User’s Guide BPS0139-02 EN
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Contents Chapter 1 Getting to Know Your Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Safety Instructions Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Warnings, Cautions, and Notes. . . . .
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Printer Driver Settings Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Printer settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Monitoring settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Paper handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Printer Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Electronic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Index Contents 6
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 1 Getting to Know Your Printer Features ® Your EPSON GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 is an ink jet printer with a tractor feeder. Your printer provides high-quality printing and superior performance in a compact design.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 2 Safety Instructions Safety Instructions Warnings, Cautions, and Notes ! Warnings must be followed carefully to avoid bodily injury. ! Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer. Important safety instructions Read all of these safety instructions before using the printer.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ Place the printer where you can easily connect it to a interface cable, if necessary. ❏ Use only the type of power source indicated on the printer’s label. If you are not sure of the power supply specifications in your area, contact your local power company or consult your dealer. ❏ Connect all equipment to properly grounded electrical outlets.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ If you plan to use a printer stand, follow these guidelines: - Use a stand that can support at least twice the weight of the printer. - Never use a stand that tilts the printer. The printer should always be kept level. - Position your printer’s power cord and interface cable so they do not interfere with paper feeding. If possible, secure the cables to a leg of the printer stand.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water. ❏ For best results, shake the ink cartridge four or five times. ! Caution: Do not shake cartridges (that have been installed previously) with too much force. ❏ Use an ink cartridge prior to the date printed on the cartridge carton. ❏ Use up the ink cartridge within six months of installation for best results.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Restriction of use When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc., you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Argentina users When handling AC adapter ! Precaución: Confirme que el cable de alimentación de CA cumpla con las normas de seguridad locales pertinentes. ❏ Coloque la impresora y la fuente externa de poder cerca a una toma eléctrica de pared de la que pueda desenchufar la fuete externa de poder fácilmente. ❏ No coloque el cable de alimentación de CA en lugares donde se pueda enroscar, cortar, desgastar, deshilachar o rizar.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ Desenchufe la impresora y la fuente externa de poder antes de limpiar la impresora. Límpiela sólo con un paño húmedo. No utilice productos de limpieza líquidos o en aerosol. No aplique líquido de ningún tipo directamente al cristal de la impresora.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 3 Paper Handling Acceptable Paper Conditions ! Caution: ❏ Do not use paper that is folded, creased, curled, torn, stained, or stamped. A: Torn B: Curled C: Creased D: Folded ❏ Use only paper that meets the paper specifications. For more information, see “Paper” on page 89. Printing on Continuous Paper Your printer can handle continuous paper with the push tractor.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Position the printer and continuous paper as shown in the illustrations below so that the paper is loaded smoothly. * 1 m or less Note: ❏ The printing position may be misaligned if the continuous paper touches the printer’s stand or any cables. Position the continuous paper so that it is loaded smoothly. (A) ❏ Overlapping paper may be fed if the top of the stack of continuous paper is as high as or higher than the push tractor.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Facing the back of the printer, release the right sprocket unit by pulling the sprocket lock lever up. 3. Slide the right sprocket to match the width of your paper, but do not lock it. Note: The left sprocket unit is fixed in place and cannot be adjusted. 4. Slide the center paper support halfway between the two sprockets.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Open the sprocket covers of both sprockets. * sprocket cover 6. Fit the first two holes of the paper over the sprocket pins on both sides. Slide the right sprocket unit slightly to the right so that the paper is not slack. ! Caution: Make sure the first sheet of your continuous paper has a clean, straight edge so that it can feed smoothly into the printer.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 7. Close the sprocket covers. 8. Slide the right sprocket unit to remove any slack in the paper and lock it in place. 9. Turn on the printer. 10. Press the Load/Eject button to feed the paper to the top-of-form position. When the printer receives data, it begins printing. 11. After you finish printing, follow the steps in the next section to tear off your printed document.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ If the trailing edge of the paper is past the paper sensor after the printed document is torn off, the paper will be fed forward without being printed. ❏ Do not pull the loaded paper out of the tractor unit. Doing so may cause paper jams or printer malfunctions. Also, the top-of-form position setting may become misadjusted. ❏ The last page of continuous paper that is printed may have low print quality.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 1. After printing is finished and the printer advances the paper to the tear-off position, tear off all printed pages while holding the paper. * perforation Note: The time until the paper begins to advance to the tear-off position after printing is finished can be set. To change the settings, see “Setting the Auto Tear-Off Function” on page 35. 2.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Loading Special Paper Labels You can use only labels with a continuous base sheet. Single-sheet labels cannot be used. Follow these steps to load labels. ! Caution: ❏ Use labels only under normal operating conditions because labels are especially sensitive to temperature and humidity. ❏ When using glossy labels, tear off the printed label form and turn off the printer after printing is finished.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Press the FF button to eject the last label form forward. Using the Micro Adjust Function The Micro Adjust function allows you to move the paper forward or backward in 0.141 mm (1/180-inch) increments so that you can make precise adjustments to the top-of-form and tear-off positions.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Note: The printer has a minimum and a maximum tear-off position (up to 50.8 mm [2 inches] backward or 25.4 mm [1 inch] forward). If you try to adjust the tear-off position beyond these limits, the printer beeps and stops moving the paper. When the paper reaches the default tear-off position, the printer also beeps. 4. Tear off the printed pages. 5. Press the Pause button to exit Micro Adjust mode.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide You can adjust the top-of-form position by opening the top cover and aligning the paper with the scale in the printer. * top-of-form position 4. Press the Pause button to exit Micro Adjust mode. Note: ❏ If the forward adjustment of the top-of-form position is longer than the page length of the paper that you are using, you cannot print on the page that has been moved forward.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 4 Printer Software About Your Printer Software The Epson software includes the printer driver and EPSON Status Monitor 3. The printer driver is software that allows your computer to control the printer. You need to install the printer driver so your Windows applications can take full advantage of the printer’s capabilities.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application. 1. Select Print Setup or Print from the File menu of your application. In the Print or Print Setup dialog box displayed, make sure that your printer is selected. 2. Click Preferences, Printer Properties, or Options.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide If you click Printer properties (Windows 8, 7, Server 2012, or Server 2008 R2) or Properties (Windows Vista, XP, Server 2008, or Server 2003) in the menu displayed by right-clicking the printer icon, the Properties dialog box appears. The menus in the dialog box are used to make the printer driver settings.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Before printing barcodes, specify the font name for the barcode, the font size, the font script of the printed data, the common settings, and the barcode settings with the printer driver, and then specify the font name, the font size, and the font script with your application. For more information about these settings, see the online help. Note: ❏ Specify the font size that is set with the Specified Point for the barcode.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Printer settings Settings Explanations Media Type Select the media type you want to use. Color This setting cannot be changed. The GP-C830/GP-C831/GP-C832 can print only in color and the GP-M830/GP-M831/GP-M832 can print only in black and white. Mode* Select Automatic to print with the best settings based on the Media Type and Color settings. Select Custom if you prefer to have more control over the printer driver settings.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Adding custom paper sizes If your paper is not included in the Paper Size drop-down list, you can add the size to the list. 1. For Windows 8 or Server 2012: Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel. Next, click View devices and printers from the Hardware and Sound category.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Settings Explanations Monitoring Preferences Click this button to open the Monitoring Preferences dialog box where you can make settings for EPSON Status Monitor 3. For more information, see “Setting up EPSON Status Monitor 3” on page 32. Using EPSON Status Monitor 3 EPSON Status Monitor 3 allows you to monitor your printer’s status, alerts you when printer errors occur, and provides troubleshooting instructions when needed.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Windows 7 or Server 2008 R2: Click Start, and then click Devices and Printers. For Windows Vista or Server 2008: Click Start, click Control Panel, click Hardware and Sound, and then click Printers. For Windows XP Professional or Server 2003: Click Start, and then click Printers and Faxes. 2. Right-click your printer icon, click Printing Preferences, and then click the Utility tab. 3. Click Other Config, and then click Monitoring Preferences.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Select Notification User’s Guide Displays the error item check box On/Off status. Select this check box to display the selected error notification. Select Shortcut Icon The selected icon is displayed on the taskbar. The setting’s example is shown on the right window. By clicking the shortcut icon, you can access the Monitoring Preferences dialog box easily. Note: Click Default to revert all items to the default settings.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide You can check the printer status in this window. Note: It might not be possible to retrieve the printer status during printing. In this situation, click the EPSON Status Monitor 3 button in the Utility tab, and use the printer with the status window left open. Setting the Auto Tear-Off Function You can select whether to turn on the auto tear-off function.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Setting whether the buzzer sounds when an error occurs 1. Access the printer driver. See “Using the Printer Driver” on page 26. 2. Click the Utility tab, and then click the Notification Setting button. 3. Select Beep to have the buzzer sound when an error occurs, or select No Beep to have the buzzer not sound. 4. Click OK. Using Reduce Scraping Mode In Reduce scraping mode, scraping by the print head can be reduced. 1.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide To adjust the print position to the left when viewed from the front of the printer, set a positive value. To adjust the print position to the right, set a negative value. 4. Click OK. Note: Data that is outside the printable area due to the print position adjustment cannot be printed. USB Replacement Service USB Replacement Service is software that automatically changes the output port when another printer of the same model is replaced.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 3. Insert the printer software CD-ROM in the CD-ROM drive. Note: ❏ If the language selection dialog box appears, select your language. ❏ If the EPSON Installation Program dialog box does not appear automatically, double-click the My Computer icon, right-click the CD-ROM icon, click OPEN in the menu that appears, and then double-click InstallNavi.exe. 4. When the license agreement dialog box appears, read the statement, and then click Next. 5.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide This software is installed automatically when the printer driver is installed. Specify the following settings to communicate at high speed. 1. For Windows 8 or Server 2012: Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel. Next, click View devices and printers from the Hardware and Sound category.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ You can output configuration information for the network printer as a SYLK format file. Because the SYLK format is supported by Microsoft Excel, the user can make batch settings or changes to the configuration information for multiple printers. ❏ Previous configuration information is stored as a log, and the file can be output or changed.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide EPSON Printer Setting EPSON Printer Setting allows you to change the printer's default settings. This tool is included in the printer software CD-ROM. Start the tool from the printer software CD-ROM. To change the settings, see the online help for EPSON Printer Setting. Setting Up Your Printer on a Network Sharing the printer This section describes how to share the printer on a standard Windows network.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ The screen shots that are shown on the following pages may differ depending on the version of Windows that you are using. Setting up your printer as a shared printer Note: You must log on to the printer server computer as the administrator. 1. For Windows 8 or Server 2012: Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide In either case, follow the on-screen instructions. 3. For Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, or Server 2003: Select Share this printer, and then type the name in the Share name box and click OK. Note: ❏ Do not use spaces or hyphens for the shared printer name. Otherwise, an error may occur.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Sharing the printer when the firewall is on Note: To share files and printers when the Windows firewall is on, perform the following procedure. Windows 8 or Server 2012 1. Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel. Next, click System and Security, and then click Windows Firewall. 2. Click Turn Windows Firewall on or off in the window on the left.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Click the Exceptions tab, select File and Printer Sharing, and then click OK. Windows XP or Server 2003 1. Click Start, and then click Control Panel. 2. Click Security Center. 3. Click Windows Firewall to open the Windows Firewall dialog box. 4. Make sure that Don’t allow exceptions is not selected in the General tab. 5. Click the Exceptions tab, select File and Printer Sharing, and then click OK.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Right-click the icon for the printer you want to change the settings for, and then click Printer properties (Windows 8, 7, Server 2012, or Server 2008 R2) or Properties (Windows Vista, XP, Server 2008, or Server 2003). 3. Click the Ports tab, and then click Add Port. 4. When the Printer Ports dialog box appears, select Local Port, and then click New Port.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Enter the following information for the port name, and then click OK. \\Name of computer connected to the target printer\name of shared printer 6. After returning to the Printer Ports dialog box, click Close. 7. Check that the name you entered for the port has been added and selected, and then click Close.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide When canceling all printing documents, select Cancel All Documents on the Printer menu. When canceling a specific document, select the document you want to cancel, and then select Cancel on the Document menu. The print job is canceled. Uninstalling the Printer Software When you want to reinstall or upgrade the printer driver, uninstall the printer driver that is currently installed. Uninstalling the printer driver and utilities 1.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 3. Click Uninstall a program (Windows 8, 7, Vista, Server 2012, Server 2008 R2, or Server 2008) or click the Add or Remove Programs icon (Windows XP or Server 2003). 4. Select the EPSON Printer Software, and then click Uninstall/Change (Windows 8, 7, Vista, Server 2012, Server 2008 R2, or Server 2008) or Change/Remove (Windows XP or Server 2003).
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Click the Printer Model tab, select the icon of the printer you want to uninstall, and then click OK. Note: ❏ EPSON Status Monitor 3 is uninstalled with the printer driver. EPSON Status Monitor 3 cannot be uninstalled separately. ❏ USB Replacement Service and BI Parallel Port Driver can be uninstalled separately. To uninstall only USB Replacement Service or BI Parallel Port Driver, make sure that nothing is selected in the Printer Model tab.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 5 Control Panel Using the Control Panel You can control simple printer operations—such as advancing paper to the tear-off position, form feeding, loading and ejecting paper, cleaning the print head, and canceling print jobs—with the buttons on the control panel. The control panel lights show the printer’s status. Control panel buttons and lights Note: The lights may flash when an error has occurred.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Taiwanese users GP-C830 GP-M830 For other users GP-C830/GP-C831 GP-M830/GP-M831 1. Cover light On when the right/left ink cartridge cover or top cover is open.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Left ink light ( K) ❏ Flashes when ink is low. ❏ On when an ink cartridge has reached its replacement time or when the left ink cartridge cover is closed with an ink cartridge not installed. 3. On light ❏ On when the printer is turned on. ❏ Flashes when receiving data and during print head cleaning. ❏ Flashes rapidly until the printer is turned off using the On button. 4. On button ❏ Turns the printer on.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ Loads continuous paper from the standby position. ❏ Feeds continuous paper backward to the standby position. 11. Pause light ❏ On when the printer is paused. ❏ Flashes when the printer is in Micro Adjust mode. 12. Pause button Stops printing temporarily, and resumes printing when pressed again. When pressed for three seconds or more, the printer enters Micro Adjust mode*. The printer exits the mode when pressed again. 13.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 6 Troubleshooting Using the Error Indicators You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your problem using this table, see “Problems and Solutions” on page 57.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Panel light state Beep pattern User’s Guide Problem Solution N On O NKB Replace the ink cartridge. For more information, see “Replacing an ink cartridge” on page 75. N Y B* N M B* O N C B* N On The ink cartridge has reached its replacement time. The ink cartridge is not installed. Install the ink cartridge. For more information, see “Replacing an ink cartridge” on page 75. - FKB Ink is low. Obtain a replacement ink cartridge.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Note: The printer beeps once when the printer enters or exits Micro Adjust mode. In Micro Adjust mode, the printer also beeps once when the printer reaches the default top-of-form and tear-off positions. When the printer reaches the minimum and maximum adjustment limits, the printer beeps twice. Problems and Solutions Most problems you may encounter while operating your printer have simple solutions.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 The printer port may not be set correctly. User’s Guide For Windows 8 or Server 2012: Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel. Next, click View devices and printers from the Hardware and Sound category. For Windows 7 or Server 2008 R2: Click Start, and then click Devices and Printers.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Medicine bags may become dirty when printing in an environment with high humidity if the surface of the medicine bags is a polyvinyl resin. Print in an environment with humidity of 65% or less. The printout may become blurry depending on the media type. Adjust the print density for the media type to prevent the printout from becoming blurry. For more information, see “Printer settings” on page 30. Misaligned vertical lines appear.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Cause What to do The left or right margin settings are incorrect. Check and adjust the margin settings in your application. For more information, see “Printable area” on page 92. If the settings cannot be changed in your application, adjust the print position horizontally in the printer driver. For more information, see “Adjusting the Print Position” on page 36. Page length does not match the length of the paper.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Your paper may be the wrong size or thickness for the printer. Make sure that the paper size and thickness are within the specified ranges. For information on the continuous paper specifications, see “Paper” on page 89. The paper may jam depending on your operating environment. To prevent a paper jam, select Silent Feed mode with the printer driver. See “Printer settings” on page 30. The paper does not eject properly.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Make sure that your computer is a Windows 8, 7, Vista, XP, or 2000 pre-installed model Your computer must be a Windows 8, 7, Vista, XP, or 2000 pre-installed model. You may not be able to install or run the USB printer driver on a computer which is not equipped with a USB port or which has been upgraded from Windows 95 to Windows XP, Me, 98, or 2000. For details about your computer, contact your dealer.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Attach the continuous paper to the tractor unit. See “Printing on Continuous Paper” on page 15. 6. Turn off the printer, and then turn on the printer. 7. Determine which pages were not printed correctly and print them again. When the user finds a paper jam before the printer detects an error: 1. Press the Pause button to stop printing. 2. Hold down the Tear Off and FF buttons for about three seconds. The jammed paper is released. 3.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 7 Where To Get Help Technical Support Web Site Epson’s Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product documentation. If you have a Web browser and can connect to the Internet, access the site at: http://support.epson.net/ If you need the latest drivers, FAQ’s, manuals, or other downloadables, access the site at: http://www.epson.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ Your computer operating system name and version ❏ Names and versions of the software applications you normally use with your product Help for Users in Australia Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information: Your Dealer Don’t forget that your dealer can often help identify and resolve problems.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Help for Users in Thailand Contact for information, support, and services are: World Wide Web (http://www.epson.co.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ Answers to Frequently Asked Questions (FAQs) ❏ Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Help for Users in Malaysia Contacts for information, support, and services are: World Wide Web (http://www.epson.com.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson Customer support. Help for Users in North America Epson provides the technical support services listed below. Internet Support Visit Epson’s support website for your printer (U.S. or Canada) for solutions to common problems.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Purchase Supplies and Accessories You can purchase Epson ribbons at http://www.epson.com (U.S. sales) or http://www.epson.ca (Canadian sales).You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Help for Users in Latin America Epson provides the technical support services listed below.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Country Telephone Dominican Republic* 1-888-760-0068 Ecuador* 1-800-000-044 El Salvador* 800-6570 Guatemala* 1-800-835-0358 Honduras** 800-0122 User’s Guide Code: 8320 Mexico Mexico City (52 55) 1323-2052 Other cities 01-800-087-1080 Nicaragua* 00-1-800-226-3068 Panama* 00-800-052-1376 Peru Lima (51 1) 418-0210 Other cities 0800-10126 Uruguay 00040-5210067 Venezuela (58 212) 240-1111 * Contact your local phone company to call th
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 8 Consumables Replacing the Ink Cartridges Genuine Epson ink cartridges When replacement of any of the ink cartridges is required, you cannot print. Genuine Epson ink cartridges are designed and manufactured to work properly with your Epson printer. They ensure proper operation and long life of the print head and other printer parts.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ Open the printer driver, click the Utility tab, and then click the EPSON Status Monitor 3 button. A graphic displays the ink cartridge status. Note: If any of the ink cartridges installed in the printer is broken, incompatible with the printer model, or improperly installed, EPSON Status Monitor 3 will not accurately display the ink cartridge status. Be sure to replace or reinstall any ink cartridge as indicated by EPSON Status Monitor 3.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ The progress meter appears automatically when you start a print job. Note: To display the progress meter automatically, click the Utility tab in the printer driver dialog box, click Other Config, and then select the Show Progress Meter check box. Precautions on ink cartridge replacement Read all the instructions in this section before replacing the ink cartridges.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ For maximum ink efficiency, only remove an ink cartridge when you are ready to replace it. ❏ Do not refill the ink cartridges. Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior. ❏ Keep ink cartridges out of the reach of children and do not drink the ink.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ When the printer is turned off using the On button, the print head is automatically covered to prevent the ink from drying. If you will not use the printer after installing the ink cartridges, make sure to turn off the printer using the On button. Do not unplug the power cord or turn off the circuit breaker while the power is on. ❏ When moving or transporting the printer after installing the ink cartridges, leave the ink cartridges installed.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Open the ink cartridge cover. Note: Wait for four seconds or more before removing the ink cartridge. Otherwise, ink may squirt. 3. Push in the used cartridge so the cartridge pops out slightly.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 4. Carefully pull the used cartridge straight out of the slot. Dispose of it properly. 5. For best results, shake the new ink cartridge four or five times. 6. Remove the new ink cartridge from the package.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ! ❏Caution: Do not touch the green IC chip on the side of the cartridge. This can damage the ink cartridge. ❏ Always install an ink cartridge immediately after removing the old cartridge. If the cartridge is not installed promptly, you may not be able to print. ❏ Do not refill the ink cartridge.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 8. Close the ink cartridge cover.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 9 Product Information Printer Parts a. top cover b. control panel c. ink cartridge cover (left) d. output tray e. ink cartridge cover (right) a. center paper support* b.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide c. sprockets* d. connector cover e. power plug connector f. USB interface connector g. parallel interface connector h. ethernet interface connector i.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Resolution: Print quality: Super Draft/ Draft/ Normal 360 × 360 dpi Print quality: Fine 360 × 720 dpi Print quality: Extra Fine 1/ Extra Fine 2 720 × 720 dpi Print quality: Extra Fine 3 5760 × 1440 dpi Feeding method: Push tractor feed (rear paper entry) Feeder: Rear push tractor Paper feed speed: Normal mode: User’s Guide Intermittent 25.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Ink cartridges: User’s Guide Color: GP-C830/GP-C831/ GP-C832 Black, Yellow, Magenta, Cyan Color: GP-M830/ GP-M831/GP-M832 Black Cartridge life Use within 6 months after installing in the printer. Temperature Operation: 10 to 35 ˚C (50 to 95 ˚F) Electronic ! Caution: For the Ethernet cable, use a cable with CAT5e shielding.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Built-in fonts: User’s Guide For Indian users Bitmap fonts: EPSON Draft 10, 12, 15 cpi EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10, 12, 15 cpi, proportional EPSON Courier 10, 12, 15 cpi EPSON Prestige 10, 12 cpi EPSON Script 10 cpi EPSON OCR-B 10 cpi EPSON Orator 10 cpi EPSON Orator-S 10 cpi EPSON Script C proportional Indian fonts*1: CDAC Devanagari proportional*2 CDAC Bengali proportional*2 CDAC Tamil proportional*2 CDAC Telugu proportion
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Thai users Bitmap fonts: EPSON Draft 10, 12, 15 cpi EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10, 12, 15 cpi, proportional EPSON Courier 10, 12, 15 cpi EPSON Prestige 10, 12 cpi EPSON Script 10 cpi EPSON OCR-B 10 cpi EPSON Orator 10 cpi EPSON Orator-S 10 cpi EPSON Script C proportional Scalable fonts: EPSON Roman 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Taiwanese users Bitmap fonts: EPSON Draft 10, 12, 15 cpi EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10, 12, 15 cpi, proportional EPSON Courier 10, 12, 15 cpi EPSON Prestige 10, 12 cpi EPSON Script 10 cpi EPSON OCR-B 10 cpi Traditional Chinese fonts: Scalable fonts: EPSON Roman 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif H 10.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Chinese users Bitmap fonts: EPSON Draft 10, 12, 15 cpi EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10, 12, 15 cpi, proportional EPSON OCR-B 10 cpi Simplified Chinese fonts: Scalable fonts: EPSON Roman 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif H 10.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For other users Bitmap fonts: EPSON Draft 10, 12, 15 cpi EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10, 12, 15 cpi, proportional EPSON Courier 10, 12, 15 cpi EPSON Prestige 10, 12 cpi EPSON Script 10 cpi EPSON OCR-B 10 cpi EPSON Orator 10 cpi EPSON Orator-S 10 cpi EPSON Script C proportional Scalable fonts: EPSON Roman 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 AC power consumption User’s Guide Approx. 33 W (ISO24712 pattern) Approx. 8 W in standby mode Approx. 2.9 W in sleep mode* Approx. 0.2 W in power-off mode * When three minutes pass in the following conditions, the printer enters sleep mode.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Labels (continuous base sheet): Label size 38.1 mm (1.5 inches) in height, minimum 50.8 mm (2.0 inches) in width, minimum 2.5 mm (0.1 inch) corner radius, minimum Base sheet width 76.2 to 241.3 mm (3.0 to 9.5 inches) Base sheet length 38.1 to 558.8 mm (1.5 to 22.0 inches) Base sheet thickness 0.076 to 0.14 mm (0.003 to 0.0055 inch)* Total thickness 0.143 to 0.225 mm (0.0056 to 0.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Length (one page) 12.7 to 558.8 mm (0.5 to 22.0 inches)* Thickness 0.11 to 0.13 mm (0.0043 to 0.0051 inches) Weight 63 to 104.7 g/m² (17 to 28 lb) Quality Plain paper, Reclaimed paper Not broken, torn, turned over, or wrinkled User’s Guide * You cannot load continuous paper if 139.7 mm (5.5 inches) or less remains. Pre-printed Paper Pre-printed paper is paper that has ruled lines, letters, or figures printed in the top and bottom margins.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 C User’s Guide 2 mm (0.079 inch) Printable area Continuous paper: A The minimum top and bottom margins above and below the perforation are 2.0 mm (0.079 inch) each. B The minimum left and right margins are 13 mm (0.51 inch) each. The maximum paper width is 241.3 mm (9.5 inches) and the maximum printable width is 203.2 mm (8.0 inches). For continuous paper wider than 229.2 mm (9.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Label (continuous base sheet): A 2 mm (0.0787 inch) or more B 12.7 mm (0.5 inch) or more C 2 mm(0.0787 inch) or more D 1.5 mm (0.0591 inch) or more AC Adapter Electrical Specifications Use the specified AC Adapter (EPSON AC Adapter K, Model: M248A) only. Input Output Rated voltage AC 100 to 240 V Rated frequency 50-60 Hz Rated current 1.6 A Supply voltage DC 42 V Rated current 1.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Command Lists For information about the commands, please access http://www.epson.com. Character Tables You can select the character tables and character sets below.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For other users Standard version: One Italic and 12 graphical character tables: Italic table, PC437 (US Standard Europe), PC850 (Multilingual), PC860 (Portuguese), PC861 (Icelandic), PC863 (Canadian-French), PC865 (Nordic), Abicomp, BRASCII, Roman 8, ISO Latin 1, PC858, ISO 8859-15 NLSP version: One Italic and 39 graphical character tables: Italic table, PC437 (US Standard Europe), PC850 (Multilingual), PC860 (Portuguese), PC861 (Icelandic), PC8
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment. Taiwan EMC CNS13438 Class A Safety CNS14336-1 North America EMI FCC/ICES-003 Class A FCC compliance statement for United States users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Europe EMC Directive 2004/108/EC EN 55022 Class A EN 55024 IEC 61000-4-2 IEC 61000-4-3 IEC 61000-4-4 IEC 61000-4-5 IEC 61000-4-6 IEC 61000-4-11 Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Using the control panel Follow these steps to check the print head nozzles using the control panel. 1. Make sure that paper is attached to the tractor unit. 2. While pressing the Load/Eject button, press the On button until the On light flashes. Below are two sample nozzle check patterns. Compare the quality of the printed check page with the sample shown below.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly. You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the printer using the control panel buttons.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Make sure that no lights are indicating errors. 3. Access the printer driver. See “Using the Printer Driver” on page 26. 4. Click the Utility tab, and then click the Head Cleaning button. 5. Follow the on-screen instructions. The On light flashes while the printer performs the cleaning cycle. ! Caution: ❏ Never turn off the printer while the On light is flashing. Doing so may damage the printer.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ If print quality remains a problem, contact Epson Service Center. For more information, see “Contacting Customer Support” on page 64. ❏ To maintain print quality, Epson recommends printing a few pages on a regular basis. Aligning the Print Head Adjusting the media feed If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by aligning the print head.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ! Caution: Do not turn off the printer while the printer is printing the adjustment patterns. Doing so may cause the printer to store incorrect settings. If you turned off the printer during the adjustment process, start Bi-D Adjustment again. 1. Make sure that no lights are indicating errors. 2. Make sure that paper is attached to the tractor unit. 3. Access the printer driver. See “Using the Printer Driver” on page 26. 4.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Network settings The information for the network settings, such as the MAC address, IP address, and security settings, are printed on the status sheet. 1. Make sure that paper is attached to the tractor unit and that the printer is turned on. 2. Press the Tear Off button and Load/Eject button at the same time for three seconds. Printer settings The current printer settings are printed on the status sheet. 1. Turn off the printer. 2.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Cleaning the outer case ! Caution: ❏ Never use alcohols or thinners to clean the printer; these chemicals can damage the printer components as well as the case. ❏ Be careful not to get water onto the printer mechanism or electronic components. 1. Turn off the printer and remove any paper loaded in the printer. 2. Clean the outer case with a dry cloth.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ! ❏Caution: When cleaning the printer using a brush, be careful not to touch the linear scale or the carriage shafts with the brush and make sure that dust does not adhere to the shafts. Otherwise, the print quality may be adversely affected. ❏ Do not brush any dust toward the print head. Brush dust that is near the print head forward or backward away from the head. * linear scale ** carriage shaft *** print head 4.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ! Caution: When cleaning the scale, be careful not to touch or damage the linear scale or the carriage shafts. * scale ** linear scale *** carriage shaft Cleaning the paper feed rollers Dirty paper feed rollers may cause paper jams or dirty printouts. Follow these steps to clean the paper feed rollers. ! Caution: ❏ Be careful not to get water onto the printer mechanism or electronic components.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 6. Hold down the Pause button for about three seconds. The Pause light flashes and the printer enters Micro Adjust mode. 7. Clean the paper feed rollers with a cotton-tipped applicator dampened with alcohol (ethanol or isopropyl alcohol). Press the FF button or Load/Eject button to rotate the rollers while cleaning them. ! Caution: When cleaning the paper feed rollers, be careful not to touch or damage the linear scale or the carriage shafts.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 1. Press the Load/Eject button and remove any paper loaded in the printer. 2. Turn off the printer. 3. Unplug the power cord from the electrical outlet, and then disconnect the interface cable from the printer. 4. Repack the printer and power cord in their original packing materials and place them in the printer’s original box.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Copyright and Trademarks No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 4. The license terms of each open source software program are described on \Manual\OSS \OSS.pdf in the Utility & Documents Disk included with the product. 5. The list of open source software programs which this printer product includes are as follows. GNU GPL This printer product includes the open source software programs which apply the GNU General Public License Version 2 or later version (“GPL Programs”).
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Bonjour License This printer product includes the open source software program “Bonjour” which applies the terms and conditions provided by owner of the copyright to the “Bonjour”. Net-SNMP license This printer product includes the open source software program “Net-SNMP” which applies the terms and conditions provided by owner of the copyright to the “Net-SNMP”.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Operating System Versions In this manual, the following abbreviations are used. Windows refers to Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, and Server 2003. ❏ Windows 8 refers to Windows 8, Windows 8 Pro, and Windows 8 Enterprise. ❏ Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Enterprise, and Windows 7 Ultimate.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Index A H Aligning print head...........................................................101 Auto tear-off.........................................................................20 Head cleaning Windows...........................................................................99 B I Barcode printing..................................................................28 Bi-D adjustment...........................................................
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 Printer sharing...............................................................................41 Printer driver accessing from Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, or Server 2003.........27 settings...............................................................................29 settings for Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, or Server 2003.........28 uninstalling...................................
