User's Manual

Troubleshooting
6-4
Vertical lines are misaligned or vertical banding appears
The printed image has incorrect or missing colors
Possible cause Solution
The print head nozzles are
clogged.
Clean the print heads. See Chapter 5 for instructions.
High
Speed mode is
turned on.
Turn off High Speed mode if vertical lines are misaligned. See
Chapter 2 for information.
The print heads are
misaligned.
Run the Print Head Alignment utility. See Chapter 5 for
instructions.
Possible cause Solution
The Ink option is set to
Black.
Change the Ink setting to Color. See Chapter 1 for instructions.
The Media
Type setting
doesn’t match the loaded
paper.
Make sure the Media Type setting matches the paper or media
you’re using. Then the printer software can automatically select
other settings for the best quality. See Chapters 1 and 3.
The printable side of the
paper is face down.
Remove the paper and reload it with the printable side face up.
See Chapter 3 for instructions.
The Halftoning and Color
Adjustment Mode
options are set incorrectly
for your document type.
Use the correct settings for the project you’re printing, following
the instructions in Chapter 2.
The print head nozzles are
clogged.
Clean the print heads. See Chapter 5 for instructions.
The ICM (Windows 95) or
ColorSync (Macintosh)
settings are incorrect for
your document.
Use the Automatic mode setting or choose a different project
type or Rendering Intent setting. See Chapter 2 for more
information.
The ink cartridges are low
on ink or one or more ink
colors are empty.
Check the B black and A color ink out lights to see which cartridge
you may need to replace. See Chapter 5 for instructions.
The colors displayed on
your monitor don’t match
the printed colors.
Because your monitor and printer use different technologies to
represent colors, your printed colors cannot exactly match the
colors you see on your monitor screen. Use the ICM (Windows 95)
or ColorSync (Macintosh) settings. See Chapter 2 for more
information.
The color settings in your
application software need
adjustment.
You may be able to adjust various color settings in your application
software. See your software documentation for more information.
trouble.fm5 Page 4 Friday, April 4, 1997 11:15 AM