basics.
basics.book Page ii Thursday, August 31, 2000 10:08 AM Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON scanner. EPSON is not responsible for any use of this information as applied to other scanners.
basics.book Page i Thursday, August 31, 2000 10:08 AM Contents A COMPLETE SCANNING SOLUTION 1 About Your Scanner About Your Documentation Cautions, Notes, and Tips 1 2 2 SETTING UP YOUR SCANNER 3 Unpack Your Scanner Choose a Good Place for Your Scanner Unlock the Scanner Connect the Scanner to Your Computer USB SCSI Install the EPSON TWAIN Driver If You’re Running Windows 98 or Windows 2000 . . . If You’re Running Windows 95 . . . If You’re Running Windows NT 4.0 . . . If You’re Using a Macintosh . .
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basics.book Page 1 Thursday, August 31, 2000 10:08 AM A Complete Scanning Solution Your EPSON Perfection® 1640SU scanner is a high-quality scanner for business, home, or school. Using the EPSON® ColorTrue® Imaging System, the scanner captures your images with amazing detail and accurate colors.
basics.book Page 2 Thursday, August 31, 2000 10:08 AM About Your Documentation This guide includes instructions for setting up your scanner, scanning tips, and troubleshooting advice. It also includes instructions for viewing your electronic manual. For details on using the scanner software, see your electronic Reference Guide. Cautions, Notes, and Tips Please follow these guidelines as you read your documentation: Cautions must be observed to avoid damage to your equipment.
basics.book Page 3 Thursday, August 31, 2000 10:08 AM Setting Up Your Scanner Setting up your scanner is easy—just follow the simple steps in this chapter in the order listed below. 1. Unpack and choose a place for your scanner. 2. Unlock the scanner. 3. Connect the scanner to your computer. 4. Install the EPSON TWAIN driver. 5. Install the software and view your electronic manuals. Unpack Your Scanner Remove the scanner from the box, then remove the packing material from your scanner.
basics.book Page 4 Thursday, August 31, 2000 10:08 AM The EPSON Perfection 1640SU PHOTO also includes the transparency unit and several film holders. See page 46 for installation instructions. film holders transparency unit The EPSON Perfection 1640SU OFFICE includes an auto document feeder, which comes with the scanner instead of the document cover. See page 53 for instructions on unpacking and installing your auto document feeder.
basics.book Page 5 Thursday, August 31, 2000 10:08 AM ■ Be sure there’s enough room behind the scanner for the cables, and above the scanner so you can fully raise the document cover. If you’re using the auto document feeder, make sure there’s enough room in front of the scanner to pull out the lower paper support. 18.5 inches (47 cm) when document cover is open 3.8 inches (9.6 cm) when document cover is closed 11.4 inches (28.9 cm) at least 3.9 inches (10 cm) 17.4 inches (44.
basics.book Page 6 Thursday, August 31, 2000 10:08 AM If you can’t turn the transportation lock easily, plug the scanner in; then, after a minute, unplug the scanner and try again. Always lock the scanner carriage before transporting it; otherwise, the scanner may be damaged. Be sure the scanner lamp is in the home position (toward the back of the scanner). To ensure this, always turn on, then turn off the scanner using the P Operate button before locking the carriage.
basics.book Page 7 Thursday, August 31, 2000 10:08 AM 3. Plug the square connector on the USB cable into the USB connector on the back of the scanner. Then plug the flat connector into the USB port on your computer or self-powered USB hub. Your system may not work correctly if you use a USB cable other than the one supplied by EPSON or if you connect your scanner through more than one hub. SCSI If your computer does not have a SCSI port, you need to add a SCSI adapter board to your computer.
basics.book Page 8 Thursday, August 31, 2000 10:08 AM Connect the Scanner to Your Computer Make sure the scanner, computer, and any SCSI devices connected to your computer are turned off. The scanner is off when the P Operate button is out (not pushed down below the surface of the panel). Attach your SCSI cable to the scanner. The scanner is self-terminated and must be the last device in the chain. Your scanner does not include a SCSI cable. The length of the SCSI cable must not exceed 9.
basics.book Page 9 Thursday, August 31, 2000 10:08 AM 1. Make sure your scanner is turned on and connected to the computer; then turn on your computer. A screen appears saying that your system has detected new hardware. Then the New Hardware Wizard screen appears. 2. Insert the scanner software CD-ROM in the CD-ROM or DVD drive, then click Next. 3. Select the Search for the best driver for your device option (or Search for a suitable driver for your device in Windows 2000), then click Next.
basics.book Page 10 Thursday, August 31, 2000 10:08 AM 4. Check Specify a location, click Browse, select the TWAIN 5\WIN98 or TWAIN 5\WIN2000 folder, then click OK. 5. When you return to the New Hardware Wizard, click Next. Windows finds the driver for your scanner and you see the following screen: 6. Click Next to install your TWAIN driver.
basics.book Page 11 Thursday, August 31, 2000 10:08 AM 7. In Windows 2000, you see the following screen: Click Yes to finish installing your TWAIN driver. 8. After the scanner software installation is complete, the Screen Calibration utility automatically starts. You must calibrate your screen and scanner to reproduce images closely matching the originals. In the following window, move the slider to the right or left until the shades of the horizontal gray stripes appear similar.
basics.book Page 12 Thursday, August 31, 2000 10:08 AM 10. Click Finish to exit the New Hardware Wizard. 11. Now you can install your scanner software and bonus software as described on page 19. If You’re Running Windows 95 . . . You may be asked to insert your Windows operating system CD-ROM during the scanner installation. Have your Windows CD-ROM handy, in case you need it. 1. Make sure your SCSI board and SCSI driver are installed and the scanner is connected to your computer. 2.
basics.book Page 13 Thursday, August 31, 2000 10:08 AM 3. When you see the next screen, click Other Locations. 4. Make sure your scanner software CD-ROM is in the drive. Browse to the following location on your CD-ROM drive: TWAIN 5\WIN95. Then click OK. (The example shows F as the CD-ROM drive. Your CD-ROM drive letter may be different.) 5. When you see the window below, click Finish. Then restart your computer.
basics.book Page 14 Thursday, August 31, 2000 10:08 AM 6. Once your computer restarts, double-click My Computer, then double-click the Epson CD-ROM icon. The CD-ROM window opens. 7. Double-click EPSON.exe. 8. The software License Agreement appears. After reading the license agreement, click Agree to continue with the installation. 9. You see the Install TWAIN Driver screen. Click Install. Follow the instructions on the screen to install your TWAIN driver. 10.
basics.book Page 15 Thursday, August 31, 2000 10:08 AM 12. After the scanner software installation is complete, the Screen Calibration utility automatically starts. You must calibrate your screen and scanner to reproduce images closely matching the originals. In the following window, move the slider to the right or left until the shades of the horizontal gray stripes appear similar. View the screen from a short distance.
basics.book Page 16 Thursday, August 31, 2000 10:08 AM 7. You see the Install TWAIN Driver screen. Click Install. Follow the instructions on the screen to install your TWAIN driver. 8. When installation is complete, you see the window on the right. Make sure Perfection1640 appears in the Scanner Selection list. 9. Click Test to check the connection. If the scanner software is installed correctly, you see Status: Device Ready under Scanner Information. Click OK to close the window.
basics.book Page 17 Thursday, August 31, 2000 10:08 AM 10. After the scanner software installation is complete, the Screen Calibration utility automatically starts. You must calibrate your screen and scanner to reproduce images closely matching the originals. In the following window, move the slider to the right or left until the shades of the horizontal gray stripes appear similar. View the screen from a short distance.
basics.book Page 18 Thursday, August 31, 2000 10:08 AM 4. The software License Agreement screen appears. After reading the license agreement, click Agree to continue with the installation. 5. You see the Install TWAIN Driver screen. Click Install. 6. You see the EPSON TWAIN Driver Installer screen. Click Install to install your TWAIN driver. 7. When the scanner software installation is complete, you see this screen: Click Quit. You see the Screen Calibration window.
basics.book Page 19 Thursday, August 31, 2000 10:08 AM You will not need to change the screen calibration again as long as you continue to use the same monitor. If you need to recalibrate your screen at a later time, select Screen Calibration in the EPSON Scanner folder. 10. Restart your Macintosh. 11. After your computer restarts, install your scanner software and bonus software as described below.
basics.book Page 20 Thursday, August 31, 2000 10:08 AM The Main Menu appears on your screen. 4. Click Scanner Software. The Scanner Software screen appears. 5. Click EPSON Smart Panel. 6. Click the Install button and follow the instructions on the screen to install EPSON Smart Panel.
basics.book Page 21 Thursday, August 31, 2000 10:08 AM 7. When the installation is complete, you return to the EPSON Smart Panel install screen. Click Back. 8. From the Scanner Software screen, click ScanSoft TextBridge Pro. 9. Click the Install button and follow the instructions on the screen to install TextBridge Pro. 10. In Windows, when the installation is complete, you return to the TextBridge Pro install screen. Click Back. Click Back again to return to the Main Menu.
basics.book Page 22 Thursday, August 31, 2000 10:08 AM 13. The install screen appears for the application you selected (the example shown is for ArcSoft™ PhotoMontage™). Click the Install button to install the selected software. (You can skip the installation by clicking the Back button at the bottom of the window.) 14. If the application requires a restart, go back to step 11 after restarting to install another application.
basics.book Page 23 Thursday, August 31, 2000 10:08 AM A browser is not included on the scanner software CD-ROM. You can view your electronic Reference Guide from the CD-ROM or copy it to your hard drive and view it from there. Follow these steps: 1. Insert your scanner software CD-ROM. My Computer, double-click your 2. Windows: Double-click EPSON icon. drive icon, then double-click the CD-ROM Macintosh: Double-click the EPSON CD-ROM icon, then double-click the EPSON icon. The Main Menu appears: 3.
basics.book Page 24 Thursday, August 31, 2000 10:08 AM 5. You can either view the manual from the CD-ROM (View Reference Guide) or copy the manual to your hard drive (Install Reference Guide) and view it from there. For details on viewing the manual, see section below. If you copied the manual to your hard drive, you can access it at any time, as follows: Windows: Select Start, Programs, EPSON, and click Reference Guide.
basics.book Page 25 Thursday, August 31, 2000 10:08 AM Viewing Your EPSON Smart Panel PDF Manual You always have easy access to your EPSON Smart Panel electronic manual—it is automatically copied to your hard drive when you install the software. In Windows, you can access the manual by clicking Start, Programs, EPSON Smart Panel for Scanner, then EPSON Smart Panel for Scanner User’s Manual. On a Macintosh, open the EPSON Smart Panel for Scanner folder and double-click SMART PANEL for Scanner Manual.
basics.book Page 26 Thursday, August 31, 2000 10:08 AM ■ Use the arrow buttons in the toolbar or the vertical scroll bar on the right side of the document to move through a manual. (The box to the left of the scroll bar displays the current page number.) For more information, see your Acrobat Reader online guide.
basics.book Page 27 Thursday, August 31, 2000 10:08 AM Basic Scanning You can use the EPSON Smart Panel for all types of scanning with a convenient on-screen control panel. Your EPSON Perfection 1640SU also lets you scan directly to a Smart Panel application simply by pressing the ] Start button. If you’re experienced with scanning, you can use the EPSON TWAIN interface to scan with applications like Adobe PhotoDeluxe or any other TWAIN-compliant program.
basics.book Page 28 Thursday, August 31, 2000 10:08 AM Using EPSON Smart Panel Follow these steps to use EPSON Smart Panel to scan your document or photo: For instructions on installing EPSON Smart Panel, see page 19. 1. Place your original document(s) face down on the document table, as described on the previous page. 2. Do one of the following to open the Smart Panel: ■ Press the ] Start button on your scanner. ■ Click the ■ Open the Apple menu and select EPSON SMART PANEL.
basics.book Page 29 Thursday, August 31, 2000 10:08 AM 3. Click the icon for your desired scanning option. The window for that option appears and lets you adjust settings for your scan. Follow the on-screen steps for each option. If you select Copy or Photo Print, make sure your printer is turned on and the correct paper type and size is loaded in your printer. You can use Photo Print only with an EPSON Stylus Color or EPSON Stylus Photo printer.
basics.book Page 30 Thursday, August 31, 2000 10:08 AM 2. From the ] Start Button menu, select the option you want to scan to using the scanner’s Start button. The Start icon appears over the selected option. Start icon appears over selected option click to choose the scanning option for the Start button 3. Click the icon for the selected option. 4. Follow the on-screen steps, as if you were going to scan, and set up the default settings for your Start button scans.
basics.book Page 31 Thursday, August 31, 2000 10:08 AM Scanning Projects The following sections include step-by-step scanning projects for three of the Smart Panel scanning options: Scan to E-mail, Scan to OCR, and Photo Print. The steps for the other Smart Panel options are similar. For detailed instructions, see your electronic manual for EPSON Smart Panel. Scanning to E-mail You can scan photos or documents and then attach the resulting files to an e-mail message.
basics.book Page 32 Thursday, August 31, 2000 10:08 AM Your e-mail program must be MAPI-compliant. See your e-mail documentation for details. AOL® is not a MAPI-compliant e-mail application. 8. Select your e-mail program and click Send E-mail. Enter the e-mail address, type in a message and subject, then send your e-mail. If you’re scanning multiple pages without using the ADF, you’ll see a message after each page has scanned. Replace the document on the table and click Yes to continue scanning.
basics.book Page 33 Thursday, August 31, 2000 10:08 AM You see the OCR scan settings screen: select the source paper size select a Scan Mode click to scan pages using the auto document feeder click to scan multiple pages from the document table 3. Select the settings for your scan: ■ Select the paper size for your document: you can choose from Letter or A4. ■ Select a Scan Mode: Color, Grayscale, or Black&White (recommended).
basics.book Page 34 Thursday, August 31, 2000 10:08 AM 6. To save your documents without opening them, click Save. Enter a name and folder in the File Name and Path box, or leave the default name. For multiple documents, each file is assigned the file name you select with a new number. Select one of the available formats for saving your file: TXT, RTF, HTML, or PDF. To open your files for editing, click Open. Select an application from the list.
basics.book Page 35 Thursday, August 31, 2000 10:08 AM 2. Click the Photo Print icon. You see the Photo Print panel: change to a different printer select print size select paper size and type select media type of source image scan and print 3. Make sure the EPSON printer you want to print to is selected. If the incorrect printer is selected, click the printer icon and select your printer from the list. 4.
basics.book Page 36 Thursday, August 31, 2000 10:08 AM Scanning Something That Doesn’t Fit Under the Document Cover The self-adjusting document cover allows you to place thick documents on the document table glass without removing the cover. If your document is too thick to fit under the cover—such as a photo in an album—you can remove the document cover. To do this, simply open the document cover and lift the back of the document cover straight up.
basics.book Page 37 Thursday, August 31, 2000 10:08 AM Advanced Scanning with EPSON TWAIN Your scanner’s EPSON TWAIN driver includes detailed settings that you can make to refine your scans. This chapter describes how to use advanced scan settings. Scanning with EPSON TWAIN Scans are always performed from within a host application—the application into which you plan to import the scanned image or document, such as Adobe PhotoDeluxe, or nearly any other graphics program.
basics.book Page 38 Thursday, August 31, 2000 10:08 AM Selecting TWAIN from Your Application Once the document is placed on the scanner and the scanner is turned on, you can start EPSON TWAIN to capture the image into your graphics application. Follow these steps to start EPSON TWAIN from your application software (the steps may vary, depending on your application): 1. Start your application. 2. Select the scanner source.
basics.book Page 39 Thursday, August 31, 2000 10:08 AM Using EPSON TWAIN Once EPSON TWAIN 5 is selected, you can start scanning from your application. Follow these steps: 1. Start EPSON TWAIN for scanning. Open the File menu and choose Import or Acquire and if necessary, select either TWAIN_32 (Windows) or TWAIN Acquire (Macintosh).
basics.book Page 40 Thursday, August 31, 2000 10:08 AM You see the following window: 3. Click Manual Mode to open the EPSON TWAIN 5 window: 4. Select the type of image (such as Color Photo or Line Art) and final output destination (such as Screen/Web or Laser Printer) from the Image Type and Destination menus.
basics.book Page 41 Thursday, August 31, 2000 10:08 AM 5. Click the Preview icon to preview your scan. You see a preview of your scan in the preview area on the right side of your screen. 6. Click the Scan button to scan your image. The operate light on the top of the scanner blinks for several seconds while it’s scanning. In a few moments, the scanned image is imported into your application. 7. Click Close to close the EPSON TWAIN window.
basics.book Page 42 Thursday, August 31, 2000 10:08 AM Selecting TWAIN Settings The illustration below shows the different settings you can adjust in the EPSON TWAIN window, and the preferred order you should adjust them in. Detailed descriptions are given in your electronic Reference Guide.
basics.book Page 43 Thursday, August 31, 2000 10:08 AM Tips for Getting the Best Scan Getting the best scan possible depends on several factors, including the quality of your original and the resolution you select. The better your original is, the better your scan will be. While you can make some corrections in your scanning software, you’ll need to do major photo retouching in a program such as Adobe PhotoDeluxe or Adobe Photoshop to correct or mask problems such as a coffee stain on the original image.
basics.book Page 44 Thursday, August 31, 2000 10:08 AM Selecting Resolution Resolution refers to how many dots per inch (dpi) or dots per centimeter (dpcm) your image contains. The best resolution for a scanned image depends on the type of image you’re scanning and your final output device. For most images except line art, use a scanning resolution that is approximately one third of your output resolution.
basics.book Page 45 Thursday, August 31, 2000 10:08 AM Transparency Unit This section includes basic information on unpacking, installing, and using the transparency unit (B813172). The transparency unit, also referred to as the film adapter, lets you scan negative or positive film strips and slides on your scanner. You can purchase this option from EPSON at (800) 873-7766 or visit the EPSON Store™ at www.epson.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.
basics.book Page 46 Thursday, August 31, 2000 10:08 AM Installing the Transparency Unit Follow the steps below to install the transparency unit on the scanner. 1. Make sure the scanner is turned off. 2. Remove the document cover from the scanner by opening it to an upright position and lifting it straight up. 3. Make sure the document table glass is clean and dust free. 4.
basics.book Page 47 Thursday, August 31, 2000 10:08 AM Loading Transparencies Before scanning transparencies, wipe the lid of the transparency unit, the scanner’s document table glass, and the narrow calibration window near the hinges; dust in the calibration window can cause a line in the scanned image. Be sure to keep the window uncovered when loading your transparencies. If your transparency obstructs the window, the colors in your scans will be affected.
basics.book Page 48 Thursday, August 31, 2000 10:08 AM Loading 35 mm Negative or Positive Film Insert a strip of film in the 35 mm film holder, base side facing down. Place the film holder on the document table. Align the upper left corner of the film holder with the upper left corner of the transparency unit. You can adjust the position of 35 mm film by sliding the strips in the film holder so the frames you want to scan are positioned in the window. Loading Brownie Size Film Brownie size film is 2.
basics.book Page 49 Thursday, August 31, 2000 10:08 AM Loading 4 x 5 inch Film Insert film in the 4 × 5 inch film holder, base side facing down. Place the film holder on the document table. Align the upper left corner of the film holder with the upper left corner of the transparency unit.
basics.book Page 50 Thursday, August 31, 2000 10:08 AM Loading Slides and Film Directly on the Document Table Hold the film by the edges or use gloves. Touching the film surface with bare hands can leave fingerprints or other marks on the film. You can scan slides and film strips in the 4 × 5-inch (101.6 × 127 mm) scanning area of the transparency unit. You can use film holders (as described in the previous sections) or place them directly on the document table. Follow the steps below. 1.
basics.book Page 51 Thursday, August 31, 2000 10:08 AM 2. Load the slide or film with the base side down on the scanner’s document table in the transparency unit window, as shown below. 3. Close the transparency unit. calibration window Leave the narrow calibration window uncovered, otherwise the colors in your scans will be affected. Make sure the unit is completely closed, otherwise an option error results and you will not be able to scan the document or get correctly colored images.
basics.book Page 52 Thursday, August 31, 2000 10:08 AM Scanning Reflective (Non-Transparent) Documents or Photographs When you return to scanning normal reflective documents (such as memos or photographs), you can turn off the transparency unit, then place documents between it and the document table. Remember to change the Document Source setting to Flatbed in EPSON TWAIN.
basics.book Page 53 Thursday, August 31, 2000 10:08 AM Auto Document Feeder This section includes basic information on unpacking, installing, and using the auto document feeder (B813222). You can purchase this option from EPSON at (800) 873-7766 or visit the EPSON Store at www.epson.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. The auto document feeder allows you to automatically load single-sided, multi-page documents into your scanner.
basics.book Page 54 Thursday, August 31, 2000 10:08 AM Installing the Auto Document Feeder 1. Make sure your scanner is turned off. 2. If your scanner has a document cover, remove it from the scanner by opening it to an upright position, and lifting it straight up. 3. Make sure the document table is clean and dust free. 4. Insert the hinges on the ADF into the outer square holes at the back of the scanner and close the ADF. 5. Attach the ADF’s connector (arrow faces up) to the scanner’s option interface.
basics.book Page 55 Thursday, August 31, 2000 10:08 AM Using the Auto Document Feeder Loading Paper into the Auto Document Feeder Your ADF can automatically load up to 30 sheets of the following paper sizes (based on a paper weight of 17 lbs and a stack thickness of 0.24 inch [6.0 mm] or less): ■ Letter: 8.5 × 11 inches (215.9 × 279.4 mm) ■ Legal: 8.5 × 14 inches (215.9 × 355.6 mm) ■ Checks: 3.3 × 5 inches (83 × 127 mm) ■ B5: 7.17 × 10.1 inches (182 × 257 mm) ■ A4: 8.27 × 11.
basics.book Page 56 Thursday, August 31, 2000 10:08 AM Make sure no documents or dust are on the document table glass when using the auto document feeder. Dust on the document table glass near the carriage home position may result in vertical lines on the scanned images. Follow the steps below to load paper into the auto document feeder: 1. Pull out the lower paper support. 2. Slide the right edge guide all the way to the right. 3. Insert the paper stack into the ADF until it meets resistance.
basics.book Page 57 Thursday, August 31, 2000 10:08 AM Loading Documents Manually You can load documents manually even when the ADF is installed. Lift the ADF and place the document on the document table. Place the document mat over the document, as shown. Then lower the ADF and scan the document. Make sure the ADF and its cover are closed before scanning. If you are scanning thick material or documents more than 1.6 inches (4 cm) thick, leave the ADF in the upright position.
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basics.book Page 59 Thursday, August 31, 2000 10:08 AM Scanner Maintenance This chapter tells you how to transport your scanner safely and gives you basic maintenance instructions. Transporting the Scanner When you transport the scanner a long distance or store it for an extended time, secure the carriage by following the steps below. 1. Turn on the scanner and wait until the carriage moves to the home position (toward the back of the scanner). Then turn off and unplug the scanner.
basics.book Page 60 Thursday, August 31, 2000 10:08 AM Cleaning the Scanner To keep your scanner operating at its best, you should clean it periodically. Before cleaning, unplug the power cord. Use a soft cloth to clean the outer case with mild detergent dissolved in water. If the document table glass gets dirty, clean it with a soft, dry cloth that is free of lint. Paper towels are not recommended for cleaning the glass.
basics.book Page 61 Thursday, August 31, 2000 10:08 AM Problem Solving This chapter gives you the basics for diagnosing and solving scanner problems. For illustrations identifying the scanner parts, see the inside back cover. For more troubleshooting tips, see the “Troubleshooting” section of your electronic Reference Guide, as described on page 22. Scanner Light and Buttons If an error occurs, the scanner stops and its indicator light shows the type of error.
basics.book Page 62 Thursday, August 31, 2000 10:08 AM Problems and Solutions Here are some troubleshooting tips if you have any problems setting up or using your scanner. Setup Problems ■ If the SCSI board is found, but not the scanner, check the SCSI ID. Make sure the SCSI ID is not conflicting with another SCSI device. ■ Check the SCSI cable connection or try using another SCSI cable. ■ Make sure the SCSI board you are using is ASPI-compliant. Your system doesn’t recognize the scanner.
basics.book Page 63 Thursday, August 31, 2000 10:08 AM Scanner Problems The scanner indicator light doesn’t come on. Check the scanner power cord. Make sure the power cord is securely plugged into the power outlet, and that the scanner is turned on. Also, check that the power outlet is working and provides sufficient power for the scanner. You see the message “Scanner Not Ready” (Windows) or “Cannot find the scanner on the bus” (Macintosh). ■ Make sure the scanner is turned on.
basics.book Page 64 Thursday, August 31, 2000 10:08 AM ■ Make sure you select the correct Document Source setting for the option and your image: Auto Document Feeder (ADF), TPU for neg.Film, or TPU for pos.Film. 4. If paper is still jammed inside the mechanism, open the cover to remove it. ADF cover You need to remove jammed paper from the auto document feeder. Follow the steps below: 1. Turn off the scanner. 2. Push down the release lever to slightly raise the feeder mechanism and release the paper.
basics.book Page 65 Thursday, August 31, 2000 10:08 AM Windows 95, or Windows 2000, check your System Device Manager in the Control Panel. For Windows NT 4.0, check SCSI Adapters in the Windows Control Panel. ■ Check your scanner software installation. Make sure that your software is correctly installed and set up. If all else fails, uninstall your software, then reinstall it, as described on the next page. TextBridge Pro does not work with EPSON Smart Panel on Macintosh systems.
basics.book Page 66 Thursday, August 31, 2000 10:08 AM You need to uninstall your TWAIN driver in Windows 95 or Windows NT. 1. On the Start menu, click Programs, EPSON Scanner, EPSON TWAIN 5 Uninstall. 2. When you’re finished, restart your computer. You need to reinstall your TWAIN driver in Windows. For best results, first uninstall the TWAIN driver as described above. You need to reinstall your TWAIN driver on a Macintosh. 1. Insert your scanner CD-ROM in your CD-ROM drive. 2. Double-click the icon.
basics.book Page 67 Thursday, August 31, 2000 10:08 AM Scanning Problems Your scanned image is faint or has gaps. The file size is too big. ■ Adjust your scan settings. Try selecting a lower resolution (dpi), or scan only part of the image. Check the brightness setting. Decrease the software or driver’s brightness setting. ■ Try adjusting the Gamma setting. ■ Check the condition of your original. If the document is damaged, dirty, or wrinkled, these imperfections will show up in your scan.
basics.book Page 68 Thursday, August 31, 2000 10:08 AM Your scanned image is blurred or distorted. ■ 68 Check the position and condition of your document. Make sure the document is placed flat against the scanner’s document table glass. If only part of the image is blurred, part of your document may be wrinkled or warped. ■ Make sure the document table glass is clean. ■ Make sure the scanner is not tilted or placed on an unstable or uneven surface.
basics.book Page 69 Thursday, August 31, 2000 10:08 AM Your image scans at an angle. Check the position of your source document. It may be placed at an angle on the document table. Align it so the horizontal and vertical edges are carefully aligned with the scales on the top and side of the document table. Your image is too dark or has odd colors. ■ Make sure your software settings are correct for your document type. ■ Try adjusting the brightness with your application software.
basics.book Page 70 Thursday, August 31, 2000 10:08 AM the correct color by adjusting the marquee or frame border and then adjusting the exposure. See your electronic Reference Guide for details. The image on screen does not look the same as the original or when printed. ■ Because your monitor and printer use different technologies to represent colors, your printed colors cannot exactly match the colors you see on your monitor screen.
basics.book Page 71 Thursday, August 31, 2000 10:08 AM For an EPSON ink jet printer, try cleaning the print heads as described in your documentation. ■ If this happens on both your screen and printout, the scanner’s sensor may be malfunctioning. Consult your dealer. A line of dots always appears in the scanned image. ■ If this happens on both your screen and printout, the document table glass may be dusty or scratched. Clean the document table glass.
basics.book Page 72 Thursday, August 31, 2000 10:08 AM ■ ■ 72 Check that the printer is properly connected to the computer and is correctly set up. (See your printer manual.) Check that your software is properly installed and set up for your printer. (See your software manual.) Problem Solving Straight lines in the image are jagged. The document may have been placed at an angle on the document table.
basics.book Page 73 Thursday, August 31, 2000 10:08 AM Where To Get Help EPSON Technical Support EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day. The following table lists the contact information: Service Access World Wide Web From the Internet, you can reach EPSON Support at http://support.epson.com.
basics.book Page 74 Thursday, August 31, 2000 10:08 AM You can purchase genuine EPSON supplies and accessories from EPSON at (800) 873-7766 or visit the EPSON Store at www.epson.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. Bonus Software Technical Support Software Telephone Fax Online and E-mail EPSON TWAIN driver U.S. (562) 276- 4382 (800) 922-8911 fax-on-demand system support.epson.
basics.book Page 75 Thursday, August 31, 2000 10:08 AM Requirements and Notices System Requirements The minimum system requirements for Windows and Macintosh are listed below. For optimum performance, a faster processor and more memory are recommended. If you are scanning high-resolution images, you need more than the minimum available hard disk space listed.
basics.book Page 76 Thursday, August 31, 2000 10:08 AM Macintosh You cannot use a serial interface to connect the scanner. ■ 32MB RAM (64MB recommended) ■ 50MB available hard disk space ■ CD-ROM drive ■ Mouse or pointing device ■ VGA color monitor with 640 × 480 screen resolution (or higher recommended) and 256 colors (32,000 colors or more recommended) Color and tone reproduction are subject to the display capability of your computer system, including the video card, monitor, and software.
basics.book Page 77 Thursday, August 31, 2000 10:08 AM Important Safety Instructions Read all of these instructions and save them for later reference. Follow all warnings and instructions marked on the scanner. ■ Unplug the scanner before cleaning. Clean with a damp cloth only. Do not spill liquid on the scanner. ■ Do not place the scanner on an unstable surface or near a radiator or heat source. ■ Do not block or cover the openings in the scanner’s cabinet. Do not insert objects through the slots.
basics.book Page 78 Thursday, August 31, 2000 10:08 AM FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
basics.book Page 79 Thursday, August 31, 2000 10:08 AM DECLARATION of CONFORMITY According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: EPSON AMERICA, INC. Located at: MS 6-43 3840 Kilroy Airport Way Long Beach, CA 90806-2469 Telephone: (562)290-5254 Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device.
basics.book Page 80 Thursday, August 31, 2000 10:08 AM Warranty EPSON AMERICA, INC. LIMITED WARRANTY What Is Covered: Epson America, Inc. (“EPSON”) warrants to the first end user customer of the EPSON product enclosed with this limited warranty statement, that the product if purchased and used in the United States or Canada, conforms to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of one year from the date of original purchase.
basics.book Page 81 Thursday, August 31, 2000 10:08 AM THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE.
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