User's Guide

Printing is Slow
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• In Windows, make sure your product is selected as the default printer.
• In Windows, clear any stalled print jobs from the Windows Spooler:
• Windows 7: Click and select Devices and Printers. Right-click your product name, select See
what's printing, select your product name again if necessary, right-click the stalled print job, click
Cancel, and click Yes.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
right-click your product name, select Open, right click the stalled print job, click Cancel, and click
Yes.
• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your
product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
Parent topic: Solving Problems Printing from a Computer
Noise Occurs, But Nothing Prints
If your product makes a printing noise, but nothing prints, try these solutions:
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if
necessary.
• Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
Parent topic: Solving Problems Printing from a Computer
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