Epson® SureLab® D800 Series Operation Guide
Copyrights and Trademarks Copyrights and Trademarks EPSON®, SureLab®, and UltraChrome® are registered trademarks, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Epson PreferredSM and Epson StoreSM are service marks of Epson America, Inc. Apple, Mac, OS X, and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. Windows is a registered tradermark of Microsoft Corporation in the United States and/or other countries.
Contents Contents Attaching the Print Tray (Optional) . . . . . . . . . . 44 Attaching the Large Print Tray Optional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Introduction Meaning of Symbols. . . . . . . . . . . . . . . . . . . . . . . . 5 Screen Shots in the Guide. . . . . . . . . . . . . . . . . . . . 5 Printer Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Rear. . . . . . . . . . . . . . .
Contents When a Problem Cannot be Cleared. . . . . . . . . . . 99 Appendix Consumables and Optional Items. . . . . . . . . . . . . 100 Notes on Moving the Printer. . . . . . . . . . . . . . . . 101 Preparing to Move. . . . . . . . . . . . . . . . . . . . . . 102 After Moving. . . . . . . . . . . . . . . . . . . . . . . . . 102 Printer Specifications. . . . . . . . . . . . . . . . . . . . . . 103 Standards and Approvals. . . . . . . . . . . . . . . . . 104 Necessary space. . . . . . . . . . . . . . . . . .
Before Use Introduction Meaning of Symbols Warning: Warnings must be followed to avoid serious bodily injury. Caution: Cautions must be followed to avoid damage to this product or bodily injury. c Important: Important must be followed to avoid damage to this product. Note: Notes contain important information on the operation of this product. Screen Shots In the Guide ❏ Screen shots used in this manual may differ to the actual screens.
Before Use Printer Parts Front A Top cover Open when a paper jam occurs or to perform maintenance. B Status display light This light indicates when the printer's status is normal or if an error has occurred. See “Lights” on page 12 C button Press to replace the roll paper. The roll paper is wound back to the replacement position. See “Replacing Paper” on page 25 D Power button E Ink light (orange) See “Lights” on page 12 F Cartridge cover (left) Open when replacing ink cartridges.
Before Use G Scrap paper box Holds waste paper that is cut off during printing. Empty the scrap paper box when you replace the paper. Needs to be removed when loading or removing paper. See “Emptying the Scrap Paper Box” on page 61 H Print tray (optional)/Large print tray (optional) Holds the ejected print outs.
Before Use L Maintenance Tank Container that holds waste ink.
Before Use Rear A Exhaust vent Exhausts air used to cool the printer internally. B AC inlet C USB port D Airflow vent Takes in air to cool the printer internally. E Lock lever Releases the lock for the rear cover. F Rear cover Open when a paper jam occurs or to perform maintenance.
Before Use Paper Feed A Inner edge guide Set this to the width of the roll paper. B Roll paper spindle Holds the roll paper. C Knob Turn this to rewind the roll paper onto the roll paper spindle. D Front edge guide Set this to the width of the paper. E Paper light (blue) Indicates the paper insertion status for the roll paper feeder. On: Paper is loaded correctly. Off: Paper is not been loaded. F Paper slot Insert the leading edge of the roll paper here.
Before Use Print head A Print head Do not touch the print head unless you are removing a paper jam. Manually moving the print head may damage the printer. B Platen Clean the platen if the back of the printed paper is dirty. See “Cleaning the Platen” on page 63 Roll paper spindle A Adapter Insert into the ends of the roll paper's roll core on the left and right to secure it.
Before Use Lights A B light (blue) Indicates the printer's operational status: On: The printer is ready to print. Flashing: The printer is printing, initializing, performing maintenance, etc. Off: The printer is not on, or printer operations have stopped due to an error. light (orange) Indicates the printer's error status: On: An error has occurred, the printer is performing error recovery operations, or a printer system error has occurred. Off: No error.
Before Use D light (orange) Indicates the status of the maintenance tank: On: There is not enough free space in the maintenance tank, or an error has occurred because the maintenance tank was not recognized correctly. See “Replacing the Maintenance Tank” on page 56 Off: No error. E Ink light (orange) Indicates the status of the ink cartridges: On: There is not enough ink in the ink cartridge, or the ink cartridge was not recognized correctly. See “Replacing Ink Cartridges” on page 48 No error.
Before Use Safety Instructions To use this printer safely, be sure to read the manual supplied with the printer before use. Not handling this printer as described in the supplied manual could cause a breakdown of the printer or an accident. To resolve any unclear points regarding the printer, keep this manual on hand at all times.
Before Use Notes on Installation Warning Do not block the printer's airflow vents. If the airflow vents are blocked, the internal temperature rises and could cause a fire. Do not cover with a cloth or other materials and do not install in an area with poor ventilation. Make sure to leave enough space around the printer. See the Start Here sheet for more information.
Before Use Warning Except as instructed in the documentation, do not disassemble the printer. Making repairs yourself is extremely dangerous and must not be attempted. Do not use the printer in locations where flammable or explosive gas may be present in the atmosphere. Also, do not use sprays containing flammable gas inside or around this printer. A fire could ignite. Except as instructed in the documentation, do not perform any other wiring. A fire could ignite.
Before Use Notes on the Power Supply Warning Use only the type of the power supply indicated on the label. Electric shock or fire could occur. Do not use the power plug if any foreign materials such as dust are stuck to it. Electric shock or fire could occur. Make sure the power plug is fully inserted into the electrical outlet. Electric shock or fire could occur. Do not use the power cable if it is damaged. Electric shock or fire could occur. Contact your local dealer if the power cable is damaged.
Before Use Caution For safety reasons, when the printer is not used for an extended period of time, unplug the power cable from the electrical outlet. Notes on Consumables Caution If ink gets in the eyes or mouth, or stains the skin, treat the area as follows: ❏ If ink adheres to your skin, immediately wash it off using soapy water. ❏ If ink enters your eyes, rinse immediately with water. Failure to observe this precaution could result in bloodshot eyes or mild inflammation.
Before Use Notes on Usage Notes when Handling the Main Unit ❏ Do not suddenly change the temperature in the room where this printer is installed. If the temperature changes suddenly, drops of water (condensation) could occur inside the printer which may have an adverse effect on operations. ❏ Use the printer in an environment with a temperature of 50 to 95°F (10 to 35°C), and a humidity of 20 to 80%. When the printer is placed on a system rack, make sure the environment of the rack is within these ranges.
Before Use ❏ Do not use paper that is wrinkled, scuffed, torn, or dirty. ❏ If the printer is left with paper loaded for some time, the leading edge of the paper may curl and print quality may decline. Epson recommends removing paper from the printer when it is not in use.
Before Use Notes on storage Before and after opening the paper, store it in an environment that is not subject to direct sunlight. If paper is not used after it has been opened, remove it from the roll paper spindle and wind it up before storing it in the original packaging. Notes on printing Make sure that the leading edge of the paper is perpendicular to the long side and cut completely straight. Storing and displaying print outs ❏ Make sure you do not rub or scratch the printed side.
Before Use ❏ Even while nothing is printed, the printer uses ink from all cartridges during head cleaning and other maintenance operations to keep the print head in good condition. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance. ❏ Do not leave the printer without ink cartridges installed. The inks inside the printer may dry and you may not be able to print.
Printing Methods Printing Methods Basic Printing Methods See the "Printer Driver Operation Guide" for more details on the printer driver. A Load paper into the printer. See “Replacing Paper” on page 25 B Display the print screen for the application you are using. Click Print (or Print...) from the File menu. Operations may differ depending on the application software being used. See the manual supplied with the application for more details.
Printing Methods D Select any of the settings as necessary. Mac: Windows: See the "Printer Driver Operation Guide" for an explanation of each setting item. E When you have finished, click OK. F On the application's print screen, click Print (or Print...) to start printing.
Replacing Paper Replacing Paper This section explains how to remove paper from the roll paper feeder and load new paper. c Important: Make sure the Paper Type setting in the Maintenance Tool matches the paper being loaded. Change the Paper Type setting immediately after replacing paper. See “Changing Paper Settings” on page 38 Note: ❏ If the leading edge of the paper is ragged, cut it in a straight line with a pair of scissors and then load it.
Replacing Paper ❏ See “Attaching the Roll Paper” on page 32 ❏ See “Attaching the Roll Paper Spindle” on page 33 ❏ See “Changing Paper Settings” on page 38 26
Replacing Paper Recording the Remaining Paper Level If necessary, make a note of the paper level before replacing the paper. Windows A Open the Print Settings menu. B Click Display Printer Status. C Make a note of the Paper Level from Paper Setup from Printer.
Replacing Paper Mac A Start the Maintenance Tool. See the following for information on starting the Maintenance Tool. See “Error Messages (Mac)” on page 71 B Click Printer Window. The Printer Window screen is displayed. C Make a note of the Paper Level from Paper Setup from Printer.
Replacing Paper Removing the Roll Paper Spindle from the Printer c Important: When the M light is lit and paper is ejected from the eject slot, the printer is out of paper. A Check that the printer's light is lit and isn't flashing. c Important: Make sure the power is on before replacing paper. B Press the C Remove the scrap paper box and empty out the scrap paper. button and wait until the M light turns on.
Replacing Paper D Grip the handle to release the roll paper feeder and pull it out. c Important: If you cannot remove the roll paper feeder for some reason, do not try to pull it out by force. Paper may be jammed inside the printer. Remove the paper by following the procedure in "Paper is Jammed in the Internal Paper Feeder". See “Paper is Jammed in the Internal Paper Feeder” on page 92 E Remove the roll paper spindle.
Replacing Paper Removing the Roll Paper from the Spindle A Stand the roll paper spindle on a flat surface and remove the gray adapter. B Remove the paper. Note: After carefully rewinding the paper, place it in its original packaging, and then store the paper.
Replacing Paper Placing Roll Paper on the Spindle A Remove the new paper from its packaging, and stand it on a flat, clean surface. Wipe the edge of the paper with a soft, clean cloth several times to remove any dust. Flip the paper roll and repeat the process. B Place the paper roll on the spindle so that the paper winds clockwise.
Replacing Paper C Insert the gray adapter onto the spindle and press down until there is no gap between the adapter and the roll paper. Inserting the Roll Paper Spindle A To adjust the position of the inner edge guide, lift it towards you slightly and slide it to the width of the roll paper.
Replacing Paper B Hold the roll paper spindle in the orientation shown below, and place it in front of the roll paper feeder. Remove any tape or protective material from the paper. If the leading edge of the paper is not straight, cut it in a straight line with a pair of scissors. C Load the roll paper spindle in the roll paper feeder with the gray adapter on the left. Check that the roll paper spindle fits between the rollers as shown.
Replacing Paper D Lift the front edge guide and slide it to the width of the paper. E Insert the leading edge of the paper into the paper feed slot until the paper light turns on. Make sure the leading edge is cut straight across to avoid paper feeding problems.
Replacing Paper Note: If the paper light does not turn on, turn the knob counter clockwise, and then insert the paper again. F Push the roll paper feeder into the printer. G Carefully roll the paper into the printer to remove any slack.
Replacing Paper c Important: If the paper is slack, print quality may decline, and paper jams could occur. H Attach the scrap paper box. Check that the printer's light is off. c Important: If the paper is left loaded in the printer for long periods of time, the leading edge of the paper may curl and print quality may decline. Epson recommends removing paper from the printer when it is not in use.
Replacing Paper Changing Paper Settings After replacing paper, set the Paper Type and the Paper Level in the Maintenance Tool. See the "Maintenance Tool Operation Guide" for more details on the Maintenance Tool. Windows Set the Paper Type and Paper Level in Paper Settings - Current media, and then click Set. The paper width set in Paper Width is displayed.
Replacing Paper Mac A Click Operation Condition Settings on the Maintenance Tool's main screen. B Select Change the paper type and the paper remaining. When this is selected, you can change the Paper Type and Paper Level.
Replacing Paper C Set the Paper Type and the Paper Level, and then click Set. The paper width set in Paper Width is displayed.
Ejecting Paper Paper Output Printed paper is ejected from the front of the printer. Epson recommends that you use genuine Epson paper (available in 5, 6, or 8 inch widths), but you can use a variety of roll paper in sizes from 3.5 to 8.3 inches wide. By attaching the optional print tray or large print tray, you can collect multiple print outs. See the following for more details.
Ejecting Paper c Important: ❏ Do not pull paper that is being ejected. ❏ When paper is being ejected from the front, do not pull it or raise it higher than the output slot. Otherwise, print quality may decline. Note: When removing the scrap paper box, make sure you remove the print tray first. Print tray (optional) After printing, the paper is cut to the specified size and ejected to the print tray.
Ejecting Paper Large print tray (optional) After printing, the paper is cut to the specified size and ejected to the large print tray.
Ejecting Paper Attaching the Print Tray (Optional) A Tilt to insert the hooks, and then lower to hook it in place.
Ejecting Paper B When the length of the print size is 3.5 to 4 inches (89 to 102 mm), place the hooks into the top holes. When the length of the print size is 4 to 8 inches (102 to 203 mm), place the hooks into the bottom holes.
Ejecting Paper Attaching the Large Print Tray (Optional) A Tilt to insert the hooks, and then lower to hook it in place.
Ejecting Paper B Pinch the handle and move it to match the length of the printer size.
Replacing Ink Cartridges Replacing Ink Cartridges Caution: ❏ Do not disassemble ink cartridges. If disassembled, ink could get in your eyes or adhere to your skin. ❏ Do not shake the ink cartridges too vigorously; this can cause them to leak. ❏ Keep ink cartridges out of the reach of children and do not drink the ink. ❏ If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
Replacing Ink Cartridges Checking from the Computer Windows A Click Display Printer Status in the printer driver .
Replacing Ink Cartridges B Check how much ink remains. When you have finished checking, click OK.
Replacing Ink Cartridges Mac A Start the Maintenance Tool. See the following for information on starting the Maintenance Tool. See “Error Messages (Mac)” on page 71 B Click Printer Window on the main screen. The Printer Window screen is displayed. C Check how much ink remains. When you have finished checking, click OK.
Replacing Ink Cartridges Replacing the Ink c Important: ❏ Install ink cartridges into each slot. You cannot print if any of the slots are empty. A B Check that the printer's If the light is on. light is flashing, the printer is operating. Wait until all operations have stopped. The ink light indicates if it is necessary to replace the ink cartridges. In this example we are replacing the Y (yellow) cartridge. The procedure is the same for the other colors.
Replacing Ink Cartridges C Open the cartridge cover on the side that needs to be replaced. D Gently push in the empty ink cartridge so that it pops out a little, and then remove. A warning buzzer sounds when you open the cover. See the following for more information on disposing of ink cartridges.
Replacing Ink Cartridges c Important: Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the surrounding area when removing the cartridges. E Remove the new ink cartridge from the box. c Important: ❏ Do not touch the chip (A) on the ink cartridge. Doing so may affect normal operation and printing. ❏ Do not touch the ink supply port (B) on the ink cartridge. Ink could leak out.
Replacing Ink Cartridges F Slide the ink cartridge all the way into the printer. G Close the cartridge cover. H Check that the printer's light is lit and isn’t flashing.
Replacing the Maintenance Tank Replacing the Maintenance Tank The maintenance tank absorbs ink consumed during head cleaning. This section explains how to replace used maintenance tanks. c Important: After removing the maintenance tank, do not leave the cartridge cover open, install a new tank immediately. Checking the Free Space in the Maintenance Tank Checking from the Printer When it is time to replace the maintenance tank, the printer's See “Lights” on page 12 56 light turns on.
Replacing the Maintenance Tank Checking from the Computer Windows A Click Display Printer Status in the printer driver. B Check the free space in the maintenance tank. When you have finished checking, click OK.
Replacing the Maintenance Tank Mac A Start the Maintenance Tool. See the following for information on starting the Maintenance Tool. See “Error Messages (Mac)” on page 71 B Click Printer Window on the main screen. The Printer Window screen is displayed. C Check the free space in the maintenance tank. When you have finished checking, click OK.
Replacing the Maintenance Tank Replacement Procedure A Check that the printer's If the light is on. light is flashing, the printer is operating. Wait until all operations have stopped. B Open the cartridge cover on the right. C Be careful not to tilt the maintenance tank, and remove it carefully. A warning buzzer sounds when you open the cover. Push up, and then pull it out. See the following for more information on disposing of maintenance tanks.
Replacing the Maintenance Tank D Prepare a new maintenance tank. c Important: Do not touch the chip on the maintenance tank. Doing so may affect normal operation and printing. E Insert the new maintenance tank. F Close the cartridge cover. G Check that the printer's light is lit and isn’t flashing.
Emptying the Scrap Paper Box Emptying the Scrap Paper Box Scraps of paper cut during printing accumulate in the scrap paper box. You need to empty out the paper scraps before the box is full. Check visually how much scrap paper has accumulated in the box. Empty the scrap paper box when you replace the paper. A Check that the printer's If the light is on. light is flashing, the printer is operating. Wait until all operations have stopped. B Remove the scrap paper box. C Empty out the scrap paper.
Emptying the Scrap Paper Box D Attach the scrap paper box. E Check that the printer's Insert the bottom section, and then push the top section into place. light is lit and isn’t flashing.
Cleaning the Platen Cleaning the Platen When the back of print outs is dirty, paper dust has accumulated on the platen. Follow the steps below to clean the platen. Perform cleaning with the power on. A Press the B Open the top cover by sliding it forward. button and wait until the M light turns on. c Important: ❏ Do not move the print head unit manually with too much force. ❏ Do not touch the rollers inside the printer. This could cause print outs to be soiled.
Cleaning the Platen C Wipe off any paper dust (this is normally white dust) on the platen (the blue sections in the following figure) with a commercially available cotton swab. c Important: Do not use a dirty swab when cleaning the platen. D Wipe off any paper dust that has accumulated in the borderless absorbent areas (the blue sections in the following figure) with a commercially available cotton swab.
Cleaning the Platen E If there is no paper dust on the right side of the platen, go to step 7. If there is paper dust on the right side of the platen, press the button for three seconds. The print head moves to the left. F Perform steps three and four to wipe off any paper dust. G Press the H button for three seconds. The print head moves to the right. Close the top cover.
Maintenance Maintenance Maintenance Tool With the Maintenance Tool, you can perform various adjustment and maintenance operations from your computer. Windows In operator mode, you can only use Current media for Printer maintenance and Paper Settings. Items of the Main Screen Settings Printer maintenance Perform print head maintenance functions such as Diagnostic Cleaning, Forced Cleaning, and Nozzle Check. Paper Settings Set the Paper Type and the Paper Level.
Maintenance Regular Maintenance To keep your printer working correctly and to prevent any issues with print quality, perform the regular maintenance described below. Check Part Contents Checking Time Reference Scrap paper box Empty out the scrap paper. When replacing paper See “Emptying the Scrap Paper Box” on page 61 Airflow vent Clean the airflow vent filter with a vacuum cleaner.
Troubleshooting Troubleshooting Note: See the "Printer Driver Operation Guide" for more details on troubleshooting the printer driver. See Printer Driver Operation Guide" - "Troubleshooting" When an Error Occurs Light Status When the warning buzzer sounds or the lights turn on or flash, check the solutions in the following table and take the recommended steps.
Troubleshooting Light Indicator M light on Warning Buzzer* None Problems and Solutions There is no paper loaded in the roll paper feeder. Load the paper. Paper light off See “Replacing Paper” on page 25 light on The warning buzzer continues to sound intermittently until you remove the scrap paper box. Operations have stopped because an error has occurred, the printer is performing error recovery operations, or a printer system error has occurred. ❏ the following to solve the problem.
Troubleshooting Light Indicator light on M light on Paper light off Warning Buzzer* The warning buzzer continues to sound intermittently until you remove the scrap paper box. light on M light flashing Problems and Solutions There is no paper loaded in the roll paper feeder, or the paper has run out. Load the paper. See “Replacing Paper” on page 25 Paper is jammed or the paper has not been fed correctly. Clear the paper jam, or feed the paper again.
Troubleshooting Error Messages (Windows) Error messages are displayed when an error occurs in the printer while printing. The code, error details, and solutions are displayed on the screen. Error Messages (Mac) When errors occur in the printer while printing, you can check the content of the error and solutions with the Maintenance Tool. Click Printer Window to display a detailed error message. See the "Maintenance Tool Operation Guide" for more details on the Maintenance Tool.
Troubleshooting B Select the printer and click Options & Supplies > Utility > Open Printer Utility. Errors and Solutions (Windows) Check the details of the error displayed, and then take the necessary measures. Code W-2301 to W-2303 W-2305 to W-2306 Message What to do Cannot perform [Detect Clogging] correctly. Start [Maintenance tool], select [Printer maintenance] and perform [Diagnostic Cleaning]. Contact service support if the error continues to occur.
Troubleshooting Code W-1302 Message What to do Cartridge cover (right) open. When replacing a cartridge, check the location and the cartridge type. Close the cartridge cover. W-1303 Cartridge cover (left) open. When replacing a cartridge, check the location and the cartridge type. Close the cartridge cover. W-1304 Top cover open. Rear cover open. Close the rear cover. If a message is displayed, check the details. Close the rear cover. I-1311 Check the scrap paper box. Check the scrap paper box.
Troubleshooting Code W-1108 W-1109 Message What to do The width of the loaded paper is not supported. Load the appropriate paper. Load supported paper. See “Replacing Paper” on page 25 Cannot recognize the paper type. Update the paper information. See the "Maintenance Tool Operation Guide" for more details on updating the information. Update the paper information. W-2101 to W-2104 Parts have reached the end of their service life.
Troubleshooting Code W-2204 Message What to do Check the ink cartridge with the color and model number displayed in xxxx, and then replace the cartridge. Ink cartridge error (xxxx) Please install correct cartridge. Epson recommends the genuine Epson cartridges listed above. If a message is displayed, check the details. See “Replacing Ink Cartridges” on page 48 W-2205 Insufficient ink left to perform head cleaning or initial charge.
Troubleshooting Code W-5201 Message What to do The paper set in Print Settings and the paper loaded in the printer differ. After replacing the paper, click [OK]. If printing is currently being performed, when printing has stopped, replace the paper, and then click [OK]. W-2206 Load the appropriate paper. After replacing the paper, set the Paper Type and the Paper Level in the Maintenance Tool. See “Replacing Paper” on page 25 To continue printing using the current settings, click [Print].
Troubleshooting Errors and Solutions (Mac) Check the details of the error displayed, and then take the necessary measures. Code W-2301 to W-2303 W-2305 to W-2306 Message What to do Cannot perform [Detect Clogging] correctly. Delete all print jobs remaining in the operating system's print queue. Perform [Diagnostic Cleaning]. Contact service support if the error continues to occur. After deleting all of the print jobs, perform Diagnostic Cleaning in the Maintenance Tool.
Troubleshooting Code W-1302 Message What to do Cartridge cover (right) open. Delete all print jobs remaining in the operating system's print queue. When replacing a cartridge, check the location and the cartridge type. Close the cartridge cover. W-1303 Cartridge cover (left) open. Delete all print jobs remaining in the operating system's print queue. When replacing a cartridge, check the location and the cartridge type. Close the cartridge cover. W-1304 Top cover open.
Troubleshooting Code W-1104 Message What to do Paper is not loaded correctly. Delete all print jobs remaining in the operating system's print queue. Check the positions of the edge guides, and then reload the paper. After deleting all of the print jobs, check that there is no paper inside the printer, and then reload the paper. When loading the paper, match the inner edge guide and the front edge guide to the width of the paper. If a message is displayed, check the details.
Troubleshooting Code W-2201 Message What to do Ink cartridge error (xxxx) Delete all print jobs remaining in the operating system's print queue. Please install correct cartridge. W-2202 After deleting all of the print jobs, check the ink cartridge with the color displayed in xxxx, and then replace the cartridge. If a message is displayed, check the details. Epson recommends the genuine Epson cartridges listed above.
Troubleshooting Code W-2404 Message What to do Insufficient free space in the maintenance cartridge. Delete all print jobs remaining in the operating system's print queue. Replace the maintenance cartridge (xxxx), and then perform head cleaning or initial charge. E-5101 The printer is disconnected. Delete all print jobs remaining in the operating system's print queue. Check that the cable is connected, and then turn the printer back on. Contact service support if the error continues to occur.
Troubleshooting Cannot Clear the Displayed Error If an error is displayed that cannot be cleared, follow the steps below to restart the printer. A Check that the printer's light is on. Press the power button to turn the power off (the light turns off). If you cannot turn off the power using the button, unplug the power cable. B Reconnect the power cable, and then press the power button (the light turns on). The light turns on.
Troubleshooting Note: If the error persists even after restarting, contact Epson Product Support .
Troubleshooting Paper Jams This section explains how to clear paper jammed in the printer. When a paper jam occurs, the light on the front of the printer turns on, and the light flashes. See “Lights” on page 12 light The procedure differs for the roll paper feeder and the internal paper feeder. Check the error message to determine which procedure to use. ❏ W-1101 When the message "A paper jam has occurred. Delete all print jobs remaining in the operating system's print queue.
Troubleshooting Deleting Print Jobs Before starting operations on Mac, delete all jobs from the print queue. Mac A Click the printer icon in the Dock. B Select the job you want to cancel, and then click [×] (or Delete).
Troubleshooting Paper is Jammed in the Roll Paper Feeder Error message W-1101 - When the message "Remove any paper remaining from the roll paper feeder, and then reload the paper. " is displayed, follow the steps below. A For Mac, delete all jobs from the print queue. B Remove the scrap paper box. C Grip the handle to release the roll paper feeder and then pull it out.
Troubleshooting c Important: If you cannot remove the roll paper feeder for some reason, do not try to pull it out by force. Paper may be jammed inside. When you can access the top and rear of the printer, remove the paper by following the procedure in the next section "Paper is Jammed in the Internal Paper Feeder". See “Paper is Jammed inside the Printer” on page 92 Contact your local dealer if you cannot access the top or rear of the printer.
Troubleshooting F Remove the roll paper spindle. G Lift the rear plate.
Troubleshooting H Check that there is no paper or foreign material inside of the printer. I Lift the front plate. J Check that there is no paper, foreign material, or scrap paper at the back of the printer. If there is a jam, remove the paper slowly. If there is a jam, remove the paper slowly.
Troubleshooting K Lower the front plate and press down until you hear it click into place. Repeat this for the rear plate. L Reload the paper. Make sure the leading edge is cut straight across to avoid paper feeding problems. See “Replacing Paper” on page 25 M If an error message is still displayed on a Windows computer's screen, click OK to close the screen.
Troubleshooting N Check that the light turns off, and the light is lit and isn't flashing.
Troubleshooting Paper is Jammed Inside the Printer Error message W-1102 - When the message "Open the rear cover and the top cover, remove any paper remaining, and then reload the paper." is displayed, follow the steps below. If you have cleared a paper jam from the roll paper feeder but the error is still not cleared, or you cannot pull out the roll paper feeder, there may be a jam inside the printer. c Important: Contact your local dealer if you cannot access the top or rear of the printer.
Troubleshooting D Open the top cover. E If paper is caught in the the front of the printer, cut the paper in front of the jam with a pair of scissors. Check the point where the jam occurred.
Troubleshooting F Slowly pull the remaining paper towards the back of the printer. If you successfully pull out the paper, go to step 8. If the paper is caught under the print head and cannot be easily removed, go to step 7. G Move the print head manually, and remove the paper from the back of the printer. Make sure to move the print head away from the paper (for example, if the paper is on the right, move the print head to the left).
Troubleshooting c Important: ❏ If you cannot move the print head unit, do not try to force it to move, contact Epson support. Otherwise, the print head unit could be damaged. ❏ When removing the paper, do not touch the ink absorbing areas. H Cut the paper you have pulled out with scissors. c Important: After cutting the paper, do not pull the paper inside the printer to the upper section.
Troubleshooting I Close the top cover. J Check if there is a paper jam in the roll paper feeder. K Close the rear cover. L Remove the roll paper spindle from the printer and reload it. Perform steps 2 to 11 in "Paper is Jammed in the Roll Paper Feeder".
Troubleshooting M If an error message is still displayed on a Windows computer's screen, click OK to close the screen. N Check that the light turns off, and the light is lit and isn't flashing.
Troubleshooting Problems with Print Results Cause What to do Stripes appear at regular intervals in the print outs. Are the print head unit nozzles clogged? If the print head unit is clogged, stripes appear at regular intervals, and print quality declines. Check the nozzle status in the Maintenance Tool, and then try cleaning. See the "Maintenance Tool Operation Guide" for more details on the Maintenance Tool. Print quality is poor, uneven, too light, or too dark.
Troubleshooting Cause The printed surface is scuffed or soiled. What to do Is the paper too thick or too thin? Check that the paper can be used with this printer. See “Printer Specifications” on page 103 The back of the printed paper is dirty. Is there paper powder on the platen? Clean the platen. See “Cleaning the Platen” on page 63 The paper is creased.
Appendix Appendix Consumables and Optional Items The following consumable products and optional items are available for use with your printer. (As of April, 2019) Ink cartridges This printer is developed for use with genuine ink cartridges. If you use non-genuine cartridges, the print result may be faint, or the ink remaining may not be detected normally.
Appendix Model name SL-D870 Ink color Product number Black T43S120 Cyan T43S220 Magenta T43S320 Yellow T43S420 Light Cyan T43S520 Light Magenta T43S620 Others Product name MAINTENANCE CARTRIDGE Product number T5820000 Explanation Absorbs ink consumed during head cleaning. See “Replacing the Maintenance Cartridge” on page 56 ROLL PAPER SPINDLE C12C934881 The same as the roll paper spindle supplied with the printer. Remove the tape before use.
Appendix Place your hands at the points indicated in the photo, and then lift. c Important: ❏ Only hold the required area. Otherwise, it may breakdown. ❏ Move the printer with ink cartridges installed. Do not remove the ink cartridges; otherwise, the nozzles may be clogged and make it impossible to print, or ink may leak. ❏ When moving the printer, do not tilt it. Ink could leak out. Preparing to Move Make the following preparations in advance before moving the printer.
Appendix Printer Specifications Basic specifications Printing method On-demand ink jet Nozzle configuration 180 nozzles for each color Print direction Bidirectional printing Highest resolution 1440 x 720 dpi Paper feed method Friction feed Interface Universal Serial Bus Specifications Revision 2.0 c Important: Use this printer at an altitude of up to 6500 feet (2000 m).
Appendix Ink Specifications 1 (W) x 7.9 (D) x 3.9 (H) inches (25 (W) x 200 (D) x 100 (H) mm) Cartridge dimensions c Important: ❏ The ink freezes if left at below 5˚F (-15˚C) for a long time. If it does freeze, leave it at room temperature (77˚F (25˚C)) for at least four hours until it has defrosted (without condensation). ❏ Do not disassemble the ink cartridges or refill the ink.
Appendix EMC FCC part 15 subpart B class A ICES-003 Class A AS/NZS CISPR 32 Class A EMC Directive 2014/30/EU EN55032 Class A EN 55024 EN 61000-3-2 EN 61000-3-3 Warning: This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Necessary space 13.9 inches (354 mm) 12 inches (30 mm) 12 inches (30 mm) 16.9 inches (430 mm) 12 inches (30 mm) 18.1 inches (460 mm) 105 11.
Appendix Notes ❏ Unauthorized reproduction of a part or all of this manual is strictly prohibited. ❏ The contents of this manual are subject to change without prior notice. ❏ Contact our company if you have any questions, find a mistake, or encounter a missing description, in the contents of this manual. ❏ Regardless of the previous point, we will under no conditions be liable for any damages or losses resulting from operation of this product.
Appendix Indication of the manufacturer and the importer in accordance with requirements of directive 2011/65/EU (RoHS) Manufacturer: SEIKO EPSON CORPORATION Address: 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392-8502 Japan Telephone: 81-266-52-3131 Importer: EPSON EUROPE B.V.
Where To Get Help Where To Get Help Internet Support Visit Epson’s support website at www.epson.com/support/D870 or www.epson.ca/support/D870 and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
