User's Manual

1. If your printer does not work at all, check that the printer has
power and is properly connected to the computer. (Also,
make sure your printer has paper in it.) See Chapter 1 or
your printer manual for instructions.
2. Check the printer manual for the printer’s correct DIP switch
or control panel settings. These settings help a printer
communicate properly with the computer.
3. Many application programs (such as word processors) must
be set up properly before they can use a printer. Check
your program manual to see what customizing may be
required.
4. If you are using an application program that requires a
printer driver, make sure the correct driver is installed. See
your application program manual for instructions. Also see
your printer manual for additional instructions on using
your printer with application programs.
5. If your printer is properly set up but is still not functioning,
test it from the MS-DOS level. When the screen displays the
MS-DOS command prompt (such as C: \ or A: \), hold
down Shift and press PrintScreen. This should print the
contents of the screen on your printer.
If it does not, you may need to change the internal setting of the
computer’s parallel port for a parallel printer (or serial port
for a serial printer). To do this, use the MS-DOS MODE or
SETMODE command. See your printer manual and
MS-DOS documentation for more details.
Note
If you are running Windows, pressing Shift PrintScreen
copies the screen contents to the clipboard rather than
the printer.
Troubleshooting 6-19