User`s guide

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Solving Problems | 157
Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the
following solutions:
• For roll paper, try adjusting the Paper Suction setting. See page 56 for
more information. You can also adjust this setting through your printer
driver.
• For heavy or thick media, follow the instructions on page 55 to load the
media correctly.
• Make sure the paper is not folded, wrinkled, or damp.
• Make sure the printer’s environment falls within the required
temperature and humidity range.
• Make sure the paper is not too thick or too thin. See page 35 and
page 164 for paper specifications.
• Make sure no foreign objects are inside the paper path.
• Make sure the printer isn’t located in a brightly lit area. The paper
sensors may not operate correctly.
• Make sure the Media Type and Source settings in the printer software
are correct.
• Make sure the PLATEN GAP setting is correct for the paper or media
you’re printing on. See page 55 for more information.
• If you’re not using Epson media, use a paper configuration to adjust for
the paper’s thickness and drying time; see page 56.
SP4900_uguide.book Page 157 Tuesday, December 9, 2014 12:30 PM