Printer Guide ® EPSON ColorPage 8000 Printed on recycled paper with at least 10% post-consumer content.
Copyright © 1999 by Epson America, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION . The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers.
FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception.
control panel face-down tray stopper multipurpose tray front cover extension tray paper cassette output path cover fuser unit face-up tray connector cover power switch AC inlet 1
Contents Introduction How To Use Your Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using This Printer Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Where To Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Energy-saving Tips . . . . . . . . . . . . . . . . . .
vi | Contents Responding to Error and Warning Messages . . . . . . . . . . . . . . . . . . . 2-6 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 3 Configuring the Printer Using the Control Panel to Configure the Printer . . . . . . . . . . . . . . . Setting Print Options From the Control Panel . . . . . . . . . . . . . . . . . Using the SelecType Menus . . . . . . . .
Contents | vii 5 Clearing Paper Jams and Other Problems Diagnosing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Printing Test Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Clearing the Paper Cassette and Paper Path (Feed Jam) . . . . . . . 5-4 Clearing the Multipurpose Tray and Paper Path (Feed Jam) . . .
Introduction The EPSON ® ColorPage 8000 printer is the ideal output device for creative workgroup concepts and comprehensives. You can print up to 200 full-bleed 11 × 17-inch comps per day at the same quality as the best color copiers, for a fraction of the price. Proprietary ASIC’s (application-specific integrated circuits) ensure consistent printing in a range of temperature and humidity conditions.
2 | Introduction How To Use Your Manuals This guide is part of a set, which also includes the documentation listed below. • The EPSON ColorPage 8000 Unpacking and Setup Guide describes how to unpack the printer and install paper trays, toner cartridges, and other parts. • The EPSON ColorPage 8000 Quick Reference Guide provides a handy summary of the procedures for daily use and printer maintenance— loading paper, clearing jams, replacing toner cartridges and other consumables.
Introduction | 3 Using This Printer Guide This guide contains the following information: Chapter 1 gives instructions for loading paper in the multipurpose tray and cassettes and for printing on special media like transparencies and envelopes. Chapter 2 explains how to monitor the printer’s status and respond to warning and error messages on the printer’s control panel. Chapter 3 describes how to configure the printer using the buttons on the control panel.
4 | Introduction Where To Get Help For product information, service, or supplies, contact IKON Office Solutions at the following number: • 800-406-2656 ENERGY STAR Compliance As an ENERGY STAR Partner, EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency in Standby Level 2 mode.
Introduction | 5 Important Safety Instructions Before using your printer and RIP, read the following safety instructions to make sure you use the equipment safely and effectively. • Turn off and unplug the printer (and RIP) before cleaning. Clean with a damp cloth only. Do not spill liquid on the printer (or RIP). • Do not place the printer (or RIP) on an unstable surface or near a radiator or heating vent. • Place the printer (and RIP) on a flat surface.
6 | Introduction Laser Safety Information This printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not produce hazardous laser radiation.
Introduction | 7 Your printer is a Class 1 laser product as defined in IEC 825 specifications. The label shown below is attached in countries where required. Ozone Safety Ozone gas is generated by laser printers as a byproduct of the printing process; it is produced only during printing. The print engine shall not exceed 0.02 ppm ozone concentration TWA (Time-Weighted Average).
8 | Introduction Laser Printer Precautions This printer uses laser technology. The following list of precautions applies whenever you use the laser printer. Even if you are familiar with other types of printers, be sure to follow these precautions carefully to ensure safe, efficient operation. • Because the printer weighs approximately 154 lb (70 kg), you should not attempt to lift or carry it by yourself. Four people should carry it, lifting from the correct position.
Introduction | 9 • Do not use a toner cartridge for at least one hour after moving it from a cool to a warm environment. • Keep the fuser oil roll horizontal at all times. To avoid oil leakage and reduced print quality, do not tilt the roll or let it touch anything. • When removing the photoconductor unit, avoid exposing it to room light any longer than necessary. The unit contains a light-sensitive drum, which is the green cylinder that can be seen through the openings in the unit.
Chapter 1: Handling Paper Your printer provides several paper sources and output trays to handle a variety of paper types and sizes ranging from 3.5 × 5.5 inches to 13 × 19 inches. If you have the large capacity paper unit, you can have up to 1,150 sheets of paper available for printing in five different sizes.
1-2 | Handling Paper Do not use the following paper in the printer: • Special paper or media for ink jet printers • Paper that has been printed by a laser printer (including the ColorPage 8000), or by an ink jet printer or thermal transfer printer. (Duplex printing is not supported.
Handling Paper | 1-3 Note The following table shows the sizes and types of media and the number of sheets you can print from the different paper sources: Paper source capacities The minimum margin for all paper sizes is 4 mm (.16 in). The maximum printable area is 12.6 × 17.7 inches. Paper size Multipurpose tray Standard cassette(s) A3W paper cassette Half letter/A5 or less 150 (face-up output tray) — — 7 × 10 to 11 × 17 in 150 250 — 11 × 17 to 13 × 19 in 150 — — A3W (12.9 × 17.
1-4 | Handling Paper Selecting an Output Tray The printer normally selects the correct output tray, based on the media and paper size settings you make before you print. The following table shows the sizes and types of media and the number of sheets you can print to the output trays: Output tray capacities Paper size Face-up tray Face-down tray 3.5 × 5.5 to 8.25 × 7.16 in. 150 — 8.25 × 7.16 to 8.25 × 11.75 in. 150 250 8.25 × 11.75 to 11 × 17 in. 50 250 11 × 17 to 13 × 19 in.
Handling Paper | 1-5 Note The face-up tray, shown below, provides a straight-through paper path. You can use it for any size paper or other media that the printer accepts, including envelopes, transparencies, and labels. If you want to have your printouts stacked in the correct order in the face-up tray, you need to print them in reverse order. You use your printer properties or print dialog box to set reverse order printing.
1-6 | Handling Paper 2. Press the metal plate down until it clicks. 3. Squeeze the clips and slide the two edge guides to match the size paper you’re using. 4. Fan a stack of paper to prevent the sheets from sticking together. Then tap the edge of the stack on a firm surface to make it even.
Handling Paper | 1-7 Note 5. Insert the stack of paper, lining it up with the right side of the cassette. Make sure all the paper is under the metal retaining clip. 17" LT 17" A4 A3 B5 B4 A3 B4 Load letter-size and smaller paper short edge first. Load legal-size and larger paper long edge first. 14" A4 8.5" A4 B5 If you’re using letterhead, load it face down, with the top of the page toward the back of the printer. 17" LT 17" A4 A3 B5 B4 A3 B4 14" A4 8.5" A4 B5 6.
1-8 | Handling Paper 7. Push the paper cassette all the way in. Loading Paper in the Multipurpose Tray You can use the multipurpose tray for any size paper, from 3.5 × 5.5 inches to 13 × 19 inches, with a maximum of 150 sheets. You also use this tray to print envelopes, labels, card stock, and transparencies. This section explains how to load plain paper only; for instructions on loading special media, see page 1-11. Follow these steps to load paper in the multipurpose tray: 1.
Handling Paper | 1-9 2. If you’re using A3W or 13 × 19-inch paper, fold down the inside left edge guide. Otherwise, leave it up. 3. Slide the right edge guide all the way to the right. 4. Load a stack of paper long edge first (letter-size and smaller). Load legal-size and larger paper short edge first. Make sure the printable surface is face up. For letterhead, the top of the page should be on the right side.
1-10 | Handling Paper 5. Slide the right edge guide against the paper. loading legal-size and larger paper 6. If you’re using paper that’s not letter size, make sure the printer is set to Auto Continue: • Press the Menu button on the control panel until the display shows Config Menu. • Press the Item button until the display shows Auto Cont = Off. • Press the Value button. The display shows Auto Cont = On. • Press the Enter button to save your setting. • Press the On Line button.
Handling Paper | 1-11 If you don’t turn on Auto Continue (and you’re using non–letter-size paper in the tray), the printer will stop and display a Paper Set message after you send your print job. You will then need to press the Continue button to print. For more information about using the control panel to configure the printer, see Chapter 3. Note Whenever you print on special media, make sure the Auto Continue feature is set on the printer’s control panel. See page 1-10 for instructions.
1-12 | Handling Paper 3. Set up the print job in your application. Before you print, make sure you select the following options in your printer properties or print dialog box: Warning • Media Type: Transparency • Output Tray: FaceUp Tray When you select the Transparency setting, the face-up output tray is selected automatically for straight-through printing. 4.
Handling Paper | 1-13 You can load up to 20 envelopes in the multipurpose tray only. Follow these steps to print on envelopes: 1. Open the flaps and load envelopes in the multipurpose tray as shown: 2. Make sure the Auto Continue feature is set on the printer’s control panel. See page 1-10 for instructions. 3. Set up the print job in your application.
1-14 | Handling Paper Printing Labels You can use labels designed for laser printers or copiers, as long as the backing sheet is completely covered by the labels, with no spaces in between. Gaps can cause the labels to peel off and damage the printer. Before you print, test labels for leaking adhesive by pressing a piece of paper on top of the label sheet. If the paper sticks to the labels, do not use them in your printer. You can load up to 75 label sheets in the multipurpose tray only.
Handling Paper | 1-15 Printing on Card Stock When you print on card stock or any other thick media (multipurpose tray only), make sure you select the following options in your printer properties or print dialog box: • Media Type: Thick • Output Tray: FaceUp Tray When you select the Thick Media Type setting, the face-up output tray is normally selected automatically. This lets you print with a straight-through paper path.
Chapter 2: Monitoring the Printer The ColorPage 8000 includes a number of utilities for monitoring the printer. The printer’s control panel displays status messages, error messages, and warnings. If you have the RIP Station, you can also use software utilities to monitor the printer. See the RIP Station 5000 User Guide and User Addendum for more information. This chapter explains the lights and messages on the control panel and tells you how to respond to them.
2-2 | Monitoring the Printer Monitoring Normal Printer Operation Messages appear on the control panel display and lights come on or flash to indicate various phases of printer operation. The following table explains the messages and lights: Message Light Explanation or response Warming up (flashing) On Line on Printer is warming up. Ready On Line on Printer is operating normally. Ready On line on, Form Feed flashing Printer is processing print job.
Monitoring the Printer | 2-3 Saving Power in Standby Modes The printer has two power-saving modes, Standby Level 1 and Standby Level 2. In both modes, the printer saves power by lowering the fuser temperature. The printer enters Standby Level 1 when it is idle for 30 minutes. It takes approximately one minute to warm up when you send a print job. The printer enters Standby Level 2 when it is idle for 60 minutes. It takes approximately five minutes to warm up when you send a print job.
2-4 | Monitoring the Printer Checking the Printer You can use the control panel to print test pages, check toner levels, and get a count of total pages printed. You access these features through a series of SelecType menus. For more information about the SelecType menus, see page 3-4. Printing Test Pages Two types of test pages are available, the Status Sheet and the Color Test Page.
Monitoring the Printer | 2-5 Checking Toner Levels You can check the level for each of the four toner cartridges. Follow these steps: 1. Press the Menu button. The light next to Menu comes on, and the display shows Test Menu. This light comes on. Test Menu appears here. On Line Form Feed Paper Source Page Size Manual Feed Orientation RITech Copies MP Tray Size Out Bin Menu Item Value Enter Continue Reset ^ Alt Menu button Item Value Enter button button button 2.
2-6 | Monitoring the Printer Checking the Number of Pages Printed Follow these steps to get a count of total pages printed. 1. Follow steps 1 to 3 on the previous page. 2. Continue pressing the Item button to display the total page count. 3. Press the On Line button to return to normal printer operation. Responding to Error and Warning Messages Several types of messages appear on the control panel display: error messages, warning messages, and status messages.
Monitoring the Printer | 2-7 Error Messages When your toner runs out or a problem occurs, an error message appears on the control panel display and the On Line light goes out. You need to correct the problem before you can continue printing. Error messages appear here. On Line Form Feed Paper Source Page Size Manual Feed Orientation RITech Copies MP Tray Size Out Bin Menu Item Value Enter Continue Reset ^ Alt The On Line light goes out.
2-8 | Monitoring the Printer Error messages (continued) Message Explanation Response See Fuser Unit Open The fuser unit on the left side of the printer is pulled out. Push in the fuser unit. Illegal Aux I/F Card The printer can’t communicate with the installed optional interface card. Turn off the printer and remove the card. Then try reinstalling the card. Illegal DIMM A The printer can’t read the installed optional DIMM (memory module). Turn off the printer and remove the memory module.
Monitoring the Printer | 2-9 Error messages (continued) Message Explanation Response Paper Unit Open The multipurpose tray is pulled out. Push in the multipurpose tray. Photoconductr Trouble The photoconductor unit has a problem. Turn off the printer and replace the photoconductor unit. page 4-10 Replace Oil Roll The fuser oil roll is empty. Replace the fuser oil roll. page 4-6 Replace Photoconductr The photoconductor unit has reached the end of its service life.
2-10 | Monitoring the Printer Warning Messages When the printer detects a mismatch between software and hardware settings, or when a toner cartridge or other part will need replacing soon, a warning message appears on the display. The On Line light goes out and the Continue light may flash. Warning messages appear here. On Line Form Feed Continue Reset The On Line light goes out.
Monitoring the Printer | 2-11 The following table lists the messages alphabetically, and includes an explanation and instructions for responding. Page numbers show where you can find additional information or instructions. Warning messages Message Explanation Response See Check Paper Size The paper size setting is different from the size loaded in the printer. (Software and hardware settings don’t match. Make sure the paper size is correct, then press the Continue button to clear the message.
2-12 | Monitoring the Printer Warning messages (continued) Message Explanation Response See Paper Set The paper in the specified paper source doesn’t match the paper size setting. (Hardware and software settings don’t match.) Make sure the paper is the size you want, then press the Continue button to print. You can disable size checking through the printer’s control panel.
Chapter 3: Configuring the Printer You can use the printer’s control panel to configure the printer for default settings, individual print jobs, or for special usage such as changing emulation modes. Because these settings can significantly affect the way your printer works for all users on the network, you should check with your administrator before changing them.
3-2 | Configuring the Printer Setting Print Options From the Control Panel Note All print option settings on the control panel can be overridden by software settings. The buttons on the right side of the control panel allow you to set printing options such as paper size and number of copies. Normally you set these options through your software—in the printer properties, page setup, or print dialog box. You only need to use the control panel for special print jobs.
Configuring the Printer | 3-3 The following tables shows the options available for each setting. The default option is shown in boldface. First row of One-Touch settings Setting Options Description Paper Source Auto, MP, LC1, LC2, LC3, LC4 Selects the multipurpose tray, standard cassette (LC1), or one of the three cassettes on the large-capacity paper unit (LC2, LC3, LC4). Auto lets the printer choose the source automatically, based on the selected page size.
3-4 | Configuring the Printer Using the SelecType Menus You use the SelecType menus to configure and check the printer, set default print options, and access advanced features.
Configuring the Printer | 3-5 SelecType Menu Map The following “menu map” shows the SelecType menus in order, along with the settings available for each one. The AUX1 and AUX2 menus and settings are available only if you have auxiliary interfaces installed in your printer.
3-6 | Configuring the Printer Setting SelecType Options You use the five buttons on the right side of the control panel to access the SelecType menus and set the options. Follow these steps: 1. Press the Menu button. The light next to Menu comes on, and the display shows Test Menu. This light comes on. Test Menu appears here.
Configuring the Printer | 3-7 Setting Configuration Options You can use three of the SelecType menus—Config, Setup, and Parallel—to configure important features of the printer’s operation. Because the configuration options can significantly affect the way your printer works for all users on the network, you should check with your network administrator before changing them.
3-8 | Configuring the Printer The following tables show the options available for each setting. The default option is shown in boldface. Config menu settings Setting Options Description RITech Off, On RITech produces smoother lines, text, and graphics (for black printing only). Toner Save Off, On Toner Save mode reduces print density to save toner. Top Offset -5.0 to 6.0 mm in 0.5 mm steps Adjusts the vertical position of the printed image on the page.
Configuring the Printer | 3-9 Setup menu settings Setting Options Description Interface Auto, Parallel, AUX1 AUX2 Selects the interface from which the printer will receive data. Time Out 0, 5 to 300 in 1-second steps Sets the amount of time the printer waits to receive data before terminating an incomplete print job. Standby Enable, Disable Enables or disables the power-saving feature. See page 2-3 for more information.
3-10 | Configuring the Printer Parallel menu settings Setting Options Description Speed Fast, Normal Sets the transfer speed between the RIP (or print server) and the printer. If you experience problems with the fast speed, set it to Normal. Bi-D Nibble, ECP, Off Configures or disables bidirectional communication between the printer and the RIP. Buffer Size Normal, Maximum, Minimum Determines the amount of memory to be used for receiving and printing data from the RIP.
Configuring the Printer | 3-11 4. Set the value you want for the option you want to change, and then press the Enter button. 5. Press the On Line button to exit the SelecType mode and return to normal printer operation. Printing menu settings Note Setting Options Description Paper Source Auto, MP, LC1, LC2, LC3, LC4 Selects the multipurpose tray, standard cassette (LC1), or one of the three cassettes on the large-capacity paper unit (LC2, LC3, LC4).
3-12 | Configuring the Printer Tray Size menu settings Setting Options Description MP Tray Size A4, A3, A5, B4, B5, LT, B, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C6, IB5, CTM, A3W Sets the size for paper in the multipurpose tray. See page B-2 for page size dimensions. LC1 Size LC 2, 3, and 4 items only appear if you have the large capacity unit. The tray size setting for the cassettes is always based on the position of the edge guides in the cassettes themselves.
Configuring the Printer | 3-13 Setting LJ4 Emulation Options The LJ4 menu lets you make font and symbol settings when you use the printer in LJ4 emulation mode. Normally you can make these settings through your software. You only need to use these settings if you are using software that can’t control fonts. LJ4 menu settings Note Font pitch and height depend on the font selected. Available symbol sets also depend on the fonts installed.
3-14 | Configuring the Printer Setting GL2 Emulation Options The GL2 emulation allows you to use your printer with plotter applications. Within this emulation, you can choose between two modes, LJ4GL2 and GLlike. GL2 menu settings Setting Options Description GL-Mode LJ4GL2, GLlike Selects the HP LaserJet4 emulation of GL/2 or EPSON GL/2. Scale Off, A0, A1, A2, A3 Selects whether the output is scaled, and whether the scale factor is based on the output paper size of the application.
Configuring the Printer | 3-15 Setting ESCP2 and FX Emulation Options These emulations allow you to use your printer with applications designed for dot-matrix printer output. The same menu items are available for both emulation modes, except as noted otherwise. ESCP2 and FX menu settings Note If you change the Orientation, Page Size, or T. Margin settings, the Text setting returns to the default.
3-16 | Configuring the Printer ESCP2 and FX menu settings (continued) Setting Options Description Auto LF Off, On Selects whether the printer automatically adds a line-feed after every carriage return. Set to On if text lines overprint each other. Bit Image Dark, Light, BarCode Sets the density for printing bit-mapped images. The BarCode setting converts bit-mapped images to barcodes. ZeroChar 0, Slashed zero Selects the character to print for the number zero.
Configuring the Printer | 3-17 I239X menu settings (continued) Setting Options Description Auto LF Off, On Selects whether the printer automatically adds a line-feed after every carriage return. Set to On if text lines overprint each other. Alt. Graphic Off, On Selects the alternate graphics option. Bit Image Dark, Light Sets the density for printing bit-mapped images. ZeroChar 0, Slashed zero Selects the character to print for the number zero.
3-18 | Configuring the Printer 3-18
Chapter 4: Maintaining and Transporting the Printer Your EPSON ColorPage 8000 includes several consumable parts that need to be replaced periodically. The control panel displays a message to alert you when a toner cartridge or other part is nearly used up. This is the best time to perform the replacement procedure. If you wait until the component is completely used up, the printer will display an error message and stop working until you replace the component.
4-2 | Maintaining and Transporting the Printer Replacing a Toner Cartridge When you see one of the following messages on the printer’s control panel, it’s time to replace the indicated toner cartridge: Message Response Part number Y Toner Low Y Toner Out Replace the yellow toner cartridge. S050016 M Toner Low M Toner Out Replace the magenta toner cartridge. S050017 C Toner Low C Toner Out Replace the cyan toner cartridge. S050018 K Toner Low K Toner Out Replace the black toner cartridge.
Maintaining and Transporting the Printer | 4-3 3. Note the color of the cartridge that appears in the installation window. Check the color of this cartridge. • If the cartridge is the one you need to replace, go to step 6. • If the cartridge is a different color, go to step 4. 4. Push up the switch located above the cartridge, then release it. Push up the switch.
4-4 | Maintaining and Transporting the Printer Note If the knob won’t turn, don’t force it. Push up the switch and try turning it again. 5. Turn the knob in the direction of the arrow until it stops. The switch drops down automatically and the next cartridge appears in the installation window. Turn the knob. Repeat this step until the cartridge that you want to replace appears. 6. Turn the cartridge counterclockwise 90 degrees. When you turn it, the the cartridge extends slightly.
Maintaining and Transporting the Printer | 4-5 Installing the New Cartridge Once you have removed the empty cartridge, you’re ready to install the new one. Follow these steps: 1. Take the cartridge out of its package. Gently shake it back and forth and from front to back to distribute the toner evenly. 2. Hold the cartridge with the arrow facing up and insert it as far as possible into the cartridge slot.
4-6 | Maintaining and Transporting the Printer Caution 3. Turn the cartridge clockwise 90 degrees, pushing it the rest of the way into the slot. Make sure you turn the cartridge all the way, as shown in the illustration. Otherwise, toner may leak. 4. If you need to replace another cartridge, repeat the procedure, starting with step 3 on page 4-3. 5. Close the front cover. Be sure to check the control panel display after you replace a cartridge.
Maintaining and Transporting the Printer | 4-7 Follow these steps to replace the fuser oil roll: 1. Pull down the face-up tray on the left side of the printer. Warning 2. Grab the handle of the fuser unit and pull it all the way out. Be careful not to touch the fuser or the area around the fuser, which are marked CAUTION! HIGH TEMPERATURE. If the printer has been in use, the fuser can be very hot. If oil gets on your skin or clothes, wash it off immediately.
4-8 | Maintaining and Transporting the Printer Warning 3. Grab the roll as shown and lift it out of the printer. Follow local regulations when you dispose of used fuser oil rolls. Do not expose them to fire, as they can explode and cause injury. Caution 4. Take a new fuser oil roll from the box and remove the cover and two shipping pins as shown below: To avoid reduced print quality, do not touch the white roll surface. Keep the roll horizontal. Do not tilt it or lean it against anything.
Maintaining and Transporting the Printer | 4-9 5. Hold the roll handle and insert it into the fuser unit, matching the green marks on the roll and unit. handle positioning marks 6. Push the roll down firmly until it clicks into place.
4-10 | Maintaining and Transporting the Printer 7. Slide the fuser unit back into the printer. Replacing the Photoconductor Unit When you see one of the following messages on the control panel display, you should replace the photoconductor unit: Caution To get the best print quality, do not store the photoconductor unit in an area subject to direct sunlight, dust, salty air, or corrosive gasses (such as ammonia). Avoid locations subject to extremes or rapid changes in heat or humidity.
Maintaining and Transporting the Printer | 4-11 Removing the Used Photoconductor Unit Follow these steps: 1. Turn off the printer. 2. Open the front cover. 3. Turn the large lever counterclockwise 90 degrees.
4-12 | Maintaining and Transporting the Printer 4. Turn the small lever to the right. 5. Pull the photoconductor unit about 12 inches out of the printer. Warning Follow local regulations when you dispose of the used photoconductor unit. Do not expose it to fire, as it can explode and cause injury. 6. Grab the handle at the top of the photoconductor and gently pull it all the way out. 7. Follow the steps in the next section to install the new photoconductor.
Maintaining and Transporting the Printer | 4-13 Caution Installing the New Photoconductor Unit Once you have removed the empty photoconductor unit, you’re ready to install the new one. Follow these steps: Be careful not to scratch or touch the surface of the drum. Oils from your skin can damage it and affect print quality. 1. Take a new photoconductor unit out of its package.
4-14 | Maintaining and Transporting the Printer 3. Turn the small lever on the photoconductor unit to the left. 4. Turn the large lever clockwise 90 degrees. 5. Close the front cover of the printer. 6. Turn the printer back on to continue printing.
Maintaining and Transporting the Printer | 4-15 Caution Do not reuse toner found in the waste toner collector. Replacing the Waste Toner Collector The waste toner collector is replaced whenever you replace the photoconductor unit.
4-16 | Maintaining and Transporting the Printer Warning 3. Pull out the collector. Keep the waste toner collector out of the reach of children. Follow local regulations when you dispose of the used collector. Do not expose it to fire, as it can explode and cause injury. 4. Take out a new collector out of its package. 5. Hold the handle of the collector and insert it all the way into the slot until the tab clicks. 6. Close the front cover of the printer.
Maintaining and Transporting the Printer | 4-17 Cleaning the Paper Path Rollers If paper is not feeding properly, and changing the paper doesn’t help, the paper path rollers may be dirty. Follow these steps to clean the paper path rollers: 1. Turn off the printer. 2. Pull out the multipurpose tray on the right side of the printer. 3. Locate the two gray rollers on the left side. paper path rollers Caution 4. Wipe the upper side of the rollers gently with a clean dampened cloth.
4-18 | Maintaining and Transporting the Printer Caution Never use alcohol or thinner to clean the printer cover; these chemicals can damage the components and the case. Cleaning the Printer If the outer case is dirty or dusty, you can clean it using a soft, clean cloth dampened with a mild detergent. Make sure you turn off the printer before cleaning it. Be careful not to get water on the printer mechanism or any electronic components.
Maintaining and Transporting the Printer | 4-19 Moving the Printer With the Paper Unit If you have the large capacity paper unit, follow these steps: 1. Unlock the four casters at the bottom of the paper unit, as shown: Caution Do not slide the printer on angled or uneven surfaces. 2. Carefully roll the printer to its new location. Moving the Printer Without the Paper Unit If you don’t have the large capacity paper unit, follow these steps: Warning 1.
4-20 | Maintaining and Transporting the Printer 4-20
Chapter 5: Clearing Paper Jams and Other Problems As you use your printer, you may occasionally experience a paper jam or other problem. The first thing you should do is diagnose the problem following the guidelines in this chapter. Then try the recommended solutions in the order they are presented until the problem is fixed. If none of the suggestions in this chapter resolve your problem, contact IKON as described under “Where To Get Help” in the Introduction.
5-2 | Clearing Paper Jams and Other Problems Printing Test Pages Two types of test pages are available, the Status Sheet and the Color Test Sheet. The Status Sheet shows the current default settings and hardware configuration of the printer. The Color Test Sheet gives you a sample color printout. Follow these steps to print test pages: 1. Press the Menu button. The light next to Menu comes on, and the display shows Test Menu. This light comes on. Test Menu appears here.
Clearing Paper Jams and Other Problems | 5-3 Clearing Paper Jams When a paper jam occurs, the printer stops and displays a message on the control panel. Any one of five messages can be displayed, indicating various types of jams in different areas of the printer. The following table defines the error messages and tells you where to check for jammed paper. Paper jam messages Message Explanation Response See Feed Jam Paper is jammed in one of the feed areas.
5-4 | Clearing Paper Jams and Other Problems Clearing the Paper Cassette and Paper Path (Feed Jam) Follow the instructions in this section when you’re printing on paper in the cassette and you see a Feed Jam message on the control panel. If you have the large capacity paper unit, use the same procedure to clear paper jammed in one of the cassettes. Follow these steps: 1. Pull the paper cassette out slowly until it stops. Be careful not to tear the jammed paper. 2. Remove any jammed or crumpled paper.
Clearing Paper Jams and Other Problems | 5-5 4. Pull the multipurpose tray out slowly until it stops. Be careful not to tear any jammed paper. 5. Pull out the jammed paper from the bottom. 6. Push in the tray firmly. .
5-6 | Clearing Paper Jams and Other Problems Clearing the Multipurpose Tray and Paper Path (Feed Jam) Follow these steps when you’re printing on paper or other materials in the multipurpose tray and you see one of the following messages on the printer’s control panel: Feed Jam, Check OHP Sheet, or Irregular Density. 1. If you see jammed paper in the multipurpose tray, pull the paper out gently. . If you don’t see the jammed paper, follow the next steps to check the paper path. 2.
Clearing Paper Jams and Other Problems | 5-7 3. Open the paper path cover by lifting up the handle. 4. Turn the knob clockwise, as shown below. The jammed paper should come out.
5-8 | Clearing Paper Jams and Other Problems 5. After the jammed paper is ejected halfway, pull the paper out as shown below. 6. Close the paper path cover. 7. Push in the tray firmly.
Clearing Paper Jams and Other Problems | 5-9 Note Clearing the Fuser Unit (Paper Jam) When you see the Paper Jam message on the printer’s control panel, follow these instructions to clear paper from the fuser unit: If you see paper jammed in the path to the face-up output tray, don’t try to pull it out of the tray. Follow the instructions in this section to clear the fuser unit. Warning Do not touch the fuser; it may be very hot. Replace the fuser oil roll as soon as you clear the jammed paper.
5-10 | Clearing Paper Jams and Other Problems 3. Turn the knob on the fuser unit to eject the jammed paper as shown below. 4. Pull out the paper.
Clearing Paper Jams and Other Problems | 5-11 5. Reattach the fuser oil roll. 6. Push in the fuser unit firmly.
5-12 | Clearing Paper Jams and Other Problems Note Clearing the Output Path Cover (Exiting Paper Jam) When you see the Exiting Paper Jam message on the printer’s control panel, follow these steps to clear paper from the output path cover: If you see paper jammed in the path to the face-down output tray, don’t try to pull it out of the tray. Follow the instructions in this section to clear the output path cover. 1. Open the output path cover on the left side of the printer. 2.
Clearing Paper Jams and Other Problems | 5-13 Clearing the Large Capacity Paper Unit If you see a Feed Jam message on the printer’s control panel and you have already checked the paper cassettes, follow these steps to clear jammed paper from the large capacity paper unit: 1. Open the feeder cover on the right side of the paper unit. 2. Pull the jammed paper out gently. Be careful not to tear the paper. 3. Close the feeder cover.
5-14 | Clearing Paper Jams and Other Problems Solving Operational Problems If the printer won’t print, try the suggestions in this section. If you’re using the RIP, check the RIP Station 5000 User Guide for additional troubleshooting suggestions. Operational problems Problem Possible cause Solution The On Line light doesn’t come on when you turn on the printer. The power cord is not connected securely. Turn off the printer and make sure the power cord connections are secure.
Clearing Paper Jams and Other Problems | 5-15 Operational problems (continued) Problem Possible cause Solution Paper doesn’t feed from the right paper source. The Paper Source setting in your printer properties or page setup dialog box is wrong. Make sure you select the right Paper Source. See the RIP Station 5000 User Addendum for instructions. The cassette or multipurpose tray is empty. Load paper. Too much paper is loaded in the cassette or tray. Check that paper is not overloaded.
5-16 | Clearing Paper Jams and Other Problems Solving Printout Problems If your printout is incorrect or its quality is too low, check the paper you’re using. Many printout problems can be solved by using higher-quality paper or a new batch of paper. If this doesn’t help, try the suggestions below: Printout problems Problem Possible cause Solution The font you selected in your application won’t print. The selected font is not installed or is not supported by the emulation mode you’re using.
Clearing Paper Jams and Other Problems | 5-17 Printout problems (continued) Problem Possible cause Solution The background is dark or dirty, or black or white bands appear on the printout. The paper path is dusty or dirty. Clean the paper path rollers, following the instructions on page 4-17. Clean the paper path itself with a soft, dry cloth. Clean internal components by printing three pages with only one character per page. Print quality is uneven. Toner smudges appear on your printout.
5-18 | Clearing Paper Jams and Other Problems Printout problems (continued) Problem Possible cause Solution Completely blank pages are printed The printer loaded more than one sheet at a time. Remove the paper stack and fan it. Tap it on a flat surface to even the edges. Then reload the paper. Your software application or cable has a problem. Try printing a status sheet following the instructions on page 5-2. If the status sheet prints, the problem is in your software or cable.
Appendix A: Installing Options You can upgrade your printer by installing additional memory or optional interfaces. This chapter provides instructions for the following: • Installing memory modules • Installing an interface card Installing Memory Modules Additional memory will allow you to print more complex pages with more fonts and larger graphics. Two slots are available in the printer for installing dual in-line memory modules, or DIMMs. DIMMs are available from many vendors.
A-2 | Installing Options Caution Follow these steps to install memory modules: 1. Make sure the printer is turned off. Before you install memory modules, make sure you discharge any static electricity by touching a grounded piece of metal. Otherwise, you could damage static-sensitive components in the printer. 2. Open the printer cover and pull out the paper tray at least 4 inches. 3. Remove the screws on the right panel cover.
Installing Options | A-3 Warning 4. Open the front of the cover until the pin comes out of the hole. Then remove the cover by sliding it back. Be careful when working inside the printer as some pieces are sharp and may cause injury. 5. Locate the two available memory module slots. Make sure the clips at the sides of the slots are open. open memory module slots Caution 6. Insert the module into either slot, with the gold contact side of the module leading into the slot.
A-4 | Installing Options 7. To replace the panel cover, first insert the tabs in the slots at the right. Then close the left side of the cover, inserting the pin in the hole as shown. 8. Secure the panel cover with the screws that you removed. Then close the front cover and the paper tray. 9. Print a Status Sheet to make sure the printer recognizes the memory you added. On the printer’s control panel, press the Enter button twice.
Installing Options | A-5 Installing an Interface Card If you have the RIP, you connect it to the printer using the built-in parallel interface. Your printer has two available slots for installing additional interfaces. Following are the cards that you can install in your ColorPage 8000 printer: Interface cards Caution Before you install a card, make sure you discharge any static electricity by touching a grounded piece of metal. Otherwise, you could damage static-sensitive components in the printer.
A-6 | Installing Options 3. Locate the shield plate(s) covering the interface compartment(s) at the back of the printer, labeled AUX-1 and AUX-2. shield plates Note Store the shield plate in a safe place; you will need to reattach it if you remove the interface card later. 4. Remove the screws from the shield plate. Then remove the plate.
Installing Options | A-7 5. Slide the card along the slots on both sides of the interface compartment. Push the card in firmly to make sure the connector at the back of the card is fully inserted into the printer’s internal socket. 6. Tighten the screws on the card.
A-8 | Installing Options A-8
Appendix B: Specifications Printing Printing method Laser beam scanning and dry electrophotographic process Resolution 600 dpi × 600 dpi Continuous printing speed (with letter/A4) Color printing 4 pages per minute or more Black only printing 16 pages per minute or more First print (with letter/A4) Color printing To face-up tray: less than 42.6 seconds To face-down tray: less than 47.6 seconds Black only printing To face-up tray: less than 20 seconds To face-down tray: less than 24.
B-2 | Specifications Internal emulations HP LaserJet 4 (LJ4 mode) HP-GL/2 (GL2 mode) ESC/P2 24-pin printer (ESCP2 mode) ESC/P 9-pin printer (FX mode) IBM Proprinter (I239Xmode) Resident fonts 49 scalable fonts, and seven bitmap fonts 32 symbol sets plus 19 international variations of the Roman-8 set Paper Type Weight Size* Paper source Plain paper 16 to 28 lb, 60 to 105 gsm A3 (297 × 420 mm) A4 (210 × 297 mm) B4 (257 × 364 mm) B5 (182 × 257 mm) Letter (8.5 × 11 inches) Legal (8.
Specifications | B-3 Environmental Operation Storage Temperature 50 to 90 °F (10 to 32 °C) 32 to 95 °F (0 to 35 °C) 15 to 80% RH (20 to 80% RH with network card) 15 to 80% RH Humidity Altitude 2,500 meters (8200 feet) maximum Mechanical Height 19.3 inches (490 mm) Width 28.7 inches (728 mm) 53.8 inches (1367.4 mm) with all trays expanded Depth 25.2 inches (641 mm) Weight Approx.
B-4 | Specifications Parallel Interface The parallel (IEEE 1284-I compliant) interface connector pin assignments are shown in the table below. The column heading “Direction” refers to the direction of signal flow as viewed from the printer. IEEE 1284-B connector Pin No.
Specifications | B-5 Note Using the ECP Mode in Windows 95/98 To use the ECP mode with a Parallel (IEEE 1284 level I compliant) connector for faster printing, your computer must support the ECP mode. These instructions only apply if you connect a computer directly to the printer’s parallel interface. If you experience any problems using ECP mode, try using a different mode. To use the ECP mode, follow these steps: 1.
B-6 | Specifications Options and Consumables Paper Sources Large capacity paper unit (C813021) A3W lower paper cassette (C813021) Paper size A3, A4, Letter, Legal, B4, B5, Executive, and Ledger (B) A3W (12.9 × 17.
Index A A3W lower paper cassette specifications, B-6 Accessories, purchasing, 4 Altitude requirements, B-3 Auto Continue setting, 1-10, 3-8 AUX1 menu, 3-4, 3-5 B Banding, 5-17 Bidirectional communication setting, 3-10 Blank pages, 5-18 Buffer size, setting for parallel interface, 3-10 Buttons, control panel, 3-1 to 3-2, 3-6 Control panel buttons, 3-1 to 3-2, 3-6 configuring printer, 3-1 to 3-17 menus, 3-4 to 3-6 messages, 2-2, 2-6 to 2-12 monitoring printer, 2-1 to 2-12 setting and configuring emulations
2 | Index Envelopes, 1-1, 1-12, B-2 Environmental specifications, B-3 Error messages, 2-7 to 2-9 ESCP2 menu settings, 3-15 Exiting paper jam message, 5-3 Exiting paper jams, clearing output path cover, 5-12 F Face-down tray, 1-4, B-1 Face-up tray, 1-5, B-1 Feed jam message, 5-3 Feed jams, clearing, 5-4, 5-6, 5-13 Font samples, printing, 3-12 Fonts problems, 5-16 specifications, B-2 symbol sets, B-2 Form Feed light, 2-2 Fuser oil roll replacing, 4-6 specifications, B-6 Fuser unit, clearing paper jams, 5-9
Index | 3 Memory modules installing, A-2 requirements, A-1 Menus, SelecType AUX1, 3-5 Config, 3-8 definition, 3-4 Emulation, 3-12 to 3-17 ESCP2, 3-15 FX, 3-15 GL2, 3-14 I239X, 3-16 LJ4, 3-13 map, 3-5 Parallel, 3-10 Printing, 3-11 Setup, 3-9 Test, 3-12 Tray Size, 3-12 using, 3-6 Messages error, 2-6, 2-7 to 2-9 status, 2-2, 2-6 warning, 2-6, 2-10 to 2-12 Moving printer, 4-18 Multipurpose tray clearing paper jams, 5-6 loading envelopes, 1-13 loading paper, 1-8 loading transparencies, 1-11 O On Line light, 2-
4 | Index Parallel menu settings, 3-10 PCL5E emulation, 3-13 Photoconductor unit installing, 4-13 problems, 5-17 to 5-18 removing, 4-11 replacing, 4-10 specifications, B-6 Photos, problems printing, 5-18 Plotter emulation, 3-14 Power consumption, B-3 Power-saving modes disabling, 3-9 levels, 2-3 Print job, canceling, 2-3 Print options setting from control panel, 3-2 to 3-3 setting with SelecType, 3-10 to 3-12 Print speed, B-1 Printable area, 1-3 Printer checking number of pages printed, 2-6 cleaning, 4-18
Index | 5 S Safety instructions, 5 to 10 Screen setting, 5-18 SelecType AUX1 menu, 3-5 Config menu, 3-8 Emulation menu, 3-12 to 3-17 ESCP2 menu, 3-15 FX menu, 3-15 GL2 menu, 3-14 I239X menu, 3-16 LJ4 menu, 3-13 menus, 3-4, 3-5 mode, 3-1 Parallel menu, 3-10 Printing menu, 3-11 setting options, 3-6 Setup menu, 3-9 Test menu, 3-12 Tray Size menu, 3-12 Setup menu settings, 3-9 Size Ignore setting, 3-8 Special media, printing on, 1-11 Specifications A3W lower paper cassette, B-6 consumables, B-6 electrical, B-3
6 | Index -6
photoconductor unit toner cartridge fuser waste toner collector fuser oil roll One-Touch print options display On Line Form Feed Paper Source Page Size Manual Feed Orientation RITech Copies MP Tray Size Out Bin Menu Item Value Enter Continue Reset ^ Alt Menu button 7 Item button Value button Enter button
8 | 8
