® EPSON Stylus Photo 870 EPSON Stylus Photo 1270 ® Printer Basics Printed on recycled paper with at least 15% post-consumer content.
Pbasicstoc.fm Page ii Monday, July 31, 2000 2:58 PM Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers.
Contents WELCOME! About Your Software About Your Documentation Warnings, Cautions, Notes, and Tips Windows System Requirements Macintosh System Requirements ENERGY STAR Compliance Important Safety Instructions Ink Cartridge Safety Instructions VIEWING YOUR ELECTRONIC PRINTER MANUAL Accessing Your Electronic Printer Manual Navigating Your Electronic Printer Manual PRINTING FROM START TO FINISH Printing with Windows Loading Paper Opening the Printer Software Selecting Printer Software Settings Controlling P
Using PhotoEnhance, Custom, and Advanced Settings Using PhotoEnhance Using Custom Settings Using Advanced Settings Using Advanced Color Management Printing CMYK Format Files Using Color Management Profiles Using Special Papers EPSON Premium Glossy Photo Paper Matte Paper - Heavyweight EPSON Photo Paper Envelopes Taking Care of Your Photographs Selecting Your Paper Type 24 24 25 25 26 26 26 27 27 27 28 30 31 32 USING ROLL PAPER 33 33 36 36 37 50 54 56 Loading Roll Paper Printing on Roll Paper Roll Paper
Replacing an Ink Cartridge Removing and Installing Ink Cartridges Aligning the Print Head Cleaning the Printer Transporting the Printer 61 62 64 65 66 PROBLEM SOLVING Diagnosing Printer Problems Checking the Control Panel Lights Running a Printer Check Identifying Printer Parts Problems and Solutions Problems Setting Up the Printer or Installing Software Problems with Printing Problems Getting Good Print Quality Problems with Paper Feeding Solving Miscellaneous Printout Problems Uninstalling Printer Softw
Welcome! With your EPSON Stylus® Photo printer, you can print anything from reports and resumes to photos and back light film with superior color results. Using EPSON’s specially formulated inks and lightfast Premium Glossy Photo or Matte Heavyweight paper, you can cherish your digital photographs for years to come, just like your traditionally printed photos.
Welcome.fm Page 2 Monday, July 31, 2000 2:59 PM EPSON Stylus Photo 870 Your EPSON Stylus Photo 870 is the ideal printer for all your digital photography projects. Whether you get your photos with a scanner, digital camera, or digital photo processing service, or download them off the World Wide Web, you’ll get real photo lab quality results. You’ll also get: ■ ■ Great results on a variety of paper sizes from 3.5 × 3.5-inch up to 9.
Welcome.fm Page 3 Monday, July 31, 2000 2:59 PM About Your Software The printer software CD-ROM that came with your printer includes all the software you need for printing. (You must have a CD-ROM or DVD drive installed on your computer.) ■ Your printer driver runs your printer and lets you control how your documents look. You can’t use your printer without it. ■ Your electronic Reference Guide gives you complete information about your printer.
EPSON Stylus Photo 1270 Adobe Photoshop® 5.0 LE (Windows and Macintosh) World-standard photo editing software with the basic image editing tools preferred by graphic design professionals. You need to enter a serial number when you install Photoshop 5.0 LE. A sticker containing your serial number is attached to your CD-ROM sleeve. EPSON Stylus Photo 1270 owners have an exclusive upgrade price of $299 for the full version of Adobe Photoshop.
About Your Documentation To set up your printer and install its software, see the Start Here poster. This book contains system requirements, important safety information, and instructions on: ■ viewing your electronic printer manual ■ printing with Windows or on a Macintosh ■ using special papers ■ printing on roll paper ■ maintaining the printer ■ solving basic problems For more details about printing with, maintaining, or troubleshooting your printer, see your electronic Reference Guide.
Windows System Requirements To use your printer and its software, your system should have: ■ A Microsoft® Windows® compatible PC with a Pentium® processor, 200 MHz or faster, recommended ■ Windows 95, Windows 98, or Windows NT 4.0 ■ 64MB of RAM (128MB or more recommended) ■ 100MB of free hard disk space (200MB or more recommended) ■ CD-ROM or DVD drive for installing the printer software ■ Parallel connection: an IEEE-1284 compliant parallel cable, up to 10 feet long (3 meters).
Welcome.fm Page 7 Monday, July 31, 2000 2:59 PM Macintosh System Requirements To use your printer and its software, your system should have: ■ An Apple® iMac™ series, Power Macintosh,® G3, or G4 with USB port ■ For iMac: Mac® OS 8.1 or later (Mac OS 8.5.1 or later recommended) For Power Macintosh G3 or later: Mac OS 8.5.1 or later If you have an iMac, you may need to update your operating system before installing your printer software: ■ If you’re running OS 8.1, you must install iMac Update 1.
ENERGY STAR Compliance As an ENERGY STAR Partner, EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The EPA ENERGY STAR office equipment program is a voluntary partnership with the computer and office equipment industry to promote the introduction of energy-efficient personal computers, monitors, printers, fax machines, and copiers in an effort to reduce air pollution caused by power generation.
■ Turn off and unplug the printer before cleaning. Clean with a damp cloth only. Do not spill liquid on the printer. Always turn the printer off using the Ppower button. Don’t switch off the power strip or unplug the printer until the Ppower light is off. ■ Do not block or cover the openings in the printer’s case or insert objects through the slots. ■ Except as specifically explained in this manual, do not attempt to service the printer yourself.
10 ■ If you remove an ink cartridge for later use, be sure to protect the ink supply area from dirt and dust, and store it in the same environment as the printer. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink cartridge ink supply port or the surrounding area.
Viewing Your Electronic Printer Manual Your printer software CD-ROM includes an electronic Reference Guide for your printer. The manual is in HTML format, so you need a browser—such as Internet Explorer 3.0 or later or Netscape Navigator 3.0 or later—to view it. If you are using a different browser, the pages may not display correctly. (A browser is not included on the printer software CD-ROM.
3. Click View Electronic Documentation. The main screen for your printer appears: 4. You can either view the manual from the CD-ROM (View Reference Guide) or copy the manual to your hard drive (Install Reference Guide) and view it from there. For details on viewing the manual, see the next section. If you copied the manual to your hard drive, you can access it at any time, as follows: Windows: Select Start, Programs, EPSON, and double-click ESP870 Guide or ESP1270 Guide.
After expanding the table of contents, you can click on the topic you want to view. If there’s a right arrow Click the down arrow , click it to view subtopics, then click on a topic to go to it. to close a subtopic list. Closed list, click to expand Click to go to topic If you see an icon for a graphic when viewing your Reference Guide in Netscape Navigator, click the Reload button to load the graphic.
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Printing from Start to Finish Here’s what to do to print a basic document—such as a photograph, newsletter, or memo—from loading the paper to selecting print settings to controlling the print job.
Keep the following in mind when loading paper: ■ Load the printable side face up. It’s usually whiter or brighter than the other side. ■ Load letterhead or preprinted paper into the printer top edge first. ■ Don’t load paper above the arrow on the left edge guide. If you’re printing on envelopes or other special paper sizes or types, see page 27 for loading instructions.
Selecting Printer Software Settings Once you click Properties, you see your printer software Properties dialog box. The most important thing to remember is to select the type of paper you’re using.
For more information about printer settings, click the Help button. Or you can right-click any item on the screen and then click What’s This?. Selecting Windows Default Settings The printer settings you make apply only to the application you’re currently using. If you usually print one type of document in different applications—for example, black ink on legal size paper—you can change the default printer settings for all your programs. You do this using the Windows Printer utility: 1.
Controlling Printing At the Print dialog box, click OK (or maybe Print) to start printing. Click OK to start printing After a moment, the Progress Meter appears and shows the progress of your print job. You can use the buttons to cancel, pause, or restart printing. You can also see how much ink you have left and view printing tips.
Printing on a Macintosh This section describes the basic steps for printing on a Macintosh. (To print with Windows, see page 15.) Loading Paper Load paper only up to this arrow Make sure your printer and computer are turned on. Slide paper against the right edge guide Place your paper against the right edge guide and slide the left edge guide against the paper. Keep the following in mind when loading paper: ■ Load the printable side face up. It’s usually whiter or brighter than the other side.
Opening the Printer Software After you open your application program and create your document, you’re ready to select your page setup and other printer software settings. From the File menu, click Page Setup.
Selecting Printer Software Settings Now open the File menu and click Print. You see the main printer settings dialog box for your application (your dialog box may look slightly different): Select the type of paper you loaded Select the Ink color Select Automatic mode Select higher-quality or faster printing The most important thing to remember is to select the type of paper you’re using.
Controlling Printing Once you’ve clicked Print, your document begins printing. If you turned on background printing in the Chooser, you can select EPSON Monitor3 from the Application menu at the right side of the menu bar to check the progress of your print job. You see the EPSON Monitor3 dialog box: Click to restart your print job Click to pause printing Click to cancel printing Click on the current print job or a waiting print job . . .
Using PhotoEnhance, Custom, and Advanced Settings When you’re printing special projects, you can customize your printer software settings, as described in these sections: ■ “Using PhotoEnhance” below ■ “Using Custom Settings” on page 25 ■ “Using Advanced Settings” on page 25 For additional information on these settings, see the electronic Reference Guide, as described on page 11.
Using Custom Settings Your printer software includes custom project types with preset printing options. This lets you quickly select the best settings for your particular type of document, or select a color-matching method for your project. You can select from these project types: ■ Text/Graph: For printing graphics-intensive documents like presentations with charts and graphs. ■ Economy: For printing rough drafts of text on plain paper. Saves ink.
Using Advanced Color Management Here are some tips for using the advanced color management features of your printer software. For more information, visit the EPSON web site at www.epson.com. If you’re using an Adobe product, such as Photoshop, also check the Adobe web site at www.adobe.com for more tips. Printing CMYK Format Files To print a file saved in CMYK (cyan, magenta, yellow, and black) format with accurate colors, you first need to convert the file to RGB format.
Using Special Papers How can you get the best-looking photos, most vivid colors, and sharpest text? Always use EPSON’s special ink jet papers. To show you how much difference EPSON paper can make, we’ve included some free samples. Check out the EPSON Media Pack that came with your printer. Instructions for printing on the samples, along with other papers, are given in the following sections.
EPSON Photo Paper You can use EPSON Photo Paper to print photographs that look almost as good as the ones you get from film processing. Photo Paper is available in a variety of sizes, in sheets or on a roll. Keep the following in mind when using EPSON Photo Paper: ■ ■ Always load the paper with the whiter (glossier) side facing up. Load up to 20 sheets of 4 × 6-inch, letter-size, or A4-size Photo Paper (or A3-, B-, or Super B-size on the EPSON Stylus Photo 1270). Load only 1 sheet of Panoramic paper.
2. When you create the image in your application software, size it to 4.25 × 6.25 inches. Or use your printer software’s Reduce/Enlarge (Windows) or Fit to Page (Macintosh) settings, as described in your electronic Reference Guide. 3. Choose Photo Paper as the Media Type setting. 4. Choose Photo Paper 4 × 6 in as the Paper Size setting and Maximum as the Printable Area setting. Bottom of printed image Trim size Printed image size Top of printed image Remove the margins 5.
Envelopes You can load up to 10 envelopes at a time, flap edge first and printable side up. Place them against the right edge guide and slide the left edge guide against them. Printable side up, flap side down (You’ll get better results if you press each envelope flat before loading it, or load one envelope at a time.) Set the thickness lever to the + position when you print on envelopes or other thick media. (Return the lever to the 0 position before you print on regular paper.
Taking Care of Your Photographs For optimum image quality and longer print life, print your photos with EPSON Photo Ink (the standard ink for the EPSON Stylus Photo 870 and EPSON Stylus Photo 1270 printers) and EPSON’s fade-resistant Matte Paper - Heavyweight and Premium Glossy Photo Paper. When printed with these combinations and displayed indoors under glass, your prints will last about as long as standard 35mm prints.
Selecting Your Paper Type Your printer automatically adjusts itself for the type of paper you select in your printer software. That’s why the Media Type setting is so important. It tells your printer what kind of paper you’re using and adjusts the ink coverage accordingly. Before you print, always check your Media Type setting. Here are the settings you should choose for your paper: Stylus Photo 1270 only For this paper . . . Select this Media Type setting . . .
rollpaper.fm Page 33 Monday, July 31, 2000 3:00 PM Using Roll Paper EPSON roll paper comes in two types and sizes: ■ ■ EPSON Photo Paper, 13 inches wide × 32.8 feet long For printing photographic banners, panoramas, and signs up to 44 inches long (designed for the EPSON Stylus Photo 1270) EPSON Premium Glossy Photo Paper, 4 inches wide × 26.
2. Roll the edge of the paper backward to uncurl it. Use a folded sheet of paper or the plastic sheet included with the roll paper holder to prevent your hands from marring the printable surface. 3. Remove the printer’s paper support and install the roll paper holder in the same mounting slots. (The sides of the holder are marked R and L to indicate its right and left sides.) 4. Now insert the roll paper onto the holder’s spindle, making sure both are oriented as shown here.
5. Load the end of the paper into the printer as far as it will go, then slide the left edge guide against the paper. 4-inch wide roll paper 13-inch wide roll paper 6. Gently hold the paper in place on the top as you press and release the E load/eject button to feed the paper into the printer. 4-inch wide roll paper 13-inch wide roll paper (If the paper feeds incorrectly, pull it out backward and reload it.
Printing on Roll Paper When you use roll paper, you can print your favorite 4 × 6 snapshots, panoramics, and banners with no side margins (“bleed” your images to the edges), with small side margins, with page frames between images, or a combination of these. Some of the roll paper options are available only when you’re printing on 4-inch wide Premium Glossy Photo Paper. You may want to test the settings you want to use by printing on practice sheets of trimmed plain paper first.
Printing Edge-to-Edge 4 x 6 Snapshots Turn your printer into a photo reproduction studio by printing 4 × 6 snapshots, edge-to-edge, on Premium Glossy Photo Paper on a roll.
2. Import a picture file or select the roll of film containing the picture(s) you want to print. (See Film Factory Help if you need assistance.) 3. Click the picture(s) you want to print; the background is highlighted. 4. If you want to retouch your photos before you print, click the Standard Prints button on the left. You see the Standard Prints screen. Select the retouching option you want to use. (See Film Factory Help for assistance.
9. Click the Main tab, if necessary. Select Premium Glossy Photo Paper as the Media Type setting. Also make sure the PhotoEnhance setting is turned off. Select Premium Glossy Photo Paper Make sure PhotoEnhance is turned off 10. Now click the Paper tab. 11.
13. Click the Print button on the left. You see additional printing options: Total number of prints Select the number of copies you want to print (necessary for Standard Prints function only) Print icon 14. If you’re using the Standard Prints function, click the arrows in the Number of Copies box to select the number of pictures you want.
Macintosh Instructions 1. Start Film Factory. To do this, open the Film Factory folder and double-click the Film Factory icon. You see the main Film Factory screen: Standard Prints button Duplicate Prints button Click the picture(s) you want to print 2. Import a picture file or select the roll of film containing the picture(s) you want to print. (See Film Factory Help if you need assistance.) 3. Click the picture(s) you want to print; the background is highlighted. 4.
5. When you’re ready to print, click the Print Assignment button. You see various printing options: Print Assignment button Click 4 × 6 Select Trim to Fit Print Size from the pull-down menu Print button Click Properties 6. Click the 4 × 6 icon as the Print Size option. 7. Select Trim to Fit Print Size from the Height/Width Ratio pull-down menu. Similar to traditional photo finishing, Film Factory may not print your entire image within the 4 × 6-inch print area.
9. Select these settings: ■ Roll Paper (Zero Margins) as the Paper Source ■ 4 × 6 in as the Page Size ■ Banner as the Roll Paper Option Don’t select Save roll paper if you’re printing a 4 × 6 snapshot. If you want to print a cutting line at your page boundaries, select Cut Sheet, then click the Print page frame checkbox. 10. Click OK. You return to the Print Assignments screen. 11. Click the Print button on the left.
You see your printer settings dialog box. Select Premium Glossy Photo Paper Make sure PhotoEnhance is turned off 14. Select Premium Glossy Photo Paper as the Media Type setting. Also make sure the PhotoEnhance setting is turned off. 15. Click Print. Your pictures print with no space between them and no space on the sides. Follow the steps on page 56 to remove and store your pictures.
Printing Snapshots with PhotoDeluxe First load 4-inch wide roll paper in your printer, as described on page 33. Then follow the steps in the section for your operating system below. Adobe PhotoDeluxe comes with the EPSON Stylus Photo 870 only. Windows Instructions 1. Start PhotoDeluxe. Click the Adobe PhotoDeluxe shortcut on your desktop, or click Start, point to Programs, Adobe, PhotoDeluxe Home Edition 3.1, and double-click the PhotoDeluxe Home Edition 3.1 icon.
7. Click the Main tab, if necessary. Select Premium Glossy Photo Paper as the Media Type setting. Also make sure the PhotoEnhance setting is turned off. Select Premium Glossy Photo Paper Make sure PhotoEnhance is turned off 8. Now click the Paper tab. 9.
12. Select the number of copies of your snapshot that you want to print, then click OK. Your pictures print with no space between them and no space on the sides. Follow the steps on page 56 to remove and store your pictures. The spaces between pages or print jobs on roll paper may vary, depending on the application you’re using and the way you create your document. If you select Save Roll Paper when printing 4 × 6-inch images, you may create a space between each print job. Macintosh Instructions 1.
6. Click the Page Setup icon. You see your Page Setup dialog box. Select 4 × 6 in Select Roll Paper (Zero Margins) Select Banner 7. Select these settings: ■ Roll Paper (Zero Margins) as the Paper Source ■ 4 × 6 in as the Paper Size ■ Banner as the Roll Paper Option Don’t select Save roll paper if you’re printing a 4 × 6 snapshot.
10. Select Premium Glossy Photo Paper as the Media Type setting. Also make sure the PhotoEnhance setting is turned off. 11. Select the number of copies of your snapshot that you want to print, then click Print. Your pictures print with no space between them and no space on the sides. Follow the steps on page 56 to remove and store your pictures. The spaces between pages or print jobs on roll paper may vary, depending on the application you’re using and the way you create your document.
Macintosh Instructions 1. Start Photoshop. Open the Adobe Photoshop 5.0 LE folder and double-click the Adobe Photoshop 5.0 LE icon. You see the Photoshop main screen. 2. Select the picture you want to print, modify it as necessary, and size it to 4 × 6 inches. (See Photoshop Help for instructions.) 3. When you’re ready to print, select Page Setup from the File menu and select your printer software settings as described on page 47 for PhotoDeluxe.
5. Click the Setup button. You see the Print dialog box. 6. Click the Properties button. You see your printer settings dialog box. 7. Click the Main tab, if necessary. Select Photo Paper as the Media Type setting. Also make sure the PhotoEnhance setting is turned off. Select Photo Paper Make sure PhotoEnhance is turned off 8. Click the Paper tab. 9. Select these settings: ■ Roll Paper as the Paper Source; this leaves a margin of at least 0.
10. Click OK. You return to the Page Setup dialog box. 11. Click OK again. You return to the Print dialog box. 12. Click OK. Your banner prints with 0.12-inch (3 mm) margins on each side. Follow the steps on page 56 to remove and store your banner. The spaces between pages or print jobs on roll paper may vary, depending on the application you’re using and the way you create your document. If you select Save Roll Paper when printing 4 × 6-inch images, you may create a space between each print job.
5. Select these settings: ■ Roll Paper as the Paper Source; this leaves a margin of at least 0.12-inch (3 mm) on both sides of your printout ■ Banner as the Roll Paper Option ■ Click the Customize button and enter the size of your panoramic or banner, name the size, and click OK. The custom size is automatically selected as the Paper Size setting. If you added margins to the top and bottom of your panoramic or banner, click the Save roll paper checkbox.
Printing on Paper Cut From a Roll If you’ll be printing on paper cut from a roll without using the roll paper holder, follow the steps below. 1. Before loading the paper, cut it to the desired length of your image plus two inches for the necessary margins. Cut the edge cleanly, at a 90 degree angle in each corner, to ensure proper loading. (13-inch wide Photo Paper on a roll includes cutting lines on the back to guide you.) 2.
6. Select Photo Paper (for 13-inch wide paper) or Premium Glossy Photo Paper (for 4-inch wide paper) as the Media Type setting. 7. Select Auto Sheet Feeder as the Paper Source setting. 8. Windows: Select User Defined as the Paper Size setting, then input the size of your cut paper. Macintosh: Click the Customize button, then input the size of your cut paper and click OK. The custom size is automatically selected as the Paper Size setting.
Removing and Storing Roll Paper When you finish a print job on roll paper, you can position the paper for another roll paper print job or remove it from the printer. Follow these steps: 1. Press the E load/eject button. The printer prints a small line on the roll paper to show you where to cut it and feeds the paper forward. 2. If you want to print another print job on the roll paper, press the E load/eject button again; the paper feeds back into the printer.
Maintaining Your Printer This section describes maintenance procedures to keep your printer working at its best and preparation steps for moving your printer. Follow the instructions here for: ■ cleaning the print head (below) ■ replacing an ink cartridge (on page 61) ■ aligning the print head (on page 64) ■ cleaning the printer (on page 65) ■ transporting the printer (on page 66) For more details, see your electronic Reference Guide, as described on page 11.
Using the Head Cleaning Utility Follow these steps to run the Head Cleaning utility (recommended method): 1. Make sure the printer is turned on but not printing, and both the B black and A color ink out lights are off. (If an ink out light is flashing, replace the ink cartridge instead.) 2. If you have an application running, access the printer settings dialog box as described on page 16 (Windows) or page 21 (Macintosh). Or, with Windows, click Start, point to Settings, then select Printers.
7. If the nozzle check pattern has no gaps in its dots, click Finish. If the pattern is missing dots, click Clean to clean the print head again. If you don’t see any improvement after cleaning three or four times, check the solutions in “Problems Getting Good Print Quality” on page 73. You can also turn the printer off and wait overnight—this allows any dried ink to soften—and then try cleaning the print head again.
Or, with Windows, click Start, point to Settings, then select Printers. Right-click your EPSON Stylus Photo printer icon in the Printers window. Then select Properties (Document Defaults in Windows NT). 5. Windows: Click the Utility tab. Macintosh: Click the Utility button. 6. Make sure paper is loaded in the printer, click the Nozzle Check button, and click Next. The nozzle check pattern prints (see the next section for details). 7. If the nozzle check pattern has no gaps in its dots, click Finish.
Maint.fm Page 61 Monday, July 31, 2000 3:00 PM Replacing an Ink Cartridge When the B black or A color ink out light flashes, the indicated cartridge is low on ink. This is a good time to make sure you have a new cartridge. When the light stays on, the cartridge is empty and you need to replace it. When an installed ink cartridge is more than six months old, you may also need to replace it if you notice that your printouts don’t look as good as they used to.
Removing and Installing Ink Cartridges Be sure you have a new ink cartridge before you begin. Once you start the ink cartridge replacement procedure, you must complete all the steps in one session. Follow these steps to replace ink cartridges: 1. Make sure the printer is turned on and not printing (the Ppower light should be on, but not flashing). 2. Check the B black and A color ink out lights to see which ink cartridge you need to replace. 3.
6. Unwrap the new ink cartridge. Then remove the yellow tape seal on top. You must remove the yellow tape from the top of the cartridge or you will permanently damage it. Don’t pull off the blue portion or try to remove the clear seal underneath the cartridge. black cartridge color cartridge Don’t touch the green circuit board on the back of the cartridge; you may inhibit normal operation and printing. Don’t touch the green circuit boards on the back 7.
8. Press down the ink cartridge clamp until it locks in place. (The color clamp is a bit harder to close than the black clamp.) 9. If you need to replace the other ink cartridge, repeat steps 4 through 8 before continuing with step 10. 10. Press the orange ink cartridge replacement button and close the printer cover. The printer moves the print head and begins charging the ink delivery system. The Ppower light flashes, and the printer makes noise. Charging takes about one minute.
3. Windows: Click the Utility tab. Macintosh: Click the button. Utility 4. You see the Utility menu. Click the Print Head Alignment button. 5. Follow the instructions on the screen to print a test page. 6. Select the most precise alignment pattern from the choices on the test Print Head page. Enter the number of the best Alignment button aligned pattern following the instructions on the screen. You may need to repeat steps 5 and 6 more than once to align your print head completely.
Transporting the Printer If you move your printer some distance, you need to prepare it for transportation in its original box or one of a similar size. Follow these steps: To avoid damage, always leave the ink cartridges installed when transporting the printer. Be sure to remove the tape used in step 4 after installing the printer in its new location. 1. Turn on the printer, wait until the print head locks in the far right position, then turn off the printer. 2.
Probsolv.fm Page 67 Monday, July 31, 2000 3:01 PM Problem Solving This section gives you the basics for diagnosing and solving printer problems. ■ First see “Diagnosing Printer Problems” to help determine what the cause of the problem may be. ■ Then see “Problems and Solutions” on page 71 for solutions to common setup, software, print quality, paper feeding, or other problems. It’s a good idea to check EPSON’s support web site periodically for possible updates to your printer driver. Visit www.epson.
P is on The Ppower light is on when the printer is ready to print. It flashes when the printer is receiving a print job, charging ink, or cleaning the print head. S flashes and When the S paper out light flashes and both ink out lights come on, you have a paper jam. Press the E load/eject button to try to clear the jam. If that doesn’t work, turn off the printer and gently pull out all the paper. Make sure none of the sheets are curled, creased, old, stuck together, or too thin.
Running a Printer Check You can run a printer check to determine whether a problem comes from the printer itself or some other source. Follow these steps: 1. Make sure both the printer and computer are turned off. 2. Disconnect the interface cable from the printer. 3. Make sure letter-size or larger paper is loaded in the printer. 4. Hold down the E load/eject button, then press and release the Ppower button.
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Problems and Solutions Here are some troubleshooting tips if you have any problems setting up your printer, installing software, getting good print quality, feeding paper, or other problems. Problems Setting Up the Printer or Installing Software The printer started making noise after ink cartridge installation. ■ ■ ■ The first time you install ink cartridges, the printer must charge its ink delivery system for about two minutes.
Problems with Printing Only the Ppower light is on, but nothing prints. ■ ■ ■ Make sure the interface cable is connected securely and that the cable meets the system requirements on page 6 or page 7. Run a printer check as described on page 69. If the check page prints, make sure your printer and application software are installed correctly. If you’re printing on a network, you need to set up your printer for network printing, as described in your electronic Reference Guide.
Problems Getting Good Print Quality You see horizontal banding. ■ ■ ■ ■ ■ ■ ■ Make sure the print head nozzles are not clogged. To clean the print head, see page 57. Make sure the Media Type setting matches the paper you loaded. See page 32 for guidelines. Make sure the printable side of the paper is face up. It is usually whiter or shinier. Make sure an ink cartridge isn’t low on ink. To replace an ink cartridge, see page 61. Try using Automatic mode.
Your printout is blurry or smeared. ■ ■ 74 Make sure your paper isn’t damp or curled, or loaded face down. If it’s damp or curled, reload new paper. Use a support sheet or load your paper one sheet at a time. ■ Make sure your paper meets the specifications in the electronic Reference Guide. ■ Use EPSON papers to ensure proper saturation and absorption of Genuine EPSON inks. Non-EPSON media may not be compatible and produce ink bleeding or pooling. ■ Run the Print Head Alignment utility.
You see colored hues in the gray parts of a black-and-white photograph. You see wrong or missing colors. ■ Make sure the Ink setting is set to Color for color images and your application is set for color printing. ■ Make sure the print head nozzles are not clogged. To clean the print head, see page 57. ■ Make sure an ink cartridge isn’t low on ink. To replace an ink cartridge, see page 61. ■ If you’re printing a high-resolution image, turn off PhotoEnhance as described on page 24.
Problems with Paper Feeding Too many copies are printing. Make sure the Copies settings in the printer software and your application aren’t both set for multiple copies. Paper doesn’t eject fully or is wrinkled. ■ ■ ■ If the paper doesn’t eject fully, you may have set the wrong paper size. Press the E load/eject button to eject the paper. Then select the correct paper size in your application or printer software. If it’s wrinkled when it ejects, the paper may be damp or too thin.
Solving Miscellaneous Printout Problems The margins are incorrect. ■ ■ ■ Make sure the paper settings in your printer software are correct for your paper size. See the electronic Reference Guide for instructions. Check your software documentation for instructions on selecting the correct margins for your paper size. The margins must be within the printable area of the page. See “Specifications” in your electronic Reference Guide for more information.
Uninstalling Printer Software If you need to uninstall and then reinstall your printer software, such as when you upgrade your computer operating system, follow these steps: Uninstalling Windows Software 1. Double-click My Computer, then double-click the Control Panel icon. 2. Double-click Add/Remove Programs. Click EPSON Printer Software in the program list, then select your EPSON Stylus Photo printer icon. 3. Click the Add/Remove button and follow the instructions. 4.
Probsolv.fm Page 79 Monday, July 31, 2000 3:01 PM Where To Get Help If you need help with your printer or its software (or EPSON Software Film Factory), see the contact information below. If you need help using the other bonus or photo software that came with your printer, see page 81. For help using any other software on your system, see the documentation for that software for technical support information.
Probsolv.fm Page 80 Monday, July 31, 2000 3:01 PM To speak directly to a technical support representative, dial: ■ U.S.: (562) 276-7235, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday. Toll or long distance charges may apply. ■ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.
Bonus or Photo Software Technical Support If you need technical support for Adobe PhotoDeluxe (EPSON Stylus Photo 870), or Adobe Photoshop or Monaco Systems MonacoEZcolor (EPSON Stylus Photo 1270), contact the software manufacturer as described below. Software Web site E-mail Telephone Adobe PhotoDeluxe www.adobe.com/ supportservice/custsupport techdocs@adobe.com (206) 675-6126 6:00 am to 5:00 pm, PST, Monday through Friday (pay support) Adobe Photoshop LE* www.adobe.
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I O ICM (Image Color Matching) setting, 25 Incorrect characters, 77 Incorrect colors, 75 Ink cartridge replacing, 61 to 64 safety instructions, 9 to 10 Ink Jet Back Light Film, 32 Ink Jet Transparencies, 32 Ink level, 19, 61 Ink setting, 17, 22 Iron-On Cool Peel Transfer Paper, 32, 77 Orientation, 21 L Layout problems, 77 Lever, thickness, 30, 73, 74 Lights, 67 to 68 M Macintosh printer status, 23 printing with, 20 to 23 system requirements, 7 USB, 7 Maintaining printer, 57 to 65 Matte Paper - Heavywei
Printing advanced, 25 controlling, 19, 23 Macintosh, 20 to 23 Windows, 15 to 19 with custom project types, 24 to 25 with PhotoEnhance, 24 Problems installing software, 71 miscellaneous, 77 paper feeding, 76 print quality, 73 to 75 printing, 72 setting up printer, 71 Profiles, color, 26 Progress Meter, 19 Project types, custom, 24 to 25 Q Quality/Speed setting, 17, 22 R Reference Guide, 5, 11 to 13 Reinstalling software, 78 Roll paper basics, 36 loading, 33 to 35 printing banners on, 50 to 53 printing cut
FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception.
EPSON Ink Jet Papers Use EPSON paper and inks to get the same photo quality results that earn EPSON printers all of their awards! EPSON papers are specially coated to work with EPSON quick drying inks. You’ll notice that when prints come out of your printer, you can immediately handle them. There is no drying time, no smearing or smudging, and your image is clean and smooth.
Insdbck.fm Page 89 Monday, July 31, 2000 3:02 PM How to Order EPSON Ink and Paper To order EPSON ink and paper, contact your dealer or call EPSON at (800) 873-7766 or visit the EPSON Store at www.epson.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. EPSON ink cartridges: EPSON Stylus Photo 870 Black: U.S. and Latin America, T007201 Canada, T007311 Color: U.S. and Latin America, T008201 Canada, T008311 EPSON Stylus Photo 1270 Black: U.S.
