Owner`s manual

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Document # 103357-0004R
October, 2008
31
ULTRA SYSTEM
OWNER
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s Manua
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10 Service & Support
10.1 Returning products back to Nanoptix for repairs (RMA)
• Send repair approval request to Nanoptix Inc. please include the following:
- Product model #
- Serial #
- Brief problem description
• Ship defective products to Nanoptix Inc.
• Ensure that each package being sent is identified by the specified RMA number
NOTE:
When returning thermal printers, a blank ticket or a piece of paper must be
placed between thermal print head and roller.
United States of America
Canada and International
RMA # XXXXXX RMA # XXXXXX
Nanoptix Inc. Nanoptix Inc.
C/o Brunswick Brokers 699 Champlain St.
48 Customs Loop Dieppe, NB, Canada
Houlton, ME, USA E1A 1P6
04730
NOTE:
It is imperative that every package returned be clearly identified by an RMA
number.
10.2 Technical Support Contact Information
Service Dept.
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
Web site: www.nanoptix.com