User Manual

348
Cannot Send or Receive Faxes
If you cannot send or receive faxes, try these solutions:
• Use Check Fax Connection on the control panel (Settings > General Settings > Fax Settings >
Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in
the report.
• If you are faxing from a computer, use the Epson FAX Utility to send your fax.
• Make sure the recipient's fax machine is turned on and working.
• Make sure paper is loaded correctly in your product.
• Make sure you have set up your header information and have not blocked your caller ID. Otherwise,
your faxes might be rejected by the recipient's fax machine.
• If user restriction has been enabled, you may need to enter a user name and password. Contact your
administrator for assistance.
• If you did not connect a telephone to your product, set the Receive Mode setting to Auto so you can
receive faxes automatically.
• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.
• Print a fax connection report using your product control panel or fax software to help diagnose the
problem.
• Verify that the telephone wall jack works by connecting a phone to it and testing it.
• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line
or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the
product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop
the first digit of a fax number.)
• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to
enable faxing over the line. Contact your DSL provider for the necessary filter.
• If you are connected to a DSL phone line, connect the product directly to a telephone wall jack and
send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.
• If your telephone line has static, turn off your product's error correction mode fax communication
setting and try faxing again.
• Try lowering your product's fax speed setting.
• If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control
panel.