Specifications

6-8
6-8 | Solving Problems
Your print has gaps or
appears faint.
• Check the expiration date printed on each of the ink cartridges. If the cartridge is
too old, replace it as described on page 5-8.
• Make sure the Media Type setting in the printer software is correct for the media
you’re printing on.
• Run a nozzle check and cleaning cycle (see page 5-4).
• Check the Ink Out lights and replace ink cartridges if your ink supply is low, as
described on page 5-8.
• The paper thickness setting is not correct for the paper you’re printing on. Use your
printer software (page 3-14 for Macintosh or page 4-12 for Windows) to choose the
correct setting. When you’re done printing with a custom paper profile, be sure to
return the setting to standard (STD).
• The platen gap setting is too wide. Use the control panel to change the setting to
STANDARD, or to NARROW if printing on very thin paper. See page 2-19 for
instructions.
Your print appears
blurry or smeared.
• Make sure the Media Type setting in the printer software is correct for the media
you’re printing on.
• If you’re printing on non-EPSON media, you may need to adjust the paper thickness
setting or drying time. Use your printer software (page 3-14 for Macintosh or
page 4-12 for Windows) to choose the correct setting. When you’re done printing
with a custom paper profile, be sure to return the setting to standard (STD).
• Your paper doesn’t meet the required specifications or wasn’t stored in a dry,
humidity-free environment. Load new paper.
• If you’re using cut sheet media, make sure the printable side is face up.
• Ink has leaked into the paper path. Wipe the paper path area of the printer with a
soft, clean cloth. See page 5-24 for cleaning instructions.
• Deselect the High Speed setting in your printer software’s Advanced dialog box.
• The platen gap setting is too narrow. Use the control panel to change the setting to
WIDE or WIDER. See page 2-19 for instructions.
• Run a nozzle check and cleaning cycle (see page 5-4).
Print quality problems (continued)
Problem Solution
Printer Guide.book Page 8 Monday, April 22, 2002 3:02 PM