Epson® SureColor® T2170/T3170/T5170 User's Guide
Contents Epson SureColor T2170/T3170/T5170 User's Guide................................................................................. 9 Introduction to Your Printer...................................................................................................................... Printer Features ................................................................................................................................. Optional Equipment and Replacement Parts.......................................
Disabling Wi-Fi Features ............................................................................................................... 46 Media Handling.......................................................................................................................................... Roll Paper Handling ........................................................................................................................... Loading Roll Paper ........................................................
Saving, Sharing, and Customizing the Printer Settings ................................................................. 88 Saving and Sharing Print Settings - Windows ........................................................................... 88 Editing Print Setting Displays - Windows .................................................................................. 90 Selecting Default Print Settings - Windows....................................................................................
Using the Control Panel Menus.............................................................................................................. Accessing the Printer's Menus ......................................................................................................... Paper Setting Menu.......................................................................................................................... Basic Settings Menu............................................................................
Discharging Ink............................................................................................................................ 164 Solving Problems .................................................................................................................................... Checking for Software Updates........................................................................................................ Product Status Messages ............................................................
Technical Specifications ........................................................................................................................ Windows System Requirements ...................................................................................................... Mac System Requirements .............................................................................................................. Paper Specifications ...............................................................................
Epson SureColor T2170/T3170/T5170 User's Guide Welcome to the Epson SureColor T2170/T3170/T5170 User's Guide. For a printable PDF copy of this guide, click here.
Introduction to Your Printer Refer to these sections to learn more about your printer and this manual.
• Supports both roll and sheet paper up to 24 inches (609.6 mm) [SureColor T2170/T3170] or 36 inches (914.4 mm) [SureColor T5170]. The auto sheet feeder supports sheets up to 11 × 17 inches (279 × 432 mm). Optional Equipment and Replacement Parts Parent topic: Introduction to Your Printer Optional Equipment and Replacement Parts You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.
Printer Part Locations Check the printer part illustrations to learn about the parts on your printer.
1 Control panel 2 Cutter cover 3 Stand and paper basket (included with optional stand for SureColor T2170/T3170) 4 Casters (included with optional stand for SureColor T2170/T3170) 5 Output tray (optional for SureColor T2170) 6 B1-size paper support (available only on SureColor T5170) 7 Edge guides 8 Auto sheet feeder 9 Cut sheet cover 10 Front cover Parent topic: Printer Part Locations Product Parts - Top/Inside 13
1 Roll paper cover 2 Paper feeder 3 Ink cartridges 4 Ink cartridge cover 5 Roll paper spindle 6 2-inch core paper stop (left side is removeable) 7 Roll paper spindle holders Parent topic: Printer Part Locations Product Parts - Rear 14
1 Maintenance box cover 2 Maintenance box 3 AC inlet 4 Ethernet LAN port 5 Status light 6 Data light 7 OPTION port (for scanner connection) 8 USB port 9 Airflow vents Caution: Do not block the airflow vents shown above.
LCD Screen Display 1 Status messages 2 Roll paper information When roll paper is not loaded, - - - is displayed.
7 Network Connection Settings : No Ethernet connection : Ethernet connection established : No Wi-Fi connection : Wi-Fi network error or the product is searching for a connection : Wi-Fi connection established; the number of bars indicates signal strength : No Wi-Fi Direct connection : Wi-Fi Direct connection established 8 Supply Status (displays remaining ink cartridge and maintenance box levels) Parent topic: Printer Part Locations Using the Control Panel See these sections to learn about the control
You see this screen: 3. Select a language. 4. Press the home button to exit. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2.
You see this screen: 3. Select Date/Time. 4. Select the date format you want to use. 5. Use the on-screen keyboard to enter the current date and select OK. 6. Select the time format you want to use. 7. Use the on-screen keyboard to enter the current time and select OK. 8. Press the home button to exit.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Security Settings > Admin Settings. You see a screen like this: 3. Select Admin Password. 4. Select Register. 5. Use the on-screen keyboard to enter a password and select OK. 6.
Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software. 1. Load paper in your product. 2. Set up your product for wireless printing. See the link below. 3. Connect your Apple device to the same wireless network that your product is using. 4. Print from your device to your product.
Before you begin, make sure you have enough space to set up the printer as shown here. 1 2 inches (50 mm) 2 12 inches (310 mm) 3 6 inches (150 mm) Note: At least two people are required to lift the printer onto the stand after it is assembled.
1.
2 Right mounting bracket 3 Support brace 4 Left leg 5 Right leg 6 Paper basket bar 7 Left leg base (square hole is the front side) 8 Right leg base (square hole is the front side) 9 Allen wrench 10 Paper basket rod 11 Left paper basket support rod 12 Right paper basket support rod 13 Screws (28; 24 if thumbscrews are included) 14 Screw holders (4) 15 Thumbscrews (4; not included with all stands) 2. Attach the support brace to the left leg base and the right leg base.
3. Use the Allen wrench to insert 8 screws (four on each side) into the holes on the support brace and leg bases. 4. Attach the legs to the bases.
5. Insert 8 screws (4 on each side) into the holes in the legs. 6. Push in the cloth on the paper basket bar so it does not get caught between the bar and the legs, and attach the bar to the legs.
Note: Make sure the L and R stickers on the paper basket bar are correctly oriented with the L and R stickers on the leg bases. 7. Insert 4 screws (2 on each side) into the holes on the paper basket bar to secure it to the legs.
8. Make sure the L and R stickers on the mounting brackets are correctly oriented with the left and right legs and attach them as shown. 9. Insert 4 screws into 4 screw holders (2 on each side) and insert them into the holes on the legs to secure the mounting brackets.
10. Slide the paper basket rod into the pocket on the end of the paper basket cloth. 11. Insert the top of the paper basket support rods through the loops on the paper basket cloth and attach them to the paper basket rods.
12. Insert the ends of the paper basket support rods into the holes on the leg bases. 13. Close the paper basket as shown.
14. On the back of the paper basket and stand, attach the loops on the paper basket cloth to the hooks on the leg bases as shown. 15. On the front of the stand, lock the casters.
16. Have at least two people lift the printer using the indented areas as shown. Caution: Do not hold the printer by the paper support. You may damage it.
17. Align the notches on the printer with the notches on the back of the stand as shown and place the printer on the stand. 18. Do one of the following: • If your stand does not include thumbscrews, insert 4 screws (2 on each side) into the bottom of the mounting brackets to secure the printer to the stand. On the left rear side, insert the screw through the wired loop on the printer as shown.
• If your stand includes thumbscrews, insert 4 thumbscrews (2 on each side) into the bottom of the mounting brackets to secure the printer to the stand. On the left rear side, insert the thumbscrew through the wired loop on the printer as shown.
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Note: You cannot connect to a wired and wireless network at the same time.
Selecting Wireless Network Settings from the Control Panel Parent topic: Wi-Fi or Wired Networking Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: This setting can be locked by an administrator.
5. Select the Enter Password field and enter your wireless password using the on-screen keyboard. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, press the left or right arrows. • To enter numbers or symbols, select 123#. • To change the case of letters, select . • To delete the previous character, select . • To enter a space, select Space. 6.
Note: If you don't see the icon, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again. Parent topic: Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the 2. Select the home button, if necessary. icon. You see a screen like this: 3. Select Wi-Fi Direct > Start Setup > Start Setup.
4. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 5. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website.
You see a screen like this: 3. Select Router > Start Setup or Change Settings > Push Button Setup (WPS). 4. Follow the instructions on the LCD screen to complete WPS setup. 5. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website.
You see a screen like this: 3. Select Print Status Sheet > Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Changing or Updating Network Connections See these sections to change or update how your product connects to a network.
1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet. 3. On a computer or other device connected to the same network as your product, open a web browser. 4. Enter your product's IP address into the address bar. You see the available Web Config utility options.
You see a screen like this: 3. Select Description > Wired LAN Connection Method > Start Setup. The Wi-Fi connection is disabled. Select OK. 4. Connect one end of an Ethernet network cable to the product's LAN port. 5. Connect the other end to any available LAN port on your router or access point.
Related concepts Uninstall Your Product Software Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the 2.
Media Handling See these sections to load and handle media on your product. Roll Paper Handling Cut Sheet Handling Creating Custom Paper Configurations Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Roll Paper Handling See these sections to load, cut, and remove roll paper in your product.
3. Open the cut sheet cover. 4. Release the central lock and open the roll paper cover. 5. Remove the spindle. 6. Remove the transparent paper stop from the spindle.
7. Insert the spindle into the roll paper core as shown, with the lead edge of the roll paper facing towards you. 8. Push the fixed paper stop against the roll paper until there is no gap between the paper stop and the roll paper. 9. Attach the transparent paper stop to the spindle and press it in until there is no gap between the paper stop and the roll paper. 10. Place the roll paper into the printer with the black end of the spindle on the right.
11. Insert the leading edge of the roll paper into the paper feeder until you hear a beep. Note: Make sure the leading edge of the roll paper is not bent or skewed, or a paper jam or skew error may occur. 12. Close the roll paper cover and the cut sheet cover. Note: When you load B1 (27.8 × 39.4 inches [707 × 1000 mm]) paper in the SureColor T5170, raise the B1 width paper support as shown or the printout may be scuffed or soiled. Lower the support when printing on any other paper size. 13.
Related references Compatible Epson Papers Paper Specifications Roll Paper Options - Windows Related tasks Removing Roll Paper Selecting Advanced Settings - Mac Cutting Roll Paper The printer has a built-in cutter that can automatically cut most paper types. When Auto Cut is turned on, paper is automatically cut after each page prints, or if the roll paper leading edge is not straight.
• If you are using a paper type that cannot be cut with the built-in cutter, turn off the setting in the control panel. From the roll paper information area, select Advanced Media Setting > Auto Cut > Off. 2. Print your document. 3. From the roll paper information area, select Feed/Cut Paper. 4. To move the paper into a cutting position, press and hold Forward or position you want to cut appears at the dotted line as shown. 5. To cut the paper, select Backward until the Cut.
2. Release the central lock and open the roll paper cover. 3. Select Remove on the LCD screen. The roll paper rewinds and ejects automatically. Note: Make sure the roll paper is rewound completely before removing it from the printer. 4. Hold both ends of the spindle and lift it up from the spindle holder. 5. Remove the transparent paper stop from the spindle. 6. Remove the spindle from the roll paper.
7. Place the roll paper in its original package. Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints. Do not store roll paper in dusty areas. Print head maintenance and cleanings increase if dust accumulates on the paper. 8. Reattach the transparent paper stop to the spindle. 9. Place the spindle back into the printer. 10.
Parent topic: Media Handling Loading Single Cut Sheets You can print on a variety of cut sheet paper types and sizes up to 24 inches (61 cm) [SureColor T2170/T3170] or 36 inches (91 cm) [SureColor T5170] wide and 0.1 inch (0.27 mm) thick. You can load and print on one sheet at a time. Before printing on cut sheets, remove any loaded roll paper, close the auto sheet feeder, and remove the output tray. 1. Make sure Load paper is displayed on the home screen. 2.
5. Insert the paper into the paper feeder until you hear a beep. Note: Make sure the leading edge of the paper is straight to prevent a skew error or paper jam. 6. Select the paper type and size you loaded on the LCD screen. Note: When you load B1 (27.8 × 39.4 inches [707 × 1000 mm]) paper in the SureColor T5170, raise the B1 width paper support as shown or the printout may be scuffed or soiled. Lower the support when printing on any other paper size.
Note: If your printer includes a stand and paper basket, make sure the paper basket is open to catch the printout. To remove a loaded cut sheet without printing, select Paper Setting > Cut Sheet (1 sheet) > Remove. The paper is ejected. Parent topic: Cut Sheet Handling Related references Compatible Epson Papers Paper Specifications Loading Paper in the Auto Sheet Feeder You can load up to 50 sheets of plain paper up to 0.1 inch (0.27 mm) thick in the auto sheet feeder in the following sizes: A3 (11.7 × 16.
1. Attach the output tray (optional for SureColor T2170) by inserting its hooks into the holes in the front of the printer. 2. Make sure Load paper is displayed on the home screen. 3. Open the cut sheet cover.
4. Tilt back the auto sheet feeder and pull the paper support extensions all the way out and upward.
5. Slide the edge guides out. 6. Load paper, printable side up, into the auto sheet feeder.
7. Adjust the edge guides to fit the paper width. 8. Select the paper type and size you loaded on the LCD screen. Parent topic: Cut Sheet Handling Related references Compatible Epson Papers Paper Specifications Removing Paper from the Auto Sheet Feeder Remove paper from the auto sheet feeder when you finish printing. Note: To prevent dust from accumulating inside the printer, always remove any paper from the auto sheet feeder and keep the auto sheet feeder closed unless you are loading or unloading media.
1. Slide out the edge guides and remove the paper from the auto sheet feeder.
2. Fold down and push in the paper support extensions and close the auto sheet feeder.
3. Close the cut sheet cover. 4. Remove the output tray. Note: Remove the output tray when printing on roll paper or cut sheets so the paper can eject smoothly. Parent topic: Cut Sheet Handling Creating Custom Paper Configurations You can create and store up to 10 custom paper configurations for use if printing on non-Epson paper or paper that is not supported by the Epson printer driver. 1. Load the type of paper that you want to configure in the printer. 2. Press the home button, if necessary. 3.
3. Select the paper type you are printing on. 4. Select Change Paper Type or Change Paper Type/Paper Size. 5. Select Paper Type > Others > Custom Paper. 6. Select the custom paper configuration you want to use. 7. Press the left arrow button to exit the menu. Parent topic: Creating Custom Paper Configurations Compatible Epson Papers You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.
Paper Type Size Part number Amount Epson Premium Luster Photo Paper (260) 24 inches (610 mm) × 100 feet (30.5 m) S042081 1 roll 36 inches (914 mm) × 100 feet (30.5 m) S042082 1 roll 24 inches (610 mm) × 100 feet (30.5 m) S041393 1 roll 36 inches (914 mm) × 100 feet (30.5 m) S041394 1 roll 24 inches (610 mm) × 100 feet (30.5 m) S041390 1 roll 36 inches (914 mm) × 100 feet (30.5 m) S041391 1 roll 24 inches (610 mm) × 100 feet (30.
Paper or Media Type Settings - Printing Software For this paper Select this Paper Type or Media Type setting 2 Plain paper 16 to 20 lb (60 to 75 g/m ) Plain Paper Epson Singleweight Matte Paper Singleweight Matte Paper Epson Doubleweight Matte Paper Doubleweight Matte Paper Epson Premium Presentation Paper Matte Enhanced Matte Paper Archival Matte Paper Epson High Quality Ink Jet Paper Photo Quality Inkjet Paper Coated paper (generic) Coated Paper (Generic) Epson Premium Glossy Photo Paper (17
Selecting the Paper Settings for Each Source - Control Panel You can change the default paper size and paper type for each source using the control panel on the product. 1. Press the home button, if necessary. 2. Select Paper Setting. You see a screen like this: 3. Select the paper source you want to select settings for.
4. Select Change Paper Type/Paper Size. 5. Select Paper Type. 6. Select the paper type for the paper you loaded. 7. Select Paper Size. 8. Select the paper size you loaded. 9. Press the home button to exit. Paper Type Settings - Control Panel Parent topic: Media Handling Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. If you do not see your paper type listed, select Others in the menu.
Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
Selecting Basic Print Settings - Windows Select the basic settings for the document you want to print. 1. Open a document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use.
5. Click Settings to select the Document Size setting that matches the size of the document you are printing. 6. If you want your printout to be a different size than the selected document size, select the Output Size setting. Note: If you select Fit to Output Size, you can select a different output size. If you select Same as Paper Size, the Document Size and Output Size settings are the same. Note: Select Custom Paper Size to set a user-defined output size. 7.
Note: The Emphasize Thin Lines setting may reduce print speed, especially if the printer is connected wirelessly. Use a wired connection if you enable this setting. Note: Available options depend on the selected Select Target setting. 12. To see a preview of how your document will print, select Print Preview. (The preview appears after you click Print but before printing starts.) 13. To layout multiple print data or images for printing all at once, select Layout Manager.
Auto Sheet Feeder Selects cut sheets loaded in the auto sheet feeder. Sheet Selects the cut sheet loaded in the paper feeder. Parent topic: Selecting Basic Print Settings - Windows Print Mode Options - Windows You can select a Print Mode option to determine the color of your printouts. Color Select to print your document in color. Black Select to print your document in black and white (grayscale is supported). Black (Bi-Level) Select to print CAD drawings in black and white (grayscale is not supported).
Note: In most cases, you get better results by applying color management in your application, rather than in the printer driver. Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is required if color management is turned off.
Speed Select to prioritize print speed over print quality; quality may be reduced. Quality Select to prioritize print quality over print speed. Max Quality Select to use the maximum print quality; print speed may be slower. Quality Options Select print speed or print quality levels using a slider.
Using Layout Manager - Windows Layout Manager lets you include multiple pieces of print data created in different applications onto one sheet of paper for printing.
You can also place the same print data multiple times as shown here.
You can place print data in different sizes and orientations to maximize media usage, as shown here.
You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application.
3. Select the Layout Manager checkbox on the Printer Settings tab. 4. Choose an option for the Document Size setting that matches the size of the document in your application. 5. Click OK and then click Print, if necessary. The Layout Manager screen opens and displays one page in the layout. 6. Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data. The pages are added to the Layout Manager screen. 7.
8. Click File > Properties and select your print settings, including the size of the paper you are printing on. 9. Open the File menu on the Layout Manager screen and click Print. Note: To save the current job to a file, open the File menu on the Layout Manager screen, save the file, and close the Layout Manager screen. To open the saved file later for editing or reprinting, rightclick the printer icon in the Windows taskbar, click Layout Manager, and select the file.
• To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select the Page Layout checkbox and select the option you want. • To print on both sides of the paper, select the 2-sided Printing checkbox and select the options you want. • To rotate or flip the printed image, select the Rotate 180° or Mirror Image checkbox.
Selecting Advanced Settings - Windows You can select advanced printing settings on the Advanced tab. • To control how roll paper is cut after printing, select an Auto Cut option. Select other roll paper options as necessary. • To print on cut sheet paper with 14 mm margins above and below your print, select Vertical Centering. • To adjust the ink saturation level, select Advanced Media Control. • To create or edit custom printing settings, select Custom Settings.
Parent topic: Printing with Windows Roll Paper Options - Windows Select any of the available roll paper options. Note: Some settings may not be available, depending on the Roll Paper Option you selected for your paper size. Auto Cut • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin at the top and bottom of your image and automatically cuts the paper. These margins vary by media type and may be changed from their defaults using custom media settings.
Selecting Additional Settings - Windows You can run maintenance utilities and select additional settings that apply to all your print jobs on the Utility tab. • Click Nozzle Check to print a nozzle check pattern to check whether the print head nozzles are clogged. • Click Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Click Epson Status Monitor 3 to check the printer's status.
• Click Menu Arrangement to arrange the Select Setting, Media Type, and Paper Size options by frequency of use. • Click Export or Import to save the print settings to a file or import them from a file. This is useful when you want to select the same print settings on multiple computers. • Select a Language option for the language you want to use for the printer software screens.
2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To cancel printing, click Cancel. • To see print jobs waiting to print, click Print Queue.
1. Make sure the selected settings on the Printer Settings, Layout, and Advanced tabs are set to what you want to save. 2. Under the Select Setting dropdown menu, select Custom Settings. You see a window like this: 3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and click Save. 4. Do the following as necessary: • If you need to delete a group of settings you have created, select the name of the group of settings from the list and click Delete.
Parent topic: Saving, Sharing, and Customizing the Printer Settings Related tasks Selecting Basic Print Settings - Windows Printing Your Document - Windows Editing Print Setting Displays - Windows You can arrange the displayed print settings so you can easily select the settings you use most often. 1. Click the Utility tab in the printer software. 2. Select Menu Arrangement.
3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group. • To delete a group (folder), select the group and click Delete Group. • To hide a group, drag and drop it to Not Display. Note: If you delete a group, the group folder is deleted but the items within the folder remain. 5. Click Save.
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with Windows Related tasks Selecting Basic Print Settings - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1.
2. Select Printer Settings. You see the printer settings window. 3. Click the Utility tab. You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Printing with Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Software Update Settings. You see this window: 3. Do one of the following: • To change how often the software checks for updates, select a setting in the Check every menu. • To disable the automatic update feature, select the Never option. 4. Click OK to exit.
Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use.
4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK.
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 12. Click OK to save your settings. You see your application's Print window. 13. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Selecting Print Layout Options - Mac Selecting Advanced Settings - Mac Managing Color - Mac Sizing Printed Images - Mac Selecting Printing Preferences - Mac Printing Your Document - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document you want to print. 1. Open a document for printing. 2. Select the print command in your application.
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.
6. Select the size of the paper you loaded as the Paper Size setting. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. 7. Choose portrait or landscape as the Orientation setting. 8. Select Printer Settings from the pop-up menu. Note: In certain programs, you may need to select Advanced before you can select Printer Settings. For more information about printer settings, click the ? button.
10. Select the Paper Source setting that matches the paper feeding method you are using. Note: If you select Roll Paper, select the width of the roll as the Roll Paper Width setting. 11. Select the Media Type setting that matches the paper you loaded. Note: If you want to use paper settings that have been set in the printer's control panel, select Use Printer Settings. Note: Click Acquire Info to refresh the settings if you loaded or changed paper after opening the print window. 12.
Print Mode Options - Mac Color Mode Options - Mac Level Options - Mac Parent topic: Printing on a Mac Related tasks Selecting Advanced Settings - Mac Printing Your Document - Mac Paper Size Options - Mac You can select any of the Paper Size options in the Printer Settings menu to size your printed image. Same as Paper Size Sizes your printed image to fit the selected paper size. Fit to Roll Paper Width Sizes your printed image to fit the width of the roll paper you loaded.
Print Mode Options - Mac You can select a Print Mode option to determine the color of your printouts. Color Select to print your document in color. Black Select to print your document in black and white (grayscale is supported). Black (Bi-Level) Select to print CAD drawings in black and white (grayscale is not supported). Colored Paper (Yellow) Select if you are printing your document on yellow paper. This option is used for some poster applications.
Click Settings to open the Color Controls window, where you can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose from two Gamma settings, and use either a color circle or slide bar to adjust color. Parent topic: Selecting Basic Print Settings - Mac Level Options - Mac You can select a print speed or print quality priority for your printouts. Speed Select to prioritize print speed over print quality; quality may be reduced.
Parent topic: Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac You can select a variety of layout options by selecting Layout from the pop-up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
You see this window: Note: Some settings may not be available, depending on the selected paper source and the Roll Paper option you selected for your paper size. 2. Select one of the following Auto Cut settings: • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin at the top and bottom of your image and automatically cuts the paper. These margins vary by media type and may be changed from their defaults using custom media settings. 3.
• When Auto Cut is enabled, select the Save Roll Paper checkbox to have the printer cut the roll paper at the end of the image as positioned on the page. 4. If you want to adjust color density, click Settings, adjust the Black and Color settings, and click OK. Parent topic: Printing on a Mac Managing Color - Mac You can adjust the Color Matching settings to fine-tune the colors in your printout, or turn off color management in your printer software. 1.
Color Matching Options - Mac You can select from these settings on the Color Matching menu. ColorSync Prints using standard color profiles for your product and paper to help match image colors. EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. Parent topic: Managing Color - Mac Sizing Printed Images - Mac You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window.
1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Options. You see a screen like this: 4. Select any of the available printing options. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options tab.
Maintenance Call Notification Alerts you if the maintenance box is nearing capacity or needs to be replaced. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool.
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock.
You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click • To pause a print job, click the print job and click paused print job and click or Delete. or Hold. To resume a print job, click the or Resume. • To pause printing for all queued print jobs, click Pause or Pause Printer. • To display other printer information, click Settings or Supply Levels.
Note: If lines in your drawing are not printed properly, print the drawing using HP-GL/2 or HP RTL mode using the product control panel. 1. Open the file you want to print in your CAD software. 2. Click Plot and select your product as the printer. 3. Click Properties. 4. On the Device and Document Settings tab, click Custom Properties. You see the printer driver window: 5. Select the Document Size and Output Size settings as necessary. 6. Select the Source setting. 7. Select the Media Type setting. 8.
10. Start printing your drawing from the CAD software. Parent topic: Printing CAD Drawings Printing CAD Drawings in HP-GL/2 or HP RTL Mode You can change settings in your product's control panel to print CAD drawings using HP-GL/2 or HP RTL mode. This printing method is best for maps and blueprints, or when lines need to be emphasized. Note: Not all HP-GL/2 and HP RTL features are supported on the product. 1. Press the home button on your product, if necessary. 2.
You see this screen: 7. Change the settings as necessary. 8. Select the left arrow to return to the previous screen. 9. Select Printing Language. • If you are printing over USB, select USB and change the Printing Language setting to HP-GL/2. • If you are printing over a network, select Network and change the Printing Language setting to HP-GL/2. Note: Make sure you return the Printing Language setting to Auto when you are done printing in HP-GL/2 mode. 10.
Using Your Printer as a Copier You can connect a supported Epson scanner to your printer and print out enlarged scans on roll paper. The following Epson scanners are supported: • DS-530 • DS-7500 • DS-70000 Note: Visit the Epson website for the most updated list of supported scanners.
Parent topic: Using Your Printer as a Copier Placing Originals in the Scanner See your scanner's User's Guide for instructions on placing originals in the scanner. Note the tips below to prevent reduced print quality or other scanning problems: • You can copy only one side of a double-sided document at a time, even if your scanner supports double-sided scanning. Place the side you want copied facedown on the scanner glass or in the automatic document feeder (ADF).
2. Make sure roll paper is loaded in the printer. Note: Only roll paper is supported for enlarged copies. 3. Select Enlarged Copy. You see a screen like this: 4. Select the size of your original as the Original Size setting. 5. Select a Reduce/Enlarge option to set the output size. Note: If you select Auto Fit Page, the copy is enlarged to fit the width of the roll paper. 6. Select any other settings as necessary. 7. Select the number of copies as the Copies setting. 8.
Type Size Original size 5 × 7 inches (127 × 178 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) B4 (13.9 × 9.84 inches [353 × 250 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Output size A0 (33.1 × 44 inches [841 × 1189 mm])* A1 (23.4 × 33.1 inches [594 × 841 mm]) A2 (16.5 × 23.4 inches [420 × 594 mm]) B1 (27.8 × 39.4 inches [707 × 1000 mm])* B2 (19.7 × 27.
Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Paper Setting Menu Basic Settings Menu Printer Settings Menu Network Settings Menu System Administration Settings Menu Maintenance Menu Printer Status/Print Menu Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your printer works. 1. Press the home button, if necessary. 2.
4. Press the up or down arrow to move through the settings, or swipe up or down on the LCD screen. 5. To select a setting, select OK any time the OK option is displayed. You can also select a setting to toggle it on or off. 6. When you finish changing settings on a menu, press the left arrow button to go back or press the home button on the control panel to completely exit the menu. Parent topic: Using the Control Panel Menus Paper Setting Menu Select Paper Setting to customize paper options.
Advanced Media Setting menu (in the Roll Paper menu) Setting Options Description Platen Gap 1.6 Adjusts the distance between the print head and the paper; displayed when Custom Paper is selected as the Paper Type setting 2.1 Top/Bottom Margins Standard Top 3 mm/Bottom 3 mm Top 15 mm/Bottom 15 mm Top 45 mm/Bottom 15 mm Back Tension Auto The Standard margins are as follows for the top and bottom: • CAD/line drawings: 3 mm • Other: 30 mm Select a different value as necessary.
Setting Options Description Change Paper Type/Paper Paper Type Size Select Plain Paper, Coated Paper (Generic), or Premium Glossy Sheet. Select Others to choose another paper type.
Setting Options Description Sound Mute Select On to mute control panel sounds Normal Mode Button Press: Adjusts the volume of control panel sounds Error Notice: Adjusts the volume of error notifications Sound Type: Adjusts the type of control panel sounds Sleep Timer 1 to 210 minutes Selects the amount of time until the printer enters sleep mode Power Off Timer Various times Selects the amount of time until the printer turns off automatically Off Circuit Breaker Interlock Startup On Selects
Printer Settings Menu Select Settings > General Settings > Printer Settings to customize paper and printing options.
Setting Options Description Error Notice Paper Size Notice Select On to display an error message when the output size or paper type settings are different between the driver and printer Paper Type Notice Roll Paper Setup Detect Paper Meandering Select On to display an error message and stop printing if the printer detects the paper is skewed Print Cutting Guideline Select On to print cut lines on roll paper (if Auto Cut is turned off) Hold Paper Select to hold paper in the paper eject slot after
Setting Options Description Advanced Media Setting Platen Gap Select a larger value if print results are smudged by print head strikes Top/Bottom Margins The Standard margins are as follows for the top and bottom: • CAD/line drawings: 3 mm • Other: 30 mm Select a different value as necessary. Note: Left and right margins are always 3 mm.
Setting Options Description Quality Standard Select the print quality Speed Fine Super Fine Color Mode Color Select the color you want for printing Black/White Page Margins option Clip By Margins Adds the value selected for the page margin inside the hard clip area of the PS command of the data, or the size selected for the base output size Oversize Adds the value selected for the page margin outside the hard clip area of the PS command of the data (when Auto is selected) Adds the value selecte
Setting Options Description Resolution Standard Selects the print resolution; when Standard (the default setting) is selected, available resolutions depend on the selected paper type 300 dpi 600 dpi 1200 dpi Color Mode (Common) EPSON Standard (sRGB) Optimize the sRGB space and correct the color Business Graphics Perform color correction to optimize your images based on the sRGB space GIS Perform color correction when printing topographical maps Line Drawing Perform color correction when printi
Setting Options Description Line Merge On Select to merge the intersection of overlapping lines within the image according to the MC command of the data Off Select to move lines to be printed later to the front at intersections EPSON Standard (sRGB) Optimize the sRGB space and correct the color Business Graphics Perform color correction to optimize your images based on the sRGB space GIS Perform color correction when printing topographical maps Line Drawing Perform color correction when print
Selecting the Paper Settings for Each Source - Control Panel Printing CAD Drawings in HP-GL/2 or HP RTL Mode Network Settings Menu Select Settings > General Settings > Network Settings to configure your printer's network settings.
Setting Options Description Security Settings Admin Settings Lets you add or change the administrator password If you choose to add a password, set the Lock Setting to On to enable password entry for certain features and settings.
Maintenance Menu Select Settings > Maintenance to run nozzle checks, cleaning cycles, and other maintenance operations. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.
Cleaning the Auto Sheet Feeder Discharging Ink Removing and Installing Ink Cartridges Replacing the Maintenance Box Replacing the Cutter Printer Status/Print Menu Select Settings > Printer Status/Print to view current printer and network settings.
Replacing Ink Cartridges and Maintenance Boxes If a message appears or the icon appears above an ink color on the LCD screen, the cartridge is low or expended. When an ink cartridge is expended, printing stops and you need to replace the cartridge. You may also need to replace a cartridge that is more than six months old, or if your printouts do not look their best, even after cleaning and aligning the print head. The maintenance box stores ink that gets flushed from the system during print head cleaning.
2. Do one of the following: • Select the ink color icons at the top of the home screen. • Select Printer Status > Supply Status. You see a screen like this: Note: The displayed ink and maintenance box levels are approximate.
You see a screen like this: 2. Replace or reinstall the ink cartridge or maintenance box as indicated on the screen. Note: If any of the ink cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status.
You see this window: 3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update. • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status.
an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties.
3. Open the front cover. 4. Press the tab on the ink cartridge cover and lift to open the cover. 5. Push in the tab at the top of the ink cartridge and pull it out. Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children. 6. Gently shake the new ink cartridge for about 10 seconds. 7. Remove the cartridge from the package and peel off the yellow tape. Caution: Do not remove any other labels or seals, or ink may leak.
8. Insert the new cartridge and push it in firmly. 9. Repeat steps 6 to 8 as necessary to replace any other cartridges. 10. Close the ink cartridge cover and the front cover. Your product begins charging the ink delivery system. A message appears on the LCD screen when ink replacement is complete. Note: Do not open any covers or turn off the product during ink charging.
1. Open the maintenance box cover on the back of the product. 2. Pull out the maintenance box carefully without tilting it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. 3. Remove the new maintenance box from the package. Caution: Do not touch the chip on the side of the maintenance box or you may damage the product.
4. Align the groove on the maintenance box with the rails inside the product and insert it fully. 5. Place the used maintenance box in the bag supplied with the new box and seal the bag. Note: Dispose of the used maintenance box carefully. 6. Close the maintenance box cover.
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Adjusting Print Quality Using the Product Control Panel Cleaning the Auto Sheet Feeder Cleaning the Roll Paper Feeder Print Head Maintenance If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles.
2. Press the home button, if necessary. 3. Select Settings > Maintenance > Print Head Nozzle Check. You see a screen like this: 4. If you want to change the paper source that the nozzle check pattern prints on, select Paper Source. Otherwise, select Start to print the nozzle check pattern. The nozzle check pattern prints. 5. Check the printed pattern to see if there are gaps in the lines.
6. Do one of the following: • If there are no gaps in the pattern, select the icon. • If there are gaps or the pattern is faint, select the Start to clean the print head. icon on the Head Cleaning screen. Select If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
You see a window like this: 4. Click Print. The nozzle pattern prints.
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps in the pattern, click Finish. If there are gaps or the pattern is faint, click Clean. If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Parent topic: Print Head Maintenance Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure roll paper or cut sheet paper is loaded in the printer. 2. Press the home button, if necessary. 3. Select Settings > Maintenance > Head Cleaning. You see a screen like this: 4. Select Start to begin the cleaning cycle. When the cleaning cycle is finished, the appears.
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
You see a window like this: 4. Click Start to begin the cleaning cycle. When the cleaning cycle is finished, the appears. power light stops flashing and a confirmation screen Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage it. 5. Click Print Nozzle Check Pattern. The nozzle pattern prints.
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
You see a screen like this: 3. Select Start to begin the cleaning cycle. When the cleaning cycle is finished, the appears. power light stops flashing and a confirmation screen Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage it. 4. Select Yes > Start to print a nozzle check pattern. The nozzle pattern prints.
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged, contact Epson for support.
3. Make sure the correct paper type is selected on the product control panel. 4. Select Settings > Maintenance > Print Quality Adjustment. You see a screen like this: 5. If you want to change the paper source that the adjustment pattern prints on, select Paper Source. Otherwise, select Start to print the adjustment pattern. The first set of adjustment patterns prints. Note: If you are printing on cut sheets in A2 (16.5 × 23.
Cleaning the Auto Sheet Feeder If ink smears on a printout when printing from the auto sheet feeder (especially on glossy paper), you can clean the auto sheet feeder roller to remove excess ink. Note: If ink smears when printing on glossy paper, we recommend printing individual cut sheets one at a time instead of using the auto sheet feeder. 1. Load a few sheets of plain paper in the auto sheet feeder. 2. Press the home button, if necessary. 3. Select Settings > Maintenance > Paper Guide Cleaning.
Cleaning the Roll Paper Feeder If ink smears on a printout when printing on roll paper or cut sheets, you can clean the roll paper feeder to remove excess ink. 1. Make sure roll paper is loaded in the printer. 2. Press the home button, if necessary. 3. Select Paper Setting > Roll Paper > Feed/Cut Paper. 4. Press and hold 5. Select Forward until there are no ink smears on the ejected roll paper. Cut to cut the roll paper.
Maintenance and Transportation See the instructions in these sections to maintain your printer for optimum results, or to move or transport your printer. Replacing the Cutter Moving or Transporting Your Product Replacing the Cutter If you notice that your paper does not cut cleanly, you may need to replace the cutter. You will need a Phillips-head screwdriver. Caution: Do not remove the protective material from the new cutter until instructed to do so.
4. Use a Phillips-head screwdriver to loosen the screw holding the cutter in place and carefully remove the cutter. Place the cutter in a plastic bag and dispose of it properly. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
5. Align the pins on the new cutter with the holes in the product and insert the cutter. Tighten the cutter screw securely. Note: Make sure the screw is tightened securely, otherwise the cut position may be slightly shifted or skewed. 6. Remove only the protective material from the cutter shown here.
Note: Do not remove the protective piece shown here. 7. Select OK. The cutter moves into position and cuts off the protective piece. Remove the protective piece from the printer. 8. Close the cutter cover. Parent topic: Maintenance and Transportation Related references Optional Equipment and Replacement Parts Moving or Transporting Your Product If you need to move or transport your product, prepare it as described here.
5. Remove the output tray, if necessary. 6. Close all covers on the product. 7. For a product without a stand, have at least two people lift the product using the indented areas as shown. Warning: The product is heavy and requires two or more people to move it. 8. For a product with a stand, do the following: • Close the paper basket. • Release the caster locks. • Move the product on an even floor surface. • Lock the casters after the product has been moved.
Print Head Cleaning Discharging Ink If you need to move or transport your product when the temperature is 14°F (–10°C) or lower, you must first discharge the ink to keep the print head in optimum condition. Note: The maintenance box needs enough capacity to discharge the ink. Replace the maintenance box first if the remaining capacity is low. 1. Turn on the product. 2. Remove all the paper from the product. 3. Press the home button, if necessary. 4.
Caution: Do not open the cover or turn off the product while ink is discharging. 8. When a message appears on the LCD screen, open the front cover and the ink cartridge cover again. 9. Reinsert all the ink cartridges. 10. Close the ink cartridge cover and the front cover. The product automatically turns off.
Solving Problems Check these sections for solutions to problems you may have using your product.
Product Status Messages You can often diagnose problems with your product by checking the messages on the LCD screen. LCD screen message Condition/solution Cannot recognize ink cartridges. Remove and reinsert the ink cartridge. If the message persists, insert a new ink cartridge. Make sure the ink cartridges are at room temperature. Try installing again. Ink is low. The ink is low. Make sure you have a replacement ink cartridge handy. The maintenance box is Remove and reinsert the maintenance box.
LCD screen message Condition/solution Printer Error Turn off the printer, disconnect the power cable from the outlet and from the printer, and reconnect it. Turn on the printer again. If the message persists, contact Epson for support and provide them with the displayed printer error code. Printer error. Turn the power off and on again. If the problem persists, contact Epson Support.
You see a screen like this: 3. Select one of these options: • Network Settings: Resets all network settings. • Clear All Data and Settings: Resets all control panel settings except date and time, length unit, and language settings. You see a confirmation screen. 4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Printer Problems Check these sections if you have problems operating your product.
Parent topic: Solving Printer Problems LCD Screen Shuts Off If the LCD screen shuts off intermittently, the printer may be in sleep mode. Try these solutions: • Press any of the buttons on the control panel to exit sleep mode. • You can adjust the delay time before the product enters sleep mode in the Basic Settings menu.
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router. • Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list.
• Make sure your product is not connected to a guest network. • If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: Uninstall your product software. 3. Restart your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it.
Cannot Print Over a Network If you cannot print over a network, try these solutions: • Make sure that your product is turned on. • Make sure you install your product's network software as described in your product documentation. • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
• Check your wired LAN router or access point to see if the LED for the port to which your product is connected is on or flashing. If the link LED is off, try the following: • Make sure the Ethernet cable is securely connected to your product and to your router, access point, switch, or hub. • Try connecting your product to a different port or a different router, access point, switch, or hub. • Try connecting with a different Ethernet cable.
• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try connecting with the spare cable. • Check the model and specifications of the interface cable to see if the cable is appropriate for your computer and printer. • If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your printer directly to your computer instead of the hub. • Make sure the USB hub is recognized correctly on the computer.
Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first). • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick. • Follow any special loading instructions that came with the paper. • If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary.
Printout Quality Problems If your printout does not cut cleanly or does not eject into the paper basket*, try these solutions: • Replace the cutter. • Manually cut the paper after the image is printed. Make sure the Auto Cut setting is turned off. • Use your hands to lightly press the paper into the paper basket as it is ejected from the printer. • If the paper creases as it ejects into the paper basket, close the paper basket and support the printout with your hands before it touches the floor.
3. Cut the paper above the paper feed slot. 4. Close the roll paper cover and the cut sheet cover. 5. Remove the jammed paper from the front of the product. 6. Open the front cover and remove any other jammed paper as necessary. Note: Do not touch the print head. 7. Close the front cover. 8. Turn the printer off and on.
9. Cut the edge of the roll paper straight horizontally, and reload the roll paper. Note: Make sure to cut off any jagged or folded sections of paper. Parent topic: Solving Paper Problems Related tasks Loading Roll Paper Cutting Roll Paper Manually Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the product, follow the steps here to clear the jam. 1. Remove any jammed paper from the front of the product. 2. Open the front cover.
3. Remove any other jammed paper as necessary. Note: Do not touch the print head. 4. Close the front cover. 5. Turn the printer off and on. 6. Reload a cut sheet. Parent topic: Solving Paper Problems Related tasks Loading Single Cut Sheets Loading Paper in the Auto Sheet Feeder Solving Print Quality Problems Check these sections if you have problems with print quality.
• Make sure your paper meets the specifications for your product. • Make sure the paper is not wrinkled, folded, or bent. • Make sure your ink cartridges have not expired. For best results, use ink cartridges before the expiration date printed on the package (within six months of installation in the printer). Replace expired cartridges with new ones. • Shake the cartridges before installing them in the printer.
Removing and Installing Ink Cartridges Checking Ink Cartridge and Maintenance Box Status on the LCD Screen Creating Custom Paper Configurations Lines Are Misaligned You may see vertical lines in the (bi-directional) print output. If this occurs, try these solutions: • Perform a print quality adjustment. • Make sure you selected the correct Media Type setting in the printer driver that matches the paper loaded in the printer.
Related references Paper Specifications Paper Setting Menu Printer Settings Menu Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Creating Custom Paper Configurations Cleaning the Auto Sheet Feeder Cleaning the Roll Paper Feeder Prints are Not Positioned Properly If your prints are not positioned properly on the media, try these solutions: • Make sure your print settings in the control panel and the printer driver match.
Parent topic: Solving Print Quality Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Advanced Settings - Windows Selecting Advanced Settings - Mac Cannot Make Enlarged Copies from Scanner If you cannot make enlarged copies from a scanner connected to your printer, try these solutions: • Make sure all cables are securely connected and the scanner is turned on. • Make sure the scanner connected to the printer is compatible.
Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue. Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation.
4. Run the file you downloaded. 5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-4637766) in the U.S. or 800-807-7766 in Canada.
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should meet these requirements. OS X version Mac OS X 10.7 through macOS 10.15.x CPU Core 2 Duo 3.
Thickness 0.002 to 0.008 inch (0.05 to 0.21 mm) Weight Up to 6.61 lbs (3 kg) Cut sheet paper (auto sheet feeder) Size A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) Thickness 0.005 to 0.01 inch (0.12 to 0.27 mm) Loading capacity Plain paper: 50 sheets Other paper types: 5 sheets Cut sheet paper (1 sheet) Width SureColor T2170/T3170: 8.23 to 24 inches (210 to 610 mm) SureColor T5170: 8.
Printable Area Specifications Roll paper Note: Margins may change depending on the Top/Bottom Margins setting that you select. The numbers below are the standard settings. 1 Printable width: SureColor T2170/T3170: 12.95 to 24 inches (329 to 610 mm) SureColor T5170: 12.95 to 36 inches (329 to 914 mm) 2 Printable length: 11 to 708.67 inches (279.4 to 18000 mm) 3 Left/right margin: 0.12 inch (3 mm) minimum 4 Bottom margin: 0.12 to 1.77 inches (3 to 45 mm) 5 Top margin: 0.12 to 1.
Cut sheet (auto sheet feeder) 1 Printable width: 8.27 to 11.69 inches (210 to 297 mm) 2 Left/right/top/bottom margin: 0.12 inch (3 mm) 3 Printable length: 10.98 to 16.
1 Printable width: SureColor T2170/T3170: 8.27 to 24 inches (210 to 610 mm) SureColor T5170: 8.27 to 36 inches (210 to 914 mm) 2 Left/right/top/bottom margin: 0.12 inch (3 mm) 3 Printable length: 11 to 50.87 inches (279.4 to 1292 mm) Parent topic: Technical Specifications Ink Cartridge Specifications Note: We recommend that you use genuine Epson cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage.
Cartridge dimensions 80 ml: Width: 1.61 inches (41 mm) Depth: 3.82 inches (97 mm) Height: 1.95 inches (49.5 mm) 50 ml/26 ml: Width: 1.06 inches (27 mm) Depth: 3.82 inches (97 mm) Height: 1.95 inches (49.5 mm) Parent topic: Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications SureColor T2170 Height 9.05 inches (230 mm) Width 38.19 inches (970 mm) Depth 20.0 inches (505 mm) Weight 57.
Weight 57.52 lb (27 kg) (without ink cartridges or output tray) SureColor T5170 Dimensions include the opened paper basket and the attached output tray. Height 35.94 inches (913 mm) Width 49.92 inches (1268 mm) Depth 38.67 inches (982 mm) Weight 101.41 lb (46 kg) (without ink cartridges or output tray) Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50/60 Hz Rated current 1.
Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Operating (recommended): 59 to 77 °F (15 to 25 °C) Storage (before unpacking): –4 to 140 °F (–20 to 60 °C) 1 month at 104 °F (40 °C) Storage (after unpacking): 14 to 104 °F (–10 to 40 °C) 1 month at 104 °F (40 °C) Humidity Operating: 20 to 80% RH (non-condensing) Operating (recommended): 40 to 60% RH Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications Interface type High-Speed USB port comp
Communication mode Infrastructure Wi-Fi Direct (Simple AP) (not supported for IEEE802.11b) Security Protocols • SSL/TLS (HTTPS Server/Client, IPPS) • IEEE802.1X • IPsec/IP Filtering • SMTPS (STARTTLS, SSL/TLS • SNMPv3 Ethernet Standards IEEE802.3i (10BASE-T) IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE-T) IEEE802.3az (Energy Efficient Ethernet); connected device should comply with IEEE802.3az standards Note: Use a category 5 or higher shielded twisted pair cable for all interfaces.
This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions.
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating.
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped or the cabinet damaged; if the product does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions. • Leave the ink cartridges installed.
• If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the product. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area. • To ensure print quality, use an ink cartridge before the date printed on its package.
FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception.
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement, (c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson also agree, notwithstanding Section 1.
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling 1-800-352-5267, and under the rules set forth in this Agreement.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement. d) Award in Your Favor.
Trademarks EPSON®, SureColor®, and PrecisionCore® are registered trademarks and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Apple, App Store, AirPrint, AirPrint logo, iPad, iPhone, iPod touch, Mac, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. Wi-Fi Direct® is a registered trademark of Wi-Fi Alliance®.
A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic: Notices A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.
