User`s guide
Troubleshooting 98
❏ If the arm is stopped while picking up disc, do not try removing disc by hand. This may result in
damaging the arm. If such an error occurs, turn off/on the power and try resolving the problem
by initializing the product. If the error continues to occur, contact customer support.
If your discs jam frequently, make sure of the following:
❏ The discs are smooth, not damaged.
❏ You are using high-quality discs.
❏ The printable sides of the discs are face up in the stacker.
❏ The stack of discs was fanned before loading.
❏ The stack of discs is not loaded above the red line in the stacker.
❏ The number of discs in the stacker does not exceed the limit specified for that disc.
& See “Mechanical” on page 120.
❏ The product is on a flat, stable surface that extends beyond the base in all directions.
The product will not operate properly if it is tilted.
Writing/Reading Problem
Cannot Write to/Read from the Disc
Avoid using the product where dust or smoke is abundant. It may result in write/read error.
If a disc write/read error occurs frequently, check the following:
❏ The disc is not damaged.
❏ The disc is high-quality.
❏ The product is used within acceptable environmental conditions.
❏ The product is not subject to vibration or shock.
❏ The fan filter is not clogged with dust.
❏ The printer tray is not dirty.