User's Manual

Troubleshooting
6-13
Paper doesn’t eject fully or is wrinkled
Solving Miscellaneous Printout
Problems
If your printout results are not what you expected, try these
solutions.
Characters are incorrect or garbled
.
Possible cause Solution
If the paper doesn’t eject
fully, you may have set the
wrong paper size.
Press the E load/eject button to eject the paper. Then make sure
you select the correct paper size in your application or printer
software. (See the paper specifications in the Appendix for the
paper sizes you can print with.)
If it’s wrinkled when it
comes out, the paper may
be damp or too thin.
See the paper specifications in the Appendix for paper thicknesses
you can print with, as well as environmental requirements for
storage.
Possible cause Solution
Your printer is not the
Windows default printer.
Select your printer as the default Windows printer. See your
Windows documentation or online help for instructions.
Your printer is not selected
in the Macintosh Chooser.
Open the Chooser and select your printer. See the
Quick Setup
guide for instructions.
Printing is stalled in Spool
Manager (Windows).
Delete the stalled print jobs in Spool Manager following the
instructions in Chapter 4. Then try printing again.
If you’re using background
printing on a Macintosh,
spooled data may be
corrupted.
Open the Extensions folder, EPSON folder, and Spool folder. Then
delete any queued files. Increase the memory requirements for
EPSON Monitor2, following the instructions in Chapter 4.
AppleTalk is activated on a
Macintosh.
If your printer is connected to the printer port, open the Chooser
and make sure AppleTalk is inactive.
The interface cable is not
securely connected.
Turn off your printer and computer. Then make sure the cable is
connected securely and meets the printer’s specifications.
You’re using a switch box
with your printer.
Connect the printer directly to your computer and try printing
again.
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