Epson Stylus Pro WT7900 ® USER’S GUIDE
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with these Epson printers. Epson is not responsible for any use of this information as applied to other printers.
FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception.
Contents Introduction Warnings, Cautions, Notes, and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Options and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . .
| Contents Loading Film in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Selecting the Paper Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting Up Automatic Media Tracking and Identification. . . . . . . . . 48 Placing the Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Loading the Film for Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents | 7 Checking and Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Checking the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Running a Cleaning Cycle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Refreshing the White Ink Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Automatically Checking and Cleaning the Print Head . . . . . . . . . . . 86 Aligning the Print Head. . . . . . . . . . . . . . . .
| Contents Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Cut Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction This User’s Guide provides important information on setting up and using your printer, loading paper, and replacing ink cartridges. It also tells you how to maintain your printer to keep it working at its best, and provides troubleshooting tips in case you have a problem. For additional information, see the following: Note: The CD, which includes the Network Guide, is for Windows only. Macintosh users can view the guide at epson.com/support (U.S.) or epson.ca/support (Canada).
| Introduction Tip: Check the Epson Pro Imaging website at www.proimaging.epson. com for accessories and options that are currently available.
Introduction | 11 Where to Get Help Tip: If you experience difficulty with the toll-free line or your Unit ID number, call (562) 276-1305. Note: If you need help using the optional SpectroProofer with your RIP, contact your workflow software vendor. Epson provides technical support and information on the installation, configuration, and operation of professional printing products through the Epson Preferred Limited Warranty Plan. Dial (888) 377-6611, 6 AM to 6 PM, Pacific Time, Monday through Friday.
| Introduction Important Safety Instructions Before using your printer, read the following safety instructions to make sure you use the equipment safely and effectively. • The Epson Stylus Pro WT7900 weighs approximately 220 lb (100 kg). When lifting it onto the stand, make sure you have four people holding the printer (see page 21). • When setting up the printer, make sure you have enough space around it (see page 17). Leave enough space in front so you can attach the film basket.
Introduction | 13 Caution: Always turn the printer off using the P power button. When you press this button, POWER OFF appears on the LCD panel and the P power light flashes. Do not unplug the printer or turn off the power to the printer until the panel shuts off and the P power light stops flashing. This ensures that the print head is safely capped.
| Introduction Ink Cartridge Safety Instructions Caution: To prevent ink leakage, don’t shake cartridges too forcefully. • Keep ink cartridges out of the reach of children and do not drink the ink. • Store ink cartridges in a cool, dark place. • If ink gets on your skin, wash it off with soap and water. If ink gets in your eyes, flush them immediately with water. • Shake all ink cartridges before installing them for best results (see page 88).
Introduction | 15 Printer Parts These illustrations show the parts of the Epson Stylus Pro WT7900.
| Introduction Control Panel Paper feed button (up) Paper light Ink light Head cleaning button Paper release (ePlaten™) light and button Power light and button OK button Menu button Paper cut button Ink open button Pause/reset light and button LCD display Paper feed button (down) Paper source button LCD Display Platen gap setting Paper source Roll paper margin Roll paper remaining Ink cartridge status Maintenance tank status SpectroProofer availability Days until white ink cartridge shaki
Chapter 1: Setting Up the Printer This chapter includes the following information: • Unpacking and assembling the Epson Stylus Pro WT7900 • Connecting the power cord • Installing ink • Connecting to your computer and a network • Installing the printer software • Updating the printer firmware • Configuring the printer for a network Unpacking and Assembling the Printer WARNING: Four people are required to unpack and set up the printer.
| Setting Up the Printer Unpacking and Assembling the Stand 1. Lift the box up and away from the shipping pallet. Then remove the box containing the stand and paper basket. 2. Unpack the stand and make sure you have all these items. Manual holder 6 Bolts Hex wrench 2 Sides 2 Wing screws with lock washers Note: Make sure you tighten all bolts before moving to the next section. Horizontal strut 3. Insert the strut into the left side as shown. (The sides are labeled L and R.
Setting Up the Printer | 19 4. Fasten the strut with 3 bolts as shown. Use the hex wrench to tighten the bolts.
| Setting Up the Printer 5. Insert the strut into the right side and fasten it with 3 bolts as shown. 6. Lock the casters.
Setting Up the Printer | 21 Unpacking the Printer and Mounting It on the Stand 1. Make sure you have all the items shown below: 11 Ink cartridges Cable guides Printer Roll paper holders Documentation and software CD Bundled roll paper Note: Make sure you save the box and packaging in case you need to ship the printer. Power cord 2. Remove the cardboard panels and other packing materials from around the printer. 3. Have four people lift the printer using the handgrips, two in front and two in back.
| Setting Up the Printer 4. Lower the printer onto the stand with the stand’s horizontal strut in front, as shown. Align the pegs on the stand with the holes on the bottom of the printer. 5. Fasten the printer to the stand with the wing screws and washers.
Setting Up the Printer | 23 Attaching the Paper Basket The paper basket is a cloth sheet that attaches to the printer stand and catches your paper prints as they come out. 1. Make sure you have all the parts shown below: 2 Pins Basket cloth 2 Black plastic connectors 1 Square pole and 2 round poles Rod 2 Paper guides 2 Posts 2. Insert the two short posts as shown, one on each side of the stand.
| Setting Up the Printer 3. Use the pins to fasten the posts in place. Make sure the pins are pushed in all the way. 4. Insert the round and square poles into the basket cloth as shown.
Setting Up the Printer | 25 5. Place the basket under the printer as shown. 6. Snap the center pole into the holders on each side of the stand.
| Setting Up the Printer 7. Push the black plastic connectors onto both ends of the square pole. 8. Push the black plastic connectors onto the posts on each side of the stand.
Setting Up the Printer | 27 9. Snap the back pole into the holders as shown. 10. Hook the loops around the pins on the back of the stand legs.
| Setting Up the Printer 11. Insert the rod into the fabric channel. 12. Insert the free ends of the rod into the holes in the sides of the stand.
Setting Up the Printer | 29 13. To keep the cloth off the ground, loop the tabs over the ends of the rod as shown. 14. Attach the paper guides to the bottom of the printer as shown: 15. Make sure the paper guides hang straight down, then fold the paper basket all the way up so it’s in the vertical position.
| Setting Up the Printer Assembling the Film Basket The film basket is used when printing on special media such as Epson ClearProof Film, and can be detached and stored when printing on paper (see page 64). Follow the steps below to prepare it for use. 1. Make sure you have all the parts shown below: Scissor arms Basket cloth Rods Straps Film basket guides and pins Pins 2. Position the film basket guides as shown, with the channels in the guides facing each other.
Setting Up the Printer | 31 Note: Once inserted, the pins cannot be removed. 3. Insert the pins through the guides, pressing them into place. 4. Open one of the scissor arms as shown. Insert two long rods (A) and one short rod (B) into the plastic connectors.
| Setting Up the Printer 5. Feed the basket cloth onto rods A and B as shown. 6. Connect the other scissor arm as shown.
Setting Up the Printer | 33 Note: Once inserted, the pins cannot be removed. 7. Insert six pins into the plastic connectors to secure the rods. 8. Set the basket upright, then press the straps onto the film basket in the indicated positions. Note: Do not place heavy objects such as paper rolls in this basket, or it may get damaged. The basket can support up to 6.6 lbs (3 kg). Now go to “Completing Setup and Connecting the Power Cord” on page 34.
| Setting Up the Printer Completing Setup and Connecting the Power Cord 1. Attach the manual holder to the left or right side of the stand. Store the printer manuals in the holder. 2. Unlock the casters. Then move the printer to the place of use. (The casters are meant for moving the printer for only a short distance.) Lock the casters after moving.
Setting Up the Printer | 35 Tip: After removing protective materials, touch a metal part of the printer to discharge static electricity. 3. Remove any packing tape and plastic film. Check these areas: • the front cover • the ink compartment covers • the maintenance tank(s) 4. Open the roll paper cover and remove the tape and packing material.
| Setting Up the Printer 5. Open the front cover and remove the tape and packing material. Save the packing material in case you need to ship the printer. 6. Close the front cover. 7. Connect the power cord to the AC inlet on the back of the printer.
Setting Up the Printer | 37 8. Attach the cable guides to the left or right side of the printer back and route the power cord to the side of the printer as shown. Power cord on left side Caution: Do not use an outlet that is controlled by an automatic timer or wall switch. Otherwise, you may accidentally shut off the printer and cause damage. Power cord on right side 9. Plug the power cord into a properly grounded electrical outlet.
| Setting Up the Printer 2. Open both ink covers. Caution: Do not touch the green chip on top of the cartridge, or you may damage it. 3. Remove the ink cartridges from their packages.
Setting Up the Printer | 39 4. Note the location of the slot corresponding to each cartridge. Left ink bay Right ink bay Slot no. Cartridge Slot no. Cartridge 1 Cyan (C) 7 Vivid Magenta (VM) 2 Orange (O) 8 Cleaning Liquid (CL) 3 Yellow (Y) 9 Green (G) 4 Light Cyan (LC) 10 Photo Black (PK) 5 White (WT) 11 Vivid Light Magenta (VLM) 6 Cleaning Liquid (CL) 5. Install the ink cartridges in the printer.
| Setting Up the Printer Caution: Charging takes about 15 minutes. Never turn off the printer, remove the maintenance tank, or open the front cover or ink covers while the P power light is flashing, or you may damage the printer. 6. After installing all 11 cartridges, close the ink covers. The printer begins charging the ink delivery system and the P power light flashes. After ink charging is completed, you need to load paper before READY will appear on the display.
Setting Up the Printer | 41 Connecting to Your System You can use USB and/or Ethernet network connections. For USB connection, make sure your system has the appropriate port and you have a standard, shielded cable up to 10 feet (3 m) in length. To connect to a network hub, you need a standard RJ-45 CAT-5 network cable. To connect directly to your computer’s network interface, you need an RJ-45 CAT-5 crossover cable. 1. Make sure that both the printer and the computer are turned off. 2.
| Setting Up the Printer Note: You can check for a newer version of your driver on the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada). 3. Insert the printer software CD-ROM in your computer. The installer starts automatically. You see this screen: If you see an AutoPlay window, click Run Setup.exe. If you see a User Account Control screen, click Yes or Continue. 4. Click the Install button. 5. Read the license agreement and click Accept.
Setting Up the Printer | 43 Updating Your Printer Firmware To keep your printer features and functionality up to date, you should check for a newer version of firmware on the Epson support site and update your printer, if necessary. Checking the Current Firmware Version 1. Press the r Menu button. 2. Press the d button until PRINTER STATUS is highlighted, then press r. 3. Press r again and note the firmware version displayed. 4. When done, press to exit the menu.
| Setting Up the Printer 6. When the update is complete, close the Firmware Updater window and Epson LFP Remote window. If you connected your printer to a network, follow the instructions in the next section to configure the printer for your network. Configuring the Printer’s Network Adapter Once the printer is connected to your network, follow these steps to configure it: 1. Turn on the printer. 2. Start EpsonNet Config.
Chapter 2: Using Film and Other Media The Epson Stylus Pro WT7900 is designed to print with white ink on selected Epson media, such as Epson ClearProof™ Film and CrystalClear™ Film. These media are available as rolls in either a 17-inch or 24-inch width (432 mm or 610 mm). You can also print on a variety of other roll paper and cut sheet media by customizing the settings for your paper. Additional film types may be available. Check the Epson Pro Imaging website at www.proimaging.epson.
| Using Film and Other Media Preparation Before Printing • When printing with Epson film, attach the film basket and use it to catch your prints (see page 59). • If you’ve been printing with media other than Epson film, paper dust may have accumulated on the platen. This can transfer to your film during printing. If necessary, clean the inside of the printer as described on page 99.
Using Film and Other Media | 47 2. Continue to remove the backing slowly and carefully to avoid creasing the media. Caution: Static electricity is generated when removing the backing. Keep away from delicate instruments when removing it. 3. Once you’ve removed the backing, touch a metal part of the printer (or other grounded object) to discharge possible static electricity buildup caused by removing the backing.
| Using Film and Other Media Setting Up Automatic Media Tracking and Identification Before you load roll media in the printer, you can set up the automatic media tracking system. This system prints a barcode on the edge of the film that indicates the media type, roll length, and the alert setting. When the printer is turned on or roll media is placed in the printer, the barcode is scanned and the amount of roll media remaining is displayed on the LCD panel.
Using Film and Other Media | 49 Placing the Roll in the Printer 1. Open the roll paper cover. 2. Push the lock lever down firmly, then move the roll paper holder to the left.
| Using Film and Other Media 3. Set the roll on top of the printer. 4. If necessary, adjust the roll paper adapters to fit the core size of the roll paper.
Using Film and Other Media | 51 5. Release the tension lever on both adapters. 6. Push the adapters into the paper core at both ends of the roll. Then press down on the tension levers to secure the adapters on the roll.
| Using Film and Other Media 7. Move the roll paper to the right side until it touches the roll paper guide. 8. Slide the roll paper holder to align the u arrow with the roll paper adapter.
Using Film and Other Media | 53 9. Roll the paper slowly into position. 10. Grasp the handle on the left roll paper holder and slide it to the right as far as it will go. Make sure the roll paper is pushed all the way to the right, as shown.
| Using Film and Other Media 11. Pull up the lock lever to lock the paper in place. Loading the Film for Printing 1. Press the l Paper Source button until the on the LCD display. Caution: To avoid feeding excess roll paper, make sure the sheet icon does not appear on the LCD display. or roll icon appears • Choose if you want the paper to be cut automatically after each page is printed. • Choose if you want to decide for yourself when to cut the paper (see page 56 for instructions). 2.
Using Film and Other Media | 55 3. Insert the paper into the slot. Caution: Don’t pull the paper down further than shown, or it may get wrinkled when it moves into position. If the paper doesn’t come out, you may need to lower the suction by pressing the d button. Make sure you return the suction to normal after the paper is loaded. 4. Close the roll paper cover. 5. Press the button to hold the paper against the platen.
| Using Film and Other Media Wait for the paper to move into position automatically, or press the button to move the paper into position right away. Note: Opening the front cover causes printing to stop. Do not open the front cover while printing is in progress, or your print quality might be affected. 6. If you see a question on the display about paper settings, select Yes if the settings are correct, or select No and then change the settings. Press OK to save your settings. 7.
Using Film and Other Media | 57 Removing the Roll from the Printer 1. Open the roll paper cover. 2. Press the button to release the paper. It is rewound automatically. If automatic media tracking is on, the barcode and paper information is printed. 3. If you don’t plan to reload paper immediately, press the again to exit paper loading mode.
| Using Film and Other Media 4. Push down the lock lever firmly to release it. Then grasp the handle on the roll paper holder and slide it all the way to the left to release the roll. 5. Roll the paper forward so that it rests on top of the printer.
Using Film and Other Media | 59 6. Pull up the tension levers, then remove the adapters from the paper roll. 7. Rewind the roll carefully and place it in its original package. Using the Film Basket Note: Do not place heavy objects such as paper rolls in this basket, or it may get damaged. The basket can support up to 6.6 lb (3 kg). Use the film basket whenever you print on Epson film. The film basket protects your prints from smearing or other damage, and can hold prints up to 36 inches (914 mm) long.
| Using Film and Other Media Attaching the Film Basket Note: If you’re using the optional SpectroProofer, you don’t have to remove it in order to attach the film basket. Before attaching the film basket, you need to move the paper basket to the fully upright position. Follow the instructions below. 1. Lower the paper guides as shown. Compress the side tabs on the guides to release them.
Using Film and Other Media | 61 2. Raise the main arm of the paper basket all the way up. Then raise the lower part of the basket and secure it with the hook-and-loop fastener straps, as shown below. 3. Unhook the storage cord and open the film basket.
| Using Film and Other Media If desired, bundle the cord using the strap as shown. 4. Make sure the straps shown below are positioned correctly. If necessary, slide the straps to the indicated positions.
Using Film and Other Media | 63 5. Align the basket with the guides on the printer. If necessary, push down on the front of the basket to adjust its height. 6. Slide the basket into the channels on the guides. Make sure the basket is inserted all the way.
| Using Film and Other Media Removing and Storing the Film Basket When you’re done using the film basket, you can remove it from the printer and fold it up for storage as described below. 1. Pull straight back on the film basket to detach it. Tip: For best results, loop the cord around the top metal bar before hooking it. 2. Fold up the basket as shown. Use the storage cord to keep it closed.
Using Film and Other Media | 65 Using Epson Paper Although the Epson Stylus Pro WT7900 is designed to work primarily with Epson film, it is possible to print on other selected Epson paper types. Check the Epson Pro Imaging website at www.proimaging.epson.com or your Epson Professional Imaging Authorized Reseller for compatible media. Always test samples of paper stock in the printer before purchasing large quantities or printing large jobs.
| Using Film and Other Media non-Epson paper, consult the manufacturer for the best setting. You may have to experiment with different settings to determine which one is best for the media you’re using. • Always select the correct paper source (roll or sheet) in both the printer software and on the printer’s control panel. • Keep unused media in its original packaging and store it in a cool, dry place to maintain quality.
Using Film and Other Media | 67 2. Press the l Paper Source button until the LCD display. sheet icon appears on the 3. Feed the sheet into the paper slot until it meets resistance. Make sure the right edge of the paper is straight and aligned with the vertical line on the roll paper cover. 4. Press d. The sheet feeds into printing position automatically. 5. If you see a question on the display about paper settings, select Yes if the settings are correct, or select No and then change the settings.
| Using Film and Other Media Loading Heavy Sheets Make sure you load paper in the portrait orientation (short edge first). 1. Make sure the printer is turned on and the roll paper cover is closed. 2. Press the l Paper Source button until the LCD display. sheet icon appears on the Note: You may need to increase the suction by pressing the u button. This helps hold the paper in place during loading and printing. 3. Press the button. 4. Feed the sheet into the paper slot.
Using Film and Other Media | 69 6. If you see a question on the display about paper settings, select Yes if the settings are correct, or select No and then change the settings. Press OK to save your settings. 7. Print your page. After it is finished, the sheet stays in the printer. 8. To remove your print, press the d button while holding the sheet. Note: If you notice head strikes on your prints, make sure your paper is flat. You can also try changing the PLATEN GAP setting to WIDE.
| Using Film and Other Media If you’re printing on non-Epson media, you may want to customize the settings for your paper. See page 73 for more information. Using the Paper Basket The paper basket attaches to your printer and catches your paper printouts as they come out. The basket keeps your printouts from getting dirty or scratched. You can set it up either to catch the paper under the printer or in front of the printer.
Using Film and Other Media | 71 3. Raise the front of the basket so that the surface is taut. Then lower the paper guides so that your prints slide smoothly onto the cloth. Note: To avoid paper feed errors, do not allow prints to stack up in the paper basket. Catching Printouts Under the Printer Follow these steps to catch printouts under the printer: 1. Raise the paper guides and tilt the front of the basket down.
| Using Film and Other Media 2. Lower the paper guides, then raise the front of the basket all the way up. Fasten the front of the basket with the straps. Storing the Paper Basket If you are not using the paper basket, you can fold it out of the way. 1. Raise the paper guides, then adjust the straps as needed and raise the front of the basket. Lower the paper guides.
Using Film and Other Media | 73 Customizing the Settings for Your Paper When you choose a media type in your Epson printer software, the driver automatically determines the best settings for your paper. However, you may want to fine-tune how the printer handles various media—especially if you use non-Epson paper or a paper not supported by the driver. Use the paper configuration settings described below.
| Using Film and Other Media 8. Examine the printed pattern for the most evenly overlapping lines. Choose the number with the most even lines. In the example shown above, the lines under number 4 are the most even. After printing the pattern, THICKNESS NUMBER is highlighted. 9. Press u or d to select the number that you noted in step 8, then press OK. 10. Press l, then d to select any of the menu options shown below. Make adjustments as needed, and press OK to save each setting.
Using Film and Other Media | 75 2. Press d to select CUSTOM PAPER, then press r. 3. Press OK to print your custom paper settings. Selecting Custom Paper Settings Once you have created a customized paper setting, you can select it whenever you print on that paper: 1. Press r Menu, then press u or d to select PAPER SETUP. 2. Press r, then press d to select PAPER TYPE, then press r. 3. Press d to select CUSTOM PAPER, then press r. 4. Press u or d to select the paper number you want to use. 5. Press OK.
| Using Film and Other Media 76
Chapter 3: Maintaining and Transporting the Printer This chapter describes the following maintenance procedures for your Epson Stylus Pro WT7900: • Maintaining white ink cartridges • Checking printer status • Checking and cleaning the print head • Aligning the print head • Replacing ink cartridges • Changing the date and time • Performing additional maintenance tasks • Replacing the paper cutter blade • Replacing the maintenance tank • Cleaning the printer • Transporting or storing
| Maintaining and Transporting the Printer Maintaining White Ink Cartridges Due to the special properties of Epson white ink, some settling of the ink components can occur over time. This may cause uneven printing. To maintain optimal print quality, the white ink cartridges must be shaken on a regular basis. WARNING: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them immediately with water.
Maintaining and Transporting the Printer | 79 Shaking the Installed White Ink Cartridge Caution: The white ink needs to be shaken even if the printer isn’t being used. If necessary, turn on the printer once a week to remove and shake the cartridge. Once you’ve installed a white ink cartridge in the printer, it needs to be shaken weekly to maintain image quality.
| Maintaining and Transporting the Printer 3. Open the cover all the way. 4. Press in the white ink cartridge and release it. The cartridge pops out. 5. Pull the cartridge straight out of its slot.
Maintaining and Transporting the Printer | 81 WARNING: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them immediately with water. Note: Shake the cartridge back and forth about an inch or two (5 cm) in each direction. Do not touch the green chip on top of the cartridge. 6. Hold the cartridge horizontally and shake it for about 30 seconds (about 100 times). 7. Hold the cartridge with the arrow pointing toward the printer.
| Maintaining and Transporting the Printer Printing Status Information The status check sheet shows some of the current default settings, the page count, and the status of the maintenance tank. 1. Make sure paper is loaded in the printer. Note: You can replace the ink cartridges, cutter blade, and maintenance tank yourself. Other printer parts need to be replaced by an authorized Epson service technician. 2. Press r Menu. 3. Press d to select TEST PRINT, then press r. 4.
Maintaining and Transporting the Printer | 83 4. Press to exit the menu. For more information about the Printer Status menu, see page 128. Checking and Cleaning the Print Head Note: The printer automatically checks the print head and cleans it if necessary, but you can adjust the settings (see page 86). If your printed image shows a color shift or horizontal lines, you should check the print head to see if any nozzles are clogged or deflected.
| Maintaining and Transporting the Printer 7. After the pattern is printed, use at least a 10× eye loupe to examine it. Note: The cleaning nozzles use fluid to clean the print head and related parts. If they’re clogged, you may not immediately notice a decline in print quality, but you should clean them anyway. If the printer shows CL : -as the cleaning nozzle status, the check failed. Note the error code on the LCD display and contact Epson as described on page 11.
Maintaining and Transporting the Printer | 85 Run the power cleaning only if the normal cleaning process is not sufficient to clear the nozzles. The power cycle uses a large quantity of ink, so it is recommended only as a last resort. To use power cleaning, the cartridges need to be at least 50% full; replace a low cartridge if necessary. After cleaning, you can reinsert the old cartridge. Caution: Don’t run a cleaning cycle while thick media is loaded in the printer. 1.
| Maintaining and Transporting the Printer Refreshing the White Ink Supply If the white ink density in your printouts is inconsistent even after cleaning the print head, you may need to refresh the white ink supply—especially if the printer hasn’t been used for more than a year. This helps clear any white ink components that have settled in the supply line. Before starting, make sure you have already shaken the installed white ink cartridge as described on page 79. 1. Press r Menu. 2.
Maintaining and Transporting the Printer | 87 • OFF—The printer will not perform automatic nozzle checks and cleaning cycles. 4. Press l, then select PRINT NOZZLE PATTERN and press r. 5. Select ON: EVERY PAGE to have the nozzle check pattern printed before each print job, or select ON: EVERY 10 PAGES. The setting is turned OFF by default. These settings take effect only when you print on roll paper. 6. Press OK to save the setting.
| Maintaining and Transporting the Printer 8. Make sure AUTO is highlighted, then press r. 9. Make sure UNI-D (uni-directional) is highlighted, then press r. This is the type of alignment to start with. 10. Press OK to start the alignment process. Each alignment takes about 7 minutes. The printer scans the alignment pattern and adjusts itself automatically. Don’t open the front cover or turn off the printer during this process. 11. When the uni-directional alignment is finished, press r Menu. 12.
Maintaining and Transporting the Printer | 89 Note: We recommend that you use genuine Epson cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage. Yields vary considerably based on images printed, print settings, paper type, frequency of use, and temperature. For print quality, a small amount of ink remains in the cartridge after the “replace cartridge” indicator comes on.
| Maintaining and Transporting the Printer 3. Open the ink cover all the way. Then press in the cartridge you want to replace and release it. The cartridge pops out. WARNING: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them immediately with water. 4. Remove the expended ink cartridge from the printer. Tip: It’s a good idea to save your first set of expended cartridges so you can use them for transporting the printer, if necessary. 5.
Maintaining and Transporting the Printer | 91 6. Gently shake each cartridge as shown for the following durations: • White ink cartridge: 30 seconds (about 100 times) • Other ink cartridges: 5 seconds Caution: Do not touch the green chip on top of the cartridge, or you may damage it. 7. Hold the cartridge with the arrow pointing toward the printer. Then insert it into the slot until it clicks into place. Don’t force it in.
| Maintaining and Transporting the Printer Changing the Date and Time Tip: You can use the Printer Setup menu to enable the roll paper counter, paper size check, and several other printer features (see page 128). You can also use the EpsonNet Config utility to set up a time server. This disables the CLOCK SETTING menu. 1. Press r Menu. 2. Press d until MAINTENANCE is highlighted, then press r. 3. Press d until you see CLOCK SETTING, then press r. 4.
Maintaining and Transporting the Printer | 93 3. Use the d and u buttons to select the settings described below. If you need to back up to the previous menu level, press l. Note: The CUSTOM setting in maintenance mode is not normally used. • To change the language on the LCD display, press d to highlight LANGUAGE, then press r. Press d until you see the language you want, then press OK to select it. The printer exits maintenance mode and returns to normal operation.
| Maintaining and Transporting the Printer Replacing the Paper Cutter If you notice that your paper isn’t being cut cleanly, the cutter may need to be replaced. You can obtain a new cutter (part number C12C815331). See page 10 for ordering details. Removing the Old Cutter Note: If the optional SpectroProofer is attached to the printer, remove it following the instructions that came with it. Make sure the printer is turned on, then follow these steps to remove the blade: 1.
Maintaining and Transporting the Printer | 95 8. Loosen the screw using a Phillips-head screwdriver. 9. Carefully remove the cutter. 10. Dispose of the cutter in accordance with local regulations.
| Maintaining and Transporting the Printer Installing the New Cutter Remove the new blade from its package, then follow these steps to install it: 1. Attach the new cutter to the holder. Align the white pin with the white hole as shown. 2. Firmly tighten the screw using a Phillips-head screwdriver. Note: Reinstall the optional SpectroProofer if necessary, following the instructions that came with it. 3. Insert the cover, then press it closed.
Maintaining and Transporting the Printer | 97 4. Turn the printer back on. 5. Run the Cutter Adjustment from the Maintenance Menu on the control panel. After you print the pattern, put the two cut pieces together and select the pattern with the most precise cut between the two colors. Select the pattern number on the control panel and press OK.
| Maintaining and Transporting the Printer Follow these steps to replace the tank: WARNING: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them immediately with water. 1. Grasp the handle at the bottom of the tank (on the side of the printer) and gently pull it out. Then place the tank in the plastic bag included with the new one. Caution: Be careful not to spill ink from the maintenance tank when removing it.
Maintaining and Transporting the Printer | 99 Cleaning the Printer To keep your printer working at its best, clean it if it becomes soiled. 1. If your prints are soiled by ink on the paper feed rollers, load inexpensive roll paper and press d to feed the paper without printing on it. Press d several times until the paper is clean. When done, press the button to cut and remove the soiled paper. 2. Turn off the printer and wait until all the lights are off.
| Maintaining and Transporting the Printer 5. If powdery dust has accumulated, use a toothpick or similar tool to remove it. 6. Remove the film and paper baskets. Then clean away any dust or dirt around the leg assembly using a soft brush. 7. If the outer case is dirty, clean it with a soft, clean cloth dampened with mild detergent. Keep the ink cartridge compartments closed to prevent water from getting inside. 8.
Maintaining and Transporting the Printer | 101 Preparing the Printer for Shipment Caution: Always turn off the printer by pressing the P power button. During shutdown, the printer caps the print head and flushes it with cleaning liquid. This takes several minutes to complete. To prevent damage, never unplug the printer during this process. 1. Press the P power button to turn off the printer. Wait until the lights on the control panel stop flashing and go out, and then unplug the printer. 2.
| Maintaining and Transporting the Printer 6. Remove the two wing nuts and lock washers securing the printer to the stand (underneath the printer). Keep them in a safe place. WARNING: The printer is very heavy. Make sure you have four people lift it. 7. Lift the printer using the handgrips, two in front and two in back. 8. Keep the printer level while moving it. See page 103 for information about setting up the printer after transporting it.
Maintaining and Transporting the Printer | 103 6. Unlock the front casters. 7. Carefully roll the printer to its new location, then lock the casters. Setting Up the Printer After Transportation Setting up the printer after transporting it is almost identical to setting it up for the first time. Keep in mind that if you haven’t used the printer for more than a week, you’ll need to turn it on and shake the white ink cartridge (see page 79).
| Maintaining and Transporting the Printer • Cover the printer with a non-static cloth. This helps protect it from dust, which can interfere with the print head nozzles. Before returning the printer to use, follow these steps: 1. Turn on the printer and shake the white ink cartridge (see page 79). 2. Run a nozzle check and select the PRINT WITH WHITE INK option (see page 83). Check the results and clean the print head, if necessary (see page 84). 3.
Chapter 4: Solving Problems As you use your printer, you may occasionally experience a problem. You can diagnose the problem following the guidelines in this chapter or check the FAQs at www.proimaging.epson.com. Then try the most likely solutions until the problem is fixed.
| Solving Problems Checking Error Messages and Lights The control panel includes various lights and an LCD display to indicate the status of the printer: Paper Ink light light Paper release (ePlaten) light Power light Pause/reset light LCD display When your paper runs out, ink is low, or a problem occurs, a message appears on the LCD display, and the lights on the control panel come on or flash: Light Status Meaning Power light On The printer is turned on.
Solving Problems | 107 The following table lists the error messages in alphabetical order and includes an explanation and instructions for correcting the problem: Message (in alphabetical order) Explanation Response CALL FOR SERVICE An error has occurred. The number 3000 indicates that AC power has been interrupted. Note the error number, then turn the printer off. Then check the power cord connection at both ends and turn it back on.
| Solving Problems Message (in alphabetical order) Explanation Response You tried to install an ink cartridge that cannot be used with this printer. If you are replacing ink cartridges, check the package and product code. Replace the ink cartridge with a genuine Epson ink cartridge. The ink cartridge is expended. Replace the ink cartridge; see page 88. A non-genuine ink cartridge is installed. Select DECLINE and replace the ink cartridge with a genuine Epson ink cartridge; see page 88.
Solving Problems | 109 Message (in alphabetical order) NO CARTRIDGE INSTALL INK CARTRIDGE NO MAINTENANCE TANK INSTALL THE RIGHT SIDE MAINTENANCE TANK NOT ENOUGH EMPTY SPACE Explanation Response Ink cartridge(s) not installed, or an incorrect cartridge is installed. Install ink cartridge(s); see page 88. Do not reinstall the incorrect cartridge. Maintenance tank is not installed. Make sure the maintenance tank is fully inserted. The maintenance tank is too full for head cleaning.
| Solving Problems Message (in alphabetical order) Explanation Response PAPER OUT No paper is loaded. Load paper. LOAD PAPER The button has been pressed with no paper loaded. Press the Paper ran out during printing. Press the button and remove the roll paper core. Then load another roll. The button has been pressed. Load paper, then press the The paper is not detected. Press the button to clear the error, then select the right paper.
Solving Problems | 111 Message (in alphabetical order) Explanation Response SpectroProofer ERROR There is a problem with the optional SpectroProofer. Note the error number and see your SpectroProofer manual for details. WRONG MAINT. TANK A non-genuine maintenance tank is installed. Replace the maintenance tank with a genuine Epson maintenance tank; see page 97. It’s been a month since the white ink cartridge was shaken. To prevent possible clogging, the printer stops working.
| Solving Problems Improving Print Quality You can often improve print quality by doing the following: • Run a nozzle check and cleaning cycle. See page 83 for instructions. • Align the print head. See page 87 for instructions. If these suggestions don’t help, try the solutions in the following table. Problem Solution Your print has poor print quality.
Solving Problems | 113 Problem Solution Your print appears blurry or smeared. ◗ Make sure the type of paper you loaded matches the paper setting you selected on the control panel and in your printer software. ◗ Make sure you’re using compatible media and it was stored in a dry, humidity-free environment. If necessary, load new paper. ◗ If you’re printing on Epson film, be sure to use the film basket to catch ejected media; see page 59.
| Solving Problems Solving Operational Problems If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: • Paper is loaded correctly. • The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer. • The interface cable is securely connected to the printer and your system. • The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label.
Solving Problems | 115 Solving Miscellaneous Printing Problems If your printouts are not what you expected, try the suggestions below: Problem Solution Your print has incorrect or garbled characters. ◗ Make sure your software is installed correctly and the printer is selected. ◗ Clear any stalled print jobs. ◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in at both ends. Your print has incorrect margins.
| Solving Problems Solving Paper Problems If paper feed or paper jam problems occur frequently, try one or more of the following solutions: • Make sure the printer’s environment falls within the required temperature and humidity range (see page 121). • When storing and using Epson film, strictly follow the temperature and humidity guidelines on page 45. • When printing on Epson film, be sure to use the film basket to catch your prints (see page 59).
Solving Problems | 117 Clearing Paper Jams When roll paper gets jammed in the printer, printing stops and you see a paper jam message on the LCD display. Follow these steps to clear a paper jam: 1. Cut the paper at the paper insertion slot. 2. If the paper release light is not on, press the paper. 3. Rewind the paper.
| Solving Problems 4. Open the front cover if necessary. 5. Carefully pull down the jammed paper. Caution: To avoid damaging the printer, do not touch the rollers, ink absorption pads, ink tubes, or cables around the print head. 6. Close the front cover, if necessary. Press the Ppower button to turn the printer off and then back on.
Solving Problems | 119 Uninstalling and Reinstalling the Driver Tip: Check the Epson Pro Imaging website at www.proimaging.epson. com for updated drivers and utilities that may become available. If you need to uninstall and then reinstall the communication driver for any reason, follow the instructions below. 1. Do one of the following: Windows 7 or Windows Vista: Click > Control Panel > Uninstall a program. Select EPSON Printer Software in the program list.
| Solving Problems 120
Appendix A: Specifications Environmental Temperature Operation Storage 50 to 95 °F (10 to 35 °C) –4 to 104 °F (–20 to 40 °C) Print quality guarantee: 59 to 77 °F (15 to 25 °C) Humidity (without condensation) 20 to 80% RH Print quality guarantee: 40 to 60% 5 to 85% RH (stored in shipping container) Environmental specifications for the media you’re using may be more restrictive; see page 45 if you’re using Epson film.
| Specifications Dimensions and Weight Specification Description Height 48 inches (1218 mm) Width 53.4 inches (1356 mm) Depth 26.26 inches (667 mm) Weight (without consumables) 227 lb (103 kg) including printer, stand, and paper/film baskets Printer Interfaces • USB (1.1 and 2.
Specifications | 123 Cut Sheets 17 lb (64 g/m2) bond up to posterboard Weight range Printable Area Note: We recommend that you use genuine Epson cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage. Default roll paper margins are 0.59 inch (15 mm) top and bottom, and 0.12 inch (3 mm) right and left. Using the menu system, you can set all the margins to 15 mm or 3 mm, or set the top margin to 35 mm. See page 128 for details.
| Specifications 124
Appendix B: Control Panel Summary This Appendix summarizes the functions of the control panel buttons (below), describes the informational messages and icons you may see on the LCD display (see page 127), and lists the available menu settings (see page 128).
| Control Panel Summary Button Description d Paper feed (down) Feeds the paper forward when loaded. Press and hold to feed paper faster.
Control Panel Summary | 127 LCD Display Icons Icon Description Paper source icons Sheet Roll paper with Auto Cut On Roll paper with Auto Cut Off Platen gap icons Widest Wider Wide Narrow Roll paper icons Displays when a non-default ROLL PAPER MARGIN setting is selected in the PRINTER SETUP menu; see page 128 for details Displays when the ROLL PAPER COUNTER setting is turned on in the PRINTER SETUP menu; see page 128 for details Ink icons Ink low (flashing) Ink expended, cartridge error, or no cartridge (
| Control Panel Summary Menu Setting Summary Press the Menu button to enter menu mode and select the settings summarized here. Menu setting Description PRINTER SETUP menu PLATEN GAP Adjusts the distance from the print head to the paper; see page 69 for details. NARROW for thin paper STANDARD for most printing WIDE or WIDER if images are smeared WIDEST for thick paper PAGE LINE Selects whether to print a cut off line between pages on roll paper; see page 56 for details.
Control Panel Summary | 129 Menu setting Description TEST PRINT menu NOZZLE CHECK Prints a nozzle check pattern; see page 83 for details. STATUS SHEET Prints a sheet showing the status of various printer parts and settings; see page 82 for details. NETWORK STATUS SHEET Prints a sheet showing the network settings; see the on-screen Network Guide for details. JOB INFORMATION Prints a sheet showing information about the last 10 print jobs.
| Control Panel Summary Menu setting Description PAPER SETUP menu (see page 47 for details) ROLL PAPER REMAINING Sets up the automatic media tracking and identification system. When this setting is ON, you can also set the ROLL PAPER LENGTH and ROLL LENGTH ALERT to keep track of the remaining paper. See page 48 for details. PAPER TYPE Selects the media type loaded in the printer. CUSTOM PAPER Lets you set up and select custom settings for your paper (see page 73).
Index A Accessories, 10 Aligning print head, 87 to 88 Auto cleaning times, 93 Auto nozzle check, 83, 103 Automatic media tracking, 48 B Banding, 112 Barcode, 48 Basket film, 30 to 33, 59 to 64 paper, 23 to 29 Blank pages, 115 Blurry prints, 113 Buttons, control panel, 16, 106, 125 to 126 C Cable power, 37 printer, 41 problems, 114, 115 requirements, 11 Cartridges, see Ink cartridges Change ink function, 129 Checking printer status, 81 to 83 Cleaning print head, 83 to 87, 93 printer, 99 Cleaning liqu
| Index Epson film environmental conditions, 45 handling, 46 to 47 loading, 47 to 56 removing from printer, 57 to 59 using, 45 to 64 EpsonNet Config, 44 Error messages, 107 to 110 Ethernet port, 15, 41, 122 F Faint prints, 112 Film basket assembling, 30 to 33 attaching, 59 to 63 storing, 64 Film, see Epson film Firmware, updating, 43 to 44 G Garbled characters, 115 Ghosting, 112 H Head Alignment menu, 87, 88 Height of printer, 122 Help, Epson, 11 Humidity requirements, 121 I Ink icons, 127 light, 1
Index | 133 MyEpsonPrinter.
| Index Printer (continued) total print volume, 82 transporting, 100 to 103 turning off, 13 weight, 122 Problems banding, 112 blank paper, 115 blurry prints, 113 cable, 114, 115 color, 112, 115 diagnosing, 105 faint prints, 112 garbled characters, 115 ghosting, 112 margin, 115 misalignment, 112 misregistration, 112 nothing prints, 114 operational, 114 paper, 116 to 118 print quality, 112 to 113 printing stops, 114 roll paper cannot be cut, 115 smeared prints, 113 S R Technical support, 11 Temperatur
Index | 135 USB cable connecting, 41 port, 122 requirements, 11 W Waste ink system, 81 to 83, 97 to 98 Weight of printer, 122 White ink cleaning nozzles, 83 maintenance, 78 to 81 refreshing, 86, 104 replacing with cleaning liquid, 83, 129 shaking, 78 to 81 status in print head, 16 troubleshooting, 112 uneven print density, 112 Width of printer, 122 Windows installing software, 41 to 42 system requirements, 11 uninstalling software, 119 135
