Service manual

Document # 720000-0000
May 2008
32
EZ LOAD PRINTER
Service
Manual
8 Service & Support
8.1 Returning printers back to Nanoptix for repairs (RMA)
• Send repair approval request to Nanoptix Inc. which should include:
- Printer model #
- Serial #
- Brief problem description
• Ship defective products to Nanoptix Inc.
• Ensure that each package being sent is identified by the specified RMA number
NOTE:
Make sure to place a blank ticket or a piece of paper between thermal print head
and roller for shipping and storage.
United States of America
Canada and International
RMA # XXXXXX RMA # XXXXXX
Nanoptix Inc. Nanoptix Inc.
C/o Brunswick Brokers 699 Champlain St.
48 Customs Loop Dieppe, NB, Canada
Houlton, ME, USA E1A 1P6
04730
NOTE:
It is imperative that every package clearly identified by an RMA number.
8.2 Technical Support Contact Information
Service Dept.
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
Tel: [phone] x213
Fax: [phone]
E-mail: [e-mail]
Web site: www.nanoptix.com