User's Manual

Troubleshooting
6-9
The printer software installed with Windows 3.1 does not work correctly after you
upgrade to Windows 95
After you install your printing software, you see the Windows 95 New Hardware
found window
You see a spooling error message (Windows)
In Windows 95, the Status Monitor box does not appear with the Despooler
You see a type 11 or memory error message (Macintosh)
Possible cause Solution
Your printer software is not
set up correctly for
Windows 95.
Reinstall the printer software after installing Windows 95.
Possible cause Solution
An operating system error
has occurred.
Click Do not install a driver, and then click OK.
Possible cause Solution
Spooling error messages or
very slow printing may be
caused by temporary files.
Change the Spool Manager default directory, following the
instructions in Chapter 4.
Your hard drive is too full. Delete unnecessary files to make room on the drive.
Your computer doesn’t
have enough memory for
the file you’re printing.
Try one of the following:
◗ Reduce the resolution of your image.
◗ Select fewer colors or a lower resolution for your monitor.
◗ Add more memory to your computer.
Possible cause Solution
The Windows Print
Manager is interfering with
the Status Monitor.
Make sure Use Print Manager for this port is not checked in the
Spool Manager Queue setup. See Chapter 4 for more information.
Possible cause Solution
You may need to increase
the memory allocation for
your application, EPSON
Monitor2, or both.
Choose Get Info from the File menu when your application is
active and increase the memory requirements. See Chapter 4 for
more information. Or turn off background printing (you won’t be
able to use Monitor2).
trouble2.fm5 Page 9 Friday, April 4, 1997 11:16 AM