User's Manual

Troubleshooting
6-2
◗ To determine whether the problem is caused by the printer
itself, run a printer operation check. See “Running a Printer
Check” for instructions.
◗ For the latest information, check the
EPSON Stylus Photo
Help program and the ReadMe file in the
EPSON program
group or folder.
◗ If none of the suggested solutions in this chapter solve your
problem, contact
EPSON as described under “Where to Get
Help” in the Introduction.
Running a Printer Check
You can run a printer check to determine whether the problem
comes from the printer itself or some other source.
◗ If the results are satisfactory, the problem lies in software
settings, the interface cable, or your computer.
◗ If the printer check does not print correctly, you have a
problem with your printer. See the suggestions in this
chapter for possible solutions.
Follow these steps to check the printer:
1. Make sure both the printer and computer are turned off.
2. Disconnect the interface cable from the printer.
3. Make sure paper is loaded in the printer.
4. Hold down the E load/eject button and press the Ppower
button. Hold down the buttons until the Ppower light
starts to flash. Then release both buttons.
The printer prints one page containing a nozzle check
pattern (shown on page 5-3), the printer’s ROM version,
ink counter code, and character table.
5. After it prints the page, turn off the printer. Remember to
reconnect the interface cable, then turn on the printer and
your computer.
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