User`s guide

Appendix A
Troubleshooting
You should not encounter any difficulties as you set up and use
your computer, but if anything out of the ordinary happens,
refer to this appendix.
If the suggestions here do not help solve the problem, see
“Where to Get Help” in the Introduction for instructions on
contacting your dealer or the Epson Connection.
identifying Your System
When you call for assistance, be ready to provide the serial
number of your computer and its current configuration. You
should also provide the version number of the computer’s
ROM BIOS, as well as the names and version numbers of your
operating system, drivers, and any application programs you
are using. You may have listed some of this information in the
“Equipment Log” at the end of Chapter 1.
You can find the serial number on the computer’s back panel.
If you are able to use your computer, run the SETUP program
or the EISA Configuration utility to view your current
configuration information.
Follow these steps to obtain the other information:
1. Turn on your computer or press the reset button. When the
computer performs its power-on diagnostic tests, the
version number of your system’s ROM BIOS appears at the
top of the screen. Write down the number.
Troubleshooting A-1