Basic manual
94
Solving Problems
Paper doesn’t eject fully or is
wrinkled.
■
If the paper doesn’t eject
fully, you may have set the
wrong paper size. Press the
b
maintenance button to eject
the paper, then select the correct
paper size.
■
If it’s wrinkled when it ejects,
the paper may be damp or too
thin. Load new paper.
Roll paper doesn’t feed correctly.
■
To load roll paper correctly,
gently hold the paper in place
with your hand while you press
the z button. Don’t force the
paper to feed into the printer.
Allow the paper to feed
automatically.
■
If paper is curled, roll the paper
inside a folded sheet of paper in
the direction opposite to the
paper’s curl. You don’t need to
uncurl the entire roll—only
about 9 inches. See page 25 for
instructions.
■
Use a triangle or other tool to
make sure the end of the roll is
cut perpendicular to the edges.
If the end is cut on a diagonal,
the paper may not feed
smoothly.
■
If you see a paper jam error
message, press the z roll paper
button for four seconds to clear
the error.
■
If the red
b
error light is on,
press the
b
maintenance
button and wait for the light to
go off. Then press the z roll
paper button to resume
printing.
■
Remove the paper support and
close the output tray extensions.
■
Always select
Roll Paper
as the Paper Source setting.
If
Sheet Feeder
(or
Auto Sheet
Feeder
)
is selected, paper will
feed unnecessarily after each
print job. In addition, a great
deal of paper may feed
unnecessarily when you turn
your computer off and then on
again.
■
If extra paper feeds after a print
job or after you turn on the
printer, press the z roll paper
button for three seconds to
rewind the paper. (You may
need to repeat this step to
rewind the paper completely.)
Then press the
b
maintenance
button to turn off the
b
error
light. Finally, reload the paper
and press the z roll paper
button again to resume
printing.
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