User`s guide

You can use the printer’s hex dump mode to pinpoint
communication problems between the printer and a software
program. To turn on hex dump mode, first turn off the printer.
Then hold down the
Cleaning
button as you turn on the
printer. Keep holding down
Cleaning
and press
Load/Eject
.
Then send a print job. The printer prints the exact codes it
receives from the computer in hexadecimal format. Report the
codes to your support technician.
Paper Handling Problems
To prevent paper jams and other feeding problems, try these
suggestions.
Paper Jam Problems
Use a higher quality paper that is suitable for ink jet printers
and is not too thin, too thick, or rough. For best quality, use
EPSON special coated and high-quality glossy papers. See
Appendix A for paper specifications.
Do not load too many sheets at once. You can load up to 100
sheets of plain paper, 70 sheets of special coated paper, 50
sheets of transparency film (with one sheet of plain paper
beneath the stack), 30 sheets of high-quality glossy paper (with
one sheet of plain paper beneath the stack), or 10 envelopes.
Fan the stack of paper before you load it.
If you loaded plain paper, try turning the stack over. The
printable side may have been facing down.
Troubleshooting
6-13