® 24-pin Dot Matrix Printer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Contents Introduction Where to Find More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . vii FCC Compliance Statement for United States Users . . . . . . . . . . . vii WARNING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Chapter 1 Setting up the Printer Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Remove the protective materials . . . . . . . . . . . . . . . . . . . . . . . . .
Genuine Epson ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Replacing the ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Chapter 5 Control Panel Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Functions auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Compress Printing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A Product Information Printer and Ribbon Cartridge Parts . . . . . . . . . . . . . . . . . . . . . . . . . .80 Printer parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Ribbon cartridge parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi
Introduction Where to Find More Information This User’s Guide provides you with instructions on operating the impact dot matrix printer PLQ-20/PLQ-20M. You can find information on the basic operation in this guide. But if you wish for more information, refer to the Reference Guide, Paper Specification, and Programming Guide. These guides are included on the User CD-ROM. If you want the User CD-ROM, contact your dealer.
❏ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected ❏ Consult the dealer or an experienced radio/TV technician for help WARNING The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment.
DECLARATION of CONFORMITY According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: Located at: EPSON AMERICA, INC. MS 3-13 3840 Kilroy Airport Way Long Beach, CA 90806 Telephone: (562) 290-5254 Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device.
x Introduction
Chapter 1 1 Setting up the Printer 1 Unpacking the Printer 1 These items are included in the box with your printer. 1 1 1 printer power code 1 1 ribbon cartridge 1 User’s Guide 1 Remove the protective materials Follow the directions written on the cardboard box to remove the protective materials. Save all packing and protective materials in case you need to ship the printer in the future.
Assembling the Printer 1. Make sure the printer is turned off and unplugged. 2. Hold both sides of the printer cover and move it upward to open it. 3. Push the release lever to move the upper mechanism forward. Make sure that you push the lever until it clicks.
4. Slide the print head to the middle of the printer by hand. 1 1 1 1 1 5. Remove the ribbon cartridge from the package. 6. Place the plastic hooks on the ribbon cartridge into the slots of the printer. Then press both sides of the cartridge until it clicks into place.
7. Hold both sides of the ribbon guide and pull it down until it is out of the cartridge. 8. Put the ribbon guide at the bottom of the print head and push it up until it clicks into place.
9. Turn the ribbon-tightening knob to help feed the ribbon into place. 1 1 1 1 1 c 1 Caution: The ribbon should not be twisted or creased. 10. Pull the release lever back to move the upper mechanism to its original position. Make sure that you pull the lever until it clicks.
c Caution: Make sure that you move the upper mechanism by pulling the release lever. Do not pull the mechanism by hand. It may damage the printer. 11. Close the printer cover. Connecting the Printer to Your Computer Connecting the printer Make sure both the printer and computer are turned off, then connect the interface into the printer and computer. Use USB, Serial, or Parallel cable to connect the printer and computer. Note: The interface cable connectors have only one correct orientation.
Plugging in the Printer Make sure the printer is turned off, then plug the power cord into the printer’s AC inlet and a properly grounded electrical outlet.
8 Setting up the Printer
Chapter 2 2 Safety Instructions 2 Warnings, Cautions, and Notes w c 2 Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer. 2 2 2 Hot Parts Caution Symbol 2 K This symbol is placed on the print head and other parts to indicate that they may be hot. Never touch those parts just after the printer has been used.
When setting up the printer c Caution: Be sure the AC power cord meets the relevant local safety standards. ❏ Do not place the printer on an unstable surface or near a radiator or heat source. ❏ Place the printer on a flat surface. The printer will not operate properly if it is tilted or placed at an angle. ❏ Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as this restricts ventilation.
❏ Use only the power cord that comes with this product. Use of another cord may result in fire or electric shock. ❏ This product’s power cord is for use with this product only. Use with other equipment may result in fire or electric shock. ❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
Never use a stand that tilts the printer. The printer should always be kept level. Position your printer’s power cord and interface cable so they do not interfere with paper feeding. If possible, secure the cables to a leg of the printer stand. When maintaining the printer ❏ Unplug the printer before cleaning it, and always clean it with a piece of damp cloth only. ❏ Do not spill liquid onto the printer. ❏ Except as specifically explained in this guide, do not attempt to service the printer yourself.
When loading paper 2 ❏ Use passbooks and paper that have more than 60% reflectance. ❏ When you use a passbook, set Passbook mode to On and set Binding mode to the method for the passbook’s binding in the default settings mode. 2 ❏ Do not load passbooks that are creased or have ripped seam. 2 ❏ Do not use a passbook that has any metallic parts such as staplers or metal clips. 2 ❏ Do not use a passbook with sticky parts such as stamps or seals.
❏ Adjust only those controls that are covered in the user documentation. Improper adjustment of other controls may result in damage requiring extensive repair by a qualified technician. ❏ Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise, you may damage the printer. ❏ Do not turn off the printer while it is printing the self-test. Always press the Offline button to pause printing. Then turn off the printer.
ENERGY STAR® Compliance As an ENERGY STAR® Partner, Epson has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. 2 2 2 The International ENERGY STAR® Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption.
16 Safety Instructions
Chapter 3 3 Paper Handling 3 Loading Passbooks You can load vertical-fold and horizontal-fold passbooks. Follow the steps shown below to load passbooks. 1. Turn on the printer. 3 3 3 2. Open your passbook to the page to be printed. Note: Make sure that you press any bulging parts of the folded passbook down to 0.6 mm or less before inserting it into the front slot. For information on the thickness of passbooks you can print, see the Paper Specification that is included on the User CD-ROM.
3. Insert the passbook printable side up into the front slot until the top part of it reaches the roller inside. The printer loads it automatically to the correct position and the passbook is ready to be printed. c Caution: ❏ When you use a passbook, set Passbook mode to On and set Binding mode to the method for the passbook’s binding in the default settings mode. ❏ Use a passbook that has more than 60% reflectance. ❏ Do not load passbooks that are creased or have ripped seam.
❏ Always close the printer cover before printing. The printer does not print when the printer cover is open. 3 3 Loading Single Sheets You can load single sheets and carbonless single sheet multipart forms up to 7 parts (one original and six copies). Follow these steps to load single sheets. 3 3 1. Turn on the printer. 2. Insert a single sheet printable side up into the front slot until the top part of the paper reaches the roller inside.
❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory set default is front. Refer to the Programming Guide for details. ❏ When you print a multipart form that is glued at the top, load the glued part first. ❏ Be sure your multipart forms do not exceed 0.53 mm (0.021 inch) in thickness. ❏ Always close the printer cover before printing. The printer does not print when the printer cover is open.
❏ The top margin setting made in some application software overrides the top-of-form position setting you make with this function. If necessary, adjust the top-of-form position in your software. ❏ Prepare an A4 size sheet of paper before using this function. 3 1. Turn off the printer. c 3 Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer. 3 3 2. Turn on the printer while holding the F2 button. 3.
Note: The top-of-form position can be set from 1.0 mm to 33.8 mm in the PR2 mode and from 1.0 mm to 33.9 mm in the ESC/P and IBM PPDS modes. 6. Insert a sheet of A4 paper into the front slot. The printer prints triple H in capitals (HHH) on the current top-of-form position and ejects the sheet. You may continue to adjust the position by pressing the F1/Eject and F2 buttons and checking the position by inserting another sheet. 7. After finishing the adjustment, turn off the printer.
❏ Prepare an A4 size sheet of paper before using this function. ❏ Always close the printer cover before printing. The printer does not print when the printer cover is open. 3 1. Turn off the printer. c 3 Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer. 3 2. Turn on the printer while holding the F2 button. 3 3. Press the F2 button while the F1/Eject, Offline, and F2 lights are flashing. 3 4.
24 Paper Handling
Chapter 4 4 Replacing the Ribbon Cartridge 4 Genuine Epson ribbon cartridge When printing becomes faint, you need to replace the ribbon cartridge (S015339). Genuine Epson ribbon cartridges are designed and manufactured to work properly with your Epson printer. They ensure proper operation and long life of the print head and other printer parts.
1. Make sure the printer is turned off. 2. Unplug the printer from the electric outlet. 3. Hold both sides of the printer cover and move it upward to open it.
4. Push the release lever to move the upper mechanism forward. Make sure that you push the lever until it clicks. 4 4 4 4 4 4 5. Slide the print head to the middle of the printer by hand. 4 4 4 4 c Caution: Never move the print head while the printer is turned on; this can damage the printer.
6. Hold both sides of the ribbon guide and pull it down until it is out of the print head. 7. Hold both sides of the ribbon cartridge with both hands and rotate it on the plastic hooks. Then pull it up until it is out of the printer. 8. Remove the new ribbon cartridge from the package.
9. Place the plastic hooks on the ribbon cartridge into the slots of the printer. Then press the cartridge until it clicks into place. 4 4 4 4 4 10. Hold both sides of the ribbon guide and pull it down until it is out of the cartridge.
11. Put the ribbon guide at the bottom of the print head and push it up until it clicks. 12. Turn the ribbon-tightening knob to help feed the ribbon into place. c 30 Caution: The ribbon should not be twisted or creased.
13. Pull the release lever back to move the upper mechanism to its original position. Make sure that you pull the lever until it clicks. 4 4 4 4 4 c Caution: Make sure that you move the upper mechanism by pulling the release lever. Do not pull the mechanism by hand. It may damage the printer. 4 4 4 14. Close the printer cover.
32 Replacing the Ribbon Cartridge
Chapter 5 5 Control Panel 5 Buttons and Lights 5 a 5 5 b c d 5 e 5 a 5 Ready light (Yellow) ❏ On when the printer is ready to receive or already receiving data. ❏ Flashes when an error has occurred during a printing operation. b Power light (Green) ❏ On for a few seconds when the printer is turned on. ❏ On when the printer is paused.
c F1/Eject button ❏ Executes functions which are assigned to the F1/Eject button when the printer is in the PR2 mode. You can assign optional functions to it by programming them in the PR2 mode. ❏ Ejects paper when the printer is in the ESC/P or IBM PPDS mode. ❏ When the printer enters the default setting mode, the button works as a button to select the menu. You can select the next menu by pressing this button. See “Changing default settings” on page 53.
e F2 button ❏ Executes functions which are assigned to the F2 button when the printer is in the PR2 mode. You can assign optional functions to it by programming them in the PR2 mode. 5 5 ❏ When the printer enters the default setting mode, you can change the setting by pressing this button. See “Changing default settings” on page 53. 5 F2 light (Yellow) 5 ❏ Works as programmed only when the printer is in the PR2 mode. You can program it when it is on, off or flashes in the PR2 mode.
Functions auxiliary This section describes functions executed by turning on the printer while holding one or more buttons. These functions are shown in the following table and explained in detail after the table.
Compress printing mode 5 Starts the compress printing mode. See “Compress Printing Mode” on page 38 for more information. 5 Data dump Starts the data dump mode, in which all input data is printed as hexadecimal numbers and corresponding characters. See “Printing Hex Dump” on page 56 for more information. Paper removing Starts the paper removing mode. See “Clearing Paper Jams” on page 74 for instruction on feeding paper. 5 5 5 Bidirectional adjustment Starts the bidirectional adjustment mode.
Compress Printing Mode You can compress your printing data to the ratio of 75% by following the steps below. Note: Compress printing mode is effective only when the printer is in the ESC/P mode. 1. Turn off the printer. c Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer. 2. Turn on the printer while holding the F1/Eject and Offline buttons. The printer makes two short beeps and enters the compress printing mode.
Chapter 6 6 Changing your Printer’s Settings 6 About Your Printer’s Default Settings The default settings control many printer functions. While you can often set these functions through your software or printer driver, you may sometimes need to change a default setting from the printer’s control panel using the default-setting mode. For a detailed description of the settings you can change in the default-setting mode, see “Understanding default settings” on page 39.
To access and change a setting, see “Changing default settings” on page 53.
Menu Values (default in bold) Roll Paper Off, On Rear Paper Guide Off, On 6 * When the printer turns on in Auto I/F mode and PR2 mode, this mode is set to Serial. ** When the printer turns on in the PR2 mode, Packet mode is set Off. 6 6 Software This setting allows you to select the software format. When you select ESC/P2, the printer operates in the EPSON ESC/P mode. When you select PR2 or IBM PPDS, the printer emulates an Olivetti or IBM printer.
Auto I/F wait time (Seconds) When the printer is in the auto interface mode and it receives no data from the currently selected interface for the amount of time specified with this setting, it determines which interface is receiving data and switches to that interface. You can specify either 10 or 30 for the auto interface wait time. When the printer turns on in the PR2 mode, this mode is not activated.
DSR (PR2) 6 When you select On, DSR (Data Set Ready) is activated. This option is available only in the PR2 mode. 6 DCD (PR2) When you select On, DCD (Data Carrier Detector) is activated. 6 This option is available only in the PR2 mode. 6 Passbook When you use single sheet or passbook, set this option to On. When you use multipart forms, set this option to Off. 6 Binding You need to set the method for binding when you use a passbook.
Paper width measurement You can set the timing when the printer measures the width of the paper. When you select After loading, the printer measures the width just after it loads the paper. When you select Before printing, it makes the measurement just before printing the first line. Right paper edge detection This setting allows you to determine whether the printer prints excess data when the data is longer than the paper width. When you select On, the excess data is not printed.
When this option is set to Off and paper is left in the printer, the printer ejects the paper when the printer is turned on or the cover is opened. When this option is set to On, the printer does not eject the paper. 6 6 Rear Paper Guide When you use the optional rear paper guide, set this option to On. When you select On and the Roll Paper mode is also set to On, the Roll Paper mode is not available.
Menu Values (default in bold) PC character table PC437 (INT), PC210 (GR), PC220 (E), PC850 (LATIN 1), PC851 (GREEK), PC 852 (LATIN 2), PC855 (CYRILLIC), PC857 (LATIN 5), PC858 (LATIN EURO), PC860 (P), PC862 (IL), PC863 (CANADIAN FRENCH), PC864 (ARABIC), PC865 (NORDIC), PC866 (CYRILLIC), DK/N (Denmark/Norway), DK (Denmark), PC1252 (PC-WIN LATIN1), PC1250 (PC-WIN LATIN2) ISO character table CPOLUNIX, ISO 8859/15, ISO 8859/1, ISO 8859/2, ISO 8859/5, ISO 8859/6, ISO 8859/7, ISO 8859/8, ISO 8859/9 8-pin bi
Font 6 This setting allows you to set one of the six fonts. Pitch (cpi) 6 This setting allows you to set one of six pitches. 6 Character table You can set one of the three character tables; Olivetti, PC, ISO. 6 Olivetti character table You can select a font. The setting you select in this table is effective only when you have chosen Olivetti in the Character table setting. 6 6 PC character table You can select a font.
Auto CR When auto carriage return is set to On, each line feed (LF) code is accompanied by a carriage return (CR) code so the printer moves the next printing start position to the left margin. When this setting is set to Off, you must send a CR code after the line feed code to move the printing start position to the left margin. Columns You can select the number of columns in one line. TOF position for PR40+ When you select On in this option and PR40+ in Emulation, the top-of-form position is set to 6.
This feature is available only for PLQ-20M. 6 Duplicate When this feature is set to On, the magnetic stripes record the data in duplicate. 6 This feature is available only for PLQ-20M. 6 Retry This setting allows you to set the number of times the printer tries to receive data before it fails. 6 This feature is available only for PLQ-20M.
Other Emulation Settings Menu Values (default in bold) Print direction Bi-D., Uni-D., Auto 0 slash 0, Font Draft, Roman, Sans Serif, Courier, Prestige, Script, OCR-B, Orator, Orator-S, Script C, Roman T, Sans Serif H Pitch (cpi) 10, 12, 15, 17.
Print direction You can select auto print direction (Auto), bidirectional printing (Bi-D), or unidirectional printing (Uni-D). Printing is normally bidirectional; however, unidirectional printing allows for precise vertical printing alignment. When set to Auto, the printer analyzes the data and uses unidirectional printing for any lines which require vertical printing alignment. 6 6 6 6 0 slash The zero character has a slash ( ) when this feature is set to On; it has no slash (0) when set to Off.
Auto line feed When auto line feed is set to On, the printer accompanies each carriage return (CR) code received with a line feed (LF) code. Auto CR (IBM PPDS) When auto carriage return is set to On, each line feed (LF) code or ESC J code is accompanied by a carriage return (CR) code so the printer moves the next printing start position to the left margin. When this setting is set to Off, you must send a CR code after the line feed code to move the printing start position to the left margin.
Changing default settings The following table shows the basic function of each button in the default setting mode. Button Basic function F1/Eject Selects the next menu parameter. Offline Selects the previous menu parameter. F2 Changes the value in the selected menu. 6 6 Follow these steps to enter the default-setting mode and change the printer’s default settings: Note: ❏ Prepare an A4 size sheet of paper before entering the default setting mode.
3. When the Ready light turns on, insert a sheet of A4 paper into the front slot. The printer prints the version number and the language selection for the default settings menu. The underline shows the selected language. Select the language by pressing the F1/Eject button. 4. Press the F2 button to set the language. The printer prints a message asking if you wish to print the current settings. If you wish to print the current settings, press the F2 button. The printer prints the current settings.
Note: When you press the Offline button at the first item selection of each menu, the menu selection will also return to the main setup menu selection. 6 9. After you finish the default setting, turn off the printer to exit the default setting mode.
2. Turn on the printer while holding the F2 button. Then press the F1/Eject and F2 button while the F1/Eject, Offline, and F2 lights are flashing. 3. When the Ready light turns on, insert a sheet of A4 paper into the front slot. 4. The printer prints the self-test pattern in the font selected in the default settings mode. Note: To stop the self-test temporarily, press the offline button. To resume the test, press the offline button again.
❏ Prepare an A4 size sheet of paper before entering the hex dump printing mode. ❏ Always close the printer cover before printing. The printer does not print when the printer cover is open. Follow these steps to print a hex dump: 6 6 1. Turn off the printer. c 6 Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer. 2. Turn on the printer while holding the Offline button to enter hex dump. 3.
Aligning Vertical Lines in Your Printout If you notice that the vertical lines in your printout are not properly aligned, you can use the printer’s bidirectional adjustment mode to correct this problem. During bidirectional adjustment, the printer prints three sheets of alignment patterns, labeled Draft, Bit image (ESC * 26H), and LQ (letter quality). As described below, you select the best alignment pattern from each sheet.
5. As described in the instructions, compare the alignment patterns and select the pattern with the best alignment. You can select the alignment pattern by pressing the F1/Eject button (for the next pattern) and the F2 button (for the previous pattern). The F1/Eject, Offline and F2 lights show the pattern which is selected at that time. Each time you press the F1/Eject or F2 button, the printer makes a short beep. 6 6 6 6. Set the pattern by pressing the Offline button.
60 Changing your Printer’s Settings
Chapter 7 7 Problem Solver 7 Using the error indicators You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your printer problem using this table, see “Problems and Solutions” on page 64.
PR2 mode State of panel lights Beep pattern Problem Solution O Power F Ready — There is no paper loaded in the slot. Load a paper into the front slot. — Paper is not loaded correctly. Remove the paper and reload it correctly. See “Loading Passbooks” on page 17, or “Loading Single Sheets” on page 19. — Paper is not fully ejected. See “Clearing Paper Jams” on page 74 for instruction on ejecting paper. — Paper is jammed in the printer. To clear the paper jam, see“Clearing Paper Jams” on page 74.
ESC/P and IBM PPDS modes State of panel lights Beep pattern 7 Problem Solution O Power F Ready O Offline ••• 7 There is no paper loaded in the slot. Load a paper into the front slot. ••• 7 Paper is not loaded correctly. Remove the paper and reload it correctly. See “Loading Passbooks” on page 17, or “Loading Single Sheets” on page 19. ••• Paper is not fully ejected. 7 Press the F1/Eject button to eject paper. ••• Paper is jammed in the printer.
Problems and Solutions Most problems you may encounter while operating your printer have simple solutions. Use the information in this section to find the source of and solution to printer problems that occur.
Power supply problems The control panel lights come on briefly, but then go off and stay off. Cause What to do The printer’s voltage rating does not match the voltage of your electrical outlet. Check the printer and the outlet voltage ratings. If the voltages do not match, unplug the printer immediately and contact your dealer. w Warning: Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer.
Paper loading or feeding problems The printer does not load single-sheet paper or does not feed it properly. Cause What to do Single-sheet paper is not loaded properly. See “Loading Single Sheets” on page 19 for instructions on loading single-sheet paper. Paper is creased, old, too thin, See the Paper Specification for or too thick. information about the printable paper and use new, clean sheets of paper. The printer does not fully eject a single sheet. Cause What to do Paper is too long.
Printing position problems 7 Wrong top-of-form position 7 Your printing appears too high or low on the page. Cause What to do 7 The paper size setting in your Check the paper size setting in your application software or printer application or printer driver. driver does not match the size of the paper you are using. 7 The top margin or top-of-form Check and adjust the margin or position setting is incorrect. top-of-form position settings in your application software.
Printing or printout quality problems The printer is on but it doesn’t print. Cause What to do The interface cable is broken or Check that the interface cable is not twisted. broken or twisted. If you have another interface cable, replace the cable and check whether the printer works correctly. The printer is not connected directly to your computer. When you use a printer changer, printer buffer, or a extension cable, the printer does not print correctly due to the combination of these devices.
The printer does not print when the computer sends data. Cause What to do 7 The printer is paused. Press the Offline button to turn off the Power light. 7 The interface cable is not plugged in securely. Check that both ends of the cable between the printer and the computer are plugged in securely. If the cable is connected correctly, run a self-test as described in “Printing a Self-Test” on page 55. Your interface cable does not meet the printer and/or computer specifications.
The printout is pale. Cause What to do The ribbon is worn out. Replace the ribbon cartridge as described in “Replacing the ribbon cartridge” on page 25. The printout is faint. Cause What to do The ribbon is worn out. Replace the ribbon cartridge as described in “Replacing the ribbon cartridge” on page 25. Part of the printout is missing, or dots are missing in random positions.
Lines of dots are missing in the printout. 7 Cause What to do The print head is damaged. Print the current settings in the default settings mode and check the pin condition. See “Changing default settings” on page 53 to see how to print them. c 7 If more than two pins are broken, stop printing and contact your dealer to have the print head replaced. 7 Caution: Never replace the print head yourself; you may damage the printer.
The line space setting in your application software is incorrect. Adjust the line space setting in your application software. The printer prints strange symbols, incorrect fonts, or other inappropriate characters. Cause What to do Your printer and computer are Make sure that you use the correct not communicating correctly. interface cable and that the communications protocol is correct. See “Electronic” on page 84 and your computer documentation. The wrong character table is selected in your software.
Vertical printed lines are not aligned. 7 Cause What to do Bidirectional printing, which is the printer’s standard printing mode, is out of alignment. Use the printer’s bidirectional adjustment mode to correct this problem. See “Aligning Vertical Lines in Your Printout” on page 58. 7 7 Network problems 7 The printer does not print when using a network. Cause 7 What to do 7 The network setting is wrong. Check whether or not print jobs from other computers are being printed through the network.
Clearing Paper Jams If paper is not automatically ejected in the situations noted below, a paper jam may have occurred inside the printer. ❏ The printer is turned on or the cover is opened when the Roll paper mode is Off. ❏ You press the F1/Eject button in the ESC/P or IBM PPDS mode. Follow the steps noted below to clear the paper jam. w Warning: If you have just used the printer, the print head may be hot; let it cool for a few minutes before touching it. 1. Turn off the printer.
3. Turn on the printer while pressing the F1/Eject button. The printer is in the paper removing mode and ready to start feed operations. See the table below to find out how the F1/Eject and F2 buttons work in this mode and execute the appropriate operation. Button Press Hold for a few seconds F1/Eject Feeds paper forward a few lines every time you press it. Eject paper forward. F2 Feeds paper backward a few lines every time you press it. Eject paper backward.
76 Problem Solver
Chapter 8 8 Options 8 Optional products 8 The items listed below are available as optional products. 8 ❏ Roll paper holder: C811141 ❏ EpsonNet 802. 11b Wireless Ext.Print Server: C82396✽, C82397✽, C82398✽ 8 ❏ EpsonNet 10/100 Base TX USB Print Server: C82402✽ Note: The asterisk (✽) is a substitute for the last digit, which varies by country. 8 8 For details of other optional products, contact your dealer.
78 Options
Appendix A A Product Information A A A A A A A A A A A Product Information 79
Printer and Ribbon Cartridge Parts Printer parts printer cover control panel power switch front slot rear outlet AC inlet Serial interface USB interface 80 Product Information Parallel interface
A upper mechanism A print head A release lever A A A Ribbon cartridge parts A A ribbon-tightening knob A ribbon A ribbon guide A plastic hook A Product Information 81
Printer Specifications Mechanical Printing method: 24-pin impact dot matrix Printing speed: PR2: High speed draft 480 cps at 10 cpi Draft 360 cps at 10 cpi NLQ 180 cps at 10 cpi LQ 120 cps at 10 cpi ESC/P: High speed draft 480 cps at 10 cpi Draft 360 cps at 10 cpi LQ 120 cps at 10 cpi Printing direction: Bidirectional logic seeking for text and graphics printing. Unidirectional text or graphics printing can be selected using software commands. Line spacing: 4.
Paper feed speed: Continuous Intermittent Reliability: 330 mm/second 13 inches/second 35 msec/line at 1/6 inch line spacing Total print volume 7 million lines (except print head) MTBF 10,000 POH Dimensions and weight: Print head life 400 million strokes/wire Height 203 mm (8.0 inches) Width 384 mm (15.1 inches) Depth 280 mm (11.0 inches) A approx. 7.7kg (17.0 lb) (PLQ-20) Black ribbon cartridge S015339 Ribbon life approx. 5 million characters (LQ, 10 cpi, 48 dots/character) A A A approx.
Electronic Interfaces: Three built-in interface slots; Bidirectional, 8-bit, parallel interface with IEEE 1284 nibble mode support, USB (ver 1.
ESC/P and IBM PPDS emulations A Bitmap fonts EPSON Super Draft 10, 12 cpi, proportional EPSON Draft 10, 12, 15 cpi, proportional A EPSON Roman 10, 12, 15 cpi, proportional A EPSON Sans Serif 10, 12, 15 cpi, proportional EPSON Courier 10, 12, 15 cpi EPSON Prestige 10, 12 cpi EPSON Script 10 cpi EPSON OCR-B 10 cpi EPSON Orator 10 cpi EPSON Orator-S 10 cpi EPSON Script C proportional A A A A Scalable fonts EPSON Roman 10.5 pt. 8-32 pt. (every 2 pt.) EPSON Sans Serif 10.5 pt.
Character tables: PR2 emulation (Olivetti) 22 graphics character tables: International, Germany, Portugal, Spain 1, Denmark/Norway, France, Italy, Sweden/Finland, Switzerland, Great Britain, USA ASCII, Greece, Israel, Spain 2, USSR, Yugoslavia, Olivetti TCV 370, Canada, SDC, Turkey, Arabic, CIBC (ISO) 9 graphics character tables: ISO 8859-1 Latin 1, ISO 8859-9 Latin 5 ISO 8859-2 Latin 2, ISO 8859-5 Cyrillic, ISO 8859-15, ISO 8859-6 Latin Arabic, ISO 8859-7 Greek, ISO 8859-8 Hebrew, OLI-UNIX (PC) 19 graphics
ESC/P and IBM PPDS emulations A Standard One italic and 12 graphics character tables: A Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (Canadian-French), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15 A A A A A A A A A A Product Information 87
Expanded One italic and 39 graphics character tables: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (Canadian-French), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15, PC 437 Greek, PC 852 (Eastern Europe), PC 853 (Turkish), PC 855 (Cyrillic), PC 857 (Turkish), PC 866 (Russian), PC 869 (Greek), MAZOWIA (Poland), Code MJK (CSFR), ISO 8859-7 (Latin/Greek), ISO Latin 1T (Turkish), Bulgaria (Bulgarian), PC 774 (LST
Electrical 120 V Model 220 to 240 V Model Rated voltage range 120 V 220 to 240 V Input voltage range 90 to 132 V 198 to 264 V Rated frequency range 50 to 60 Hz 50 to 60 Hz Input frequency range 49.5 to 60.5 Hz 49.5 to 60.5 Hz Rated current 1.4 A (maximum 3.9 A depending on the character type) 0.7 A (maximum 1.9 A depending on the character type) Power consumption Approx. 59 W (ISO/IEC 10561 letter pattern) Approx.
Environmental Temperature Humidity (without condensation) Operation (passbook, plain paper, recycled paper, and multipart forms) 5 to 35°C (41 to 95°F) 10 to 80% RH Operation (roll paper) 15 to 25°C (59 to 77°F) 30 to 60% RH Storage -30 to 60°C (-22 to 140°F) 0 to 85% RH Paper For information about available paper types and their printable area, refer to the Paper Specification, which is included on the User CD-ROM.
Recorded track width 7 mm Read track width 2 mm Speed of medium 340 mm/second Displacement Standard, Standard + 10 mm, Standard + 20 mm Number of retries 1 or 3 Field duplication YES or NO A A A A Recordable area A Back Cover Magnetic stripe area A Recordable area A A F H G A J I A F (max) G H (min) I J (max) DIN/ISO, ANSI 12.5 13.9 15.5 9.5 85 IBM3604 8.9 10.4 11.9 10.4 81.3 ISO7811 8.9 10.4 11.9 14.8 — IBM4746 8.9 10.4 11.9 9.
F (max) G H (min) I J (max) ISO8484 12.5 13.9 15.3 9.5 85 HT-2751-CIZ 7.4 8.8 10.2 12.
IBM3604 A Bit density 210 bpi ± 5% Recording direction Left to Right Preamble 20 bits SOM (Start sentinel) B Recordable characters 0-9, A, B, D, E EOM (End sentinel) F or C LRC Parity even Postamble 20 bits Maximum number of recordable characters (1 block) 105 characters A Maximum number of recordable characters (2 block) 45 characters A Number of separator 120 bits Center of vertical position 10.4 mm A Horizontal start position 10.
Postamble 20 bits Maximum number of recordable characters (1 block) 105 characters Maximum number of recordable characters (2 block) 45 characters Number of separator 60 bits Center of vertical position 13.9 mm Horizontal start position 9.
IBM4746 A Bit density 210 bpi ± 5% Recording direction Left to Right Preamble 20 bits SOM (Start sentinel) BA Recordable characters 0-9, D EOM (End sentinel) F or C LRC Parity even Postamble 20 bits Maximum number of recordable characters (1 block) 105 characters A Maximum number of recordable characters (2 block) 45 characters A Number of separator 120 bits Center of vertical position 10.4 mm A Horizontal start position 9.
96 Postamble 40 bits Maximum number of recordable characters (1 block) 60 characters Maximum number of recordable characters (2 block) 27 characters Number of separator 10 bits Center of vertical position 8.8 mm Horizontal start position 12.
Character conversion table A DIN/ISO, ISO8484 and IBM3604 Function Crt ASCII A Recording codes Line code DIN/ISO, ISO8484 IBM3604 V R C B I T 4 B I T 3 B I T 2 B I T 1 0 0 30H crt crt 1 0 0 0 0 1 1 31H crt crt 0 0 0 0 1 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9
ANSI and ISO7811 Function Recording codes Crt ASCII Line code ANSI ISO7811 V R C B I T 4 B I T 3 B I T 2 B I T 1 0 0 30H crt crt 1 0 0 0 0 1 1 31H crt crt 0 0 0 0 1 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9 39H crt crt 1 1 0 0 1 A : 3AH crt crt 1 1
IBM4746 and HT-2751-CIZ Function A Recording codes Crt ASCII Line code IBM4746 HT-2751CIZ V R C B I T 4 B I T 3 B I T 2 B I T 1 A 0 0 30H crt crt 1 0 0 0 0 1 1 31H crt crt 0 0 0 0 1 A 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9 39H crt crt 1 1 0 0 1 A :
Recording layout of magnetic stripe DIN/ISO, IBM3604, ANSI, ISO7811, IBM4746, and ISO8484 1 block format SOM Erase EOM L0 Data T0 LRC I Erase 2 block format SOM Erase L0 EOM 1st Data Gap0 1st Block Data Area LRC I 100 SOM Product Information EOM 2nd Data T0 2nd Block Data Area LRC Erase
Direction of bit pattern A A A A HT-2751-CIZ 1 block format Erase A SOM LRC Data T0 A L0 A EOM I A Erase A A A A Product Information 101
2 block format EOM EOM SOM LRC Erase T0 2nd Data SOM LRC Gap0 2nd Block Data Area 1st Data L0 1st Block Data Area I Erase Direction of bit pattern Standards and Approvals U. S. model: Safety UL60950 CSA C22.2 No. 60950 EMC FCC part 15 subpart B class B CSA C108.
European model: A Low Voltage Directive 73/23/EEC EN 60950 EMC Directive 89/336/EEC EN 55022 Class B A EN 55024 EN 61000-3-2 A EN 61000-3-3 Australian model: EMC A AS/NZS CISPR 22 class B A A A A A A A A Product Information 103
104 Product Information
