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xreflabel label TOC.FM (A4 size) Rev.fpi

Contents

Before Using the Printer

Important Safety Information . . . . . . . . . . . . . . . . . . . . 3

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Caution labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Manuals for This Product . . . . . . . . . . . . . . . . . . . . . . . . 4

Product Information Page . . . . . . . . . . . . . . . . . . . . . . . 4

Checking Items Included with the Printer . . . . . . . . . . 5

Part Names

Body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Operation panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Basic Operations

Placing or Hanging the Printer . . . . . . . . . . . . . . . . . . 11

Placing the Printer on a Flat Surface. . . . . . . . . . . . 15

Hanging the Printer. . . . . . . . . . . . . . . . . . . . . . . . . .16

Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

How to Install the Battery. . . . . . . . . . . . . . . . . . . . . 19

How to Remove the Battery . . . . . . . . . . . . . . . . . . . 20

How to Charge the Battery. . . . . . . . . . . . . . . . . . . . 21

Charge LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Battery LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Wireless Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Turning the Power On/Off . . . . . . . . . . . . . . . . . . . . . . 25

Turning the Power On . . . . . . . . . . . . . . . . . . . . . . . 25

Turning the Power Off . . . . . . . . . . . . . . . . . . . . . . . 26

Opening/Closing the Roll Paper Cover. . . . . . . . . . . . 27

How to Open the Roll Paper Cover . . . . . . . . . . . . 27

How to Close the Roll Paper Cover . . . . . . . . . . . . 29

Installing or Replacing the Roll Paper. . . . . . . . . . . . . 30

Anti-Curl Function . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

How to Disable the Anti-Curl Function . . . . . . . . 34

Setup

Connecting via Wi-Fi (Wi-Fi model) . . . . . . . . . . . . . 35

Connecting via Bluetooth (Bluetooth model) . . . . . . 36

Connecting with a USB Cable . . . . . . . . . . . . . . . . . . . 37

Cleaning

Cleaning the Printer Case . . . . . . . . . . . . . . . . . . . . . . . 38

Cleaning the Thermal Head . . . . . . . . . . . . . . . . . . . . . 39

Cleaning the Platen Roller and Paper Detector . . . . .41

Troubleshooting

QR Code Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Meanings of LED Indications . . . . . . . . . . . . . . . . . . . .44

Printer status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Wi-Fi Connection Status (Wi-Fi model) . . . . . . . .44

Bluetooth Connection Status (Bluetooth model) .44

Charge LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

When the Roll Paper Jams. . . . . . . . . . . . . . . . . . . . . . .46

When the Roll Paper Cover does Not Open. . . . . . . .48

Printout is Faint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Cannot Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Product Specifications

Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . .51

Printing method. . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Roll paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

USB charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Continuous operating time . . . . . . . . . . . . . . . . . . .52

Temperature/Humidity. . . . . . . . . . . . . . . . . . . . . . .53

Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Overall dimensions (W x D x H). . . . . . . . . . . . . . .53

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Consumables and Options . . . . . . . . . . . . . . . . . . . . . .54

Appendix

Restriction of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

CAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

INDEX.HTML

MI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

MI01. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

MI02. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

MI03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

MI04. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

MI05. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

MI06. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

MI07. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Contents

Summary of content (60 pages)

PAGE 1
xreflabel label TOC.FM (A4 size) Rev.fpi Contents Contents Before Using the Printer Cleaning the Platen Roller and Paper Detector . . . . .41 Important Safety Information . . . . . . . . . . . . . . . . . . . . 3 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Caution labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Manuals for This Product . . . . . . . . . . . . . . . . . . . . . . . . 4 Product Information Page . . . . . . . . . . . . . . . . . . .
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xreflabel label TOC.FM (A4 size) Rev.fpi Contents MI08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 MENU01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 MENU02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 MENU03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 MENU04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 MENU05 . . . . . . . . . . . . . . . .
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TM-P20II User's Manual CHAP01.FM (A4 size) Rev.A Before Using the Printer Before Using the Printer Important Safety Information The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to you and other persons, and property damage. The symbols are identified by their level of importance, as defined below. Be sure that you completely understand their meanings before reading this manual.
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TM-P20II User's Manual CHAP01.FM (A4 size) Rev.A Before Using the Printer Manuals for This Product The following manuals are available for this product. Paper manual Manuals, such as Setup Guide, included in the product package Explains how to install and set up this product, from checking the bundled items. Precautions for handling this product are also provided.
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TM-P20II User's Manual CHAP01.FM (A4 size) Rev.A Before Using the Printer Checking Items Included with the Printer The following items are included with the printer. If any item is damaged or missing, contact qualified service personnel. O Printer * The printer is equipped with a belt clip.
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TM-P20II User's Manual CHAP01.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP01.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP02.FM (A4 size) Rev.A Part Names Part Names Body 1 Roll paper cover Open this cover when installing or replacing the roll paper. 2 USB-C connector Connects a USB cable. 3 Cover open lever Operate this lever to open the roll paper cover. 4 Operation panel There are buttons to operate the printer and LEDs to display the printer status. 5 Manual cutter A cutter for cutting roll paper. 6 Belt clip A clip for hanging the printer from a waist belt.
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TM-P20II User's Manual CHAP02.FM (A4 size) Rev.A Part Names 1 Roll paper cover Open this cover when installing or replacing the roll paper. 2 USB-C connector Connects a USB cable. 3 Cover open lever Operate this lever to open the roll paper cover. 4 Operation panel There are buttons to operate the printer and LEDs to display the printer status. 5 Manual cutter A cutter for cutting roll paper. 6 Belt clip A clip for hanging the printer from a waist belt.
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TM-P20II User's Manual CHAP02.FM (A4 size) Rev.A Part Names Operation panel Wi-Fi model Bluetooth® model Power button This button turns the printer on or off. Feed button Press this button once to feed the roll paper for one line. Hold down this button to continue feeding the roll paper. Power LED This turns on when the printer is on. Error LED Turns on when the printer is temporarily unable to print, such as when no roll paper is loaded or the roll paper cover is open.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Basic Operations Placing or Hanging the Printer The printer can be placed on a horizontal surface such as a desk or hung vertically from your belt using the belt clip of the printer.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Placing the Printer on a Flat Surface When using the printer on a flat surface, it is recommended to remove the belt clip from the printer. Remove the belt clip as shown below.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Hanging the Printer By attaching the belt clip to your belt, you can hang the printer from your waist. Hang the printer vertically with its operation panel facing up. ! CAUTION: O Before use, make sure that the belt clip is securely fastened to the printer and that it is not loose. Looseness may cause the printer to drop, resulting in injury or accident. O Be careful not to drop the printer when hanging it with the belt clip.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Installing the Battery The printer does not work without the battery installed. ! WARNING: Always use a OT-BY20 battery. Use of batteries other than OT-BY20 may result in fire, explosion, leakage, overheating, or other damage. Always use a OT-BY80II battery. Use of batteries other than OT-BY80II may result in fire, explosion, leakage, overheating, or other damage. Always use a OT-BY80II battery.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations How to Install the Battery Insert the battery so that its tabs engage with the grooves on the printer, and fit it in until it clicks into place. Note: See "How to Charge the Battery" on page 21 for instructions on how to charge the battery.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations How to Remove the Battery A B Turn off the printer. While pushing the battery hook, raise the battery and remove it.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations How to Charge the Battery ! CAUTION: O When charging the battery, install the battery to the printer. O Charge the battery in an environment of approximately 0 to 40 °C (32 to 104 °F). Note: O When the printer is used for the first time, the battery needs to be charged for approximately 3 hours. O When the printer is used for the first time, the battery needs to be charged for approximately 2.5 hours.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations E Disconnect the USB cable from the printer.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Charge LED The battery is charging Battery charge error Battery is fully charged or not being charged Battery LED Indicates remaining battery charge. The battery LED will not light unless you turn on the printer.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Wireless Charging The battery can be charged using a commercially available wireless charger that supports the Qi standard. Place the printer so that thee manual. symbol on the printer overlaps the position indicated in the wireless charger The charge LED lights up when charging starts. If the charge LED does not light up, reposition the printer in the correct position. Check the battery LED for charge level.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Turning the Power On/Off Turning the Power On Hold down the power button for about one second, and then release it. The printer is turned on.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Turning the Power Off Hold down the power button for about two seconds, and then release it. The printer is turned off.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Opening/Closing the Roll Paper Cover ! CAUTION: Be careful not to touch the manual cutter when opening or closing the roll paper cover. The manual cutter may injure your hand. ! CAUTION: Be careful not to touch the manual cutter when opening or closing the roll paper cover. The manual cutter may injure your hand. How to Open the Roll Paper Cover Press the cover open lever to open the roll paper cover.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations ! CAUTION: Be careful not to touch the protrusions on the roll paper cover. Your hands or clothes may be contaminated with oil.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations How to Close the Roll Paper Cover Press both sides of the roll paper cover and close it tightly until it clicks into place.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Installing or Replacing the Roll Paper Follow the steps below to install or replace the roll paper. ! CAUTION: O Be careful not to touch the manual cutter when installing or removing the roll paper. The manual cutter may injure your hand. O Be careful not to touch the manual cutter when installing or removing the roll paper. The manual cutter may injure your hand. O Make sure you use a specified roll paper type.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations D Pull out some paper, and close the roll paper cover. E Cut out the roll paper that you pulled out. A Open the roll paper cover. B C Remove the used roll paper core if any. D Pull out some paper, and close the roll paper cover. "How to Close the Roll Paper Cover" on page 29 "How to Open the Roll Paper Cover" on page 27 Install the roll paper in the correct direction.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations "How to Close the Roll Paper Cover" on page 29 E Cut out the roll paper that you pulled out. A B Turn on the printer. C D Remove the used roll paper core if any. E Pull out some paper, and close the roll paper cover. Open the roll paper cover. "How to Open the Roll Paper Cover" on page 27 Install the roll paper in the correct direction.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations If the printer is turned on, the roll paper is automatically cut.
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TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Anti-Curl Function The printer is equipped with the anti-curl function. The function reduces the curl of the roll paper after printing. Disabling the anti-curl function speeds up printing. How to Disable the Anti-Curl Function A Open the roll paper cover. B C Remove the roll paper in use, if any. D Install the roll paper and close the roll paper cover.
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TM-P20II User's Manual CHAP04.FM (A4 size) Rev.A Setup Setup This printer can be connected to a smart device via Wi-Fi or Bluetooth, or to a computer via USB cable. O Wi-Fi model: The printer can be connected via Wi-Fi or with a USB cable O Bluetooth model: The printer can be connected via Bluetooth or with a USB cable Connecting via Wi-Fi (Wi-Fi model) In order to connect the printer to Wi-Fi, it is necessary to understand the specifications of your network environment.
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TM-P20II User's Manual CHAP04.FM (A4 size) Rev.A Setup Connecting via Bluetooth (Bluetooth model) Use the Bluetooth pairing function of the device you are using to establish a connection with the printer. Please see the video for general Bluetooth connection instructions. https://www.epson-biz.com/?prd=tm-p202&inf=wireless https://www.epson-biz.com/?prd=tm-p802&inf=wireless https://www.epson-biz.
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TM-P20II User's Manual CHAP04.FM (A4 size) Rev.A Setup Connecting to the computer(Head A) Connecting with a USB Cable Head B Connect the printer to the computer with the included USB cable or a commercially available USB cable. A B C Turn off the printer. Connects the USB cable to the printer. Connect the USB cable to the computer.
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TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning Cleaning Cleaning the Printer Case If the exterior surface is noticeably dirty, follow the steps below to clean it. ! CAUTION: Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so may damage or break the parts made of plastic and rubber. A B C Turn off the printer. Disconnect the USB cable, if it is connected. Wipe off the dirt with a dry or slightly damp cloth.
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TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning Cleaning the Thermal Head Epson recommends cleaning the thermal head to maintain receipt print quality. We recommend cleaning periodically (about once every 3 months). ! CAUTION: O After printing, the thermal head and its surroundings can be very hot. Be careful not to touch it and to let it cool before you clean it. O A B C D Do not damage the thermal head by touching it with your fingers or any hard object. Turn off the printer.
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TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning E When the cleaned area is completely dry, load the roll paper and close the roll paper cover.
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TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning Cleaning the Platen Roller and Paper Detector Depending on the roll paper used, paper dust may stick to the platen roller and the paper may not be fed correctly. Follow the procedure below to remove the paper dust. To maintain receipt print quality, we recommends cleaning the platen roller and the paper detector periodically (about once every 3 months). A B C D Turn off the printer. Disconnect the USB cable, if it is connected.
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TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning A B A: Platen roller B: Paper detector E When the cleaned area is completely dry, load the roll paper and close the roll paper cover.
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TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting Troubleshooting QR Code Label By scanning the QR code on the label attached to the inner side of the roll paper cover, you can access the user’s manual. If you encounter any problems while using the printer, you can use this QR code to quickly check for troubleshooting.
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TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting Meanings of LED Indications The LED lights on the operation panel indicate printer status and communication status. If an error or trouble occurs, check to see which LED light stays on or off, or is flashing. Printer status : Ignore the LED lights shown with this icon in the table. Operation panel Printer status and troubleshooting Normal status. The printer is ready to print.
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TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting The printer is connected via Bluetooth. The printer is waiting to be paired with another device. Charge LED The battery is charging Battery charge error Battery is fully charged or not being charged Battery Level Three LEDs indicate the battery level. They turns off when no battery is installed in the printer.
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TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting When the Roll Paper Jams When a paper jam occurs, never pull out the paper with too much force. Open the roll paper cover and remove the jammed paper. Follow the procedure below to remove jammed paper. ! WARNING: Do not touch the thermal head and its surroundings. They may be hot immediately after printing. ! CAUTION: If you touch paper before printing is finished, a paper jam may occur.
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TM-P20II User's Manual CHAP06.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting When the Roll Paper Cover does Not Open If the roll paper cover does not open even after pulling the cover open lever, turn the printer off and then on again.
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TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting Printout is Faint If your print out is faint or banding appears as shown below, the thermal print head may be stained badly. Clean the thermal print head and check that the problem is solved.
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TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting Cannot Print If there is no error but printing is still not possible, check the Wi-Fi LED or Bluetooth LED to make sure that the printer is properly connected to your computer, smart device, etc. Run the self-test to check if printing is possible. Follow the steps below. A B Close the roll paper cover. While pressing the starts.) Feed button, turn on the printer.
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TM-P20II User's Manual CHAP07.FM (A4 size) Rev.A Product Specifications Product Specifications Product Specifications Printing method Thermal line printing Roll paper Width 57.5 +/- 0.5 mm (2.26 +/- 0.02 inches) 79.5 +/- 0.5 mm (3.13 +/- 0.02 inches) 58 mm model: 57.5 +/- 0.5 mm (2.26 +/- 0.02 inches) 80 mm model: 79.5 +/- 0.5 mm (3.13 +/- 0.02 inches) Diameter 40 mm (1.57 inches) maximum 51 mm (2.01 inches) maximum 51 mm (2.
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TM-P20II User's Manual CHAP07.FM (A4 size) Rev.A Product Specifications USB charging Be sure to use a safety standard certified product that meets the following specifications. Rated output 5 V / 8.0 A or less Maximum output Up to 40 VA Charging time USB Type- C 5V / 3A 5V / 1.5A 5V/ 900 mA, 500 mA At ordinary temperatures At low temperatures Approx. 3 hours (TBD) Approx. 6 hours (TBD) Approx. 2.5 hours (TBD) Approx. 5 hours (TBD) Approx. 2.5 hours (TBD) Approx. 5 hours (TBD) Approx.
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TM-P20II User's Manual CHAP07.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP07.FM (A4 size) Rev.
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TM-P20II User's Manual CHAP08.FM (A4 size) Rev.A Appendix Appendix Restriction of Use When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc.
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TM-P20II User's Manual CHAP08.FM (A4 size) Rev.A Appendix Apple, Apple TV, Apple Watch, iPad, iPad Air, iPad Pro, iPhone, and Lightning are trademarks of Apple Inc., registered in the U.S. and other countries. tvOS is a trademark of Apple Inc. The trademark "iPhone" is used in Japan with a license from Aiphone K.K. All other trademarks are the property of their respective owners and used for identification purpose only.
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TM-P20II User's Manual H_SUP.FM (A4 size) Rev.A INDEX.HTML INDEX.
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TM-P20II User's Manual H_SUP.FM (A4 size) Rev.A INDEX.
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TM-P20II User's Manual H_SUP.FM (A4 size) Rev.A INDEX.
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TM-P20II User's Manual H_DEF.FM (A4 size) Rev.A H_DEF.FM H_DEF.FM Conv Info.