Epson SureColor® P10000/P20000 User's Guide
Contents SureColor P10000/P20000 User's Guide ................................................................................................... 9 Introduction to Your Printer...................................................................................................................... Printer Features ................................................................................................................................. Optional Equipment and Replacement Parts..............................
Attaching the Roll Core to the Auto Take-up Reel .............................................................................. Take Up with the Printable Side Out................................................................................................... Take Up with the Printable Side In ..................................................................................................... Assembling and Using the Tensioner..............................................................................
Print Options - Mac ................................................................................................................. Selecting Roll Paper Settings - Mac ............................................................................................ Roll Paper Options - Mac ........................................................................................................ Selecting Paper Configuration Settings - Mac ..........................................................................
Print Head Alignment ....................................................................................................................... 160 Aligning the Print Head Automatically Using the Product Control Panel ...................................... 161 Aligning the Print Head Automatically Using a Computer Utility .................................................. 161 Aligning the Print Head Manually Using the Product Control Panel ............................................. 163 Maintenance..........
Too Much Ink is Consumed ......................................................................................................... 207 Where to Get Help............................................................................................................................ 207 Technical Specifications ........................................................................................................................ Windows System Requirements .........................................................
SureColor P10000/P20000 User's Guide Welcome to the SureColor P10000/P20000 User's Guide. For a printable PDF copy of this guide, click here.
Introduction to Your Printer Refer to these sections to learn more about your printer and this manual.
Optional Equipment and Replacement Parts You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-4637766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Introduction to Your Printer Product Parts - Front and Inside Front 1 Head maintenance cover 2 Ink cartridge covers 3 Support bar 4 Caster 5 Maintenance box covers 6 Paper basket 7 Poster board support 8 Control panel 9 Alert light 10 Roll paper cover 11 Front cover 12
Inside 1 Accessory holder 2 Maintenance boxes 3 Ink cartridges 4 Roll lock lever 5 Adapter holder 6 Adapter guides 13
7 Paper feed slot 8 Print head Roll Paper Adapter 1 Adapter lock lever 2 Size lever Parent topic: Printer Part Locations 14
Product Parts - Back 1 LAN status light 2 LAN port 3 LAN data light 4 USB port 5 Option port 6 AC inlet 7 Option slot 8 Vents Parent topic: Printer Part Locations 15
Control Panel Parts 1 power button 2 power light 3 load/remove paper button 4 LCD screen 5 Menu button 6 7 back button Left and right arrow buttons 16
8 Up and down arrow buttons 9 OK button 10 ink tab info button 11 maintenance button 12 pause/cancel button 13 cut/feed media button LCD Screen Display 1 Status messages 2 Information display area with the 5 tabs described in the next table Print status tab Paper status tab Displays information about the print jobs in the print queue. Press the Menu button to display the Print Job menu. Displays information about the loaded paper, such as roll width and amount of paper remaining.
Ink Cartridge Status The ink cartridge status changes from normal to warning or error status if necessary. : Ink cartridge error; check the displayed message and clear the error : Ink cartridge is incompatible, or the printer does not recognize it, or the slider is unlocked : Check the displayed ink cartridge message : When not flashing, check the ink level in the ink cartridge, then replace the cartridge, if necessary. When flashing, replace the ink cartridge.
Media Handling See these sections to load and handle media on your product. Roll Paper Handling Cut Sheet Handling Adjusting the Platen Gap Using the Paper Basket Creating Paper Configurations Available Epson Papers Borderless Paper Type Compatibility Roll Paper Handling See these sections to load, cut, and remove roll paper in your product.
1. Open the roll paper cover. 2. Lift the roll lock lever all the way up. Note: If the roll lock lever is not raised up all the way, the lock is still on. 3. Adjust the paper guides to the width of the paper.
4. Place the roll paper on top of the paper guides. 5. If necessary, slide the size levers on the roll paper adapters to the position that matches the core size of your roll paper.
3-inch core 6. Release the adapter lock on both roll paper adapters. 7. Push the adapters into the paper core at both ends of the roll.
8. Push down the adapter lock levers. 9. Lift the roll and slide it to the right until it meets the roll paper guide. Then slide the roll forward. 10. Press the load/remove paper button. 11. Make sure Roll Paper is selected and press the OK button. 12. Insert the leading edge of the roll paper into the feed slot until the printer beeps. Note: If the Auto Loading setting is set to Off, continue feeding the paper until it reaches the front edge of the printer.
13. Pull down the roll lock lever to lock the roll in place. 14. Press the OK button. Note: Press the cut/feed media button to cut off the edge of the paper, if necessary. 15. Close the roll paper cover. Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover closed unless you are loading or unloading media. 16. Select one of these settings on the LCD screen: • If the paper settings are correct, select Keep Settings Above.
17. Press the OK button. To avoid indenting or creasing the paper, remove it from the paper path and roll it up when you are not printing. Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints.
Note: For the SureColor P20000, the cut end of roll paper wider than 44 inches (112 cm) may bend. Raise the additional output support on the printer to prevent this and improve cutting. Lower the support when it is not in use or if it catches on the paper.
Note: The built-in cutter may not be able to cut some types of media. 1. Before you print, select the Setup tab. 2. Press the Menu button. 3. Select Printer Setup and press the OK button. 4. Select Roll Paper Setup and press the OK button. 5. Select Auto Cut and press the OK button. 6. Select Off. 7. Press the OK button to save the setting. 8. Press the back button to exit the menu. 9. Run your print job. 10. Press the cut/feed media button. 11.
9. Run your print job. Parent topic: Cutting Roll Paper Related references Paper Menu Settings Setup Menu Settings Removing Roll Paper When you finish printing on roll paper, you should remove it from the printer to avoid indenting or creasing the paper. 1. Open the roll paper cover. 2. Press the load/remove paper button. 3. Select Remove Paper and press the OK button. If Roll Paper Remaining is set to On, the barcode and paper information is printed.
4. If you are using the optional Auto Take-Up Reel, rewind the paper using the Manual switch. 5. Lift the roll lock lever all the way up. Note: If the roll lock lever is not raised up all the way, the lock is still on.
6. Lift the roll out of the printer and place it on top of the paper guides. 7. Release the adapter lock levers on both roll paper adapters and remove the adapters from the ends of the paper roll. 8. Rewind the paper carefully and place it in its original packaging. Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints.
Cut Sheet Handling You can load a variety of types and sizes of cut sheet paper in your product. Loading Cut Sheets Loading Poster Board Parent topic: Media Handling Loading Cut Sheets Always load cut sheet paper short edge first. You can load photo and fine art sheet paper 31 mil (0.8 mm) or thinner directly into the paper path. Note: Remove and roll up any roll paper before you load cut sheet paper. Caution: Do not use wavy or curled paper. Only use paper that is stored flat in its original package.
5. Align the right edge of the sheet with the vertical line on the roll paper cover. 6. Press the OK button. The sheet feeds into printing position automatically. 7. Select one of these settings on the LCD screen: • If the paper settings are correct, select Keep Settings Above. • Select Change Settings and adjust the settings. 8. Press the OK button. 9. Run your print job. After printing, the sheet stays in the printer. 10. To remove your print, hold the sheet and press the cut/feed media button.
Parent topic: Cut Sheet Handling Related references Available Epson Papers Paper Specifications Related tasks Storing the Paper Basket Loading Poster Board Load poster board that is more than 31 mil (0.8 mm) thick into the front of the printer using the poster board support. 1. Make sure the printer is turned on and the roll paper cover is closed. 2. Press the load/remove paper button. 3. Select Poster Board and press the OK button. 4. Lift up the poster board support and pull it toward you. 5.
6. Slide the poster board into the feed slot until it is flush with the front of the printer as shown. Align the right edge with the poster board support. Note: You may need to increase the suction by pressing the up arrow button. This helps hold the poster board in place during loading and printing. 7. Press the OK button. The poster board feeds into the printer. 8. Select one of these settings on the LCD screen: • If the paper settings are correct, select Keep Settings Above.
11. To remove your print, hold the sheet and press the OK button. Note: Store cut sheet media flat in its original packaging. Storing sheet media unprotected or on its long or short edge can lead to excess paper curl, cause damage to the printer, and ruin your prints. 12. After removing your print, press the OK button. Push the poster board support back into the printer.
Parent topic: Media Handling Related references Setup Menu Settings Using the Paper Basket The paper basket catches printouts and keeps them from getting dirty or scratched. The paper basket can only hold one print up to 44 inches (112 cm) wide and 62 inches (158 cm) long. Caution: For fine art and other sensitive prints, do not allow media to gather in the paper basket. Make sure the support bar is fully extended when using the paper basket.
2. Loosely roll the cloth and insert the loops on the basket into the clamps on the bottom of the printer. Parent topic: Using the Paper Basket Related topics Moving or Transporting the Product Creating Paper Configurations You can create and store up to 20 custom paper configurations for use in printing on non-Epson paper or paper not supported by the Epson printer driver. You can also create and manage custom paper configurations in the LFP Remote Panel 2 Utility.
7. Select a paper preset that is similar to the paper that you loaded and press the OK button. Note: Use the following guidelines when selecting the reference paper that is closest to the paper you are using: • Glossy paper: Photo Paper or Proofing Paper. • Thick paper (non-glossy): Matte Paper. • Thin, soft paper (non-glossy): Plain Paper. • Cotton paper with a rough surface: Fine Art Paper. • Special media such as film, cloth, poster board, or tracing paper: Others. 8.
Parent topic: Media Handling Related references Paper Menu Settings Printing a Paper Configuration List You can print a list of the settings for all the paper configurations that you have created. 1. Select the Paper status tab. 2. Press the Menu button. 3. Select Paper and press the OK button. 4. Select Print Paper List and press the OK button. 5. Press the OK button to print the list of your paper configurations.
Available Epson Papers You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-4637766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country.
Paper Type Size Part number Sheet count Epson Premium Luster Photo Paper (260) 13 inches (330 mm) × 32 feet (9.8 m) S041409 1 roll 16 inches (406 mm) × 100 feet (30.5 m) S042079 1 roll 24 inches (610 mm) × 100 feet (30.5 m) S042081 1 roll 36 inches (914 mm) × 100 feet (30.5 m)* S042082 1 roll 44 inches (1118 mm) × 100 feet (30.
Paper Type Size Part number Sheet count Epson Premium Presentation Paper Matte 11 × 17 inches (279 × 432 mm) S041070 100 13 × 19 inches (330 × 483 mm) S041069 100 16.5 × 23.4 inches (420 × 594 mm) S041079 30 17 × 22 inches (432 × 559 mm) S041171 100 13 × 19 inches (330 × 483 mm) S045115 100 13 inches (300 mm) × 100 feet (30.5 m) S042002 1 roll 17 inches (432 mm) × 100 feet (30.5 m) S042003 1 roll 24 inches (610 mm) × 100 feet (30.
Paper Type Size Part number Sheet count Epson Standard Proofing Paper Commercial 13 inches (300 mm) × 100 feet (30.5 m) S042144 1 roll 17 inches (432 mm) × 100 feet (30.5 m) S041997 1 roll 24 inches (610 mm) × 100 feet (30.5 m) S041998 1 roll 36 inches (914 mm) × 100 feet (30.5 m)* S041999 1 roll 44 inches (1118 mm) × 100 feet (30.
Paper Type Size Part number Sheet count Epson Exhibition Canvas Matte 13 inches (330 mm) × 20 feet (6.1 m) S045255 1 roll 17 × 22 inches (432 × 559 mm) S045255 25 Epson Exhibition Canvas Satin 13 inches (330 mm) × 20 feet (6.1 m) S045248 1 roll Epson Exhibition Canvas Gloss 13 inches (330 mm) × 20 feet (6.1 m) S045241 1 roll Epson Exhibition Canvas Natural Matte 13 inches (330 mm) × 20 feet (6.1 m) S045241 1 roll Epson Exhibition Canvas Natural Satin 13 inches (330 mm) × 20 feet (6.
Paper Type Size Part number Sheet count Epson Premium Semimatte Photo Paper (250) 16 inches (406 mm) × 100 feet (30.5 m) S042149 1 roll 24 inches (610 mm) × 100 feet (30.5 m) S042150 1 roll 36 inches (914 mm) × 100 feet (30.5 m)* S042151 1 roll 44 inches (1118 mm) × 100 feet (30.5 m)* S042152 1 roll 16.5 inches (419 mm) × 100 feet S042076 (30.5 m) 1 roll 24 inches (610 mm) × 100 feet (30.5 m) S041390 1 roll 36 inches (914 mm) × 100 feet (30.
Paper Type Size Part number Sheet count Epson Singleweight Matte Paper 17 inches (432 mm) × 132 feet (40.2 m) S041746 1 roll 17 inches (432 mm) × 132 feet (40.2 m) S041853 1 roll 36 inches (914 mm) × 132 feet (40.2 m)* S041854 1 roll 44 inches (1118 mm) × 132 feet (40.
• 11.8 inches (300 mm) • 13 inches (330 mm) • 16 inches (406 mm) • 17 inches (432 mm) • 20.
Using the Optional Auto Take-up Reel See these sections to use the optional auto take-up reel with your product. About the Optional Auto Take-up Reel Installing the Auto Take-up Reel Attaching the Roll Core to the Auto Take-up Reel Take Up with the Printable Side Out Take Up with the Printable Side In Assembling and Using the Tensioner Removing Media from the Optional Auto Take-up Reel About the Optional Auto Take-up Reel The optional auto take-up reel automatically rolls up printed media as you print.
Note: Use the hex wrench that came with the printer to install the auto take-up reel. 1. Attach a cable clamp to the side of the printer. 2. Move the support bar into the storage position and position the take-up reel mounting bracket on the side of the printer stand.
3. Use the hex wrench included with the auto take-up reel to secure the mounting bracket with two bolts. 4. Hook the auto-take up reel onto the pegs on the mounting bracket.
5. Use the hex wrench to secure the inside of the auto take-up reel to the mounting bracket with two bolts. 6. Use the hex wrench to secure the mounting bracket to the outside of the auto take-up reel with a bolt.
7. Remove the three thumb screws that hold the sensors in their packing position. 8. Remove the sensors.
9. Attach the inner and front take-up reel sensors to the mounting points on the side and front of the printer stand. 10. Secure the sensors to the printer stand with the thumb screws.
11. Lower the inner take-up reel sensor. 12. Attach a cable clamp to the bottom of the printer.
13. Remove the thumb screw from the paper stop. 14. Attach the paper stop to the left side of the printer stand's horizontal strut. 15. Secure the paper stop to the printer stand with a thumbscrew.
16. Connect the included USB cable to the OPTION port on the side of the printer. 17. Route the USB cable through the cable clamp on the side of the printer.
18. Connect the other end of the USB cable to the port on the back of the auto take-up reel. 19. Coil the excess cable and secure it using the cable clamp on the bottom of the printer stand. 20. Connect the power cord to the AC inlet on the back of the auto take-up reel and route the cord through the same cable clamp as the printer's power cord. 21. Plug the auto take-up reel power cord into an electrical outlet.
Note: Make sure the paper is the same width as the roll core. If the paper and roll core are different widths, the paper may not wind correctly. 1. Set the Auto switch on the take-up reel to the Off position. 2. Turn on the printer. 3. Load roll media in the printer. 4. Move the support bar to the storage position.
5. Make sure the inner take-up reel sensor is lowered and the caster is positioned parallel to the printer stand. Note: If the caster is not positioned parallel to the printer stand, it may interfere with the take-up reel sensors. 6. Install the roll core holder with the side that matches the size of the paper core facing out.
7. Attach the roll core holder to the paper stop and push it in until it clicks into place.
8. Unlock the paper stop and slide it to the left.
9. Insert the right roll core holder into the roll core until the raised edges on the roll core holder touch the roll core. 10. Attach the roll core to the auto take-up reel and push it in until it clicks into place.
11. Slide the paper stop to the right and insert the roll core holder into the left end of the roll core. Note: Make sure the raised edges on the roll core holder touch the roll core. 12. Lock the paper stop in place. Parent topic: Using the Optional Auto Take-up Reel Take Up with the Printable Side Out After you attach the roll core on the optional auto take-up reel, follow these steps to take up media with the printable side out.
Note: Make sure Auto Cut is set to Off when you use the auto take-up reel. 1. Press the load/remove paper button on the printer. 2. Select Use Take-up Unit and press the OK button. Paper automatically feeds until the edge of the roll media reaches the roll core. 3. Wind the edge of the media around the front of the roll core. 4. Tape the edge of the media to the center of the core, then tape the edge to the left and right ends. 5. Press the right arrow button on the printer. 6.
7. Press the Manual switch on the take-up reel to the Forward position and hold it there until the media wraps around the core at least two times. Then release the switch. 8. Press the OK button on the printer. Paper automatically feeds. 9. Make sure that there is some slack in the media and that it loads evenly on both sides. Note: The media will not take up correctly if it is looser on one side than the other.
10. Move the support bar to the position shown here. 11. Press the right arrow button on the printer. 12. If you are printing on one of these media, place the tensioner in the slack of the roll and press the right arrow button on the printer: Epson Singleweight Matte Paper, Epson Premium Glossy Photo Paper (170), or Epson Premium Semigloss Photo Paper (170).
13. Set the Auto switch on the take-up reel to the Backward position. 14. Press the OK button on the printer. You are now ready to print with the auto take-up reel. Parent topic: Using the Optional Auto Take-up Reel Related references Setup Menu Settings Take Up with the Printable Side In After you attach the roll core on the optional auto take-up reel, follow these steps to take up media with the printable side in. Note: Make sure Auto Cut is set to Off when you use the auto take-up reel. 1.
4. Tape the edge of the media to the center of the core, then tape the edge to the left and right ends. 5. Press the right arrow button on the printer. 6. Make sure the Auto switch on the take-up reel is in the Off position and press the OK button on the printer.
7. Press the Manual switch on the take-up reel to the Backward position and hold it there until the media wraps around the core at least two times. Then release the switch. 8. Press the OK button on the printer. Paper automatically feeds. 9. Make sure that there is some slack in the media and that it loads evenly on both sides. Note: The media will not take up correctly if it is looser on one side than the other.
10. Move the support bar to the position shown here. 11. Press the right arrow button on the printer. 12. If you are printing on one of these media, place the tensioner in the slack of the roll and press the right arrow button on the printer: Epson Singleweight Matte Paper, Epson Premium Glossy Photo Paper (170), or Epson Premium Semigloss Photo Paper (170).
13. Set the Auto switch on the take-up reel to the Forward position. 14. Press the OK button on the printer. You are now ready to print with the auto take-up reel. Parent topic: Using the Optional Auto Take-up Reel Related references Setup Menu Settings Assembling and Using the Tensioner The tensioner keeps the roll media from becoming too slack.
2. If the roll paper you are using is wider than 24 inches (610 mm), attach small tension pipes to the left end of the large tension pipe as necessary. Note: Each small tension pipe adds 10 inches (254 mm) of width to the tensioner. Add up to 4 small tension pipes to the large tension pipe, as necessary. 3. Attach the left flange to the left end of the tension pipe. Note: Make sure the flange is set wider than the width of the roll media.
4. Do one of the following: • If you attached media to the roll core with the printable side in, insert the tensioner as shown here.
• If you attached media to the roll core with printable side out, insert the tensioner as shown here.
5. Align the tensioner with the right edge of the paper as shown.
6. Adjust the flange on the left side of the tensioner so that there is a gap of about 0.25 inch (6 mm) between the flange and the roll paper. Parent topic: Using the Optional Auto Take-up Reel Removing Media from the Optional Auto Take-up Reel After printing on media loaded on the optional auto take-up reel, follow these steps to remove it. Note: Two people are required to remove media from the auto take-up reel. 1. Remove the tensioner.
2. Move the support bar to the storage position. 3. Do one of the following: • If the Take-up After Cut setting is set to On, press the cut/feed media button to cut the media manually. Support the media with your hands to keep the prints off of the floor while it is automatically rolled onto the take-up reel. • If the Take-up After Cut setting is set to Off, move the Auto switch on the take-up reel to the Off position. Press the cut/feed media button to cut the media manually.
5. Unlock the paper stop and slide the paper holder to the left. Note: Support the reel with one hand to keep it from falling. 6. Remove the roll core from the take-up reel.
Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Preferences, Properties, Print Settings, or Printer Properties to view your print settings. You see the Main tab of your printer settings window: 4. Select the Media Type setting that matches the paper you loaded. Note: You can click Custom Settings to select a custom paper configuration.
5. If you are using non-Epson paper or media and you need to fine-tune its performance, select the Media Type setting that is closest to the paper you loaded, click the Paper Config button, and adjust the paper configuration options as necessary. 6. Select a Color option: • To print a color document or photo, select the Color setting. • To print text and graphics in black or shades of gray, select the Advanced B&W Photo or Black setting.
Print Quality Options - Windows Color Management Options - Windows Advanced Color Controls - Windows Paper Source Options - Windows Roll Paper Options - Windows Using Layout Manager - Windows Parent topic: Printing with Windows Related references Borderless Paper Type Compatibility Related tasks Printing Your Document or Photo - Windows Paper Configuration Options - Windows Select any of the available Paper Configuration options to fine-tune the quality of your print.
Note: If you have high speed (bi-directional) printing enabled and small type or fine details appear too thick, you may need to adjust the Paper Thickness setting. Color Density Adjusts the ink saturation level. Drying Time per Print Head Pass Pauses print head movement for up to 5 seconds after each pass to allow ink to dry. This lets you print with non-Epson media and avoid smearing the ink.
Paper Feed Adjustment Modifies the speed of the paper feeding to compensate for banding in the direction of the print head. Paper Suction Decreases the paper suction when printing on thin media, such as drafting paper or backlight film. Paper Thickness Adjusts the appearance of details in printouts based on paper thickness. Roll Paper Back Tension Increases or automatically controls the tension for cloth or thin paper, or if the roll paper wrinkles during printing.
Highlight Point Shift Helps reduce gloss differential on glossy media by adding density to the highlights of your image. Parent topic: Selecting Basic Print Settings - Windows Print Quality Options - Windows You can use the Speed/Quality slider to set the desired quality level and select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen.
Adobe RGB Matches image colors to the Adobe RGB color standard. Use this setting if your source file was captured in Adobe RGB. If you select Custom as the Mode setting, you can choose from these options: Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.
Advanced Color Controls - Windows If you selected Custom as the Mode setting and Color Controls from the dropdown menu, you can click the Advanced button to select detailed settings. The Color Controls screen lets you specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose from two Printer Color Adjustment modes and two Gamma settings, and use either a color circle or slide bar to adjust color.
Roll Paper (Banner) Selects roll paper loaded in the roll paper holder for a series of continuous images without any margin space between them. Sheet Selects sheets of paper loaded in the sheet feeder. Front - Poster Board Selects poster board or other thick media loaded on the front poster board support. Parent topic: Selecting Basic Print Settings - Windows Roll Paper Options - Windows Select any of the available roll paper options.
• Normal Cut: Creates a margin at the top and bottom of your image. These margins vary by media type and may be changed from their defaults using custom media settings. • Single Cut: Prints images within the same print job end-to-end with no gap between them. Borderless images may overlap slightly.
• Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge with no image overlap for borderless printing. Auto Rotate Automatically positions the image or file to fit the roll paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting. Print Page Line Prints lines between pages as a guide for manual cutting.
Using Layout Manager - Windows Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing.
You can also place the same print data multiple times as shown here.
You can place print data in different sizes and orientations to maximize media usage, as shown here.
You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application.
3. Select Layout Manager on the Main tab and choose an option for the Size setting that matches the size of the document in your application. Note: You select the size of the paper you are printing on in a later step. 4. Click OK and then click Print, if necessary. The Layout Manager screen opens and displays one page in the layout. 5. Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data. The pages are added to the Layout Manager screen.
6. Do the following to arrange objects on the Layout Manager screen: • Drag pages to move and resize them. • Use the tool buttons and the Object menu to align and rotate pages. • Resize and replace whole pages in the Preference or Arrangement Settings screens. Note: See the Layout Manager screen help for details. 7. Click File > Properties, then select your print settings, including the size of the paper you are printing on, on the Main tab. 8.
• To print a color background on the page, select the Print Bckg Color checkbox and click Color Settings to select the color you want to use. • To print the time, date, and other information about your print job at the top or bottom of the page, select the Job Settings checkbox and click Details to select the settings you want to use.
You see a window like this: 4. Select any of the following options, as necessary: • Nozzle Check to print a nozzle check pattern to check whether the print head nozzles are clogged. • Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Print Head Alignment to align the print head if printouts appear grainy or out of focus. • Epson Status Monitor 3 to check the printer's status.
• Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3 screen, or add a shortcut to the utility in the Windows taskbar. • Print Queue to display a list of all waiting print jobs, view information on the data waiting to be printed, and delete or reprint the jobs. • Language to select the language you want to use for the printer software screens. • Speed and Progress to select various printing options.
You see your application's Print window, such as this one: 2. Click OK or Print to start printing.
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. Parent topic: Printing Your Document or Photo - Windows Saving, Sharing, and Customizing the Printer Settings You can save groups of print settings or media settings so you can reuse them for future print jobs. You can export these settings as a file so you can share them with other users.
You see a window like this: 3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and click Save. Note: If you need to delete a group of settings you have created, select the name of the group of settings from the list and click Delete. 4. Do the following as necessary: • Select the name of the group of settings from the Select Setting list and use them to print.
Printing Your Document or Photo - Windows Saving and Sharing Media Settings - Windows You can save and share settings you have selected for a particular media type so you can use them for future print jobs. 1. Select the Media Settings you want to save on the Main tab, as necessary. 2. Click Custom Settings. You see a window like this: 3. Verify that your settings are correct, enter a name for the media settings in the Name field, and click Save.
• To export the settings, click Custom Settings, select the name of the media settings, click Export, select a location, and enter a file name. • To import settings, click Custom Settings, select the name of the media settings, click Import, select the file you want to use, and click Open. Then use these settings to print.
You see this window: 3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group. • To delete a group (folder), select the group and click Delete Group. • To hide a group, drag and drop it to Not Display. Note: If you delete a group, the group folder is deleted but the items within the folder remain.
5. Click Save. Parent topic: Saving, Sharing, and Customizing the Printer Settings Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings.
3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with Windows Related tasks Selecting Basic Print Settings - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1.
You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them.
Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Software Update Settings. You see this window: 3. Do one of the following: • To change how often the software checks for updates, select a setting in the Check every menu.
Selecting Basic Print Settings - Mac Selecting Roll Paper Settings - Mac Selecting Paper Configuration Settings - Mac Selecting Print Layout Options - Mac Managing Color - Mac Sizing Printed Images - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the photo or document you want to print. 1. Open a photo or document for printing. 2.
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.
6. Select the size of the paper you loaded as the Paper Size setting. • To print a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. You can also create a custom paper size. • To print on roll paper, select a roll paper size or one with a Borderless option. Note: For roll paper, make sure the maximum width of your image is set to 44 inches (1118 mm) for the SureColor P10000 or 64 inches (1626 mm) for the SureColor P20000 to fit in the width of your roll paper.
You see these settings: 10. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the media type settings list for details. Note: The Ink setting may change depending on the size and type of paper you select. To avoid changing black ink more often than necessary, set the printer to the type of black ink you usually use on the control panel. 11.
12. Select one of the following as the Color Mode setting: • Business Graphics: Intensifies colors and lightens the midtones and highlights of an image. Click the Advanced Color Settings tab to use advanced color controls. • EPSON Standard (sRGB): Increases the contrast in images. Click the Advanced Color Settings tab to use advanced color controls. • Adobe RGB: Matches image colors to the Adobe RGB color standard. Use this setting if your source file was captured in Adobe RGB.
You can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones.
You can select any of the available options. Color Toning Adds tone (hue) to your black-and-white output. The default is Neutral, which provides a neutral tonal scale print. You can also choose other popular presets such as Cool, Warm, and Sepia. Note that the presets affect the target in the tone color circle. Tone Changes the entire tonal scale of your black-and-white output. While Darker is the default setting, you may see better results if you choose Dark.
Highlight Tonality Controls tonality only in the highlight areas of your image. Max Optical Density Adjusts the overall density or focus of the print. Create a soft focus print by lowering the density setting. Highlight Point Shift Helps reduce gloss differential on glossy media by adding density to the highlights of your image. Parent topic: Selecting Basic Print Settings - Mac Output Resolution Settings - Mac You can select any of the Output Resolution settings to fine-tune the quality of your print.
Paper Edge Quality Prevents images on the edge of the paper from appearing faint or scuffed but may increase the margins. Note: Selecting Optimize Media Edge Print Quality will decrease the print speed. Parent topic: Selecting Basic Print Settings - Mac Selecting Roll Paper Settings - Mac To print on roll paper, you select the roll paper size and roll paper options from the Printer Settings menu. 1. Select Manage Custom Sizes as the Paper Size setting. 2.
You see this window: Note: Some settings may not be available, depending on the Roll Paper option you selected for your Paper Size. 9. Click Save Roll Paper to minimize the amount of blank paper wasted when you print on banner paper. 10. Adjust the amount of image expansion when printing borderless images. Note: This option is available only when you choose a Paper Size setting with a Borderless option. 11. Click Print.
Roll Paper Options - Mac Select any of the available roll paper options. Auto Cut options: • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin and the top and bottom of your image.
• Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge for borderless printing. Auto Rotate Automatically positions the image or file to fit the roll paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting. Print Page Line Prints lines between pages as a guide for manual cutting.
Selecting Paper Configuration Settings - Mac If you are using non-Epson media and need to fine-tune its print quality, select Advanced Media Control from the pop-up menu. Select the available options as necessary. Note: Before adjusting the Advanced Media Control settings, select the Media Type setting that is closest to the paper you are using.
Drying Time per Print Head Pass Pauses print head movement for up to 5 seconds after each pass to allow ink to dry. This lets you print with non-Epson media and avoid smearing the ink. Paper Feed Adjustment Modifies the speed of the paper feeding to compensate for banding in the direction of the print head. Paper Thickness Adjusts the appearance of details in printouts based on paper thickness. Paper Suction Decreases the paper suction when printing on thin media, such as drafting paper or backlight film.
Parent topic: Printing on a Mac Managing Color - Mac You can adjust the Color Matching settings to fine-tune the colors in your printout, or turn off color management in your printer software. 1. Select Color Matching from the pop-up menu in the print window. 2. Select one of the available options. Color Matching Options - Mac Parent topic: Printing on a Mac Color Matching Options - Mac You can select from these settings on the Color Matching menu.
Sizing Printed Images - Mac You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window. • To collate multiple copies into sets of documents, select the Collate pages checkbox. • To print only selected pages in a multi-page document, select an option from the Pages to Print popup menu. • To adjust the order in which pages are printed, select an option from the Page Order pop-up menu.
You see a screen like this: 4. Select any of the available printing options. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options tab. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer.
Printing Your Document or Photo - Mac Once you have selected your print settings, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2.
• To pause a print job, click the print job and click paused print job and click or Hold. To resume a print job, click the or Resume. • To pause printing for all queued print jobs, click Pause or Pause Printer. • To display other printer information, click Settings or Supply Levels.
Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Maintenance Menu Settings Paper Menu Settings Setup Menu Settings Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your printer works. 1. Press the left or right arrow button on the control panel to select a tab. 2. Press the Menu button. You see the current tab's menu on the LCD screen. 3.
Setting Options Description Nozzle Check Print Nozzle Check Pattern Prints a nozzle check pattern in the specified location on the media. Printless Nozzle Check Pattern Checks the nozzles and displays the results on the LCD screen. All Nozzles Normal Various colors Heavy Lets you clean all or selected colors (in pairs of two), based on the nozzle check pattern. Select Normal cleaning first. If nozzles are still clogged, select Heavy cleaning.
Setting Options Description Transportation/Storage — Select if you are transporting or storing the printer in temperatures below 14 °F (–10 °C). This does not require the use of cleaning cartridges.
Setting Options Description Select Paper Type Roll Paper Photo Paper Cut Sheet Proofing Paper Poster Board Fine Art Paper Select the loaded Epson media type. Matte Paper Plain Paper Others Custom Paper Lists the custom paper configurations that you have created. Custom Paper Setting — Lets you create a custom configuration for the loaded media. See the next table. Print Paper List — Press the OK button to print a list of custom paper settings.
Settings Options Description Select Reference Paper Photo Paper Lets you select the type of paper that is closest to the paper for which you are creating a custom paper configuration: Proofing Paper Fine Art Paper Matte Paper Plain Paper Others No Paper Selected Platen Gap 1.2 Adjusts the gap between the media and the print head. Leave the setting at the default for most media. If printouts are smeared, increase the setting.
Settings Options Description Paper Feed Adjust Block Pattern Lets you adjust the paper feed if you are unable to resolve banding issues even after head cleaning and alignment. Crosshairs Value Block Pattern: prints a series of two patterns that you can use to adjust the paper feed. Lift the cover to view the first pattern, then close the cover and follow the steps on the LCD screen. Crosshairs: prints an adjustment pattern with multiple crosshairs.
Settings Options Description Feed Lateral Adjust Normal Adjusts the paper feed to reduce paper skew. On Normal: select for most media. Off On: select if the paper skews. Off: select if the paper wrinkles. Use Paper Eject Roller Normal Presses down on paper as it is ejected. Select On if the print head strikes the paper. On Off Roll Paper Margin Normal Top15mm/Bottom15mm Top35mm/Bottom15mm Sets the top and bottom margins for printing.
Setup Menu Settings The Setup menu lets you configure and monitor the following aspects of your product: • Printer Setup settings • Printer Status settings • Network Setup settings • Preferences settings • Administrator Menu settings Printer Setup settings Setting Options Description Roll Paper Setup Auto Cut Lets you automatically cut roll paper with the built-in cutter. Any auto cut options selected in the printer driver will override this setting.
Setting Options Description Roll Paper Setup Roll End Option Lets you select what the printer does if the roll paper runs out and is replaced during a print job. Stop Printing: automatically cancels printing after paper is replaced. Continue: resumes printing where the job left off. Reprint: restarts the job from the beginning (available only when you are using the optional internal print server). Roll Paper Tension Adjusts the paper tension.
Setting Options Description Drying Time Per Pass 0 seconds to 10 seconds Lets you adjust the amount of time the head pauses between each pass. If the image is blurring on the paper, you may need to increase the drying time per pass. Paper Size Check On Automatically detects the width of the loaded media. Turn off this setting only if the printer displays a paper setting error when media is loaded correctly. Changed settings take effect when you reload paper.
Setting Options Auto Nozzle Check Auto Cleaning Setting Description Periodically Every Job Off Automatically runs a nozzle check and cleans the print head if necessary. Periodically: checks the nozzles occasionally. Every Job: checks the nozzles after every print job. Note: Even if you select Off as the Auto Cleaning Setting option, the printer runs an automatic nozzle check (and may clean the print head) when you switch between black inks and after initial ink charging.
Setting Options Description Restore Settings — Returns all printer settings to their default values. Printer Status settings Setting Options Description Firmware Version — Displays the printer's firmware version. Option Status — Displays the status of any installed optional accessories. Print Status Sheet — Prints a sheet listing the current printer settings. Calibration Date — Displays the date that the Epson Color Calibration Utility was last run, if applicable.
Setting Options Description Restore Settings Yes Returns all network settings to their default values. No Preferences settings Setting Options Description Language Various languages Selects the language used on the control panel display. Unit: Length m Selects the unit of length used on the control panel display and when printing test patterns. ft/in Alert Lamp Setting On Selects whether the alert lamp lights up when an error occurs.
Setting Options Description Powerful Cleaning All Nozzles Lets you clean all or selected colors (in pairs of two), based on the nozzle check pattern. Use this setting only if you still have clogged nozzles after running multiple head cleanings from the Maintenance menu. Various colors Timer Cleaning On Automatically cleans the printer 6 months after the initial ink charging. Off Auto Cleaning Standard Adjusts the threshold for the printer's automatic nozzle cleaning function.
Setting Options Description Date And Time — Sets the printer's built-in clock. The time and date are used in logs and status sheets. Time Zone — Lets you enter the difference between your time zone and GMT (Greenwich Mean Time). The time zone is used in email notifications sent by the Remote Manager utility. Reset All Settings Yes Returns all menu settings to their default values (except Date and Time, Language, and Unit: Length in the Preferences menu).
Replacing Ink Cartridges If the icon appears above an ink cartridge on the LCD screen and an ink cartridge expended message appears, the cartridge is expended. When an ink cartridge is expended, you need to replace it. You may also need to replace a cartridge that is more than six months old, or if your printouts do not look their best, even after cleaning and aligning the print head. Note: Please dispose of your used Epson branded ink cartridges responsibly and in accordance with local requirements.
2. Replace or reinstall the maintenance box or ink cartridge as indicated on the screen. Note: If any of the ink cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic: Replacing Ink Cartridges Related tasks Removing and Installing Ink Cartridges Checking Cartridge Status - Mac You can check your cartridge status using a utility on your Mac. 1.
Parent topic: Replacing Ink Cartridges Related tasks Removing and Installing Ink Cartridges Purchase Epson Ink Cartridges and Maintenance Boxes You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-4637766) in the U.S. or 800-807-7766 in Canada.
Ink bay Slot Ink color 700 ml part number Right 6 Photo Black (PK) T800100 7 Matte Black (MK) T800800 8 Dark Gray (DGY) T800700 9 Yellow (Y) T800400 10 Vivid Magenta (VM) T800300 Parent topic: Purchase Epson Ink Cartridges and Maintenance Boxes Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Note: Replace all expended ink cartridges.
2. Open the ink cartridge cover. 3. Insert your finger into the notch in the top of the cartridge and pull it straight out of the printer.
Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children. 4. Remove the new cartridge from the package. Then gently shake the cartridge for about ten seconds.
5. Insert the new cartridge with the arrow facing up and push it in until it clicks into place. Caution: Do not remove and re-insert cartridges more often than necessary. Doing so can break the needle valve seal and allow air to enter the ink tubes, damaging the nozzles. Note: Shake ink cartridges every 3 months after installation. 6. Close the ink cartridge cover. Your product begins charging the ink delivery system. Do not turn off the product during ink charging.
Related concepts Purchase Epson Ink Cartridges and Maintenance Boxes Replacing Maintenance Boxes The maintenance boxes absorb ink used in maintenance operations such as head cleaning. Replace the maintenance boxes when you see a message on the LCD screen. Note: Do not reuse maintenance boxes you have removed from the printer and exposed to air for a long period of time. The box will not absorb any more ink. 1. Check the LCD screen to determine which maintenance box needs to be replaced. 2.
5. Use the handle on the bottom of the maintenance box to carefully lift it straight up, then pull it out of the product without tilting the box. 6. Place the used maintenance box in the bag supplied with the new box and seal the bag. 7. Insert the new maintenance box in the slot.
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Alignment Print Head Maintenance If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
4. Select Nozzle Check and press the OK button. 5. Do one of the following: • To print a nozzle check pattern and manually check it for issues, select Print Check Pattern and press the OK button. • To automatically check for clogged nozzles without printing, select Printless Nozzle Check and press the OK button. Follow the instructions on the LCD screen. 6. Press the OK button. The nozzle pattern prints. 7. Check the printed pattern to see if there are gaps in the lines.
Related tasks Cleaning the Print Head Using the Product Control Panel Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Load roll or cut sheet paper in the printer. 2. Make sure the correct paper type is selected on the product control panel. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
5. Click Print. The nozzle pattern prints. 6. Check the printed pattern to see if there are gaps in the lines. Note: Use at least a 10× eye loupe to examine the pattern for any missing or deflected dots or segments. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Maintenance Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure roll or cut sheet paper is loaded in the printer. 2. Make sure the correct paper type is selected. 3. Press the maintenance button. 4. Select Head Cleaning and press the right arrow button. 5. Do one of the following: • To manually select the nozzles to clean, select Select Nozzle & Level and press the OK button.
Print head is clean Print head needs cleaning 13. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. If you don’t see any improvement after running three Normal level cleanings, select Heavy as the cleaning strength. Parent topic: Print Head Cleaning Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac. 1. Make sure roll or cut sheet paper is loaded in the printer.
You see a window like this: 5. Click Start to begin the cleaning cycle. When the cleaning cycle is finished, the appears. power light stops flashing and a confirmation screen Caution: Never turn off the product during a cleaning cycle or you may damage it. 6. Click Nozzle Check. 7. Click OK. The nozzle pattern prints. 8. Check the printed pattern to see if there are gaps in the lines. Note: Use at least a 10× eye loupe to examine the pattern for any missing or deflected dots or segments.
Print head is clean Print head needs cleaning Parent topic: Print Head Cleaning Related references Maintenance Menu Settings Related tasks Removing and Installing Ink Cartridges Removing and Installing Ink Cartridges Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Before you align the print head, note the following: • Alignment varies depending on the loaded media.
Related concepts Print Head Cleaning Print Head Nozzle Check Aligning the Print Head Automatically Using the Product Control Panel You can automatically align the print head using the control panel on your product. Note: Make sure the printer is not exposed to direct, bright light (such as direct sunlight) while performing an automatic print head alignment. 1. Load roll paper or cut sheet paper in this size or larger: A3 (11.7 × 16.5 inches [297 × 420 mm]).
2. Make sure the correct paper type is selected on the product control panel. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar. • In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Print Head Alignment. You see a window like this: 5.
Aligning the Print Head Manually Using the Product Control Panel You can manually align the print head using the control panel on your product. 1. Load roll paper or cut sheet paper in this size or larger: A4 (8.3 × 11.7 inches [210 × 297 mm]). 2. Make sure the correct paper type is selected. 3. Press the maintenance button. 4. Select Head Alignment and press the OK button. 5. Select Manual (Bi-D) and press the right arrow button. 6. Press the OK button. The alignment sheet prints.
7. Select a color, then find the pattern in which the white lines are the most evenly spaced. Note the number of this pattern. 8. Repeat step 7 for that color's alignment pattern in each set. 9. Average the numbers of the patterns you selected in steps 7 and 8.
10. On the LCD screen, enter that average for that color's alignment patterns. Then press the OK button. 11. Repeat steps 7 through 10 for each color. 12. When you're done, press the OK button.
Maintenance See the instructions in these sections to maintain your printer for optimum results. Cleaning Your Product Cleaning the Paper Feed Slot Cleaning Around the Print Head Replacing the Cutter Cleaning Your Product To keep your product working at its best, you should clean it regularly (about once a month). Note: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside. 1.
6. Gently wipe the light gray areas in the direction indicated by the arrows. Note: If you see dust or paper particles on the dark gray areas (the rollers or ink absorption pads), use a cleaning stick to gently clean them. Do not use too much force when cleaning or touch the rollers or the ink absorption pads with your bare hands or your prints may be affected. Do not use cotton swabs to clean these areas. Caution: Be careful not to touch the gears or ink tubes inside the product. 7.
8. Use a cotton swab to gently wipe away any dust or smudges on the sensor. To avoid spreading any dust, only wipe in the direction indicated by the arrows. Note: Do not touch the rollers or any metallic parts or your prints may be affected. 9. If the sensor is still dirty, dampen the swab with a small amount of water and a mild detergent and repeat the previous step. Wipe away any moisture with a dry cotton swab.
10. If paper particles have accumulated in the holes on the platen, use a toothpick or similar tool to push them through. 11. Close the front cover. 12. Use a soft, clean cloth to remove any dust or dirt from the outside of the product. 13. Plug in the power cord and connect any interface cables. 14. Turn on the product. 15. Load roll paper in the printer. 16. Press the cut/feed media button, then press the down arrow button several times to feed blank paper through the paper path and clean the rollers.
2. Remove the protective film from the cleaning sheet. Note: Do not touch the adhesive on the sheet (the dark gray area). 3. With the adhesive facing towards you, insert the cleaning sheet about 0.4 inch (1 cm) into the paper feed slot, then pull it out. Repeat this two to three times.
4. Move the cleaning sheet to the left and repeat step 3 to clean the remainder of the paper feed slot. Note: You can only use a cleaning sheet once. Parent topic: Maintenance Cleaning Around the Print Head If your prints are scuffed or smeared, you can clean around the print head to improve print quality. Note: Check the following when cleaning around the print head: • Remove any paper from the printer before cleaning. • Always use new cleaning sticks.
2. Press and hold both the 3. When the maintenance button and the power light turns on, release the power button at the same time. power button. 4. When the Head Maintenance message appears on the screen, release the 5. Press the OK button. The print head moves into the maintenance position. 6. Open the left ink cartridge cover.
7. Remove the thumb screws.
8. Slide the upper cover to the left and remove it.
9. Close the ink cartridge cover.
10. Use a cleaning stick to clean the front and back edges on the bottom of the print head.
Note: Do not touch the areas shown in the image below or you may damage your product. 11. Use a cleaning stick to clean the gaps on the bottom of the print head. Note: Use a mirror if you cannot see the bottom of the print head.
12. Open the ink cartridge cover and attach the upper cover.
13. Secure the upper cover with the thumb screws and close the ink cartridge cover.
14. Open the front cover and use a cleaning stick to clean the top edges of the print head cap.
15. Use a cleaning stick to clean the outside of the front print head wipers.
16. Use a cleaning stick to clean the outside of the rear print head wiper. 17. Use a cleaning stick to clean the top edges of the front and rear print head wipers.
18. Close the front cover. 19. Press the OK button. The print head returns to the printing position and the printer cleans the print head. 20. When the print head cleaning is complete, turn the printer off. Note: If you see an error message on the LCD screen, select Cancel and clean the print head manually. Then turn the printer off and back on. Parent topic: Maintenance Replacing the Cutter If you notice that your paper does cut cleanly, you may need to replace the cutter. 1.
7. Using a Phillips head screwdriver, loosen the screw holding the cutter in place. 8. Carefully remove the cutter from the product. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
9. Align the pin on the new cutter with the hole in the product and insert it into your product. 10. Tighten the cutter screw securely. Note: Make sure you completely tighten the screw or the cutter may shift and cut unevenly. 11. Press the OK button. The cutter moves back to the home position.
Moving or Transporting the Product See these sections to prepare and move the printer. Moving the Product Short Distances Moving the Product Long Distances Moving the Product Short Distances If you need to move the product a short distance, such as within the same building, you can roll the product on its casters. Note: When moving or storing the product in temperatures at or below 14 °F (–10 °C), enable the Transportation/Storage option.
Moving the Product Long Distances If you need to move the product a long distance or ship it, you should remove the product from its stand. Note: When moving or storing the product in temperatures at or below 14 °F (–10 °C), enable the Transportation/Storage option. Caution: During transportation and storage, leave the ink cartridges installed to prevent the print head from drying out. 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4.
10. Lift the product using the hand grips as shown. Warning: Four or more people are required to lift the product. Caution: Keep the printer level while moving it. 11. If you are shipping the product, repack it in the original box using the packing materials that came with the product. When the product reaches its new location, re-assemble it using the instructions in the Setup guide.
Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Solving Printer Problems Solving Printing Problems Solving Paper Problems Solving Print Quality Problems Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on the LCD screen. LCD screen message Condition/solution Ink Cartridge Error The ink cartridges have a problem.
LCD screen message Condition/solution Paper Load Error The loaded paper is not detected by the printer. Check the following: No paper detected. • If you are using roll paper, remove and reload the roll paper. Cut the leading edge of the roll paper straight horizontally. Cut off any jagged or folded sections of paper. • If you are using poster board or a cut sheet, remove and reload the paper. Make sure the paper is loaded straight and is not skewed.
LCD screen message Condition/solution Paper Sensor Error The loaded paper is not detected correctly by the printer. Loaded paper or print out has a problem. Press the pause/cancel button. If this error appears while performing an automatic head alignment, check the following: • Make sure that you have not loaded transparent or colored media, tracing paper, plain paper, Epson Enhanced Matte Posterboard, or paper that is more than 0.04 inches (1 mm) thick.
LCD screen message Condition/solution Reel Unit Disconnected The optional Auto Take-up Reel is not connected. Reconnect the unit and select No on the LCD screen to turn off the printer. Wait a moment, then turn the printer on. Auto Take-up Reel Unit is disconnected. Do you continue? To continue printing without the Auto Take-up Reel, select Yes on the control panel. Take-Up Error The optional Auto Take-up Reel cannot take up media.
LCD screen message Condition/solution HDD Store Error There is insufficient space on the internal print server. Hard disk does not have Delete some print jobs from the internal print server using the Remote enough space. Manager or LFP HDD Utility (Windows only). See documentation for how to delete stored print jobs. HDD Boot Error Press the OK button. Hard disk error. Hard disk cannot be used. If the message still appears, contact Epson for support.
LCD screen message Condition/solution Paper Feed Sensor Error The paper feed sensor is dirty. Clean the sensor. Refer to the manual to find out how to solve the problem. Perform Powerful Cleaning on all nozzles. You have not cleaned the print head nozzles in six months and Timer Cleaning is set to Off. Run a Powerful Cleaning cycle in the Administrator menu. Maintenance Request Replace Part Soon/Replace Part Now A part used in the printer is nearing the end of its service life.
Setup Menu Settings Where to Get Help Related tasks Selecting Print Layout Options - Windows Related topics Replacing Ink Cartridges Media Handling Using the Optional Auto Take-up Reel Solving Printer Problems Check these sections if you have problems operating your product. Printer Does Not Turn On LCD Screen Shuts Off Parent topic: Solving Problems Printer Does Not Turn On If the printer does not turn on, try these solutions: • Make sure the power cable is securely connected.
Nothing Prints Cannot Print Over a Network Print Head Moves But Nothing Prints Red Light Shines Inside the Printer Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your printer is turned on . • Make sure any interface cables are connected securely at both ends. If you have a spare cable, try connecting with the spare cable.
• Try connecting your printer to a different port or a different router, access point, switch, or hub. • Try connecting with a different Ethernet cable. • Try printing to your printer from another computer on the network. Parent topic: Solving Printing Problems Related references Interface Specifications Setup Menu Settings Print Head Moves But Nothing Prints If the print head is moving and nothing prints, try these solutions: • Print a nozzle check pattern.
Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first). • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick. • Follow any special loading instructions that came with the paper. • If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary.
3. Carefully move the print head away from the paper jam. Caution: Do not touch the print head unless you are removing a paper jam. Touching the print head may cause a static shock that damages the printer.
4. Cut the paper above the paper feed slot. 5. Remove the jammed paper in the direction shown.
6. Close the front cover. 7. Unlock the roll paper lock lever and rewind the roll paper. 8. Cut the edge of the roll paper straight horizontally and reload the roll paper. Note: Make sure to cut off any jagged or folded sections of paper. Parent topic: Solving Paper Problems Related tasks Loading Roll Paper Cutting Roll Paper Manually Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the printer, follow the steps here to clear the jam. 1. Turn the printer off and back on again. 2.
4. Remove the jammed paper in the direction shown. 5. Close the front cover. 6. Load a new sheet of paper, making sure it is not skewed. Parent topic: Solving Paper Problems Related tasks Loading Cut Sheets Loading Poster Board Paper Does Not Collect in the Basket or is Creased If paper does not collect correctly in the paper basket, try these solutions: • If paper does not collect in the basket, gently press on the paper basket as paper is ejected from the printer.
Nozzle Check Pattern Prints Incorrectly Overall Print Quality is Poor Lines Are Misaligned Prints are Scuffed or Smeared Margins Appear in Borderless Prints Too Much Ink is Consumed Parent topic: Solving Problems Nozzle Check Pattern Prints Incorrectly If the nozzle check pattern does not print correctly, try these solutions: • Clean the print head and print the check pattern again. If cleaning the print head several times does not solve the problem, use a stronger print head cleaning level.
• Shake the cartridges before installing them in the printer. To maintain optimum print quality, remove and shake the installed cartridges every three months. • Make sure you selected the correct Media Type setting in the printer driver that matches the paper loaded in the printer. • Compare the print result with the image on your computer screen. Since monitors and printers produce colors differently, printed colors and screen colors do not always look the same.
Removing and Installing Ink Cartridges Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Creating Paper Configurations Cleaning Your Product Lines Are Misaligned If you see vertical lines in the print output when you use bi-directional printing, try these solutions: • Align the print head. • You may encounter issues if you did the following: • Created a custom paper configuration for non-Epson media.
• If ink is smeared on your prints, clean the rollers. Load blank paper and press the media button to feed it through the printer. cut/feed • If you are using non-Epson media, make sure you created a custom paper configuration for the media. • Make sure the Paper Size Check setting is set to On, or the printer may print outside the edges of the loaded paper and smear ink on the back of the print. • If the Auto Cut setting is set to Off, try setting the Margin Per Page setting to 65mm.
Related tasks Selecting Roll Paper Settings - Mac Too Much Ink is Consumed If your printer is consuming too much ink during printing, try these solutions: • Make sure you selected the Media Type setting in the printer driver that matches the paper you loaded in the printer. The amount of ink used during printing is controlled by the Media Type setting. • Lower the density of ink in the Paper Configuration menu in the printer driver.
Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-4637766) in the U.S. or 800-807-7766 in Canada.
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should meet these requirements. OS version OS X 10.11.x, 10.10.x, 10.9.x, 10.8.x, 10.7.x; macOS 10.12.x CPU Core 2 Duo 3.
Cut sheet paper Size A0 (33.1 × 44 inches [841 × 1189 mm]) A1 (23.4 × 33.1 inches [594 × 841 mm]) A2 (16.5 × 23.4 inches [420 × 594 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) 13 × 19 inches (330 × 483 mm) Super A0 (36 × 50.9 inches [914 × 1292 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.
Thickness 0.003 to 0.06 inches (0.08 to 1.5 mm) Poster board: 0.03 to 0.06 inches (0.8 to 1.5 mm) Roll paper Core size 2 inches (51 mm) and 3 inches (76 mm) Outer diameter Up to 6.7 inches (170 mm) Width SureColor P10000: 10 inches (254 mm) to 44 inches (1118 mm) SureColor P20000: 10 inches (254 mm) to 64 inches (1626 mm) Thickness 0.003 to 0.02 inches (0.08 to 0.
Cut sheet paper Note: When printing borderless, the left and right margins are 0. 1 Left/right/bottom margin: 0.12 inch (3 mm) minimum 2 Top margin: 0.55 inch (14 mm) minimum 3 Printable width: 8.3 inches (210 mm) to 44 inches (1118 mm) 4 Printable length: 11 inches (279 mm) to 62.2 inches (1580 mm) Poster board printable length: 11 inches (279 mm) to 40.
Roll paper Note: Margins may change depending on the Roll Paper Margin setting that you select. The numbers below are the default settings. When printing with the left and right borderless setting, the left and right margins are 0. When printing with the borderless on all sides setting, all margins are 0. 1 Bottom margin: 0.59 inch (15 mm) minimum* 2 Left margin: 0.12 inch (3 mm) minimum 3 Top margin: 0.59 inch (15 mm) minimum* 4 Right margin: 0.12 inch (3 mm) minimum 5 Printable length: 0.
Paper (260), and Epson Premium Semimatte Photo Paper (250). For these paper types the default top and bottom margins are 1.8 inches (45 mm): Epson UltraSmooth Fine Art Paper . Parent topic: Technical Specifications Ink Cartridge Specifications Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly.
Dimension Specifications Height 46 inches (1168 mm) (with roll paper cover open) Width SureColor P10000: 74 inches (1879 mm) SureColor P20000: 95.1 inches (2415 mm) Depth Paper basket closed: 29.9 inches (760 mm) Paper basket opened: 38.4 inches (976 mm) Weight SureColor P10000: (without ink cartridges or optional 277.
Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) , recommended 65 to 75 °F (18 to 24 °C) Storage (before unpacking): –4 to 140 °F (–20 to 60 °C) Within 120 hours at 140 °F (60 °C) 1 month at 104 °F (40 °C) Storage (after unpacking): –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Humidity Operating: 20 to 80% RH, recommended 45 to 60% RH (non-condensing) Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications USB Interface Hi-Speed USB-
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions FCC Compliance Statement Open Source Software License Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions.
• If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.
Note: The lithium batteries in this product contain Perchlorate Material - special handling may apply. Click here for details. Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. • Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water.
Parent topic: Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Open Source Software License 1) This printer product includes open source software programs listed in Section 5) according to the license terms of each open source software program. 2) We provide the source code of the GPL Programs, LGPL Programs, Apache License Program and ncftp license Program (each is defined in Section 5) until five (5) years after the discontinuation of same model of this printer product. If you desire to receive the source code above, please contact Epson support.
Apache License This printer product includes the open source software program "Bonjour" which apply the Apache License Version2.0 ("Apache License Program"). Bonjour License This printer product includes the open source software program "Bonjour" which applies the terms and conditions provided by owner of the copyright to the "Bonjour".
Software License Terms Bonjour This printer product includes the open source software programs which apply the Apple Public Source License Version1.2 or its latest version ("Bonjour Programs"). We provide the source code of the Bonjour Programs pursuant to the Apple Public Source License Version1.2 or its latest version until five (5) years after the discontinuation of same model of this printer product. If you desire to receive the source code of the Bonjour Programs, contact Epson support.
1.6 "Modifications" mean any addition to, deletion from, and/or change to, the substance and/or structure of the Original Code, any previous Modifications, the combination of Original Code and any previous Modifications, and/or any respective portions thereof.
(a) You must satisfy all the conditions of Section 2.
5. Limitations on Patent License. Except as expressly stated in Section 2, no other patent rights, express or implied, are granted by Apple herein. Modifications and/or Larger Works may require additional patent licenses from Apple which Apple may grant in its sole discretion. 6. Additional Terms.
OR INABILITY TO USE THE COVERED CODE, OR ANY PORTION THEREOF, WHETHER UNDER A THEORY OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCTS LIABILITY OR OTHERWISE, EVEN IF APPLE OR SUCH CONTRIBUTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
License in accordance with its terms, and termination of this License will be without prejudice to any other right or remedy of any party. 13. Miscellaneous. 13.1 Government End Users. The Covered Code is a "commercial item" as defined in FAR 2.101. Government software and technical data rights in the Covered Code include only those rights customarily provided to the public as defined in this License. This customary commercial license in technical data and software is provided in accordance with FAR 12.
13.7 Entire Agreement; Governing Law. This License constitutes the entire agreement between the parties with respect to the subject matter hereof. This License shall be governed by the laws of the United States and the State of California, except that body of California law concerning conflicts of law. Where You are located in the province of Quebec, Canada, the following clause applies: The parties hereby confirm that they have requested that this License and all related documents be drafted in English.
1. Redistributions of source code (in whole or in part) must retain the above copyright notice, definition, disclaimer, and this list of conditions. 2. Redistributions in binary form (compiled executables and libraries) must reproduce the above copyright notice, definition, disclaimer, and this list of conditions in documentation and/or other materials provided with the distribution.
Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
