sp960basics.
sp960basics.book Page ii Friday, January 17, 2003 2:39 PM Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer.
sp960basics.book Page iii Friday, January 17, 2003 2:39 PM Contents WELCOME! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PRINT Image Matching and Exif Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About PRINT Image Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Exif Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Your Software . .
sp960basics.book Page iv Friday, January 17, 2003 2:39 PM PRINTING ON ROLL PAPER, CDS, DVDS, AND CARD STOCK 33 Printing on Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Loading Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Installing the Roll Paper Cutter and Basket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Adjusting the Cutting Position . . . . . . . . . .
sp960basics.book Page v Friday, January 17, 2003 2:39 PM INSTALLING YOUR PRINTER SOFTWARE . . . . . . . . . . . . . . . Installing Printer Software on Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Printer Driver for Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Additional Software for Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Printer Software on Windows 2000 . . . . . . . . . . . . . . . . . . . . . .
sp960basics.book Page vi Friday, January 17, 2003 2:39 PM vi Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Energy Star Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Epson America, Inc. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 91 92 INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
sp960basics.book Page 1 Friday, January 17, 2003 2:39 PM Welcome! Your EPSON Stylus® Photo 960 is like having a digital darkroom on your desk. Outstanding printouts result from these advanced features: ■ EPSON’s 6-color inks let you print up to 2880 × 1440 dpi (dots per inch) with award-winning EPSON Micro Piezo® technology. ■ Ultra small 2-picoliter ink droplets give you finer shadow detail, dazzling highlights, and better fill across a wider range of colors.
sp960basics.book Page 2 Friday, January 17, 2003 2:39 PM PRINT Image Matching and Exif Print Your EPSON Stylus Photo 960 printer supports the following innovative digital image formats to give you the best photo prints possible: PRINT Image Matching,™ PRINT Image Matching II, and Exif Print. About PRINT Image Matching EPSON’s revolutionary PRINT Image Matching (P.I.M. and P.I.M. II) technologies let your digital camera and printer work together automatically to produce the best prints possible.
sp960basics.book Page 3 Friday, January 17, 2003 2:39 PM About Exif Print The Exif (Exchangeable Image File) Print format includes information about your digital camera settings in JPEG and TIFF files. Your printer and software can use this information to create accurate print settings. Most digital cameras store Exif Print information such as shutter speed, metering, flash, exposure settings, resolution, and lens use in the image file.
sp960basics.book Page 4 Friday, January 17, 2003 2:39 PM ■ Your EPSON Printer Information Center gives you quick, on-screen access to information about your printer. It includes EPSON Print Show animated tutorials on loading roll paper, using the automatic cutter, and other tasks. It also includes an on-screen Reference Guide for complete information about your printer.
sp960basics.book Page 5 Friday, January 17, 2003 2:39 PM Please follow these guidelines throughout: Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information about your printer. Tips contain hints for better printing. For more details about your printer, see your Print Show animated tutorials and Reference Guide, as described below.
sp960basics.book Page 6 Friday, January 17, 2003 2:39 PM Launching the Manual 1. Double-click the desktop. EPSON Printer Information Center icon on your 2. Click Reference Guide. You see this screen: Click a topic to expand the table of contents 3. Click a topic on the left to expand the table of contents. 4. Click on the topic you want to view. ■ Click right arrows ■ Click down arrows to view subtopics, then click on a topic. to close a subtopic list.
sp960basics.book Page 7 Friday, January 17, 2003 2:39 PM Printing in Windows Before you start, make sure your printer is set up and its software is installed as described on the Start Here sheet. Whenever you print, make sure you do the following: ■ Use the right paper. For the best-looking photos, most vivid colors, and greatest detail, always use genuine EPSON papers and EPSON inks. ■ Choose the right printer settings. Your printer automatically adjusts itself for each type of paper.
sp960basics.book Page 8 Friday, January 17, 2003 2:39 PM Loading Paper in the Sheet Feeder Follow these steps to load plain paper and many special papers in the sheet feeder: 1. Slide the left edge guide to the position for your paper size, as marked on the paper support. 2. Place your paper in the printer on the right side of the sheet feeder. Load paper against this side 3. Adjust the left edge guide to fit snugly against the paper. 4. Open the output tray extensions.
sp960basics.book Page 9 Friday, January 17, 2003 2:39 PM Loading Envelopes You can load up to 15 envelopes at a time, as described below. Tip: For best results, press each envelope flat before loading it, or load one envelope at a time. 1. Load envelopes as shown, with the flap side down and the flap edge against the left side of the sheet feeder. Load with the printable side up, flap edge left 2.
sp960basics.book Page 10 Friday, January 17, 2003 2:39 PM Basic Printing After you create a document in a software program, follow these steps to print it using the basic printer settings: 1. From the File menu, click Print. You see a Print window like this one: Check for your printer name here Click here to open your printer software 2. Make sure EPSON Stylus Photo 960 is selected. 3. Click the Properties or Preferences button. (If you see a Setup, Printer, or Options button, click it.
sp960basics.book Page 11 Friday, January 17, 2003 2:39 PM 4. Select the following in the Properties window: Select the type of document you’re printing: Select the type of paper you’re using Select your paper size Select your document or image orientation Tip: For more information about printer settings, click the Help button or right-click any item on the screen and click What’s This. 5.
sp960basics.book Page 12 Friday, January 17, 2003 2:39 PM During printing, this window appears. You can use it to cancel, pause, or resume printing and see how much ink you have left. Click to cancel printing Click to pause or resume printing Selecting the Settings You Use Most Often Your printer settings apply only to the program you’re currently using. If you want, you can change the Windows default printer settings for all your programs. 1.
sp960basics.book Page 13 Friday, January 17, 2003 2:39 PM Customizing Your Print Settings You can use advanced settings for color management, printing at higher resolutions, and selecting a variety of special effects and layouts. 1. On the Main tab, click the Advanced button in the bottom right corner of the window. 2. If you see a warning note, click Continue. 3.
sp960basics.book Page 14 Friday, January 17, 2003 2:39 PM 5. Select the following page layout settings as necessary: Select image position options here Select image resizing options here; these affect only your printed image Add a watermark to printed page here 6. Click OK to save your settings, then click OK or Print.
sp960basics.book Page 15 Friday, January 17, 2003 2:39 PM Selecting the Correct Paper Type Select the correct paper Type setting so your printer knows what kind of paper you’re using and adjusts the ink coverage accordingly. For this paper . . .
sp960basics.book Page 16 Friday, January 17, 2003 2:39 PM Printing Borderless Photos on Cut Sheets You can print your photos with no margins, extending the image all the way to the edges of the page. Note: For instructions on printing borderless photos on roll paper, see page 34.
sp960basics.book Page 17 Friday, January 17, 2003 2:39 PM To order EPSON paper, contact your dealer or call the EPSON StoreSM at (800) 873-7766 or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. First load your paper as shown, then follow the steps below. Slide the edge guide against the paper Place the paper next to the right side ■ Always load the short edge first, even for printing landscape-oriented photos.
sp960basics.book Page 18 Friday, January 17, 2003 2:39 PM 3. Select Photo or Best Photo as the Quality Type setting. 4. Choose Sheet as the Source setting. 5. Select one of the following paper types: ■ Photo Paper ■ Glossy Photo Paper ■ Premium Glossy Photo Paper 6. Click the Borderless checkbox. Read the message and click OK. 7. Select your paper Size setting. 8. Select Portrait or Landscape as the orientation setting. 9. Click OK, then click OK or Print.
sp960basics.book Page 19 Friday, January 17, 2003 2:39 PM Printing on Macintosh Before you start, make sure your printer is set up and its software is installed as described on the Start Here sheet. Whenever you print, make sure you do the following: ■ Use the right paper. For the best-looking photos, most vivid colors, and greatest detail, always use genuine EPSON papers and EPSON inks. ■ Choose the right printer settings. Your printer automatically adjusts itself for each type of paper.
sp960basics.book Page 20 Friday, January 17, 2003 2:39 PM Loading Paper in the Sheet Feeder Follow these steps to load plain paper and many special papers in the sheet feeder: 1. Slide the left edge guide to the position for your paper size, as marked on the paper support. 2. Place your paper in the printer on the right side of the sheet feeder. Load paper against this side 3. Adjust the left edge guide to fit snugly against the paper. 4. Open the output tray extensions.
sp960basics.book Page 21 Friday, January 17, 2003 2:39 PM Loading Envelopes You can load up to 15 envelopes at a time, as described below. Tip: For best results, press each envelope flat before loading it, or load one envelope at a time. 1. Load envelopes as shown, with the flap side down and the flap edge against the left side of the sheet feeder. Load with the printable side up, flap edge left 2.
sp960basics.book Page 22 Friday, January 17, 2003 2:39 PM Basic Printing on Mac OS 8.6 to 9.x Before you begin, make sure you selected your printer in the Chooser as described on the Start Here sheet. 1. From the File menu, select Page Setup. You see a window like this one: Make sure you see SP 960 Select your paper size Select your paper source Select your document or image orientation 2. Select the correct Paper Source, Paper Size, Orientation, and other settings. Then click OK.
sp960basics.book Page 23 Friday, January 17, 2003 2:39 PM 4. Select the following settings: ■ Choose your paper from the Media Type list. See the table on page 30 for details. ■ Select Color to print a color document or black and white photograph. To print a black text document, click Black. ■ Choose Automatic to get good printing results for most projects. ■ Set the slider to Quality to select high-quality printing, or Speed for faster printing. (The slider is not available for all paper types.
sp960basics.book Page 24 Friday, January 17, 2003 2:39 PM 7. If you turned on background printing, you can select EPSON Monitor3 from the Application menu in the upper right corner of the screen. You see the EPSON Monitor3 window: Select your print job, then click here to cancel printing Click to check ink levels Click here to show or hide the print settings Note: If you’re not using background printing and you need to cancel printing, hold down the J key and press the . (period) key.
sp960basics.book Page 25 Friday, January 17, 2003 2:39 PM Basic Printing on Mac OS X If you’re using an OS X compatible printing application, follow the steps below to print a document. (If you’re using an application that’s compatible only with Macintosh Classic mode, follow the steps on page 22 instead.) Before you begin, make sure you add your printer to the Print Center, as described on the Start Here sheet. 1. From the File menu, select Page Setup.
sp960basics.book Page 26 Friday, January 17, 2003 2:39 PM 5. Select Print Settings from the pull-down menu. You see settings like these: Select the type of paper you’re using Select Color or Black Ink Select Automatic mode Select higher quality or faster printing (if available) 6. Select the following settings: ■ Choose your paper from the Media Type list. See page 30 for details. ■ Select Color to print a color document or black and white photograph. To print a black text document, click Black.
sp960basics.book Page 27 Friday, January 17, 2003 2:39 PM 7. You can also select these options in the pull-down menu: ■ Copies & Pages, to select the number of copies or a page range ■ Layout, to select page layout options ■ Output Options, to save your print job as a PDF file ■ Color Management, to select ColorSync,® adjust the color controls, change the gamma setting, or turn off color adjustments by the printer software ■ Summary, to view a list of all your selections 8.
sp960basics.book Page 28 Friday, January 17, 2003 2:39 PM Customizing Your Print Settings You can use advanced settings for color management, printing at higher resolutions, and selecting a variety of special effects and layouts. 1. On the print settings window, click Custom, then click the Custom Settings list to open it.
sp960basics.book Page 29 Friday, January 17, 2003 2:39 PM 4. Select these advanced settings as necessary: Select color management settings here Click here to select a different print quality for your media type Select various print options here Macintosh OS 8.6 through 9.
sp960basics.book Page 30 Friday, January 17, 2003 2:39 PM Selecting the Correct Media Type Select the correct Media Type setting so your printer knows what kind of paper you’re using and adjusts the ink coverage accordingly. For this paper . . .
sp960basics.book Page 31 Friday, January 17, 2003 2:39 PM Printing Borderless Photos on Cut Sheets You can print your photos with no margins, extending the image all the way to the edges of the page. Note: For instructions on printing borderless photos on roll paper, see page 34.
sp960basics.book Page 32 Friday, January 17, 2003 2:39 PM To order EPSON paper, contact your dealer or call the EPSON StoreSM at (800) 873-7766 or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. Note: Borderless printing is available in Mac OS 8.6 to 9.x or Classic Mode only. First load your paper as shown, then follow the steps below.
sp960basics.book Page 33 Friday, January 17, 2003 2:39 PM Printing on Roll Paper, CDs, DVDs, and Card Stock Your EPSON Stylus Photo 960 gives you several options for specialized printing: ■ You can print on roll paper and use the cutter attachment to automatically print and cut a whole series of photos. ■ You can print directly on printable CDs and DVDs using your own photos, text, and artwork.
sp960basics.book Page 34 Friday, January 17, 2003 2:39 PM Loading Roll Paper 1. Remove the tape and protective paper from the end of the roll. Then insert the holders into the roll of paper as shown. 2. Make sure the end of the paper is cut straight across, with 90° corners. If the end is cut diagonally, you may have problems feeding the paper. 3. If the paper curls at the end, fold a sheet of paper over the end and roll it backward to uncurl it. Avoid touching the printable surface of the roll paper. 4.
sp960basics.book Page 35 Friday, January 17, 2003 2:39 PM 6. Install the roll paper holders on the printer. Insert the left holder into the far left slot, then insert the other holder into the appropriate slot on the right (either the 4-inch slot as shown, or the 8.3-inch slot further on the right). 7. Pull out approximately 15 inches of paper and insert it into the roll paper feeder. Then slide the edge guide snugly against the paper.
sp960basics.book Page 36 Friday, January 17, 2003 2:39 PM If the paper is crooked, press the z roll paper button and hold it for three seconds to back the paper all the way out. Then turn the roll paper holder knobs to roll up the paper. Press the m paper button to clear the paper out error. Repeat steps 7 through 9 to reload the paper. Continue with the instructions below to install the roll paper cutter and basket.
sp960basics.book Page 37 Friday, January 17, 2003 2:39 PM 4. Unhook the end of the basket. Then slide the arms around the output tray and insert the pegs into the holes on the sides of the tray. Caution: Don’t install the basket if you’re printing panoramic photos; this may cause a paper jam. The basket holds 40 photos, up to 7 inches long. For longer photos, remove each one after it’s printed. 5. Hook the ends of the basket shaft over the arms. Make sure the hooks rest in the grooves. 6.
sp960basics.book Page 38 Friday, January 17, 2003 2:39 PM Adjusting the Cutting Position Before you use the automatic roll paper cutter, you need to adjust the cutting position. Make sure you have roll paper loaded before you start. 1. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Printer Settings. Then click the Maintenance tab. Macintosh OS 8.6 to 9.x: Open the File menu and choose Page Setup or Print. Click the Utility button. 2.
sp960basics.book Page 39 Friday, January 17, 2003 2:39 PM Selecting Roll Paper Settings Before you print on roll paper, make sure the paper is loaded correctly, as described on page 34. If you want to cut your photos automatically, install the automatic roll paper cutter and basket as described on page 36. Then follow the steps in the next sections to select your roll paper settings on Windows or Macintosh. Note: You can’t print on roll paper when you’re using Mac OS X applications.
sp960basics.book Page 40 Friday, January 17, 2003 2:39 PM 6. Click Borderless if you want to print borderless photos. 7. Select one of the following as the paper Type option, depending on the paper you’re using: ■ Premium Semigloss Photo Paper ■ Premium Luster Photo Paper ■ Premium Glossy Photo Paper 8. Select the photo size as the Size setting. 9. Click OK, then click OK or Print. After your photos are printed, continue with the steps on page 41.
sp960basics.book Page 41 Friday, January 17, 2003 2:39 PM 6. Select Cut Sheet Mode unless you’re printing a banner. 7. Click OK. Then open the File menu and click Print. 8. Select one of the following as the Media Type option, depending on the type of paper you’re using: ■ Premium Semigloss Photo Paper ■ Premium Luster Photo Paper ■ Premium Glossy Photo Paper 9. Select Quality (for higher print quality) or Speed (for faster printing) using the slider. Then click Print.
sp960basics.book Page 42 Friday, January 17, 2003 2:39 PM 3. Turn the knobs to roll the rest of the paper onto the holder. Then press the m paper button to turn off the red m paper light. 4. Pull the roll paper holder out of its mounting slots and remove the roll paper from the holder. 5. Return the unused roll to its original package. 6. To remove the basket, first lift the shaft off of the arms. Then pull out the arms and remove the basket. 7. To remove the paper cutter, first turn off the printer.
sp960basics.book Page 43 Friday, January 17, 2003 2:39 PM Printing on CDs and DVDs Your printer includes a special tray that lets you print customized text, graphics, and photos directly on any printable CD or DVD. The EPSON Print CD software makes it easy to import your own photos, add text, and modify your designs with a variety of special effects. You can print on both regular 12-cm CDs and 8-cm mini CDs. You can order ink-jet printable CDs and DVDs from several websites, for example, www.pcmall.
sp960basics.book Page 44 Friday, January 17, 2003 2:39 PM 2. Click the Open icon or select Open from the File menu. Select Sample1.ec2 and click OK (Windows) or sample01 and click Open (Macintosh). You see the Midnight Music CD on the workspace: Macintosh Windows 3. To change the background image, click the Background icon (Windows) or choose Background from the Insert menu (Macintosh). You see a window like the following: Click here to select a new background image Windows Macintosh 4.
sp960basics.book Page 45 Friday, January 17, 2003 2:39 PM You see the following: Macintosh Windows 5. Select one of the images included with the program, and click OK (Windows) or Open (Macintosh). (You can also click the TWAIN button to scan in an image or download one from your digital camera.) If you want to choose one of your own images, do one of the following: ■ Windows: Click the File tab, then click Browse to locate the folder where your images are stored and click OK.
sp960basics.book Page 46 Friday, January 17, 2003 2:39 PM 7. To edit the text, do one of the following: ■ Windows: Double-click any text block on the CD image to open the text editing window. Enter your text and use the tabs to apply formatting and special effects, then click OK. ■ Macintosh: Use any of the options on the Text Settings palette. You can also use the options on the Color Settings and Object Settings palettes. Windows Click here to curve a line of text Macintosh 8.
sp960basics.book Page 47 Friday, January 17, 2003 2:39 PM Inserting a CD or DVD Make sure the data, music, or video is burned on your CDs or DVDs before you print. Otherwise, dirt or scratches on the surface may cause errors when you burn the data. If you plan to print large numbers of CDs or DVDs, it’s a good idea to print a small sample, then wait a day and check the quality to make sure it is satisfactory.
sp960basics.book Page 48 Friday, January 17, 2003 2:39 PM 3. Place the front sheet feeder on the output tray and push it in until it snaps into place. 4. Place the CD or DVD on the CD tray with the white or printable side face-up. To print on a mini-CD, place the mini-CD ring on the tray first, then place the CD inside the ring. 5. Slide out the edge guide to make room for the tray. 6. Insert the tray against the right side of the feeder.
sp960basics.book Page 49 Friday, January 17, 2003 2:39 PM 7. Push the tray all the way in, aligning the curved notch with the notch in the front sheet feeder. 8. Slide the edge guide against the edge of the tray. 9. Set the adjust lever to the position.
sp960basics.book Page 50 Friday, January 17, 2003 2:39 PM 10. Close the printer cover and press the m paper button. The tray moves into printing position. Follow the instructions in the next section to print with EPSON Print CD. Printing Your Design After you have created your design and loaded a CD or DVD, you’re ready to print. 1. Open the File menu and select Printer Settings (Windows) or Page Setup (Macintosh). 2.
sp960basics.book Page 51 Friday, January 17, 2003 2:39 PM 4. Open the File menu and select Print, or click the following: Windows Print button. You see the Macintosh 5. Click OK (Windows) or Print (Macintosh). Note: After you print, handle the CD or DVD carefully to avoid smearing the ink. Wait at least 24 hours before playing the disc or inserting it in a drive. Keep printed discs away from moisture and direct sunlight.
sp960basics.book Page 52 Friday, January 17, 2003 2:39 PM You see the following: Windows Macintosh Select this setting 5. Select Print Position Confirmation (or Check) Pattern and click OK. The confirmation pattern is printed on the check disk or CD. 6. Remove the check disk or CD and measure the distance from the edge of the hole to the small cross marks (distances labeled A and B as shown). You’ll need a millimeter ruler for these measurements. 7. Open the File menu and select Adjust Print Position.
sp960basics.book Page 53 Friday, January 17, 2003 2:39 PM 8. Make sure Enter Values or Value Entry is checked, then input the A distance in the Height (Top) or Top Space box. Enter the B distance in the Width (Right) or Right Space box. 9. Click OK to save the measurements to the Print CD program. Adjusting the Print Density If ink smears on your printed CDs or DVDs, you may need to adjust the color saturation or ink density.
sp960basics.book Page 54 Friday, January 17, 2003 2:39 PM You can print three density patterns on one disc. Each pattern is printed in a different location. After the first pattern is printed, adjust the setting, then repeat steps 4 through 6, selecting Second or Second Time to print the second pattern. If you want to try a third Color Correction setting, you can repeat steps 4 through 6 again and select Third or Third Time. 7. Remove the CD or DVD and let it dry for at least 24 hours.
sp960basics.book Page 55 Friday, January 17, 2003 2:39 PM 2. Open the printer cover and set the adjust lever to the ! position. The m paper light begins flashing rapidly. 3. Place the front sheet feeder on the output tray and push it in until it snaps into place. 4. Slide out the edge guide to make room for the card stock.
sp960basics.book Page 56 Friday, January 17, 2003 2:39 PM 5. Place a sheet of card stock against the right side of the feeder, with the side you want to print on face up. 6. Slide the card stock into the printer until the leading edge is 2 to 4 inches past the small gray rollers. 7. Set the adjust lever to the ^ position. If print quality is not satisfactory, try setting it to the position for the next print.
sp960basics.book Page 57 Friday, January 17, 2003 2:39 PM Maintaining Your Printer Follow the instructions in this chapter to keep your printer working at its best and to prepare it for moving, if necessary: ■ “Cleaning the Print Head” below ■ “Replacing an Ink Cartridge” on page 59 ■ “Aligning the Print Head” on page 63 ■ “Cleaning the Printer” on page 65 ■ “Transporting the Printer” on page 66 For more details, view your on-screen Reference Guide.
sp960basics.book Page 58 Friday, January 17, 2003 2:39 PM Running the Head Cleaning Utility 1. Make sure the printer is turned on but not printing, and the red H ink light is off. (If the H ink light is flashing or on, you need to replace a cartridge; see page 59 for details.) 2. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Head Cleaning. Macintosh OS 8.6 to 9.x: Open the File menu and choose Page Setup or Print.
sp960basics.book Page 59 Friday, January 17, 2003 2:39 PM Examining the Nozzle Check Pattern Examine the nozzle check pattern you printed. Each staggered line should be solid, with no gaps, as shown. ■ If your printout looks okay, you’re done. ■ If you see any gaps (as shown), clean the print head again; see page 58 for instructions. Replacing an Ink Cartridge ■ When the red H ink light flashes, one or more ink cartridges are low on ink.
sp960basics.book Page 60 Friday, January 17, 2003 2:39 PM Checking the Ink Supply To check your ink supply, do the following: ■ Windows: Right-click the icon on the Windows taskbar. Then click the Ink Monitor icon. You see a window like this: ■ Macintosh: OS 8.6 to 9.x: Choose File > Print, then click the ink icon. OS X: Choose Applications > EPSON Printer Utility > SP960 > Status Monitor. You see a window like this: Click a cartridge image to display information about the cartridge.
sp960basics.book Page 61 Friday, January 17, 2003 2:39 PM When you need new ink cartridges, contact your dealer, or call the EPSON Store at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. Ink Cartridge Precautions Warning: Keep ink cartridges out of the reach of children. If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them thoroughly with water.
sp960basics.book Page 62 Friday, January 17, 2003 2:39 PM 4. Open the cartridge cover. 5. Press in the tab on the back end of the empty cartridge to unlock it. Then squeeze both tabs, lift the cartridge out of the printer, and dispose of it carefully. 6. Remove the new cartridge from its package. Caution: Don’t touch the green circuit board on the back of the cartridge; you may inhibit normal operation and printing. 7. Slide the new cartridge into its slot.
sp960basics.book Page 63 Friday, January 17, 2003 2:39 PM Aligning the Print Head If your printouts contain misaligned vertical lines, or you see light or dark horizontal banding, you may need to align the print head. 1. Turn on the printer. 2. Load several sheets of EPSON Photo Quality Ink Jet paper. 3. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen) and select Print Head Alignment. Macintosh OS 8.6 to 9.x: Choose File > Page Setup or Print.
sp960basics.book Page 64 Friday, January 17, 2003 2:39 PM After you click Next, you see this window: 6. Click Print to print the first pattern on the next test page. 7. After it prints, remove and reload the test page as shown, with pattern row #1 on the right. 8. Click Print again to print the second test pattern. 9. Repeat steps 7 and 8 to print the third test pattern. You see this screen: 10. On the test page, select the least grainy box in each column. Select a box for columns 1, 2 and 3.
sp960basics.book Page 65 Friday, January 17, 2003 2:39 PM 11. If box 5 is the least grainy in all the rows, click Finish. If box 5 is the best in one or more rows, clear the checkbox in those rows. Click Realignment to repeat the process for any rows that are checked. Then repeat steps 6 through 11. Cleaning the Printer To keep your printer working at its best, you should clean it several times a year. 1. Turn off the printer, unplug the power cord, and disconnect the cable. 2.
sp960basics.book Page 66 Friday, January 17, 2003 2:39 PM Transporting the Printer If you need to ship your printer, you must remove the ink cartridges and prepare the printer for transportation in its original box or a similar one. 1. Turn on the printer, then press and release the H ink button. 2. Open the printer cover, then open the cartridge cover. 3. Remove the cartridges. For each cartridge, press in the tab on the back, then squeeze both tabs and lift the cartridge out of the printer. 4.
sp960basics.book Page 67 Friday, January 17, 2003 2:39 PM Installing Your Printer Software Before installing your printer software, follow the steps on the Start Here sheet to set up your printer and connect it to your computer. If you’re using Windows XP, Windows 98, or Macintosh, follow the software installation instructions on the Start Here sheet.
sp960basics.book Page 68 Friday, January 17, 2003 2:39 PM 2. Put the EPSON CD-ROM in your CD-ROM or DVD drive and click Next. 3. Continue clicking Next or Finish until setup is complete. 4. When you see the license agreement, click Agree, then continue with the instructions in the next section to finish the installation. Installing Additional Software for Windows Me After you accept the license agreement, you see the Options Menu: 1. Click Install Optional Software. You see the Optional Software menu: 2.
sp960basics.book Page 69 Friday, January 17, 2003 2:39 PM 6. When you’re finished, close any open windows and click Back to return to the Options Menu. 7. Click Install Printer Information Center, then follow the on-screen instructions. 8. At the Options Menu, click Exit. 9. When you see the registration screen, register your printer with EPSON as instructed. Remove the CD-ROM and keep it in case you need to reinstall any software later. 10. Restart your computer if prompted. You’re ready to print.
sp960basics.book Page 70 Friday, January 17, 2003 2:39 PM 5. Select the Search for option, then click Next. You see a screen like this (your screen might have different wording): 6. Make sure CD-ROM drives is checked, then click Next. 7. At the next screen, click Next. Installation proceeds automatically. 8. When installation is complete, click Finish. 9. When you see the license agreement, click Agree, then continue with the instructions in the next section to finish the installation.
sp960basics.book Page 71 Friday, January 17, 2003 2:39 PM Installing Additional Software for Windows 2000 After you accept the license agreement, you see the Options Menu: 1. Click Install Optional Software. You see the Optional Software menu: 2. Click the button for each program to learn more about it. If you want the program, click Install and follow the instructions on the screen. Then click Back to return to the menu. 3.
sp960basics.book Page 72 Friday, January 17, 2003 2:39 PM 9. When you see the registration screen, register your printer with EPSON as instructed. Remove the CD-ROM and keep it in case you need to reinstall any software later. 10. Restart your computer if prompted. You’re ready to print.
sp960basics.book Page 73 Friday, January 17, 2003 2:39 PM Solving Problems See “Diagnosing Printer Problems” on page 75 to help determine what the cause of your printer problem may be.
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sp960basics.book Page 75 Friday, January 17, 2003 2:39 PM Diagnosing Printer Problems First, check the printer’s lights (see below) or run a printer check (see page 76). Lights Explanation Green P power light flashes The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head. Green P power light flashes Your paper ran out. Load more paper and press the m paper button.
sp960basics.book Page 76 Friday, January 17, 2003 2:39 PM Running a Printer Check You can run a printer check to determine whether a problem comes from the printer or some other source. 1. Turn off your printer and computer. 2. Disconnect the printer’s interface cable. 3. Load letter-size paper in the printer. 4. Hold down the m paper button, then press and release the P power button. When printing starts, release the m paper button.
sp960basics.book Page 77 Friday, January 17, 2003 2:39 PM Problems and Solutions Setup and Software Installation Problems The printer makes noise after ink cartridge installation. ■ ■ When you install ink cartridges, the printer must charge its print head for a minute or so. Wait until it’s finished (the green P power light stops flashing) before you turn off the printer, or it may use excess ink the next time you turn it on.
sp960basics.book Page 78 Friday, January 17, 2003 2:39 PM Printer Problems Only the green P power light is on, but nothing prints. ■ ■ ■ Make sure the interface cable is securely connected at both ends and meets the system requirements; see page 87. Run a printer check as described on page 76. If the test page prints, make sure your software is installed correctly.
sp960basics.book Page 79 Friday, January 17, 2003 2:39 PM Quality Problems Your print is blurry or smeared. You see banding (light lines). ■ ■ ■ ■ ■ Make sure your paper isn’t damp, curled, or loaded face down. ■ Use a support sheet with special paper, or try loading your paper one sheet at a time. ■ Make sure the Type or Media Type setting matches your paper; see pages 15 or 30 for guidelines.
sp960basics.book Page 80 Friday, January 17, 2003 2:39 PM Your printout is faint or has gaps. ■ Make sure Black Ink Only is off (Windows) or Color is selected (Macintosh), even for black and white photographs. ■ Clean the print head nozzles; see page 57 for instructions. ■ The ink cartridges may be old or low on ink; see page 59. ■ Try turning off PhotoEnhance.™ Also check if you’re using a special effect that alters image colors, like Sepia.
sp960basics.book Page 81 Friday, January 17, 2003 2:39 PM Paper Problems Heavy stock doesn’t feed correctly or jams in the printer. Paper doesn’t eject fully or is wrinkled. Follow the steps on page 54 to use the front sheet feeder. ■ ■ If the paper doesn’t eject fully, you may have set the wrong paper size. Press the m paper button to eject the paper, then select the correct paper size. If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new paper.
sp960basics.book Page 82 Friday, January 17, 2003 2:39 PM CD/DVD Printing Problems You see incorrect characters. ■ Make sure the interface cable is securely connected at both ends and meets the system requirements on page 87. ■ Make sure your printer is selected in the Print window, or is the active printer in the Macintosh Chooser or Print Center. Adjust the print density as described on page 53. You can also adjust brightness or contrast, as described on page 45.
sp960basics.book Page 83 Friday, January 17, 2003 2:39 PM Uninstalling and Reinstalling Printer Software You may need to uninstall and then reinstall your printer driver and utilities if, for example, you upgrade your Windows operating system. You don’t need to uninstall your other photo software or the EPSON Printer Information Center. Windows 1. Click Start, and select Programs or All Programs. 2. Point to Epson or EPSON Printers, then select EPSON Printer Software Uninstall. 3.
sp960basics.book Page 84 Friday, January 17, 2003 2:39 PM 4. Restart your Macintosh, then see the Start Here sheet to reinstall your software. Macintosh OS X 1. Open the Applications folder, then the Utilities folder. 2. Select Print Center, select SP 960, and click the Delete button. 3. Restart your Macintosh, then see the Start Here sheet to reinstall your software. Where To Get Help If you need help with your printer, EPSON Print CD, Film Factory, or the P.I.M.
sp960basics.book Page 85 Friday, January 17, 2003 2:39 PM Please have the following information ready: ■ Product name (EPSON Stylus Photo 960) ■ Product serial number (located on the back of the printer and on its box) ■ Proof of purchase (such as a store receipt) and date of purchase ■ Computer configuration and operating system version ■ Description of the problem You can purchase ink cartridges, paper, manuals, and accessories from the EPSON Store at (800) 873-7766 or visit www.epsonstore.
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sp960basics.book Page 88 Friday, January 17, 2003 2:39 PM Important Safety Instructions Before using your printer, read these safety instructions to make sure you use it safely and effectively: ■ Be sure to follow all warnings and instructions marked on the printer. ■ Use only the type of power source indicated on the printer’s label. ■ Connect all equipment to properly grounded power outlets.
sp960basics.book Page 89 Friday, January 17, 2003 2:39 PM Ink Cartridge Safety Instructions ■ Keep ink cartridges out of the reach of children. ■ Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water. ■ Do not put your hand inside the printer or touch a cartridge during printing. ■ Do not move the print head by hand.
sp960basics.book Page 90 Friday, January 17, 2003 2:39 PM FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
sp960basics.book Page 91 Friday, January 17, 2003 2:39 PM Declaration of Conformity According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: EPSON AMERICA, INC. Located at: MS: 3-13 3840 Kilroy Airport Way Long Beach, CA 90806 Telephone: (562) 290-5254 Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device.
sp960basics.book Page 92 Friday, January 17, 2003 2:39 PM Epson America, Inc. Limited Warranty What Is Covered: Epson America, Inc. (“EPSON”) warrants to the first retail purchaser that the EPSON printer covered by this limited warranty statement, if purchased and used in the United States or Canada, conforms to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase.
sp960basics.book Page 93 Friday, January 17, 2003 2:39 PM THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE.
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sp960basics.book Page 95 Friday, January 17, 2003 2:39 PM Index A Accessories, ordering, 85 Adjust lever, 8 to 9, 20 to 21, 47 to 56 Adobe Photoshop P.I.M. plug-in for, 3 Advanced settings, 13 to 14, 28 to 29 Aligning print head, 63 to 65 Animations, Print Show, 4 to 5 Automatic mode Macintosh OS 9.x, 22 to 23 Macintosh OS X, 26 Automatic roll paper cutter, see Cutter B Background printing, 23 to 24, 27 Banding, 79 Basic printing Macintosh OS 9.
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sp960basics.book Page 97 Friday, January 17, 2003 2:39 PM M Macintosh basic printing, OS 9.x, 22 to 24 basic printing, OS X, 25 to 27 Chooser, 77, 82 system requirements, 87 uninstalling software, 83 to 84 Maintaining printer, 57 to 66 Manual feed slot, 47 to 56, 81 Margins, incorrect, 82 Matte board, printing on, 54 to 56 Matte Paper Heavyweight, 15, 30 Matte Paper, Double-Sided, 15, 30 Media Type setting envelopes, 21 Macintosh OS 9.
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