Windows computer: 1. Create the document in your word processor or other application software. You can create a banner in either portrait or landscape orientation. 2.
easch2.fm5 Page 8 Tuesday, January 14, 1997 9:49 AM Printing on Special Media 5. Choose the paper you want to use from the Paper Size list. If you want to print a banner or other custom-size document, choose User Defined. If you choose User Defined, the following dialog box appears: For banner printing, type any size up to 44 inches. 6. To print a banner, type 8.5 inches for the Paper Width and 44 inches for the Paper Height. (This works for both “landscape” and “portrait” style banners.) Click OK. 7.
easch2.fm5 Page 9 Tuesday, January 14, 1997 9:49 AM Printing on Special Media You see a dialog box like the following: Click to display list of paper sizes. Letter Click to define your own paper size. 3. Choose Portrait or Landscape, depending on the orientation of the banner or document you created. Set the printable area if necessary. 4. Choose the paper you want to use from the Paper Size list. If you want to print a banner or other custom-size project, click the Customize button.
easch2.fm5 Page 10 Tuesday, January 14, 1997 9:49 AM Printing on Special Media 6. Type a name for your custom size in the New Paper Size box. You can create up to eight custom paper sizes. If you give each one a unique name, you’ll be able to reuse them by selecting them from the Page Size list in the Page Setup dialog box. 7. To print a banner, type 8.5 inches for the Width and 44 inches for the Height. (This works for both “landscape” and “portrait” style banners.) Click OK, then OK again. 8.
easch3.fm5 Page 1 Monday, November 25, 1996 4:35 PM 3 Custom Printing When you want to print presentation graphics, photographs, or other special projects, you can use the custom settings in your EPSON Stylus COLOR 800 software. You can choose predefined settings or adjust individual options like brightness, contrast, saturation, and halftoning. For professional-quality color accuracy, you can use Image Color Matching (ICM) under Windows 95 or ColorSync on the Macintosh.
easch3.fm5 Page 2 Monday, November 25, 1996 4:35 PM Custom Printing 2. Access the Main printer settings dialog box as described on page 1-2 (Windows) or page 1-6 (Macintosh). You see one of the following dialog boxes: Click Advanced, then click here to see a list of project types. Note When you use advanced settings, the Quality/Speed slider disappears. Windows Macintosh Click Advanced, then click here to see a list of project types. 3. Choose Color or Black ink.
easch3.fm5 Page 3 Monday, November 25, 1996 4:35 PM Custom Printing 4. Click Advanced, and then Custom Settings. You see the list of project types. 5. Follow these guidelines to choose the right setting for your project: ◗ Photo For printing scanned photographs. Increases contrast in the image. ◗ Text/Graph For printing graphics-intensive documents like presentation pages with charts and graphs. Intensifies colors and lightens the midtones and highlights.
easch3.fm5 Page 4 Monday, November 25, 1996 4:35 PM Custom Printing Customizing Print Quality and Special Effects After you customize your print settings for a special project, you can save them as a group. Then you can reuse them whenever you print a similar project. See page 3-11 for instructions. If you need the maximum control over your project, or you want to experiment with special effects, you can adjust individual settings in your printer software. Follow these steps: 1.
easch3.fm5 Page 5 Monday, November 25, 1996 4:35 PM Custom Printing Macintosh Some of these options are automatically set or disabled by other settings you choose. 4. Choose one of the following Print Quality options: ◗ Economy For low-resolution rough drafts on plain paper. Saves ink. Note: The Print Quality option you choose limits your choice of Media Types. ◗ Normal - 360 dpi For most documents on plain paper, transparencies, or 360 dpi Ink Jet paper.
easch3.fm5 Page 6 Monday, November 25, 1996 4:35 PM Custom Printing 6. Choose one of the following Halftoning options: ◗ No Halftoning For printing black text only. ◗ Error Diffusion For printing photographic or video/digital camera images. Blends each dot of color with the surrounding dots. ◗ Dithering For printing charts, graphs, and other images that require precise, solid areas of bright colors. Arranges dots in orderly patterns. Use Coarse for images with more shading and less detail.
easch3.fm5 Page 7 Monday, November 25, 1996 4:35 PM Custom Printing Customizing Color Settings You can choose from several color adjustment modes or manually adjust brightness, contrast, and saturation. For professional color correction, you can set individual CMY color values. To achieve the maximum color accuracy, you can use Image Color Matching (ICM) under Windows 95 or ColorSync on the Macintosh. Follow these steps to customize your color settings: 1.
easch3.fm5 Page 8 Monday, November 25, 1996 4:35 PM Custom Printing 2. Choose one of the following Color Adjustment Modes: ◗ Automatic Analyzes the color information in your project and optimizes color correction accordingly. ◗ Photo-realistic For printing color photographs. ◗ Vivid For printing graphics-intensive documents like presentation pages with charts and graphs. Intensifies colors and lightens the midtones and highlights.
easch3.fm5 Page 9 Monday, November 25, 1996 4:35 PM Custom Printing 4. Choose Video/Digital Camera, ICM (Windows 95) or ColorSync (Macintosh): ◗ Note: When you choose Video/Digital Camera, ICM, or ColorSync, all the other color options are preset. Video/Digital Camera Use for printing images captured from a digital camera or video. Increases color brightness and makes the image sharper. ◗ ICM (Windows 95 only) Automatically adjusts printout colors to match colors on the screen.
easch3.fm5 Page 10 Monday, November 25, 1996 4:35 PM Custom Printing Follow these steps to set your monitor’s ColorSync profile and use your printer software’s ColorSync features: 1. Open the ColorSync System Profile under ControlPanels on the Apple menu. 2. Click the Set Profile button. 3. Select your monitor from the list, and then click Select. 4. Access the More Settings dialog box as described on page 3-4. 5. Click ColorSync. Note: The EPSON Standard profile is customdesigned for your printer.
easch3.fm5 Page 11 Monday, November 25, 1996 4:35 PM Custom Printing Saving Custom Settings After you’ve fine-tuned your printer settings for a special project, you can save the settings as a group. Then you can quickly reuse them the next time you print a similar project. Follow these steps: 1. Customize your printer settings as described in this chapter. 2. Click the Save Settings button on the Main printer settings dialog box. You see one of the following: Macintosh Windows 3.
easch4.fm5 Page 1 Tuesday, January 14, 1997 9:51 AM 4 c Managing Print Jobs and Network Printing Your printer software includes several utilities for managing print jobs. You can use them to schedule large jobs for convenient times, monitor your printer’s status, and handle network printing. If you’re using your printer on a network, you need to follow special setup procedures.
easch4.fm5 Page 2 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing ◗ Note: The Status Monitor doesn’t work if you’re printing over a network. The Status Monitor, which is available only if you’re using Windows 95, also starts automatically when you send a job to the printer. It displays in the lower right corner of your screen to alert you about printer and ink status, as described on page 1-5. Using the Spool Manager The Spool Manager works like the Windows Print Manager.
easch4.fm5 Page 3 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing The Spool Manager window displays the status of your print queues and journal files and lets you control them. Here are some of the things you can do: For information about any of these procedures and more, use the Spool Manager Help menu.
easch4.fm5 Page 4 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing 3. Make sure EPSON Stylus COLOR 800 is selected, and then choose Setup from the Queue menu. The Queue Setup dialog box appears. 4. Change the spool directory to the one you created in step 1. Also make sure Use Print Manager for this port is checked. (If you don’t see the Status Monitor when you print, make sure it’s unchecked.) Then click OK. 5. Choose Default Spool Directory from the Options menu. 6.
easch4.fm5 Page 5 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing You see the Utility menu: For information about these three utilities, see Chapter 5. 3. Click the Status Monitor icon. You see the Despooler window with the Status Monitor at the bottom: 4. Check the amount of ink you have left. For more information about the Despooler window, see page 1-5.
easch4.fm5 Page 6 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing Enabling the Status Monitor If the Status Monitor doesn’t appear on the Despooler window, you may need to check your bidirectional spool settings. Follow these steps: 1. Click Start, point to Settings, and then point to Printers. 2. Right-click the EPSON Stylus COLOR 800 icon. 3. Select Properties. Then click the Details tab. 4. Click Spool Settings. 5.
easch4.fm5 Page 7 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing If you want to use this utility, you need to turn on background printing in the Chooser and increase the memory allocation for Monitor2. Follow these steps to turn on background printing and use the Monitor2 utility: 1. Open the Chooser from the Apple menu and make sure your EPSON Stylus COLOR 800 printer is selected. 2. Under Background Printing, click On and close the Chooser. 3.
easch4.fm5 Page 8 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing Using the Macintosh Status Monitor You can use the Status Monitor to check the level of ink in your printer and to control the way your software warns you about printer problems. Follow these steps: 1. Choose Print from the File menu or click the Print button in your application. You see the printer settings dialog box. 2. Click the Utility button.
easch4.fm5 Page 9 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing 4. If you want to change printer messages and warnings, click the Configuration button. You see the following dialog box: Printing stops when these messages appear. Printing continues when these messages appear. 5. Choose the options you want and click OK. Network Printing on a PC Note: If you need to install a network interface board in your printer, see Appendix A for instructions.
easch4.fm5 Page 10 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing Setting Up the Host System Follow these steps to set up the computer connected to the printer: 1. Create an icon for the EPSON Spool Manager (EPSPLMGR.EXE in the \WINDOWS\SYSTEM folder or directory). 2. Place this icon in the Startup folder. 3. Open the Spool Manager window as described on page 4-2. 4. In the Spool Manager window, double-click the queue you want to use for network printing.
easch4.fm5 Page 11 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing 5. Click the Browse button and select the directory you’re using for journal files on the host system. 6. Click OK and minimize the Spool Manager. Setting Up Your Network Path in Windows 95 If you want to use your printer on a network running Windows 95, you need to set up the port and network path on the computer connected to the printer. Follow these steps: 1. Double-click My Computer. 2.
easch4.fm5 Page 12 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing 5. Click the Add Port button, then specify the network path to the printer and click OK. 6. Open the Spool Manager window as described on page 4-2. 7. In the Spool Manager window, double-click your printer’s queue. The Queue Setup dialog box appears. 8. Make sure the Use Print Manager for this port option is checked. Then click OK.
easch4.fm5 Page 13 Tuesday, January 14, 1997 9:51 AM Managing Print Jobs and Network Printing Using the AppleTalk Connection Make sure your printer is turned on and then follow these steps to set up your printer on an AppleTalk network: 1. Open the Chooser from the Apple menu. You see a dialog box like the following: 2. Click the EPSON Stylus(AT) icon. 3. Select the AppleTalk zone you want to use. A list of all printers connected to the selected zone appears on the right. 4.
easch5.fm5 Page 1 Monday, November 25, 1996 4:43 PM 5 Maintenance and Transportation It’s easy to keep your EPSON Stylus COLOR 800 printer working at its best. All you have to do is follow the simple instructions in this chapter for replacing ink cartridges, moving the printer, and performing routine maintenance. You can use your printer software utilities to clean and align the print heads whenever necessary.
easch5.fm5 Page 2 Monday, November 25, 1996 4:43 PM Maintenance and Transportation Use these EPSON ink cartridges within six months of installing them and before the expiration date on the package: ◗ Black ink cartridge S020108 ◗ Color ink cartridge S020089 When the A color ink out light comes on, you can continue to print with black ink. Simply turn the printer off and then back on again. When you print, make sure you choose Black as the Ink setting in your printer software.
easch5.fm5 Page 3 Monday, November 25, 1996 4:43 PM Maintenance and Transportation The print heads move slightly left and the Ppower light begins flashing. (The print heads return to their home position if you don’t proceed to step 4 within 60 seconds.) Caution: Don’t open the clamp or remove a cartridge except to replace it with a new one. Once you remove a cartridge, you can’t reuse it, even if it contains ink. 4. Pull up the ink cartridge clamp.
easch5.fm5 Page 4 Monday, November 25, 1996 4:43 PM Maintenance and Transportation Installing the New Cartridge Once you have removed the empty cartridge, you’re ready to install the new one. Follow these steps: 1. Remove the new ink cartridge from its packaging. 2. Remove the yellow tape seal as shown: Caution: You must remove the yellow tape seal from the top of the cartridge; leaving the tape on will permanently damage it.
easch5.fm5 Page 5 Monday, November 25, 1996 4:43 PM Maintenance and Transportation 5. If you need to replace the other ink cartridge, follow the steps under “Removing an Empty Ink Cartridge,” and then steps 1 through 4 under “Installing the New Cartridge.” 6. Press the E load/eject button and close the printer cover. The printer moves the print heads and begins charging the ink delivery system. (Even if you don’t press the button, ink charging begins 60 seconds after you close the clamp.
easch5.fm5 Page 6 Monday, November 25, 1996 4:43 PM Maintenance and Transportation Cleaning the Print Heads If your printed image is unexpectedly light or faint, or dots are missing from the image, you may need to clean the print heads. This unclogs the nozzles so they can deliver ink properly. Cleaning the print heads uses ink, so clean them only if print quality declines.
easch5.fm5 Page 7 Monday, November 25, 1996 4:43 PM Maintenance and Transportation 6. Make sure paper is loaded in the printer and click Print nozzle check pattern (Windows) or Confirmation (Macintosh). See page 5-8 for instructions on examining the nozzle check pattern. If your print quality has not improved, repeat the steps above. If you don’t notice any improvement after doing this four or five times, check the print quality solutions in Chapter 6.
easch5.fm5 Page 8 Monday, November 25, 1996 4:43 PM Maintenance and Transportation If your print quality has not improved, repeat the steps above. If you don’t notice any improvement after doing this four or five times, check the print quality solutions in Chapter 6. Examining the Nozzle Check Pattern Examine the nozzle check pattern you print after cleaning the print heads.
easch5.fm5 Page 9 Monday, November 25, 1996 4:43 PM Maintenance and Transportation Using the Print Head Alignment Utility Follow these steps to run the utility from a Windows computer or a Macintosh: Caution: Load paper that’s at least 8.27 inches (210 mm) wide. This prevents ink from spraying inside the printer and smudging your printouts. 1. Make sure the printer is turned on and paper is loaded. 2. Access the main printer settings dialog box as described in Chapter 1. 3.
easch5.fm5 Page 10 Monday, November 25, 1996 4:43 PM Maintenance and Transportation Cleaning the Printer To keep your printer working at its best, you should clean it several times a year, following these steps: Caution: ◗ Don’t touch the gears inside the printer. ◗ Never use alcohol or thinner for cleaning; they can damage the printer components and case. ◗ Don’t use a hard or abrasive brush. ◗ Don’t get water on the printer components. ◗ Don’t spray lubricants or oils inside the printer. 1.
easch5.fm5 Page 11 Monday, November 25, 1996 4:43 PM Maintenance and Transportation Transporting the Printer Caution: To avoid damage, always leave the ink cartridges installed when transporting the printer. If you want to move your printer some distance, you need to prepare it for transportation and repack it in the original box. Follow these steps: 1. Turn on the printer and wait until the print heads lock in the far right position. Then turn off the printer. 2.
easch6.fm5 Page 1 Tuesday, January 14, 1997 9:48 AM 6 Troubleshooting As you use your printer, you may occasionally experience a paper jam or other problem. The first thing you should do is try to diagnose the problem, following the guidelines in this chapter. Then try the most likely solutions until the problem is fixed.
easch6.fm5 Page 2 Tuesday, January 14, 1997 9:48 AM Troubleshooting ◗ You can use the printer’s hex dump mode to pinpoint communication problems. Then you can fax the printout to a technical support representative or interpret it yourself. See page 6-3 for instructions. ◗ For the latest information, check the EPSON Stylus COLOR 800 Help program and the ReadMe file in the EPSON program group or folder.
easch6.fm5 Page 3 Tuesday, January 14, 1997 9:48 AM Troubleshooting Running a Self Test You can run a self test to determine whether the problem comes from the printer itself or the computer. ◗ If the results are satisfactory, the problem lies in software settings, the interface cable, or your computer. ◗ If the self test does not print correctly, you have a problem with your printer. See the suggestions in this chapter for possible solutions. Follow these steps to run the test: 1.
easch6.fm5 Page 4 Tuesday, January 14, 1997 9:48 AM Troubleshooting 3. Hold down the E load/eject button and the X color cleaning button and press the Ppower button. The printer prints Hex Dump Mode at the top of a page and then stops. 4. Print one or more pages from an application as usual. The printer prints the exact code it receives in hexadecimal format.
easch6.fm5 Page 5 Tuesday, January 14, 1997 9:48 AM Troubleshooting Printed image has horizontal banding. Possible cause Solution The Media Type setting doesn’t match the loaded paper. Make sure the Media Type setting matches the paper or media you’re using. Then the printer software can automatically select other settings for the best quality. See Chapter 1 for instructions. The printable side of the paper is face down. Remove the paper and reload it with the printable side face up.
easch6.fm5 Page 6 Tuesday, January 14, 1997 9:48 AM Troubleshooting Possible cause Solution The Halftoning and Color Use the correct settings for the project you’re printing, following the instructions in Chapter 3. Adjustment Mode options are set incorrectly for your document type. The print head nozzles are clogged. Clean the print heads. See Chapter 5 for instructions. The ColorSync settings are incorrect for your document (Macintosh).
easch6.fm5 Page 7 Tuesday, January 14, 1997 9:48 AM Troubleshooting The printed image is blurry or smeared. Possible cause Solution The printer’s adjust lever is in the 0 position. Set the adjust lever to the + position and try printing again. See Chapter 2 for instructions. The paper is damp or the printable side is face down. Remove the paper and reload a new stack with the printable side face up. See Chapter 2 for instructions. You loaded special media without a support sheet.
easch6.fm5 Page 8 Tuesday, January 14, 1997 9:48 AM Troubleshooting Solving Printing Problems If the printer won’t print, first check that: ◗ The printer is turned on and the Ppower light is on. ◗ Paper is loaded in the printer. ◗ The printer is plugged into a working electrical outlet that’s not controlled by a switch or timer. ◗ The interface cable is securely connected to the printer and computer and both are turned on. If you still can’t print, check the following solutions.
easch6.fm5 Page 9 Tuesday, January 14, 1997 9:48 AM Troubleshooting Possible cause Solution Printing is stalled in Spool Manager (Windows). Delete the stalled print jobs in Spool Manager and resume printing; see Chapter 4 for instructions. Printing is stalled in Monitor2 (Macintosh). Open the Extensions folder, EPSON folder, and Spool folder. Then delete any queued files. The print heads are clogged or the ink cartridges are too old.
easch6.fm5 Page 10 Tuesday, January 14, 1997 9:48 AM Troubleshooting All the lights are flashing. Possible cause Solution You haven’t removed all the packing material from the printer. Remove the packing material, following the instructions on the notice sheet in the box. If the printer still doesn’t print, contact EPSON as described in the Introduction. An internal error has occurred. Turn off your printer, wait a few seconds, and turn it on again.
easch6.fm5 Page 11 Tuesday, January 14, 1997 9:48 AM Troubleshooting You see a spooling error message (Windows). Possible cause Solution If you see error messages or printing is very slow, the problem may be caused by temporary files. Change the Spool Manager default directory, following the instructions in Chapter 4. Your hard drive is too full. Delete unnecessary files to make room on the drive. Your computer doesn’t have enough memory for the file you’re printing.
easch6.fm5 Page 12 Tuesday, January 14, 1997 9:48 AM Troubleshooting Printing is too slow. Possible cause Solution Your printer software options are set incorrectly. For faster printing, try the following: • Set Print Quality to Economy. • Turn MicroWeave off. • Turn High Speed on. • Choose No Halftoning. • Choose Black ink. See Chapters 1 and 3 for more information. Your system doesn’t have enough resources. • Clear space on your hard disk drive or run a defragmentation utility.
easch6.fm5 Page 13 Tuesday, January 14, 1997 9:48 AM Troubleshooting Fixing Paper Problems You can avoid most paper handling problems by doing the following: ◗ Use smooth, high-quality media designed for ink jet printers that meets the media specifications in the Appendix. ◗ Follow all loading and handling instructions included with the media. ◗ Load the media as described in Chapter 2 with the printable side face up.
easch6.fm5 Page 14 Tuesday, January 14, 1997 9:48 AM Troubleshooting Paper jams inside the printer. Try this Then do this Turn off your printer, open the cover, and remove all the paper that’s inside, including any little pieces that may have torn off. Load more paper in the printer, following the instructions in Chapter 2 and on the Quick Setup. If your paper jams frequently, make sure you: • Use smooth, high-quality paper, loaded printable side up.
easch6.fm5 Page 15 Tuesday, January 14, 1997 9:48 AM Troubleshooting Solving Miscellaneous Printout Problems If your printout results are not what you expected, try these solutions. Characters are incorrect or garbled. Possible cause Solution Your printer is not the Windows default printer. Select your printer as the default Windows printer. See your Windows documentation or online help for instructions. Printing is stalled in Spool Manager.
easch6.fm5 Page 16 Tuesday, January 14, 1997 9:48 AM Troubleshooting The printer prints blank pages. Possible cause Solution Your printer is not the Windows default printer. Select your printer as the default Windows printer. See your Windows documentation or online help for instructions. Paper settings in the printer software are incorrect for your paper size. Check the settings in the paper dialog box to make sure they’re correct for your paper size. See Chapter 2 for more information.
easapa.fm5 Page 1 Tuesday, January 14, 1997 9:47 AM A Using Optional Interfaces Your EPSON Stylus COLOR 800 includes both parallel and serial interfaces. You can connect it to a PC or Macintosh, or both at the same time. If you want to connect to another system or to a network, you can install an optional interface board.
easapa.fm5 Page 2 Tuesday, January 14, 1997 9:47 AM Using Optional Interfaces To order an interface board, contact your dealer or call EPSON Accessories at (800) 873-7766 (U.S. sales only). In Canada, call (800) 873-7766 for dealer referral. Using Macintosh Interface Boards If you are planning to install the LocalTalk board, you will also need two LocalTalk Locking Connector Kits (DIN-8 version).
easapa.fm5 Page 3 Tuesday, January 14, 1997 9:47 AM Using Optional Interfaces Installing Optional Interfaces Before you install an optional interface board in your printer, make sure the printer is turned off and all the printer’s lights are off. Then follow these steps: Caution: To avoid damaging your printer or computer, do not install the interface board when the printer is connected to an electrical outlet. 1.
easapa.fm5 Page 4 Tuesday, January 14, 1997 9:47 AM Using Optional Interfaces 5. Slide the interface board along the slots on both sides of the compartment. Push it in firmly to fully insert the board’s connector into the printer’s internal socket. 6. Secure the interface board in the slot with the two screws included with the interface board. 7. Connect the proper interface cable to the interface board and to your computer.
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easapb.fm5 Page 3 Tuesday, January 14, 1997 9:54 AM Technical Specifications Paper Paper Type Size Paper Types Thickness Weight Single Sheets Letter (8.5 × 11 inches) A4 (210 × 297 mm) A5 (148 × 210 mm) B5 (182 × 257 mm) Legal (8.5 × 14 inches) Half letter (5.5 × 8.5 inches) Executive (7.5 × 10 inches) Plain paper and special ink jet papers distributed by EPSON 0.003 to 0.004 inch (0.08 to 0.
easapb.fm5 Page 4 Tuesday, January 14, 1997 9:54 AM Technical Specifications Printable area A B-L A B-R B-R B-L C C Single sheet Envelope A The minimum top margin is 0.12 inch (3.0 mm). When printing multiple sheets of glossy media, the minimum top margin is 1.2 inches (30 mm). BL The minimum left margin is 0.12 inch (3.0 mm). BR The minimum right margin is: 0.35 inch (9.0 mm) for Letter and Legal 0.12 inch (3.0 mm) for all other paper sizes 1.10 inches (28 mm) for #10 envelopes 0.
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easapb.fm5 Page 6 Tuesday, January 14, 1997 9:54 AM Technical Specifications Electrical Specification 120 V model 240 V model Input voltage range 103.5 to 132 V 198 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49.5 to 60.5 Hz Rated current 0.4A Power consumption Approx. 18 W (ISO/IEC 10561 Letter Pattern) 0.
easapb.fm5 Page 7 Tuesday, January 14, 1997 9:54 AM Technical Specifications Control Panel Settings You can change the following “default” settings from the printer’s control panel: Changing control panel settings Setting Options Print direction Auto, Bi-D, Uni-D Font Courier, Roman, Sans Serif, Prestige, Script, Roman T, Sans Serif H, Draft Pitch 10 cpi, 12 cpi, 15 cpi, 17.
easapb.fm5 Page 8 Tuesday, January 14, 1997 9:54 AM Technical Specifications Control Codes ESC/P 2 control codes See the ESC/P® Reference Manual for more information about these commands.
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gloss.fm5 Page 1 Monday, November 25, 1996 4:48 PM Glossary banding buffer The horizontal lines that sometimes appear in a printed image. See also MicroWeave. The portion of the printer’s memory used to store data before printing it. character table A collection of letters, numbers, and symbols that provides you with the characters used in a particular language. characters per inch (cpi) A measure of the size of text characters, sometimes referred to as pitch.
gloss.fm5 Page 2 Monday, November 25, 1996 4:48 PM Glossary error diffusion ESC/P ESC/P 2 finest detail font This halftoning setting smooths out edges by randomly placing dots of varying colors. This has the opposite effect of the Finest Detail setting. Abbreviation for Epson Standard Code for Printers. This system of commands gives you control of your printer from your computer. It is standard for all EPSON printers and supported by most application programs for personal computers.
gloss.fm5 Page 3 Monday, November 25, 1996 4:48 PM Glossary media MicroWeave parallel interface Materials upon which data is printed, such as envelopes, plain paper, special paper, and transparency film. Printing technology that produces images in fine increments to reduce the possibility of banding. See also banding. See interface. print queue Print jobs that are sent to the printer while it is busy are stored in a waiting line, or print queue, until they can be printed.
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