User’s Guide M00033402
Copyright and Trademarks No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, Seiko Epson Corporation assumes no responsibility for errors or omissions.
Contents Copyright and Trademarks Important Notice and Safety Instructions Important Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Setting up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Choosing a Place for the Product . . .
Chapter 2 Publishing Discs Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning Power On/off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview of Publish Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drive Settings (except for Read Back mode). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4 Maintaining Your Product Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Nozzle Check Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Head Cleaning Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Product Does Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . All Lights Are Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lights Came On and then Went Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Only the Power Light is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important Notice and Safety Instructions Important Note You may use the software to operate the EPSON products. You may use the EPSON PP-50BD/PP-50 to copy materials onto media, including but not limited to CDs, DVDs, and BDs. You agree to respect the rights of copyright owners. EPSON shall have no liability for, and you shall hold EPSON harmless from, any copyright infringement by you or your employees, representatives, or agents.
❏ Do not use a damaged or frayed power cord. ❏ If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating. ❏ Do not attempt to service the product yourself.
❏ Avoid places subject to dust, shocks, vibrations, or cigarette smoke. ❏ Leave enough room around the product to allow for sufficient ventilation. ❏ Place the product near a wall outlet where the plug can be easily unplugged. Using the Product Observe the following when using the product: ❏ Do not insert objects in the product. ❏ Take care not to spill liquid on the product. ❏ Do not use aerosol products that contain flammable gases inside or around this product. Doing so may cause fire.
❏ The product cannot be used as a shared printer using the Windows sharing setting. Handling Ink Cartridges Observe the following when handling the ink cartridges: ❏ Keep ink cartridges out of the reach of children. Do not allow children to drink from or handle the cartridges. ❏ Do not shake ink cartridges; this can cause leakage. ❏ Be careful when you handle used ink cartridges, as there may be some ink remaining around the ink supply port.
Notice for CD/DVD/BD Discs Before using the product, an operation check should be conducted to ensure the unit’s functionality. Also, back up the data on the CD/DVD/BD, if needed. Data may be damaged or lost in the following cases: -Influence of static or electrical noise -Incorrect usage -Malfunction or repair -Damage due to natural disaster Epson does not hold any responsibility for lost or damaged data, due to causes not limited to those listed above, even the product is in its warranty period.
WARNING This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The connection of a non-shielded interface cable to this product will invalidate the EMC standards of this device. You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment.
Indication of the manufacturer and the importer in accordance with requirements of directive 2011/65/EU (RoHS) Manufacturer: SEIKO EPSON CORPORATION Address: 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392-8502 Japan Telephone: Fax: Importer: EPSON EUROPE B.V.
Chapter 1 Using Your Software System Requirements Using the Product Windows requirements To use this product, you must have any of the following Windows operating systems installed.
Memory HDD available space Windows XP Windows Server 2003 Windows Server 2003 R2 PP-50: 512 MB or more Windows Vista Windows 7 32bit 1 GB or more Windows 7 64bit Windows Server 2008 Windows Server 2008 R2 2 GB or more Windows XP PP-50: 10 GB or more PP-50BD: 1 GB or more PP-50BD: 100 GB or more Windows Server 2003 Windows Server 2003 R2 PP-50: 12.
Setting a Working Folder and Log After the software installation, create a Working Folder on the hard disk for the disc publishing operation. You can also set for log files. Log files are useful for service and support of the product. Note: These settings are reflected for all the CD/DVD/BD publishers registered (except for the PP-100N). 1. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) EPSON Total Disc Maker - EPSON Total Disc Setup. The EPSON Total Disc Setup will start. 2.
Adding the Product Use the EPSON Total Disc Setup to add the product (CD/DVD/BD publisher) to the computer. Note: The product must be added when the connection point (port) is set manually. However, the product does not need to be added when the connection point (port) is set automatically. 1. Make sure that the product is connected to the computer via the USB cable and that the product is turned on. 2.
Setting for Notification of Job Completion A setting can be made to display a message on the screen that notifies you that a job (or jobs) is finished. Note: This setting is reflected for all the CD/DVD/BD publishers registered. 1. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) EPSON Total Disc Maker - EPSON Total Disc Setup. The EPSON Total Disc Setup will start. 2. Select Common Setting for Publishing from the Tool menu. The Common Setting for Publishing screen will appear. 3.
Overview of Applications The EPSON Total Disc Maker software included with the product allows you to write or copy CDs/DVDs/BDs, create CD/DVD/BD labels, and publish CDs/DVDs/BDs. It also allows you to obtain data from CDs/DVDs/BDs. Note: ❏ To write, copy, or print on BDs is possible only with the PP-50BD. ❏ To obtain data from CDs/DVDs/BDs is possible only with the PP-50BD. EPSON Total Disc Maker EPSON Total Disc Maker lets you write or copy CDs/DVDs/BDs and print CD/DVD/BD labels.
Using EPSON Total Disc Maker Use EPSON Total Disc Maker to do the following: ❏ Writing data to BDs, data to DVDs, video to DVDs, data to CDs, music to CDs, music and data to CDs, or video to CDs, copying CDs/DVDs/BDs, or reading back data in CDs/DVDs/BDs. ❏ Creating and editing CD/DVD/BD labels. Note: ❏ To write, copy, or print on BDs is possible only with the PP-50BD. ❏ To read data from CDs/DVDs/BDs is possible only with the PP-50BD.
Overview of Printer Driver The printer driver lets you choose from a wide variety of settings to get the best printing results. Accessing the Printer Driver You can access the printer driver from EPSON Total Disc Maker, EPSON Total Disc Setup, most Windows-based applications, and the Windows Start menu. If displayed from EPSON Total Disc Maker The settings are only reflected in EPSON Total Disc Maker. The settings are lost when you exit EPSON Total Disc Maker.
From the Start menu 1. Windows 7: Click , Control Panel, then click Devices and Printers. Windows Vista/Windows Server 2008: Click or Start, Control Panel, then click Printers. Windows XP Professional: Click Start, then click Printers and Faxes. Windows XP Home Edition/Windows Server 2003: Click Start, Control Panel, then click Printers and Faxes. 2. Right-click EPSON PP-50PRN, then click Printing Preferences in the menu.
Uninstalling Software You can uninstall the software by following the steps below. Note: ❏ In Windows 7, Windows Vista, or Windows Server 2008, you may be asked for an administrator password or confirmation when uninstalling the software. When asked for a password, enter the password to proceed with the operation. ❏ In Windows XP or Windows Server 2003, log onto Windows as a user with administrator privileges (belonging to the administrator group) to uninstall the software.
Chapter 2 Publishing Discs Introduction This section guides you through the procedures for creating, printing, and reading discs. Note: For information on discs, see the following section. & See “Discs” on page 114. Turning Power On/off This section describes how to turn on/off power. Turning power on 1. Connect the power cable. 2. Press P Power button until the power light flashes. Power light flashes in green, then stays on. Turning power off Press the P Power button. The power is turned off.
Overview of Publish Modes Writing data to CDs/DVDs/BDs, printing labels that you created/edited, and reading data from CDs/DVDs/BDs are called “Publish” in EPSON Total Disc Maker. Note: ❏ To write, copy, or print on BDs is possible only with the PP-50BD. ❏ To read data from CDs/DVDs/BDs is possible only with the PP-50BD. Standard Mode This mode uses stacker 1 as the input stacker, and stacker 2 or 3 as the output stacker.
Drive Settings (except for Read Back mode) Number of write retries Select 0 to 9 for the Number of write retries. The Number of write retries is a setting to retry writing if a write error occurs. Setting the Number of write retries will enable the job to continue without pausing if a write error occurs. Drive Settings (for Read Back mode) No. of read back errors allowed Select 0 to 9 for the No. of read back errors allowed. Setting the No.
Note: The error mark will not be printed in the following cases. ❏ The job was canceled ❏ An incorrect disc type was found in the stacker ❏ Fatal error ❏ Not enough ink was left to print the error mark Notice for Disc Writing and Printing ❏ Store the stacker out of direct sunlight. A warped or damaged stacker may stop the product from operating normally. ❏ Use only CDs/DVDs/BDs labeled as suitable for printing, for example “Printable on the label surface” or “Printable with ink jet printers.
❏ If you print on the matte label type of Epson specified discs, set Label Type to CD/DVD Premium Label. ❏ When using Epson specified discs, only [1] can be selected for Print Mode setting. ❏ Reprinting on the same disc may not improve the print quality. ❏ Be sure to clean the inside of the stacker before using it if there is any dirt. ❏ Please check disc before printing, as the size of the receptor may vary. ❏ Ink may not bond if printed outside the receptor.
❏ Do not use discs with lens cleaner, a label sticker, or condensation on them as it may cause mechanical error or malfunction. ❏ If the file system of the computer used is FAT, DVD/BD writing may not be possible. Precautions for Duplicating Discs ❏ Please use a CD/DVD/BD drive that supports MMC 4.0-compatible commands and operates in conformity with MMC 4.0 as a source drive for copying. (Please check the Epson website for a list of drives for which operation has been verified.
❏ Do not place barcodes or 2D codes where they overlap other print data, or where they extend beyond the print area. ❏ Barcodes and 2D codes use the ratio of black to white to indicate information. If ink penetration results in a deterioration of the ratio of black to white, barcodes and 2D codes may not be able to be read correctly. Check whether the printed barcodes and 2D codes can be read correctly by a scanner.
Standard Mode Loading Discs Follow the steps below to load discs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs.
4. Load discs into stacker 1 with the printable side facing up. c Caution: Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1.
6. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stacker, access EPSON Total Disc Maker to make settings for writing discs, and create the labels printed on the discs. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs. Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker. To learn how to use EPSON Total Disc Maker, go to the Help menu.
2. Select type of discs to be published from the list, then click Apply.
3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total Disc Maker. Note: ❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for EPSON Total Disc Maker. ❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker.
2. Click Template tab and select a label design from the list, then click Apply.
3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Making the Stacker Settings The following instructions explain how to set stackers. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.
3. Set Stacker Settings. ❏ Publish Mode: Select Standard mode. ❏ Stacker 1: Select the type of discs that you loaded into stacker 1. 4. Click OK.
Publishing Discs The following instructions explain how to publish discs. 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. 2. Click the Publish button.
c Caution: ❏ For PP-50BD: Do not open the disc cover while the product is publishing discs, unless the application instructs you to add or remove discs. This may affect write quality. Also, do not put your hands inside the product while it is beeping, as the arm is still moving. ❏ For PP-50BD: Beep will sound if you open the disc cover while running a job, and the job will pause. Closing the disc cover automatically resumes the job.
Low-Volume Mode Loading Discs Follow the steps below to load discs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs.
4. Load discs into stacker 1 with the printable side facing up. c Caution: Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1.
6. Take out stacker 2. 7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs. 8. Load discs into stacker 2 with the printable side facing up. c Caution: Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged.
9. Insert stacker 2. 10. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stackers, access EPSON Total Disc Maker to make settings for writing discs, and create the labels printed on the discs. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs. Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker. To learn how to use EPSON Total Disc Maker, go to the Help menu.
Registering Data The following instructions explain how to register data to be written on discs. 1. Start EPSON Total Disc Maker and click Disc on the menu bar of EPSON Total Disc Maker. 2. Select type of discs to be published from the list, then click Apply.
3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total Disc Maker. Note: ❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for EPSON Total Disc Maker. ❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker.
2. Click Template tab and select a label design from the list, then click Apply.
3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Making the Stacker Settings The following instructions explain how to set stackers. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.
3. Set Stacker Settings. ❏ Publish Mode: Select Low-volume mode. ❏ Stacker 1: Select the type of discs that you loaded into stacker 1. ❏ Stacker 2: Select the type of discs that you loaded into stacker 2. 4. Click OK.
Publishing Discs The following instructions explain how to publish discs. 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. 2. Click the Publish button.
c Caution: ❏ For PP-50BD: Do not open the disc cover while the product is publishing discs, unless the application instructs you to add or remove discs. This may affect write quality. Also, do not put your hands inside the product while it is beeping, as the arm is still moving. ❏ For PP-50BD: Beep will sound if you open the disc cover while running a job, and the job will pause. Closing the disc cover automatically resumes the job.
Read Back Mode (Only for PP-50BD) Loading Discs Follow the steps below to load discs to be read. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs.
4. Load discs into stacker 1 with the printable side facing up. c Caution: Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1.
6. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stacker, access EPSON Total Disc Maker to make settings for reading back data from discs and storing the data. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs. Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker. To learn how to use EPSON Total Disc Maker, go to the Help menu. Setting Read Back The following instructions explain how to set read back operation. 1.
2. Select Read Back from the list, then click Apply.
3. Make the read back settings, then click Apply. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Setting the Publish Mode The following instructions explain how to set publish mode. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.
3. Select Read Back mode for Publish Mode. 4. Click OK.
Publishing Discs The following instructions explain how to publish. 1. Set the number of discs to be read for Copies on the Publish screen of EPSON Total Disc Maker. 2. Click the Publish button.
c Caution: ❏ Do not open the disc cover while the product is publishing discs, unless the application instructs you to add or remove discs. This may affect read quality. Also, do not put your hands inside the product while it is beeping, as the arm is still moving. ❏ Beep will sound if you open the disc cover while running a job, and the job will pause. Closing the disc cover automatically resumes the job. ❏ Do not operate the stacker while the unit is beeping, as the arm may be damaged.
Taking Out Discs Follow the steps below to take out the published/read discs from the stackers. 1. Open the disc cover. 2. Take out the stacker only when the output stacker is stacker 2. 3. Take out the published/read discs from the stacker. The output stacker differs according to the publish mode. Refer to the following table.
Pausing Publishing If you need to pause publishing, follow the instructions below. When you start publishing, the screen of EPSON Total Disc Monitor appears on your computer screen. Select the job you want to pause in the Unfinished Job list, and then select Pause Job from the Job menu or click button. Note: ❏ If there is a disc being published, the job is paused after the processing is finished. ❏ The processing of any subsequent job also does not start while the job is paused.
Resuming Publishing If you need to resume publishing, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to resume in the Unfinished Job list, and then select Resume Job from the Job menu or click button.
Canceling Publishing If you need to cancel publishing, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to cancel in the Unfinished Job list, and then select Cancel Job from the Job menu or click button. Note: If a disc is being published, that processing is stopped, and the disc is output to the output stacker.
Priority Publishing If you need to process a job before the others when more than one job is being published, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to give priority to in the Unfinished Job list, and then select Priority Publishing from the Job menu or click button. The selected job will be processed after the job in progress.
Chapter 3 Replacing Ink Cartridges Checking the Ink Cartridge Status Note: ❏ Epson cannot guarantee the quality or reliability of ink not made by EPSON. ❏ When an ink cartridge is running low, the status is displayed on the EPSON Total Disc Monitor. To check the ink cartridge status, do the following: ❏ EPSON Total Disc Monitor appears automatically when you start a job. You can check the ink cartridge status from this window. You can also run EPSON Total Disc Monitor from the Start menu.
Precautions on Ink Cartridge Replacement Read all the instructions in this section before replacing the ink cartridges. ❏ Install all six ink cartridges. The product does not operate if even only one ink cartridge is missing. ❏ This product uses ink cartridges equipped with an IC chip that monitors the amount of ink used by each cartridge. Cartridges are usable even if they are removed and reinserted.
❏ You cannot continue printing with an ink cartridge after it has reached its replacement time, even if the other cartridges still contain ink. Before printing, replace the used cartridge. ❏ Do not turn off the product or open the ink cartridge cover while loading ink (Power light is flashing). Opening of covers may cause the ink to reload, resulting in more of the ink being consumed. Also, normal printing may be disturbed.
Replacing an Ink Cartridge Note: ❏ Do not open the ink cartridge package until you are ready to install it in the product. ❏ To confirm the status of each ink cartridge, see the following section: & See “Using EPSON Total Disc Monitor” on page 94. This table describes the status of the lights and the actions you need to take. Lights Action Ink is low. Obtain a replacement ink cartridge. The ink cartridge has reached its replacement time. Replace the used ink cartridge with a new one.
3. Push in the used cartridge so the cartridge pops out slightly. 4. Carefully pull the used cartridge straight out of the slot. Dispose of it properly. 5. Remove the new ink cartridge from the package. c Caution: ❏ Do not touch the green IC chip on the side of the cartridge. This can damage the ink cartridge. ❏ Always install an ink cartridge immediately after removing the old cartridge. If the cartridge is not installed promptly, the print head may dry out and be unable to print.
6. Place the new ink cartridge into the slot. Then push the ink cartridge until it clicks into place. 7. When you are finished replacing cartridges, close the ink cartridge cover.
Chapter 4 Maintaining Your Product Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles. You can check the print head nozzles from your computer by using the nozzle check utility. Using the Nozzle Check Utility Follow the steps below to use the nozzle check utility. 1. Make sure that an unprinted disc is installed in stacker 1. 2.
If any segment of the printed lines is missing, as shown below, this could mean a clogged ink nozzle. & See “Cleaning the Print Head” on page 78.
Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly. You can clean the print head from your computer using the head cleaning utility in the printer driver or from the product by using the buttons. c Caution: ❏ Do not open the ink cartridge cover while cleaning print head.
1. Make sure the product is turned on. 2. Make sure no lights indicate errors and the disc cover is closed. 3. Access the printer driver. See “Accessing the Printer Driver” on page 21. 4. Click the Utility tab; then click the Head Cleaning button. 5. Follow the on-screen instructions. The c Power light flashes while the product performs the cleaning cycle. Caution: Never turn off the product while the product. Power light is flashing.
Note: ❏ If print quality has not improved after repeating this procedure about four times, turn the product off and wait for at least six hours. Then run the nozzle check again and repeat the head cleaning if necessary. ❏ If the print quality still has not improved, at least one of your ink cartridges may be old or damaged and may need to be replaced. & See “Replacing an Ink Cartridge” on page 73.
Correcting the Printing Position If you notice a misalignment of vertical printing position, you may be able to solve this problem by using the correcting the printing position utility in your printer driver. Using the Correcting the Printing Position Utility Follow the steps below to adjust the vertical and horizontal printing position using the Correcting the printing position utility. 1. Make sure an unprinted disc is inserted in stacker 1. 2.
Cleaning Your Product Cleaning the Exterior of the Product To keep your product operating at its best, clean it thoroughly several times a year by using the following procedure. c Caution: ❏ Never use alcohol or thinner to clean the product. These chemicals can damage the product. ❏ Take care to prevent water from getting inside the product. If moisture, dirt, or other matter gets inside of the product, besides affecting print quality, it may cause the electric circuits to short. 1.
Cleaning the Interior of the Product To keep your printouts at their best, clean the inside by using the following procedure. 1. Make sure the product is turned off and all the lights are off, and then unplug the power cord from the electrical outlet. 2. Open the disc cover, and remove the stackers from the product. 3. Use a soft, clean cloth to carefully remove any dust or dirt from the stackers and inside of the product. 4. Place the stackers back in position.
3. Remove the filters from the filter covers. 4. Use a vacuum-cleaner to clean the dust on the filters. 5. Place the filters back in position. 6. Tighten the screws to close the filter covers. c Caution: Clean the filter periodically (once in every six months).
Getting Maintenance Information You can get helpful information for maintenance and support of the product, such as the cumulative number of printed discs and the service life of the drive. 1. Make sure that the product is connected to the computer via the USB cable and that the product is turned on. 2. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs. Point to EPSON Total Disc Maker, and then click EPSON Total Disc Setup. 3.
6. Attach the protective materials to both sides of the product. 7. Repack the product and accessories in the original box. Note: ❏ Keep the product level during transport. ❏ Be sure to remove the protective materials and tape from the product before using it again. ❏ Be sure to lift the product by the correct positions, as shown below.
Chapter 5 Troubleshooting Diagnosing the Problem Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by Help, the control panel, and the EPSON Total Disc Monitor Utility. Refer to the appropriate section below.
: on, : off, : flashing, : flashing fast Error associated with cover Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 Disc cover or ink cartridge cover open Close covers. Job is paused because disc cover or ink cartridge cover was opened while processing the job Wait for the job to resume. Error associated with disc transfer Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 Disc pick up error Resolve the problem as follows. 1.
Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 Disc transfer error Turn off the product and remove the disc. If the same error occurs frequently, contact your dealer. Arm failed to release disc Turn off the product and remove disc. Do not remove disc from the arm by hand if arm is picking up the disc. This may damage the arm. To remove the disc from the arm, turn on the product again and let initializing process remove the disc. If the same error occurs frequently, contact your dealer.
Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 Stacker 1 is empty Load discs into stacker 1. Note: The Stacker lamp flashes when the source stacker is out of discs; however, the timing of the light flashing may not match the timing of the stacker becoming empty. Stacker 2 is empty Load discs into stacker 2. Note: The Stacker lamp flashes when the source stacker is out of discs; however, the timing of the light flashing may not match the timing of the stacker becoming empty.
Error associated with ink Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 Ink low Obtain a replacement ink cartridge. To determine which cartridge is low, check the ink cartridge status. See “Checking the Ink Cartridge Status” on page 70. The ink has reached its replacement time or it is not installed correctly. Replace the ink cartridge or reinstall it. If the ink cartridge is not recognized even if it is installed correctly, there may be dirt on the green circuit board.
Error associated with printer Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 Ink pad full Please have an authorized Epson service center service the ink pad right away. The pad is full and the unit can no longer function. Do not attempt to service the unit yourself. Note: If ink pad is nearly full, an "Ink Pad Nearly Full" message will be displayed by the software. There will be no lights indicating it. Please have an authorized Epson service center service the ink pad right away.
Error associated with drive Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 Drive tray open/close error Turn off the product, unplug the power cord, and check inside for any objects. Then, publish the disc again. If the same error occurs frequently, contact your dealer. Internal drive error Turn off the product, unplug the power cable, and then check the inside of the drive. If the same error occurs frequently, contact your dealer.
Other error Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 Improper status error Turn the product off and on. If the same error occurs frequently, contact your dealer. EPSON Total Disc Monitor If a problem occurs while publishing, an error message will appear in the EPSON Total Disc Monitor window.
When you access EPSON Total Disc Monitor, the following window appears: Job List Operation Guidance Ink Cartridge Status Drive/Printer/ Stacker Status EPSON Total Disc Monitor provides the following information: ❏ Job List: You can check a list of jobs (up to 1000 for Unfinished Job and 50 for Finished Job) and its information, and also you can cancel, pause, and restart unfinished jobs. ❏ Operation Guidance: This provides device status information.
Disc or the Disc Tray Does Not Feed Correctly Disc Does Not Feed Remove the stack of discs and make sure of the following: ❏ The disc is not damaged. ❏ The disc is not too old. See the instructions that came with the disc for more information. ❏ The discs are not loaded above the red line in the stacker. ❏ Discs may have stuck together because of incorrect transportation of the discs; therefore, discs should be separated thoroughly before loading into the stacker.
If the same error continues to occur, contact your dealer. Multiple Disc Feeds ❏ Make sure the disc stack fits under the red line in the stacker. ❏ Make sure none of the discs are damaged. ❏ Remove the stack of discs and make sure the discs are not too thin. & See “Discs” on page 113. ❏ Remove discs from the stacker and fan them before loading them back. ❏ If only one disc is found when multiple feed error is displayed, disc thickness or warpage maybe out of standard.
❏ If the arm is stopped while picking up disc, do not try removing disc by hand. This may result in damaging the arm. If such an error occurs, turn off/on the power and try resolving the problem by initializing the product. If the error continues to occur, contact customer support. If your discs jam frequently, make sure of the following: ❏ The discs are smooth, not damaged. ❏ You are using high-quality discs. ❏ The printable sides of the discs are face up in the stacker.
Print Quality Problems If you are having a print quality problem, then compare it with the illustrations below. Click the caption under the illustration that best resembles your printout.
❏ Run the head cleaning utility to clear any clogged ink nozzles. & See “Cleaning the Print Head” on page 78. ❏ Use ink cartridges within six months after opening the packages. ❏ Use genuine Epson ink cartridges. ❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge. & See “Replacing an Ink Cartridge” on page 73. ❏ Make sure the label type selected in the printer driver is appropriate for the type of disc loaded in the product. & See “Publishing Discs” on page 24.
❏ Run the head cleaning utility. & See “Cleaning the Print Head” on page 78. ❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge. & See “Replacing an Ink Cartridge” on page 73. ❏ If you have just replaced an ink cartridge, make sure the date on the box has not expired. If you have not used the product for a long time, replace the ink cartridges. & See “Replacing an Ink Cartridge” on page 73. Blurry or Smeared Printout ❏ Use genuine Epson ink cartridges.
Incorrect Margins ❏ Check the Inner/Outer Diameter settings in your application. Make sure the margins are within the printable area of the disc. & See “Printable area” on page 116. ❏ Make sure the printer driver settings are appropriate for the label size you are using. Check the Main window. See the printer driver online Help for details. ❏ Uninstall the printer driver, then reinstall it. & See “Uninstalling Software” on page 23. ❏ The printing location may shift depending on the disc used.
❏ If you print continuously for an extended period, the discs may temporarily stop feeding or the printing may pause for a while. This is to slow down the printing speed and prevent the product mechanism from overheating and being damaged. If this happens, you can continue to print, but we recommend stopping and leaving the product for about thirty minutes with the power on. (The product will recover after about 3 hours with the power off.) After you restart, the product will print at normal speed.
Only the Power Light is On ❏ If you press the P Power button lightly, the product may not turn on, although the Power light flashes for a while. Press the button firmly. ❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in. ❏ If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer.
❏ If the language setting of the system is different from the user, installation may not be correctly performed. Make sure to set the language setting of the system and the user the same before installation. When installing the software, make sure to turn the product off; then start installation. Ink Pad Nearly Full Message is Displayed by the Software Ink pad is nearly full. Please have an authorized Epson service center replace the ink pad right away.
Appendix A Where To Get Help Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Help for Users in the Europe (EMEA) Contacts for information, support, and services are: Web site URL: http://www.epson-europe.com Or contact your local distributor or Epson sales company. If you need the latest drivers, FAQs, manuals, or other downloadable, access the site at: http://download.epson-biz.
Epson Singapore Pte Ltd 1 HarbourFront Place #03-02 HarbourFront Tower 1 Singapore 098633 Helpdesk: 6586 3111 www.epson.com.sg Epson Malaysia Sdn Bhd 3rd Floor, East Tower, Wisma Consplant 1, No.2 Jalan SS 16/4, 47500 Subang Jaya, Selangor DE, Malaysia Tel: 03-5628 8288 Fax: 03-5621 2088 Helpdesk: 03-5521 5888 www.epson.com.my Epson (Thailand) CO., Ltd. 195 Empire Tower 42nd Floor, South Sathorn Road Yannawa Sathorn, Bangkok 10120 Thailand, Tel: 0-2685-9888 Fax: 0-2685-9889 Helpdesk: 0-2685-9899 www.epson.
Appendix B Product Information Product Parts and Control Panel Functions Product Parts b a d c a. Ink cartridge cover: Secures the ink cartridges. Open only when installing or replacing ink cartridges. b. Control panel: Use the button and monitor the lights to control your product. See the next section for details. c. Disc cover: Open when loading or taking out the discs. d. Power button: Turns the product on or off.
e f g h i e. AC inlet: Plug in the power cord. f. USB connector: Connects a USB cable from your computer to the product. g. Interface cable locking saddle: Use this for directing and gathering the cable. h. Air vent: Leave at least 10 cm (3.94") between the back of the product and the wall for ventilation. i. Rear printer cover: Open this cover only when a disc is stuck in the printer tray. c Caution: Before opening the rear printer cover, be sure to unplug the power cable from the wall outlet.
j k l o n j. m Drive: Writes/reads data on the recording surface of discs. k. Arm: Transports discs. l. Stacker 1: Use stacker 1 as a disc input stacker. Holds up to 50 discs. m. Stacker 2: Use stacker 2 as a disc input or output stacker. Holds up to about 50 discs. n. Stacker 3: Use stacker 3 as a disc output stacker. Holds up to about 20 discs. o. Printer: Prints on label surface of discs.
Control Panel Buttons Button Function Press and hold for 3 seconds to clean the print head. Cleaning Lights Light Description On when the product is on. Flashes when the product is initializing, after replacing an ink cartridge, charging ink, or cleaning the print head. Power Flashes when jobs are processed. On when cover is open, or when errors on disc transfer, stacker, drive, or printer occur. Flashes when a problem occurs with the product.
Ink and Disc Ink Cartridges You can use the following ink cartridges with this product: Ink cartridge Product name Product numbers Cyan PJIC1(C) C13S020447 Light Cyan PJIC2(LC) C13S020448 Light Magenta PJIC3(LM) C13S020449 Magenta PJIC4(M) C13S020450 Yellow PJIC5(Y) C13S020451 Black PJIC6(K) C13S020452 To purchase a Discproducer series exclusive ink cartridge, check with the dealer where you purchased your product or access either of the following urls: http://www.epson-europe.
Technical Specifications Discs c Caution: ❏ Writable/printable discs are 12 cm (4.72”) CD/DVD/BD discs. The 80 mm (3.15”) discs are not supported. ❏ Using BD discs is possible only with the PP-50BD. Note: ❏ Since the quality of any particular brand or type of disc may be changed by the manufacturer at any time, Epson cannot attest to the quality of any brand or type of disc. Always test samples of disc stock before purchasing large quantities or printing large jobs.
❏ Handle with care so that label surface and recording surface do not have fingerprints, dirt, dust, water drops, or scratches. ❏ Do not drop or hit discs. ❏ Do not apply excess force, like pinching with a clip, or bend. ❏ Do not attach an adhesive sticker to the disc. This may result in the disc being unable to record or play. ❏ Do not use in a place where lots of dirt and dust are present. ❏ If write and print are performed separately, it is recommended to write before printing.
❏ Do not place where large temperature variance takes place, as condensation may occur. ❏ Do not place an object on top of the disc. ❏ When storing, keep the disc in its disc case, and avoid letting film or cards touch the printing surface. These may scratch the printing surface. ❏ Do not store discs in soft cases or bags which may touch the printing surface directly. This may cause discs to stick; may cause color shading or discoloration.
c Caution: ❏ Make sure to set the inner diameter and the outer diameter within the areas shown above. Printing on sections outside the printable area may damage your CD/DVD/BD drive. ❏ The EPSON Total Disc Maker can be set between an inner diameter of 18 mm and an outer diameter of 119.4 mm (0.71 to 4.70"). However, printing outside the printable area (45 to 116 mm) may result in sticking, staining of the disc tray, peeling of print, and blurring of print.
Ink Cartridges Color Black, Yellow, Magenta, Light Magenta, Cyan, Light Cyan Cartridge life Use within 6 months of opening the package. Temperature Storage: -20 to 40 °C (-4 to 104 °F) 1 month at 40 °C (104 °F) c Caution: ❏ Epson recommends the use of genuine Epson ink cartridges. Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic behavior.
Job Processing Job processing speed CD 15 discs/hr (Write and print) When using EPSON specified CD-R, drive speed of 40x, writing 600 MB data, and Speed/Bidirectional printing. DVD 8 discs/hr When using EPSON specified DVD-R, drive speed of 12x, writing 3.8 GB data, and Speed/Bidirectional printing. BD (only for PP-50BD) Printing direction 3 discs/hr When using EPSON specified BD-R, drive speed of 6x, writing 23.8 GB data, and Speed/Bidirectional printing.
Write Speed CD-R 40x / 32x / 24x /16x / 10x / 4x DVD-R 12x / 8x / 6x / 4x / 2.4x*1 / 2x DVD+R 12x / 8x / 6x / 4x / 2.4x / 2x*2 DVD-R DL 8x / 6x / 4x / 2.4x*1 / 2x DVD+R DL 8x / 6x / 4x / 2.4x / 2x*2 BD-R (only for PP-50BD) 8x*3 / 6x / 4x / 2x BD-R DL (only for PP-50BD) 8x*3 / 6x / 4x / 2x Note: *1: If you select 2.4x for DVD-R/DVD-R DL, write speed will be set to 2x. *2: If you select 2x for DVD+R/DVD+R DL, write speed will be set to 2.4x.
Environmental Temperature Operation: 10 to 35 °C (50 to 95 °F) Storage: -20 to 40 °C (-4 to 104 °F) 1 month at 40 °C (104 °F) Humidity Operation:*1 20 to 80% RH Storage:*1 5 to 85% RH *1 Without condensation Standards and Approvals Safety UL60950-1 CAN/CSA-C22.2 No.
Lifetime Ink pad life: About 30,000 discs printed The ink pad is estimated to need replacing after about 30,000 discs. Based on printing 2,000 discs per month, bidirectional. Actual results will vary based on such factors as images printed, print settings, media type, frequency of use, and temperature.
