User`s guide

PowerRIP 2000 Manual
iProof Systems, Inc.
5
Where to Get Help
For helpful hints and troubleshooting guidelines, see
Chapter 11. If you need further assistance, technical
support is available from iProof Systems. When calling
for technical assistance, be ready to identify your sys-
tem and its configuration, the serial number of
PowerRIP 2000, and a description of the problems you
are encountering. It is highly recommended that you
enable the Log Messages option when creating a
PowerRIP printer. The entries in the log will help the
support staff identify PostScript error messages.
iProof Systems Technical Support
iProof Systems Technical Support is available through
phone, fax, mail, e-mail and the Internet. Hours of
operation are 9:00 am to 6:00 pm EST (Monday
through Friday). Your free phone support is limited to
30 days from your first support call. After the 30 days
have expired a service charge of $2.50 (U.S. Dollars)
per minute will be applied (billed to your credit card).
Visa, MasterCard, and American Express are accepted.
We suggest using iProof’s free e-mail support to get a
prompt answer to any questions you may have.
iProof Systems
2401 West Eau Gallie Blvd, Suite 4
Melbourne, FL 32935 USA
Telephone Support: [phone]
Fax Support: [phone]
Electronic Support Services
• World Wide Web
iProof Systems’ World Wide Web site is
http://www.iproofsystems.com. iProof Systems’
home page includes FAQs (Frequently Asked
Questions), new product announcements, Error
Messages, Read Me files, and other helpful
information.
• iProof Systems E-Mail Support
You can also send e-mail to iProof Systems at
[e-mail]. Please include your
name, PowerRIP 2000 serial number, platform, and
printer model so that iProof Systems technical sup-
port representatives can e-mail a response to your
question.