Service manual

Document # 720000-0000
May 2008
14
EZ LOAD PRINTER
Service
Manual
3.4 Printing Problems
The table below can be used to determine the cause and resolution of the most common
problems that may occur. If the information in this section does not correct the problem, contact
your authorized service representative.
Problem Possible Causes What to Do
Receipt does not come out all
the way.
Paper is jammed. Open the receipt cover, inspect
the cutter blade, and clear any
jammed paper.
Printer starts to print,
but stops while the
receipt is being printed.
Paper is jammed. Open the receipt cover, inspect
the cutter blade, and clear any
jammed paper.
Receipt is not cut.
Paper is jammed. Open the receipt cover, inspect
the cutter blade, and clear any
jammed paper.
The printer is not configured for a
knife.
Contact your authorized service
representative.
Print is light or spotty.
Paper roll loaded incorrectly. Check that the paper is loaded
properly.
Thermal print head is dirty. Use recommended thermal
receipt paper.
Vertical column of print
is missing.
This indicates a serious problem
with the printer electronics.
Contact your authorized service
representative.
One side of receipt is missing. This indicates a serious problem
with the printer electronics.
Contact your authorized service
representative.
Table 8: Troubleshooting printing problems
3.5 Printer Does Not Work
Problem Possible Causes What to Do
Check that printer cables are
properly connected on both ends.
Printer not plugged in.
Check that the host or power
supply is switched on. Check
Printer LED.
Printer Does Not
Function When Turned
On.
Door not fully closed. Close the door.
Table 4: Printer does not work