User's Guide NPD5477-03 EN
User's Guide Copyright Copyright No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein.
User's Guide Trademarks Trademarks ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ® ❏ Microsoft , Windows , Windows Server , and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. ® ® ® ® ❏ Apple , Mac OS , and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
User's Guide Contents Contents Descreening. . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Dust Removal. . . . . . . . . . . . . . . . . . . . . . . . . . 32 Grain Reduction. . . . . . . . . . . . . . . . . . . . . . . . 33 Image Adjustment Features for Document Mode. . . 33 Unsharp Mask. . . . . . . . . . . . . . . . . . . . . . . . . . 34 Descreening. . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Image Option. . . . . . . . . . . . . . . . . . . . . . . . . . 35 Brightness. . . . . . .
User's Guide Contents Scanned Image Problems. . . . . . . . . . . . . . . . . . . . 57 Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass. . . . . . . . 57 The Image Quality is Rough. . . . . . . . . . . . . . . . 57 Offset Appears in the Background of Images. . . . 57 Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . . 58 Moiré Patterns (Web-Like Shadows) Appear. . . . 58 Cannot Scan the Correct Area on the Scanner Glass. . . . . . . . . . . . . . . . . . . .
User's Guide About This Manual About This Manual Introduction to the Manuals The latest versions of the following manuals are available from the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe) ❏ Setup Guide (paper manual) Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems.
User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
User's Guide Important Instructions Important Instructions Safety Instructions Read all these instructions, and follow all warnings and instructions marked on the product. ❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product on a flat, stable surface that extends beyond the base of the product in all directions.
User's Guide Important Instructions ❏ Unplug the product and the power cord before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners. ❏ If you are not going to use the product or options for a long period, be sure to unplug the power cord from the electrical outlet. ❏ After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not disassemble them.
User's Guide Scanner Basics Scanner Basics Part Names Note: Check all of the items that came with your product. A a start button B .
User's Guide Scanner Basics D Carriage (in the scanner glass) A Option connector B USB port C AC inlet D Transportation lock lever A Power cord B USB cable Buttons and Lights Buttons The product has two buttons for scanning operations.
User's Guide Scanner Basics Before using the product buttons, make sure you have installed your scanning software. A a button Starts scanning. B . button Turns the product on if pressed once. Press again to turn the product off. Lights The status light indicates whether the product is operating normally. Light Ready Indicator Status On Meaning Ready to scan images. If you cannot scan images, an error may have occurred. Make sure the optional Transparency Unit is completely closed.
User's Guide Scanner Basics Related Information & “Scanning Using a Scanner Button” on page 26 & “Scanner Lights Indicate an Error” on page 55 Information on Applications This section introduces the software products available for your scanner. The latest software can be installed at the Epson Web site. Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings.
User's Guide Placing Originals on the Product Placing Originals on the Product c Important: Do not place heavy objects on the scanner glass and do not press the glass with too much force. Placing Originals 1. Open the document cover. 2. Place your original face down on the scanner glass making sure the top corner of the side you want to scan is aligned with the d mark. Note: If you are scanning multiple originals at once, position each original at least 20 mm (0.8 inch) apart from the others.
User's Guide Placing Originals on the Product 3. Close the document cover gently so that your original does not move. Note: ❏ Always keep the scanner glass clean. ❏ Do not leave originals on the scanner glass for an extended period of time as they may stick to the glass. Related Information & “Basic Scanning” on page 18 Placing Large or Thick Originals 1. Open the document cover.
User's Guide Placing Originals on the Product If the size of the original exceeds the size of the document cover, you can lift the document cover straight up and remove it to make it easier to align the original. When you have finished scanning, replace the document cover in the reverse order that you removed it. c Important: ❏ Before removing the document cover, make sure you raise it to the upright position to prevent the hinges from snapping back on the springs.
User's Guide Placing Originals on the Product 3. Close the document cover and hold it down firmly as you scan. Note: ❏ When scanning without the document cover, gently press down on your original to flatten it. ❏ If your original is very thick or curled at the edges, cover the edges with paper to block external light as you scan.
User's Guide Basic Scanning Basic Scanning Scanning Using Epson Scan 2 Scanning Photos or Pictures (Photo Mode) Using Photo Mode in Epson Scan 2, you can scan the originals using a wide variety of image adjustment features that are suitable for photos or pictures. 1. Place the originals. When placing multiple originals on the scanner glass, you can scan them all at the same time. Make sure there is a gap of at least 20 mm (0.79 in.) between the originals. 2. Start Epson Scan 2.
User's Guide Basic Scanning 4. Make the following settings on the Main Settings tab. ❏ Image Type: Select the color for saving the scanned image. ❏ Resolution: Select the resolution. Note: When scanning films using the Transparency Unit, set the Document Source and Document Type as well.
User's Guide Basic Scanning 5. Click Preview. The preview window opens, and the previewed image is displayed as thumbnails. Note: To preview the entire scanned area, select Normal from the list on the top of the preview widow. 6. Check the preview, and make image adjustment settings on the Advanced Settings tab if necessary.
User's Guide Basic Scanning You can adjust the scanned image using detailed settings which are suitable for photos or pictures, such as the following. ❏ Brightness: Select to adjust the brightness for the scanned image. ❏ Contrast: Select to adjust the contrast for the scanned image. ❏ Saturation: Select to adjust the saturation (color vividness) for the scanned image. ❏ Unsharp Mask: Select to enhance and sharpen the outlines for the scanned image.
User's Guide Basic Scanning ❏ Folder: Select the save folder for the scanned image from the list. You can select another folder or create a new folder by selecting Select from the list. 8. Click Scan.
User's Guide Basic Scanning 4. Make the following settings on the Main Settings tab. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color for saving the scanned image. ❏ Resolution: Select the resolution. Note: The Document Source setting is fixed as Scanner Glass. You cannot change this setting. 5. Make other scan settings if necessary. ❏ You can preview the scanned image by clicking the Preview button.
User's Guide Basic Scanning 6. Set the file saving settings. ❏ Image Format: Select the save format from the list. You can make detailed settings for each save format except BITMAP and PNG. After selecting the save format, select Options from the list. ❏ File Name: Check the save file name displayed. You can change settings for the file name by selecting Settings from the list. ❏ Folder: Select the save folder for the scanned image from the list.
User's Guide Basic Scanning Setting a Resolution That Suits the Scanning Purpose Advantages and Disadvantages of Increasing the Resolution Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in dpi (dots per inch). The advantage of increasing the resolution is that the details in the image become fine. The disadvantage is that the file size becomes large.
User's Guide Basic Scanning Film Size 6×7 cm film 4×5 inch film Printout Size KG size 600 dpi A4 1,200 dpi A3 1,600 dpi A2 2,400 dpi A1 3,200 dpi A0 4,800 dpi KG size 300 dpi A4 600 dpi A3 1,200 dpi A2 1,600 dpi A1 2,400 dpi A0 3,200 dpi Scanning Using a Scanner Button You can scan using the button on your scanner. Note: Before using this feature, check the following. ❏ Epson Scan 2 is installed on your computer. ❏ The scanner is connected to your computer correctly. 1.
User's Guide Advanced Scanning Advanced Scanning Image Adjustment Features for Photo Mode You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2. For Photo Mode, you can use image adjustment features that are suitable for photos or pictures. For most features, you can check the adjustment results in the preview window. Note: Some items may not be available depending on other settings you made. Brightness You can adjust the brightness for the whole image.
User's Guide Advanced Scanning Contrast You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and the dark areas become darker. On the other hand, if you lower the contrast, the differences between the bright and dark areas of the image are less defined. Note: This feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab.
User's Guide Advanced Scanning Image Adjustment Tab You can adjust the color balance and gray balance of the image. Color Balance Adjusts the color balance of the image. You can adjust the tint when photos are tinted with red and green due to the weather or the lighting where the photo was shot. Gray Balance Intensity Adjusts the gray balance of the image. You can remove colors if they have too much of an impact on the image due to the illumination and so on of specific colors.
User's Guide Advanced Scanning Channel Select the color (RGB) to be adjusted using the tone curve. Preset Standard tone curves have already been registered. We recommend fine-tuning the tone curve after selecting an item that best suits your needs. When selecting Linear, the tone curve becomes a straight line (density is not corrected). Histogram Adjustment Tab You can use the histogram to adjust the brightness of the image.
User's Guide Advanced Scanning Output Displays the values for the previous shadow and highlight adjustments. Tone Curve Displays the density for the output value for the image input value. Adjusts the density outside of the shadow or highlight parts set in Histogram. Unsharp Mask You can enhance and sharpen the outlines of the image. Note: This feature is not available when selecting the Main Settings tab > Image Type > Black & White.
User's Guide Advanced Scanning Backlight Correction You can lighten images and film that are dark due to backlight. Note: ❏ Depending on the state of the original, it may not be corrected correctly. In this situation, adjust from the Detailed Adjustments screen. ❏ When adjusting image quality on the Detailed Adjustments screen after previewing an original, press the Exposure) button again on the preview screen.
User's Guide Advanced Scanning Note: ❏ Depending on the state of the original, it may not be corrected correctly. ❏ The effect of this feature cannot be checked in the preview window. ❏ If the amount of free space in the memory is running low, you may not be able to scan. Grain Reduction You can reduce the grainy texture or roughness in images that occurs when scanning film. ❏ Depending on the state of the original, it may not be corrected correctly. ❏ This feature is not available when scanning photos.
User's Guide Advanced Scanning Note: Some items may not be available depending on other settings you made. Unsharp Mask You can enhance and sharpen the outlines of the image. Note: This feature is not available when selecting the Main Settings tab > Image Type > Black & White. Descreening You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine.
User's Guide Advanced Scanning To check for moiré patterns, display the image at 100 % (1:1). If the displayed image is zoomed out, the image appears rough and may look like it has moiré patterns. Note: ❏ To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less. ❏ This feature is not available when selecting the Main Settings tab > Image Type > Black & White. ❏ This feature is not available when scanning films. ❏ The effect of this feature cannot be checked in the preview window.
User's Guide Advanced Scanning Dropout You can remove the color specified from the scanned image, and then save it in grayscale or black and white. For example, you can erase marks or notes you wrote in the margins with color pen when scanning. If you select Customize from the color list in Dropout, you can make settings for the color you want to remove while checking the preview window (for Windows only).
User's Guide Advanced Scanning Contrast You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and the dark areas become darker. On the other hand, if you lower the contrast, the differences between the bright and dark areas of the image are less defined. Note: This feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab.
User's Guide Advanced Scanning Edge Fill You can remove the shadow created around the scanned image. For double-sided scanning, the settings for the edge fill range are mirror-reversed for the back of the original. If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge fill ranges for the top, bottom, left, and right. Note: The effect of this feature cannot be checked in the preview window. Correct Document Skew You can correct the slant of the original.
User's Guide Advanced Scanning Note: ❏ Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned image. ❏ This feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac OS X) is installed. 1. Place the original. 2. Start Epson Scan 2. 3. Make settings for each item on the Main Settings tab. 4. Click Preview. 5. Check the preview, and make other settings on the Advanced Settings tab if necessary.
User's Guide Using the Transparency Unit Using the Transparency Unit Unpacking the Transparency Unit The optional A3 Transparency Unit (B12B819221) allows you to scan films and slides in full color. Once you install the Transparency Unit, you can leave it in place even when you want to return to scanning normal (paper) originals. Make sure that all the items shown below are included and have not been damaged during shipping. Contact your Epson dealer if any item is missing or damaged.
User's Guide Using the Transparency Unit 2. Use a coin to unlock the transportation lock by turning it counter-clockwise one-quarter. Note: ❏ Before transporting the scanner, lock the transportation lock to prevent damage. ❏ If the unit’s lamp assembly is not in its home position, you cannot lock the transportation lock. In this case, reattach the unit to the scanner, close the unit, and then turn on the scanner; the unit’s lamp assembly then returns to its home position.
User's Guide Using the Transparency Unit 3. Align the pins of the unit with the holes of the scanner, and then lower the unit until it rests securely on the scanner with the pins in the holes. 4. Remove the document mat from the Transparency Unit as shown below. 5. Place the transparency guide on the upper edge of the scanner glass as shown below. 6. Close the Transparency Unit.
User's Guide Using the Transparency Unit 7. Connect the Transparency Unit’s connector to the option connector at the back of the scanner. 8. Connect the power cord to the scanner and then turn on the scanner. c Important: Do not put heavy objects on the Transparency Unit; otherwise the unit may be damaged. Setting and Placing Films Note: ❏ Before scanning films, make sure you use a soft cloth to wipe the Transparency Unit glass and the scanner glass.
User's Guide Using the Transparency Unit 35 mm film strips 1. Place the 35 mm film holder on a flat surface, and then remove the strip cover. 2. Insert the film, face down, in the holder. 3. Replace the strip cover that you removed in step 1. Repeat steps 1 to 3 for all the film strips you want to scan.
User's Guide Using the Transparency Unit 4. Place the film holder on the scanner glass and align it with the notch on the transparency guide as shown below. Mounted slides 1. Load slides, face down, in the Mounted slide holder, as shown below. Repeat this step for all the slides you want to scan. 2. Place the slide holder on the scanner glass. Align the slide holder with the notch on the transparency guide, as shown below.
User's Guide Using the Transparency Unit Medium format (120/220) 1. Place the Medium format holder on a flat surface, and then open the strip cover. 2. Insert the film, face down, in the holder. 3. Close the cover. Repeat steps 1 to 3 for all the films you want to scan.
User's Guide Using the Transparency Unit 4. Place the film holder on the scanner glass and align it with the notch on the transparency guide, as shown below. 4×5 inch film 1. Place the 4×5 inch film holder on a flat surface, and then open the cover. 2. Insert the film, face down, in the holder.
User's Guide Using the Transparency Unit 3. Close the cover. Repeat steps 1 to 3 for all the films you want to scan. 4. Place the holder on the scanner glass and align it with the notch on the transparency guide, as shown below. Non-standard film sizes Place the film directly on the scanner glass, making sure the glossy (smooth) side of the film is facing down. If the document mat is installed in the Transparency Unit, remove it. Close the Transparency Unit. Note: ❏ An area 17.0 ±0.
User's Guide Using the Transparency Unit Using the Transparency Unit to Scan Scanning films with suitable settings This section explains how to make settings suitable for materials you want to scan. 1. Make sure the scanner is connected to your computer. 2. Place your films on the scanner glass. 3. Start Epson Scan 2. 4. Select Photo Mode from the Mode list. 5. Make the following settings on the Main Settings tab. ❏ Document Source: Select Transparency Unit.
User's Guide Using the Transparency Unit 1. Open the Transparency Unit, and then remove the transparency guide from the scanner glass. 2. Slide the mat into the upper side, and then insert the tabs into the slots on the lower side slots on the Transparency Unit. 3. Place your document on the scanner glass, and then close the Transparency Unit.
User's Guide Maintenance Maintenance Cleaning the Scanner To keep your scanner operating at its best, clean it periodically using the following procedure. c Important: ❏ Do not press the glass surface of the scanner glass with any force. ❏ Be careful not to scratch or damage the glass surface of the scanner glass, and do not use a hard or abrasive brush to clean it. A damaged glass surface can decrease the scan quality. ❏ Never use alcohol, thinner, or corrosive solvent to clean the scanner.
User's Guide Maintenance 1. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Start screen > Apps > Epson > Epson Scan 2 Utility.
User's Guide Maintenance 1. Make sure the carriage is in the home position on the left side of the scanner. If the carriage is not in the home position, turn on the scanner and wait until the carriage moves to the home position. 2. Turn off the scanner, and then unplug the power cord. 3. Disconnect the USB cable from the scanner. 4. Pull down the transportation lock. 5.
User's Guide Maintenance c Important: Do not turn off the computer or the scanner while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website. http://www.epson.
User's Guide Solving Problems Solving Problems Scanner Problems Scanner Lights Indicate an Error Check the following if the scanner lights indicate an error. ❏ Make sure the scanner is connected to your computer properly. ❏ Try to rescan the original. The scanner returns to normal when it receives correct commands. ❏ Make sure Epson Scan 2 is installed correctly. ❏ Make sure the transportation lock has been released. ❏ Turn off the scanner and turn it on again.
User's Guide Solving Problems Related Information & “Uninstalling Your Applications” on page 61 & “Contacting Epson Support” on page 68 Cannot Start Epson Scan 2 ❏ Make sure the scanner is connected to your computer properly. ❏ Make sure the USB cable is securely connected to the scanner and the computer. ❏ Use the USB cable that came with the scanner. ❏ If you are using the scanner with the Network Interface Unit, make sure the network cable is securely connected. ❏ Make sure the scanner is turned on.
User's Guide Solving Problems ❏ If you cannot scan using a TWAIN-compliant scanning program, uninstall the TWAIN-compliant scanning program and then reinstall it. Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass ❏ Clean the scanner glass. ❏ Remove any trash or dirt that adheres to the original. ❏ Do not press with too much force on the original or the document cover. If you press with too much force, blurring, smudges, and spots may occur.
User's Guide Solving Problems Related Information & “Image Adjustment Features for Photo Mode” on page 27 & “Image Adjustment Features for Document Mode” on page 33 Text is Blurred ❏ In Document Mode in Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ Select Document Mode as the Mode in Epson Scan 2. Scan using the settings for documents in Document Mode.
User's Guide Solving Problems ❏ When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.79 in.) between the originals. Cannot Preview in Thumbnail ❏ When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.79 in.) between the originals. ❏ Check that the original is placed straight. ❏ Depending on the original, previewing may not be performed in Thumbnail.
User's Guide Solving Problems Binding Margins of a Booklet are Distorted or Blurred When scanning a booklet on the scanner glass, characters may appear distorted or blurred on the binding margin. If this problem occurs, text is not recognized correctly when you save the scanned image as a Searchable PDF. To decrease distortion or blurring on the binding margin, gently press down the document cover and hold it down while scanning to flatten the booklet. Make sure you do not move the booklet while scanning.
User's Guide Solving Problems Related Information & “Cleaning the Scanner” on page 51 Negative Film Preview Images Look Strange ❏ Make sure the Document Type is set correctly for your film. ❏ If you are using Normal as the Normal/Thumbnail, the dark area around the film and the frame of the film holder is perceived as white. This alters the exposure and causes images to appear darker. Create marquees on the image area you want to scan, and then click the (Zoom) button to preview the area.
User's Guide Solving Problems 3. Open the Control Panel: ❏ Windows 10 Right-click the start button or press and hold it, and then select Control Panel. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel. ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button and select Control Panel. 4.
User's Guide Solving Problems 5. Select Finder > Go > Applications > Epson Software > Uninstaller. 6. Select the application you want to uninstall, and then click Uninstall. c Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.
User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Flatbed A3 Color Image Scanner Photoelectric device Color CCD line sensor Document Size 310×437 mm (12.2×17.
User's Guide Technical Specifications Power consumption Operating: ❏ Average 30 W or below (without the optional Transparency Unit) ❏ Average 40 W or below (with the optional Transparency Unit) ❏ Max. 40 W or below (without the optional Transparency Unit) ❏ Max. 50 W or below (with the optional Transparency Unit) Ready mode: ❏ Approx. 20 W (without the optional Transparency Unit) ❏ Approx. 22 W (with the optional Transparency Unit) Sleep mode: ❏ 2.
User's Guide Technical Specifications System Requirements Windows Windows 10 (32-bit, 64-bit) Windows 8.
User's Guide Standards and Approvals Standards and Approvals Standards and Approvals for U.S. Model Safety UL60950-1 CAN/CSA-C22.2 No. 60950-1 EMC FCC Part 15 Subpart B Class B CAN/CSA-CEI/IEC CISPR22 Class B Standards and Approvals for European Model The following model is CE marked and in compliance with all the applicable EU Directives.
User's Guide Where to Get Help Where to Get Help Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site. http://support.epson.net/ http://www.epson.
User's Guide Where to Get Help Help for Users in Taiwan Contacts for information, support, and services are: World Wide Web http://www.epson.com.tw Information on product specifications, drivers for download, and products enquiry are available. Epson HelpDesk Phone: +886-2-80242008 Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Repair service center: http://www.
User's Guide Where to Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
User's Guide Where to Get Help Epson Service Center 65 Truong Dinh Street, District 1, Hochiminh City, Vietnam. 29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.
User's Guide Where to Get Help Province Company Name Address Phone E-mail WEST KALIMANTAN ESC Pontianak PEKANBARU ESC PEKANBARU DKI JAKARTA EAST JAWA BANTEN ESS JAKARTA KEIAI ESS SURABAYA ESS SERPONG CENTRAL JAWA ESS SEMARANG EAST KALIMANTAN ESC SAMARINDA SOUTH SUMATERA ESC PALEMBANG EAST JAVA ESC JEMBER JL. NUSA INDAH I NO. 40A PONTIANAK KALBAR 78117 (+62561)735507 JL. TUANKU TAMBUSAI NO. 353 PEKANBARU RIAU (+62761)21420 WISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV.
User's Guide Where to Get Help Internet Home Page http://www.epson.com.
User's Guide Where to Get Help Helpline ❏ Service, product information, and ordering consumables (BSNL Lines) Toll-free number: 18004250011 Accessible 9am to 6pm, Monday through Saturday (Except public holidays) ❏ Service (CDMA & Mobile Users) Toll-free number: 186030001600 Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation
