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EPSON PRODUCT SUPPORT BULLETIN

Date: 06/20/07 Originator: RD/JA

Bulletin #: PSB.2007.06.001 Authorization:

Reference: N/A Total Pages: 7

Product: Epson Type B Ethernet Card

Subject: Ethernet Card (Epson) Troubleshooting

Note: This procedure explains how to diagnose the Epson Ethernet Card(s) using DHCP (auto IP

addressing).

The following procedure will outline how to troubleshoot an Epson printer connected to an ethernet network using the

Epson type B ethernet card. The example illustrated below is with an Epson Stylus Pro 7800 printer. Depending on

the printer being used, the control panel functions will differ slightly. The basic premise however remains the same

and this procedure will help determine if there is basic communication between the printer and computer when

connected to a network.

Summary of content (10 pages)

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EPSON PRODUCT SUPPORT BULLETIN Date: 06/20/07 Originator: RD/JA Bulletin #: PSB.2007.06.001 Authorization: Reference: N/A Total Pages: 7 Product: Epson Type B Ethernet Card Subject: Ethernet Card (Epson) Troubleshooting Note: This procedure explains how to diagnose the Epson Ethernet Card(s) using DHCP (auto IP addressing). The following procedure will outline how to troubleshoot an Epson printer connected to an ethernet network using the Epson type B ethernet card.
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1. Turn on the Printer and verify that the Printer is READY. Verify that the Printer displays READY.
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2. Verify that the Printer has the Ethernet Card enabled. 1. Press the Menu button (Right Arrow) 1 time. PRINTER SETUP will be highlighted. 2. Press the Down Arrow 3 times. INTERFACE will be highlighted. 3. Verify that AUTO has an * next to it indicating that all the Printer Ports are enabled. 4. Press the Pause button to return the Printer to READY.
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3. Reset the Ethernet Card. Note: 3 different Ethernet Cards are shown. 1. Turn off the printer. Disconnect the Ethernet Cable from the Ethernet Card. 2. Hold down the Black Button on the Ethernet Card while turning on the Printer. Continue to hold the Black Button until 10 seconds after the Printer begins to initialize (moving the Print Head).
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4. Print out the Ethernet Card’s Status Sheet. 1. Load paper into the Printer. 2. Press the Black Button on the Ethernet Card. 3. The Printer will print out the Status Sheet. 4. Verify that “Get IP Address” is set to “Auto” 5. Verify that the “IP Address” is set to “(None)” 6. Turn off the Printer.
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5. Connect the Ethernet Card to a Network, turn on the Printer, and verify that the Status Lights on the Ethernet Card are correct. 1. Turn on the Printer. 2. Plug in an active Ethernet Cable. 3. Verify that the Left LED is on. An amber led indicates a 100 mega bit connection. The led will be another color with a 10 mega bit connection. EPSON Professional Graphics Group 4. Verify that the Right LED is blinking green.
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6. Print out the Ethernet Card’s Status Sheet a second time. 1. Load paper into the Printer. 2. Press the Black Button on the Ethernet Card. 3. The Printer will print out the Status Sheet. 4. Verify that “Get IP Address” is set to “Auto”. 5. Verify that the “IP Address” is set to a valid IP address. 7. Conclusion: Completion of Step 6 indicates that the Ethernet Card and the Printer work properly. 7.1 If the Card and the Printer can print a Status Sheet, the Card is communicating with the Printer. 7.
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EPSON Date: PSB #: Reference: Product(s): Subject: Product Support Bulletin 06/16/2003 Originator: DS PSB.2003.06.001 Authorization: TE03-040 Total Pages: 1 EpsonNet Print Servers C823622/22A, C823632/32A, C823642/42A, C823781 New firmware file format This bulletin was created to inform you of the new file format for the EpsonNet Print Server firmware and WebAssist updates. The new file format combines both the firmware update and WebAssist update into a single file with a .efu extension. WinAssist v4.
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EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 05/14/2002 Originator: vs PSB.2002.05.002 Authorization: TE02-056 Rev. A Total Pages: 2 C823622/C823622A/C823632/C823642 (V.2.33), C823632A/C823642A (V.3.35), C823912 (V.2.12) type B network print servers and utilities Compatibility with Windows XP and NetWare 6.0E Description: This bulletin was created to inform you which Epson Type B internal print servers, and utilities are compatible with Windows XP, and Novell NetWare 6.0E.
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8) 9) 10) 11) Click on "Add". Click on "NetBEUI Protocol". Click on "OK". Restart computer. Netware 6.0E Compatibility: 1.) EpsonNet WinAssist 3.2aE and Epson Status Monitor 2 (version 2.0fE) are supported using NetWare 6.0E server and the NetWare client. 2.) C823622/C823622A/C823632/C823642 (v.2.33) C823632A/C823642A (v.3.35) are supported using NetWare 6.0E with the following printing modes: a) Novell NDPS Gateway -> LPR/IPX b) NDS Print Server c) NDS Remote Printer d) Epson NDPS Gateway Rev.2.