User`s guide

38 Solving Problems
Solving Problems
Check the messages on the display screen to diagnose the cause of most problems.
You can also check the basic troubleshooting suggestions beginning on page 38 or
see the on-screen User’s Guide for more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website
for free updates to your Epson CX9400Fax Series software.
Open your on-screen User’s Guide and select
Download the
Latest Software
or visit Epson’s support website at
epson.com/support (U.S.) or epson.ca (Canada).
With Windows, you can select
Driver Update on the Maintenance tab in the
printer settings window. You can also click
Start or , select Programs or All
Programs
, select EPSON, and click EPSON Stylus CX9400Fax Series Driver
Update
. Also select EPSON Scan and click EPSON Stylus CX9400Fax Series
Scanner Driver Update
.
Problems and Solutions
Check the solutions below if you’re having trouble using your all-in-one.
Note:
If the screen is dark, the CX9400Fax Series is in sleep mode to save power. Press any
button (except the P On button) to wake it up.
Printing and Copying Problems
■ Make sure your paper is loaded printable side up (usually the whiter, brighter,
or glossy side). Load it short edge first, and against the right edge guide. Don’t
load paper above the arrow mark inside the guide.