Administrator's Guide

Solving Problems
Check these sections for solutions to problems you may have with the network configuration software.
Solving Network Software Usage Problems
Solving Network Security Problems
Solving Digital Certificate Problems
Where to Get Help
Solving Network Software Usage Problems
Check these sections if you have problems using the network software.
Cannot Find Access Web Config
The "Out of Date" Message Appears
"The name of the security certificate does not match" Message Appears
Model Name or IP Address Not Displayed in EpsonNet Config
Parent topic: Solving Problems
Cannot Find Access Web Config
If you cannot access Web Config on your product, try these solutions:
• Make sure your product is turned on and connected to your network using the correct IP address.
Verify connection using your product control panel or print a network status sheet. See your product's
User's Guide for instructions.
• If you selected High as the Encryption Strength setting in Web Config, your browser must support
AES (256-bit) or 3DES (168-bit) encryption. Check your browser's encryption support or select a
different Encryption Strength option.
• If you are using a proxy server with your product, configure the browser's proxy settings as follows:
• Windows: Select Control Panel > Network and Internet > Internet Options > Connections >
LAN settings > Proxy server. Select the setting that does not use the proxy server for local
addresses.
• OS X: Select System Preferences > Network > Advanced > Proxies. Register the local address
under Bypass proxy settings for these Hosts & Domains. For example, 192.168.1.*: Local
address 192.168.1.XXX, subnet mask 255.255.255.0.
Parent topic: Solving Network Software Usage Problems
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