User's Manual

Maintenance and Troubleshooting
A-10
◗ Make sure you don’t have more than one of the
following open at the same time: Image Expert, EPSON
Photo!3, EPSON Auto Downloader, EPSON Photo!
Print2 Launcher, Camio Viewer, EPSON Photo!3
TWAIN.
You are unable to drag and drop photos into a document.
◗ If your system has less than 32MB RAM, you may not
be able to use drag and drop. Make sure you don’t run
too many applications at the same time. You may need
to add memory to your system or use another method of
getting photos into your documents.
◗ Your application may not support this method of adding
pictures.
You are unable to copy and paste or import your photo into
a document on your Macintosh.
◗ Try increasing your virtual memory using the Memory
Control Panel. Also increase the memory allocation for
your word processor or other application. (Select the
application and choose
Get Info
from the File menu.)
◗ Try turning off any unnecessary extensions. See your
Macintosh documentation for more information.
The pictures transfer to your computer too slowly.
◗ If you’re transferring Tiff files or video clips, you can
expect the transfer to take much longer than it does for
JPEG files, due to large file sizes. The transfer speed is
especially slow when you are using a serial connection.
◗ If your system has less than 32MB RAM, the transfer
speed may be slow. Try using virtual memory. See your
computer documentation or system help for more
information.
◗ Check the port setting in your Windows Control Panel.
You may need to set your port to a faster speed. See your
Windows documentation or help system for more
information.
◗ If you’re transferring pictures to an application through
EPSON Photo!3 and you use the PhotoEnhance
™
feature, the transfer will take longer. Try transferring
without PhotoEnhance.
Capella.book Page 10 Thursday, April 20, 2000 4:21 PM