User's Guide

Solving Problems
Check the solutions in these sections if you have any problems using the printer.
Checking for Software Updates
Product Error Messages
Resetting the Printer
Solutions When the Display Is Blank
Solutions When the Printer Does Not Print
Solutions to Computer Printing Problems
Solutions When Print Quality Is Poor
Solutions to Tape Cutting Problems
Solutions to Problems With Saved Labels
Solutions to Problems Attaching Labels
Solutions to Problems With Iron-on Labels
Where to Get Help
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit the driver download site (U.S. downloads or Canadian downloads).
Parent topic: Solving Problems
Product Error Messages
You can often diagnose problems with your label printer by checking the messages on its display. Some
messages apply only when you are using the printer's keyboard, and not when the printer is connected
to your computer.
Display message Condition/solution
Insert tape Turn the power off and install a tape cartridge.
Check tape cartridge The tape cartridge installed in the printer is incompatible. Check the tape
cartridge.
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