Network Guide

Troubleshooting 39
Chapter 4
Troubleshooting
General Problems
Cannot configure the network interface or cannot print from the
network.
Cannot print even if you have assigned the IP address to the
computer and the printer.
Unable to start EpsonNet Config.
The message “EpsonNet Config cannot be used because no
network is installed” appears when you start EpsonNet Config.
Cause What to do
The printer settings or network settings may be
wrong.
First, check to see if you can print a status sheet, as
described in “Printing a Network Status Sheet” on page
16. If you can print a status sheet, check the network
settings.
Cause What to do
You have assigned an IP address to the
computer manually, but you assigned the IP
address to the printer by Automatic Private IP
Addressing (APIPA).
Assign the printer’s IP address so that it belongs to the
same segment of the computer. Use EpsonNet Config
and the printer’s control panel.
Cause What to do
You have added or deleted protocols after
installing EpsonNet Config.
Uninstall EpsonNet Config and then reinstall it. See
“Uninstalling Software” on page 43.
Cause What to do
TCP/IP is not installed on the computer. Install the TCP/IP protocol.
TCP/IP is installed on the computer, but its IP
address is not set correctly.
Set a correct IP address for the computer.