Administrator's Guide

Message Solution

Setup failed. Make sure the computer and product are

connected, and the certificate file is not corrupted,

then import the certificate file again.

Parent topic: Solving Digital Certificate Problems

Cannot Import a Digital Certificate

If you cannot import a digital certificate, try these solutions:

• Make sure the CA-signed certificate and the CSR have the same information. If they do not match,

import the certificate to a device that matches the information or use the CSR to obtain the CA-signed

certificate again.

• Make sure the CA-signed certificate file size is 5KB or less.

• Make sure you are entering the correct password.

Parent topic: Solving Digital Certificate Problems

Cannot Update a Certificate or Create a CSR

If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these

solutions:

• Make sure that you entered a Common Name setting in Web Config.

• Make sure the Common Name setting does not contain unsupported characters or is divided by a

comma. Correct the setting and update the certificate again.

Parent topic: Solving Digital Certificate Problems

Deleted a CA-signed Certificate

If you accidentally deleted a CA-signed certificate, try these solutions:

• If you retained a backup file, import the CA-signed certificate again.

• If you obtained the certificate using a CSR created in Web Config, you cannot import a deleted

certificate. Create a new CSR and obtain a new certificate.

Parent topic: Solving Digital Certificate Problems