EZLoad ● EZLoad Stretch Service Manual First Edition: August 2002 Last Revision: May 2008 Document # 720000-0000
EZ LOAD PRINTER Service Manual Legal Notices Disclaimer Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve products as new technology, components, software and firmware become available.
EZ LOAD PRINTER Service Manual Information to the User This equipment must be installed and used in strict accordance with the manufacturer's instructions. However, there is no guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment does cause interference, which can be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix Inc. immediately. Nanoptix Inc.
EZ LOAD PRINTER Service Manual Table of Contents Table of Contents .......................................................................................................... iv 1. About the Printer........................................................................................................ 1 1.1 Description of Printer .................................................................................................. 1 1.2 EZLoad Version identification ..........................................
EZ LOAD PRINTER Service Manual 6 Mechanical Drawings .............................................................................................. 21 7 Spare parts replacement instructions ...................................................................... 23 7.1 Instruction A: Removal of the top cover................................................................. 23 7.2 Instruction B: Removal of the bezel (optional item) .............................................. 24 7.
EZ LOAD PRINTER Service Manual Figures FIGURE 1: NANOPTIX EZLOAD PRINTER HARDWARE REV. 1.......................... 1 FIGURE 2: NANOPTIX EZLOAD PRINTER HARDWARE REV. 2.......................... 2 FIGURE 3: NANOPTIX EZLOAD STRETCH PRINTER ........................................ 2 FIGURE 4: LOADING PAPER ......................................................................... 4 FIGURE 5: ALIGNING PAPER EDGE ............................................................... 5 FIGURE 6: CLOSING DOOR ............
EZ LOAD PRINTER Service Manual Tables TABLE 1: SPECIFICATIONS .......................................................................... 3 TABLE 2: LED INFORMATION ...................................................................... 8 TABLE 3: INTERFACE PORTS (NON-DSP) ................................................... 10 TABLE 4: INTERFACE PORTS (DSP)........................................................... 11 TABLE 5: 9 PIN RS232 SERIAL INTERFACE ................................................
EZ LOAD PRINTER Service Manual 1. About the Printer 1.1 Description of Printer The Nanoptix EZ-Load printer is extremely fast, quiet, and very reliable. With thermal printing technology, there is no ribbon cassette to change, and paper loading is extremely simple. The printer is small enough to fit almost anywhere and is easy to use with the ticket exiting from the front. 1.2 EZLoad Version identification There are 3 versions of the EZload printer: EZload hardware rev.1, EZload hardware rev.
EZ LOAD PRINTER Service Manual 1.2.2 EZload hardware rev.2 Overall height: 255 mm Front of paper holder: 20 mm Figure 2: Nanoptix EZLoad printer h/w rev. 2 1.2.
EZ LOAD PRINTER Service Manual 1.3 General specifications Print Method Resolution Print Width Paper Width Max Roll Diameter Operating Temperature Storage Temperature Operating Relative Humidity Communication Interface Options Memory/Firmware Resident Character Sets Integrated Bar Codes Speed Sensors Human Interface Dimensions (width x height x depth) Weight 1.3.1.1 Immunity 1.3.1.2 Emission Standards 1.3.1.3 Safety Direct Thermal 8 dot/mm (203 dpi) 80mm 80mm or 82.
EZ LOAD PRINTER Service Manual 2 Printer Controls 2.1 Paper Loading Caution: Do not operate the printer if it runs out of paper. The printer will not operate without paper, but it may continue to accept data from the host computer. Because the printer cannot print any transactions, the data may be lost. 1. Open the front door. 2. Remove the used roll. 3. Tear off the end of the new roll so that the edge is loose and place the new roll into the paper bucket with a few inches of loose paper.
EZ LOAD PRINTER Service Manual 4. Pull up on the top of the paper roll and align the left edge of the paper with the line on the front label. Figure 5: Aligning paper edge 5. Close the door onto the paper. Figure 6: Closing door 6. Advance the paper by pressing on the paper feed button and tear off the excess paper. Note: In the event of a paper jam, remove the roll, tear a new clean edge, and replace it in the paper bucket, as described above. Ensure that the paper unrolls from the top of the roll.
EZ LOAD PRINTER Service Manual 2.2 Resetting Printer In the event of a fault condition, simply disconnect the printer’s power connector to reset. Once the printer is re-connected, it will go through a startup routine and reset itself.
EZ LOAD PRINTER Service Manual 2.3 Paper Feed Button Use the Paper Feed Button to advance the paper.
EZ LOAD PRINTER Service Manual 2.
EZ LOAD PRINTER Service Manual 2.5 Testing the Printer Run this test to check the printer. The test prints and cuts a resident test ticket. Verify this ticket to judge the printing quality. Model: Firmware: Protocol: EZLOAD EZL-3.
EZ LOAD PRINTER Service Manual 3 Troubleshooting the Printer 3.1 Printer Interface Ports 3.1.
EZ LOAD PRINTER Service Manual 3.1.
EZ LOAD PRINTER Service Manual 3.2 Pin designation of Communication Interfaces 3.2.
EZ LOAD PRINTER Service Manual 3.
EZ LOAD PRINTER Service Manual 3.4 Printing Problems The table below can be used to determine the cause and resolution of the most common problems that may occur. If the information in this section does not correct the problem, contact your authorized service representative. Problem Possible Causes What to Do Receipt does not come out all the way. Paper is jammed. Printer starts to print, but stops while the receipt is being printed. Paper is jammed.
EZ LOAD PRINTER Service Manual 3.6 Connector Layout, Main Controller PCB 3.6.
EZ LOAD PRINTER Service Manual 3.6.
EZ LOAD PRINTER Service Manual 4 Media and Supplies Guide 4.1 Thermal Paper Specifications The printer requires qualified thermal paper with the following dimensions: 4.1.1 EZload H/W rev.1 Width Diameter Outside Core Diameter 80 mm ± .2 mm (3.15 in. ± .008 in.) 82.5 mm ± .2 mm (3.25 in. ± .008 in.) 115 mm max. (4.5 in.) 115 mm max. (4.5 in.) 45mm (1.75 inches) 45mm (1.75 inches) Table 11: Paper specs EZLoad rev1 4.1.2 EZload H/W rev.2 Width Diameter Outside Core Diameter 80 mm ± .2 mm (3.15 in.
EZ LOAD PRINTER Service Manual 4.2 Ordering Thermal Paper We recommend the following paper grades produced by their respective manufacturers. There are a number of paper converters qualified to supply this paper, provided the thermal paper rolls are from these recommended grades. Manufacturer Kanzaki Specialty Papers (USA) Kanzan Spezialpapiere GMBH (Germany) Appleton Papers, Inc. (USA) Blumberg GMBH Mitsubishi Paper Grade Paper Thickness Lotto 480 83 g/m2 – 3.
EZ LOAD PRINTER Service Manual 5 Parts Figure 16: Parts Document # 720000-0000 May 2008 19
EZ LOAD PRINTER Service Manual PART NUMBER REFERENCE DESCRIPTION 1 2 3 100225-0000 100548-0000 102173-0000 4 5 6 7 8 9 10 11 12 13 14 15 100029-0241 100029-2101 100041-0166 100041-0250 100041-0927 100041-1164 100041-1243 100041-1244 100041-1246 100041-1605 100050-0105 100068-0001 16 17 18 19 102057-0000 102070-0000 102675-0000 210016-0001 20 21 22 23 24 25 26 27 100039-0000 100510-0000 100511-0000 100672-0000 101059-0002 102308-0000 102310-0000 102312-0000 BOARD ASSEMBLY PACKAGES BAP, MAIN BOARD
EZ LOAD PRINTER Service Manual 6 Mechanical Drawings Figure 17: EZLoad H/W rev 1 & 2 (in mm) Document # 720000-0000 May 2008 21
EZ LOAD PRINTER Service Manual Figure 18: EZLoad Stretch (in mm) Document # 720000-0000 May 2008 22
EZ LOAD PRINTER Service Manual Spare parts replacement instructions Note: Follow instructions below for disassembly of defective parts. Follow instructions in the reverse order for reassembly. Use ESD protection (such as a wrist strap) anytime a PCB is exposed Tool required: REFERENCE DESCRIPTION TOOL 1 TOOL 2 TOOL 3 SCREWDRIVER, SLOTTED #6 SCREWDRIVER, PHILIPS #2 WRENCH, 7mm Table 15: tools required 6.1 Instruction A: Removal of the top cover 1.
EZ LOAD PRINTER Service Manual 6.2 Instruction B: Removal of the bezel (optional item) 1. Remove four (4) screws as shown in Figure 20 using tool 2 Figure 20: bezel 6.3 Instruction C: Removal of the rails (optional item) 1.
EZ LOAD PRINTER Service Manual 6.4 Instruction D: Removal of the main PCB 1. Disconnect all connectors 2. Remove four (4) screws as shown in Figure 22 using tool 2 Figure 22: Main PCB 6.5 Instruction E: Removal of PCB mounting plate 1.
EZ LOAD PRINTER Service Manual 6.6 Instruction F: Removal of printing mechanism 1. Remove top cover by following instruction A 2. Disconnect all printing mechanism harnesses 3. Open door and remove three (3) screws which are holding roller part of mechanism, as shown in Figure 24 using tool 1 Figure 24: Printing mechanism 1 4. Remove screw which is holding main part of mechanism, as shown in Figure 25 using tool 2 Figure 25: Printing mechanism 2 5.
EZ LOAD PRINTER Service Manual 6.7 Instruction G: Removal of the paper low sensor 1. Remove top cover by following instruction A 2. Disconnect paper low harnesses 3. Remove two (2) screws as shown in Figure 27 using tool 2 Figure 27: paper low sensor 1 1. Separate sensor from sensor plate by remove screws as shown in Figure 28 using tool 2 Figure 28: paper low sensor 2 6.8 Instruction H: Removal of the door 1.
EZ LOAD PRINTER Service Manual 6.9 Instruction I: Removal of MetriMate I/O harness (optional item) 1. disconnect power and remove db9 connector 2. While holding nut tool 3, remove screw using tool 2 3. remove grounding harness by removing screw using tool 2 Figure 30: MetriMate harness 6.10 Instruction J: Removal of power supply (optional item) 1. Follow Instruction A, D & E 2.
EZ LOAD PRINTER Service Manual 7 Printer Cleaning Instructions Note: Under normal operating conditions, the minimum interval for cleaning the Nanoptix EZLoad printer is 3 months or 5 km of paper printed, whichever comes first. Isopropyl alcohol cleaning pens and pre-saturated cleaning cards are available form Nanoptix. 7.
EZ LOAD PRINTER Service Manual 7.2 Clean the print line (black line on the print head) with a cotton swab and isopropyl alcohol. Figure 33: Clean print head 7.3 Clean roller with a cotton swab and isopropyl alcohol Figure 34: Clean roller 7.
EZ LOAD PRINTER Service Manual 7.5 Clean paper low sensor with a cotton swab and isopropyl alcohol Figure 36: Clean paper low sensor 7.
EZ LOAD PRINTER Service Manual 8 Service & Support 8.1 Returning printers back to Nanoptix for repairs (RMA) • • • Send repair approval request to Nanoptix Inc. which should include: - Printer model # - Serial # - Brief problem description Ship defective products to Nanoptix Inc. Ensure that each package being sent is identified by the specified RMA number NOTE: Make sure to place a blank ticket or a piece of paper between thermal print head and roller for shipping and storage.