User's Manual
Chapter- 6
Troubleshooting
Refer
to
this
chapter
if
you
encounter
any
difficulties
as
you
set
up
and
use
your
computer.
If
the
suggestions
here
do
not
solve
the
problem,
perform
the
steps
below
to
identify
your
system
and
note
any
error
messages
your
computer
displays.
Then
contact
your
sales
representative
or
the
EPSON
Connection
at
(800) 922-4911
for
assistance.
ldentifying
Your
System
When
you
request
technical
assistance,
be
ready
to
provide
the
serial
number
of
your
computer,
its
system
BIOS
version
number,
its
configuration
(including
the
type
of
disk
drives,
monitor,
and
option
cards),
and
the
names
and
version
numbers
of
any
software
programs
you
are
using.
Use
these
guidelines
to
locate
information
about
your
system
:
Serial
number:
Look
on
the
back
panel
of
the
computer
to
find
the
serial
number.
System
BIOS
version:
System
configuration:
Restart
your
system.
You’ll
see
the
system
BIOS
version
number
displayed
on
the
screen
when
your
system
performs
power-on
diagnostics.
Start
SETUP
and
select
the
System
Summary
option
to
see
your
system’s
configuration.
Troubleshooting
6-1